Terrible customer service
Sent multiply emails regarding I order I made over a month ago that I have not received. When I finally get a reply through their Facebook page, they tell me they haven't received any emails from me and that there's nothing they can do. Very disappointing especially how much these bottles cost. Such a waste of time and money!!!
Purchased in October 2019 for $88.00.
Customer service is poor
The bottle itself is good but the travel cover is not good. It doesnt stay as they advertised. It keeps coming off the top and eventually I lost it. The customer service insist that the travel cover will stay. Yes it stays when it is dry only, but how can u expect a water bottle cover to stay dry? The bottle is quite heavy for baby and toddler so I have to purchase the smaller size however as he grows the amount of water will not be enough for him so u have to buy a bigger bottle which is really money consuming.
Purchased in September 2018.
Want to love it but disappointing experience
I purchased this bottle with the straw for my toddler. Nowhere in the product description did it mention the toddler bottles are not suitable for toddlers as they are sold. My toddler dropped her bottle 2-3 times and the bottle is damaged and no longer stands properly. Apparently you can purchase a separate bumper to prevent damage but this wasn’t made clear until after our bottle had been ruined. If you have the bumper it’s probably great (assuming it works). Customer service is poor and quite rude - apparently a toddler dropping there bottle is not appropriate usage.
Purchased in January 2019.
Love These Bottles
I got my first one of these when my first child was 18months old, 2yrs later its still going strong. i have added to our stash of bottles as we added another baby and they have been great to have as a backup for using expressed milk and water. We now have 3 small my youngest uses and 3 big for my older child. The silicone sleeve is a must, it makes them very durable, ours have been dropped heaps and you wouldn't know it. Also keeps liquids cooler or hotter for longer and they feel really nice to hold. My older child uses them now for his milk w...ith a stainless steel straw and a hole in one of their sealing discs. keeps it really cold and no worries if the younger one gets her hands on it. I am sure we will be using these for a few more years to come adapting them as needed. Stainless Steel so no worries about plastics etc. No plastic at all. You can put then in the dishwasher and they come out sterilised. Adapts as your child grows. You can get sippy spouts, sealing discs and silicone sleeves for them! Lots of other brands of teats work with them. Pretty pricy as you need a sleeve for each bottle. Not stocked enough in Australia, so you have to go hunting for branded accessories.
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