Protech Car Care
12 reviews
Not worth the money – Purchased the Protech paint protector as an optional extra when i bought my new car from Mazda in Alexandria (sydney). I was informed at the time that it had a lifetime warranty, however i was never informed of any obligations regarding this warranty. About 9 years after i purchased the car the paint protector started to come off, leaving massive… Read more
dull/whitish chunks all over the roof and trims of the doors.
I wash my car about once every 2 weeks and always removed bird droppings as soon i saw them. I took good care of the paint, so i was suprised when it started to peel.
I lodged a claim... many many many many months later, after chasing up the claim (poor customer service) i was informed that my warranty was null and void because in the fine print i was supposed to get my paint protector inspected once every year or 2.
I wish someone had informed me about this when i purchased the product. Actually, if i was wishing, i would wish i never wasted my money on this product in the first place. When purchased i was just told if there were any issues, it would be covered for life, that i didnt have to do anything further.
The product is completely unnecessary and a massive waste of money. The 'lifetime warranty' isnt worth crap, and unless you obsess over your car and keep it looking in show room condition, ensuring all the dirt, animal droppings etc is cleaned immediately (as these arent covered by warranty), and you get the paint inspected every year... MotorOne Group will look for any excuse to void the warranty.
If you do everything that is needed to keep your warranty...you wont actually need thus product to begin with.
I will never waste my money on this product again. Completely unnecessary and a waste of money.
Protechtion vehicle protection - Terrible service. Please don't get this package on your cars!! – I got Portechtion coating on my car based on the advice by Northshore Mitsubishi. I was told that the product will protect the car from rust and that repairs to minor paint damages (up to 1 inch) will be covered by Protechtion under warranty with minimal fee of $55. The Protechtion unit is now taken over by MotorOne. The service is so pathetic… Read more
that they have only one person to attend warranty claims. Neither does he pick up calls nor will respond to mails. Worst, now they are claiming that the chips are result of accident and they won't cover the repairs. How does it matter whether the chips are a result of accident or hail storm?
The coating itself cost over $1,450. Its an absolute waste of money. I could have repainted the whole car twice for this money. Neither Northshore Mitsubishi is taking accountability nor MotorOne.
Don’t take your car here – DO NOT GO HERE! Totally unprofessional, did thousands of dollars damage to my car, now won’t pick up the phone! Had my car overnight still not close to being ready and no call to say running late before the call to say car was damaged in their shop Show details
Passport application was easier than warranty claim – I had PROTECH window tinting fitted when my car was brand new at the Dealership. My rear window started bubbling & I dug out the warranty card & read the details & sent a pic & batch lot details to PROTECH in Cantebury, VIC 3126. I was given a claim number of 127942 then (over quite a few emails) asked to provide original bank receipt, original… Read more
contract of the car purchse, inside cover of the log book to prove original ownership, copy of warranty card & also current rego details with the car now changing interstate rego. There was a lot of stalling that occurred before acceptance that it was a warranty claim. However, they don't do the work & I would need to take it to their Customer Care Centre in Burwood. In Jan, when I tried to book the work in, I got told they weren't in & to ring Motorone Burwood direct; I did this leaving the claim number, my mobile, the rep's details who told me to contact them & I've got nothing & been ignored.
Waste of time and money – Terrible product that doesn't work. I spent over $1,200 for paint and leather protection products to be applied. Bird droppings were left on my car for approximately two weeks - this corroded the paint. Protech claimed warranty was voided as apparently I needed to clean the droppings off as soon as they appeared. What a joke.
Amazing product! – I Bought my car from Mazda 3 years ago and had the Paint and Interior Protection applied! My Red car still looks as good as the day i bought it :) I am someone who doesn't have a lot of time to clean my car so this definitely comes in handy.. I've literally let the rain do the job for me lol! My White leather is still in great condition and when I… Read more
did have a problem the workers at Protech were happy to help me out!!! Great service. Would recommend thanks guys.
Alyce W
Rubbish product – Protech's paint protection product is a complete waste of money. Apparently paint dropping off your car does not qualify as an event for which their warranty applies. I would never purchase paint proection again!
If we had known we would never have bothered! – Our brand new Izuzu D-Max was treated with Protech; sadly the 'swarf' of the environment has rusted the paintwork over the last 2 years.Regardless of being a 'new' car this is not covered by warranty- be warned!!! Izuzu declined responsibility as have Protech...had we known we would never had bothered with the extra expense.
Brilliant Finish Great Service – My Range Rover Sport is now 3 1/2 years old and despite still being in excellent condition we wanted to give it the Protech treatment (our SAAB was done a year ago). I was originaly apprehensive when I found out the owner ([name removed]) was away due to an accident however the staff he left in charge looked after us extremely well. Picked up the… Read more
car last Friday and it was brilliant, a shine that was not even there when the Rangie was new.
I would recomend Protech and the team to anyone who is proud of their car and wants it to gleam.
Thanks Protech
Larry Outstanding finish, brilliiant staff Can't afford to do it every year
Not only roadgoing vehicles benefit from the Protech experience – 6 years ago I bought my third 3 tonne compact excavator and I wanted to keep it looking as good and as clean as was possible remembering that it is an earthmoving machine and therefore subjected to a constantly harsh and very dirty environment. I contacted a number of different companies, but until I spoke with Greg at Protech nobody was… Read more
interested.
Greg agreed to try it on, and the result was spectacular. Inside and out, glass, body, hoses, boom and dipper, undercarriage and tracks all looked in tip top shape. From then on I have had the machine cleaned regularly, and even now with it being 6 years old I am still asked if it is a new machine. The appearance of this excavator is a credit to the workmanship of Greg and his team.
I have no hesitation in recommending Protech Car Care to assess your vehicle's cleaning and detailing requirements. Totally professional, thorough and friendly service every time
Unbelievable service! – My experience with Protech and [name removed] who works there was amazing. He did a great job with the paint protection on my new car. A few weeks later I went to a car wash and while washing my car the hose rubbed along the paint work and scratched one of the panels. The next day I rang him and he told me to bring the car down to see if he… Read more
could do anything for me. Well to my surprise the car looks brand new again. I cannot Thank you enough for the time and effort you put in for me.
Rose People are wonderful especially Greg who I personally dealt with. Worth every cent!
Brilliant, shine and service! – If you love your car you can entrust [name removed] and his team at Protech Car Care Centre. Not only was [name removed] an absolute pleasure to deal with, calling me with regular updates but the result far exceeded my expectations. My 4 year old SAAB Convertible looks better than showroom condition, I was amazed when I was presented with my pride… Read more
and joy. [name removed] you are the best, I will be an advocate for you and your business for many years to come. Unbelievable service, unbeleivable result That I can't have my car done like this every month :)
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you think that the 'extras' offered at purchase are important but they actually count for nothing when things go pear shaped!!