Professional Strata Management Group (PSMG)

I have written to my strata managers repeatedly since December 2024 to have my ceiling hole repaired. The hole was mistakenly cut by a plumber arranged by the first manager. Since the second manager took over my case in January this year, all I… Read more

can get are the repeated replies that it has been followed up on. Now it is September, the ceiling hole is still there. Really frustrated. Such strata service is unprofessional.

I have written to my strata manager a few times about the water leakage of the unit above me. He said he will arrange a contractor to take a look but I haven’t heard from him for a few weeks despite me sending a few emails. I am really frustrated…

Thanks S. Great manager – The strata manager for my building was totally professional and very quick to assist me in seeking approval for ceiling repairs. There are more repairs needed , hopefully more 5 star ratings.

Fraudulent activity and misconduct by Whitney Wang and employees of PSMG strata management – Please be warned! This is an extremely dangerous business engaging in serious fraud, misconduct and malpractice at the expense of lot owners and for the benefit of those who will collude with them and engage in illegal activity. Do not trust at any cost. They will bribe other lot owners to participate so they can benefit from the innocent owners.… Read more

They are currently being investigated by NCAT and their license has been previously cancelled and the director & owner Whitney Wang recorded as a disqualified person for 10 years. I would strongly recommend researching their history of misconduct against lot owners. There are multiple cases across NSW with many owners losing their life savings to fight the battle against PSMG. They will 1) misuse the administrative, strata and capital works fund for personal expenses 2) raise and spend special levies in excess of 6 figures which are not required and cover the book keeping so there is no evidence of fraud 3) fail to provide any record keeping of book keeping, invoices, payments and decisions made, including quotes for repairs and works carried out. 4) threaten you with various fees when requesting document and notices. And the list goes on. We are unfortunately one of the many victims of this grossly fraudulent business and fallen prey to one of their many scams. If you too have been impacted, please get in touch as we are proceeding with a formal complaint to NSW Fair Trading and engaging legal advice to protect our rights as owners.

Out of the industry – Fair Trading NSW has cancelled their licenses of the trade, they are out of the industry being a strata management agent. Just has been done!!!

Please take my advice – avoid at all costs – Please take my advice – avoid at all costs Completely unprofessional service. Work was conducted within our unit without our consent and without notifying us. Then PSMG charged us for it. This relates to a Miscellaneous Invoice that was issued to us on April 26, 2023, for an amount of $133.10 for a smoke alarm replacement. We were not… Read more

notified that this work was to take place, the only notification we received was that our fire door was to be repaired. We have a subscription with Smoke Alarms Australia, that would have replaced our smoke alarm for free if it was faulty. However, we were not notified by PSMG Strata of any fault. Upon receiving the Miscellaneous Invoice, I instructed my Property Manager to contact PSMG Strata to resolve the issue. My Property Manager sent numerous emails and made phone calls, asking for PSMG Strata to nullify the charge or to provide evidence that PSMG had notified us about the smoke alarm replacement. The only evidence provided was an email on July 24, 2023, with the original notice attached, which only stated that our fire door was to be repaired. There was no evidence that we had been notified about the smoke alarm.

PSMG later admitted that this notice was a ‘typo’ on their part, but the fee was still not refunded. My Property Manager continued to follow up this issue with his emails and phone calls being ignored. Finally, towards the end of 2023, I decided to resolve the issue myself and contacted PSMG by phone. I explained the issue and told the PSMG representative we would not be accepting responsibility for this fee due to the fact we were not notified about the fault with the smoke alarm, and if we had, our subscription with Smoke Alarms Australia would have resolved it. In my conversation with the PSMG representative, he stated that he “wanted to help me” and was going to follow it up with the compliance manager and get back to me. If need be, he would take the issue to the body corporate at the next AGM to get the fee nullified. I did not receive any correspondence from PSMG regarding this issue after this call, despite an email I sent to the PSMG representative on November 8, 2023, requesting him to update me on the issue. That email was ignored. On January 15, 2024, I called the PSMG office and spoke to the receptionist. I asked to speak with the manager or owner above the PSMG representative I had been dealing with. The receptionist ignored my request, multiple times. Finally, she told me who the Director was, but only gave me the first name and put me on hold again. Finally, the PSMG representative answered the phone and I told him that I had no faith in him to resolve this issue as multiple requests, emails and phone calls from both my property manager and myself had been ignored. I asked to speak with someone above him and he told me I would need to request that in writing and provided me with your name and email. I have found this whole process completely unprofessional by PSMG Strata. I am extremely busy and do not have the time to spare to follow this issue up constantly. This is a simple issue to resolve in my view. PSMG failed to provide us notice of any works taking place within our unit. Any works within the unit should have seen us notified. I find it concerning that PSMG feels it can conduct these works within our unit without notifying us first. In an email response I finally received from the PSMG Director, he admitted the ‘typo’ in the original notification, but refused to refund the fee. He did state that one of his staff were trying to negotiate a credit with the fire company, but we have not received any follow-up to this since. For me, this is a matter of principle. PSMG is paid by the landlords and should work in the best interest of the landlords.

In my opinion they do not.

Despite admitting to their own mistakes, this issue is still not resolved. Countless phone calls and emails have been ignored in the process.

Please avoid.

Good service – Very professional, great services, very happy to stay with them.

Best ever strata company – PSMG offers outstanding strata management services. Their team is highly professional and incredibly responsive. They handle all issues promptly and keep communication clear and straightforward. The quality of their service has significantly improved our community living experience. Highly recommend PSMG for anyone in need of top-notch strata management!

Amazing Service – Our building has been managed by PSMG strata over a decade, we are extremely happy with their prompt n personalised services . They offer us a competitive service fee and helped us keep our levy at a reasonable level. We are particularly grateful for their assistance repairing our inoperative lift at almost no cost , saving our building around $17000. We highly recommend this company.

Highly recommended Strata company – Regis towers, the largest single strata scheme in NSW is currently managed by PSMG. From 2018 to 2022, Regis Towers were managed by compulsory strata manager-Strata Choice, which gave Regis Tower the highest levy in town and the poorest management we ever experienced. From late 2021, PSMG gave the owners loads of good advices which eventually… Read more

helped Regis Towers owners successfully pull them out of 9 year long compulsory management. From 2022 to 2023, Regis Tower successfully made a series of major achievements such as, 25% Levy reduction; building insurance renewal cheaper than 2022 and 2021; major building improvement projects in place; major service provider contract prices reduced by 20% with no service level compromised; over 1 million budget surplus in levies.... We believe PSMG will help Regis Towers owners to restore the long gone property value by exercising their trustworthy and professional skills

Run, do not even contemplate hiring [Name Removed] or PSMG Strata – PSMG were unfortunately our strata managers for 2 years and 8 months, it has taken us almost 2 years to have them removed by NCAT for significant breaches of the SSMA. Despite a limitation on spending PSMG still allowed almost $150,000 of owners funds to be spent without owners approval. They spent special levy funds on other repairs and then had… Read more

to ask owners for another special levy to pay the contractors after they ceased works.

They even refused to hold a meeting of owners to discuss painting the new cladding a different colour from the original.

The department of fair trading are investigating PSMG and hopefully they will remove [Name Removed]'s strata license.

You might as well burn money. It causes less mental anguish than talking to Whitney and PSMG – Pricing: Very expensive Overall impression: Unprofessional Prior to changing strata managers, I compared strata managing agents in the St George area and PSMG's costs were double the cost of the market rate. This was purely admin fees, nothing has been done to the building at this point. I have received communications from Whitney saying that… Read more

the strata levies under his management have never increased. The quarterly strata fees that I've paid across the years prove otherwise.

My personal experience: - Does not pick up phone calls, or reply to emails majority of the time, e.g. organising the annual pest control took multiple emails and phone calls... and it was still 6 months late - If the strata manager picks up, they will promise that they fix your issue up but never action anything - High turnover of strata managers, so you have to explain your issue to 3 different ones in the span of a few months, but nothing has been actioned - Blatantly lies to your face about what it says in the legislation, e.g. "the legislation says this..." I even called up NSW Fair Trading asking them where it states that in the legislation. Surprise surprise, it doesn't exist. - If you call them out for lying, Whitney just ignores you - Many owners actually lodge mediation requests via NSW Fair Trading because things take years to resolve, including ongoing failed waterproofing repairs that is causing black mould in homes - They push vendors that are newly established and unvetted to the SC - e.g. "engineers" that aren't registered by the national engineering board and newly formed company - I've personally been verbally yelled at by Whitney, his wife Doris, and at least one other strata manager - SC hired a lawyer to get our money back when we changed strata managing company... we still don't have all our paperwork but at least we have our money back several months - Issued work orders AFTER we changed strata managing agents

Incompetent and dodgy – After less than 4 months we managed to remove PSMG as our strata manager via NCAT. In that short time, PSMG engaged in dodgy business practices that go beyond some of the worst comments here. Be careful though! PSMG is not completely incompetent, sometimes they know exactly what they are doing is dodgy and illegal, so attempts at discussion will be a waste of time. Forewarned is forearmed.

Definitely Not Recommended – Avoid this company. Worst strata managing agent I've ever had to deal with. A nightmare few years dealing with them. Too many issues to list but you'll be very sorry if you choose them. They are an embarrassment to their industry colleagues. Unfortunately had to rate them 1 star.

PSMG provides great advice for committee members and good service for residents – From my experience, PSMG provides great advice for committee members and good service for residents. When I worked with them as a committee member, they were quick to get back to me and helpful. I found that the annual accounting ledger was clear and well maintained. I would work with them again.

From the perspective of fairness, I am very satisfied with their service on my building – His hard work has offended a lot of people who have profited from my building Those people maliciously hate him and gave low scores here. I can see PSMG's efforts on our building.

AVOID AT ALL COSTS – Critical: Professionalism, Quality, Responsiveness, Value AVOID AT ALL COSTS In the building where I live, PSMG has in all manner failed to perform their duties and functions satisfactorily as required by the SSMA. PSMG’s administration of SP 79582 can at best be described as incompetent. Too many objections to the [Content Removed] and [Content Removed] conduct of both the Company and [Name Removed].