mark_mukhtar
mark_mukhtar

Lost the label with my elite SN. How can I get it ?

Tony
Tony

How do I get instructions for the timer on Pure One Elite?

Tony
Tony  

I meant the sleep timer not the kitchen timeer -- what does one have to do?

Lynda B
Lynda B  

Dont try and figure it out. Just contact Pure tech assistance on 03 87806800. They should be able to help you.

howard g
howard g

The upgrade site refuses to accept my serial number.

There is no reset button.

What can I do other than use this expensive junk as a paperweight?

lgordon9
lgordon9  

Sorry Howard I have no idea what you are trying to do. I have never been to the upgrade site.

Sounds Like Jazz
Sounds Like Jazz  

I have no idea what your talking about - Mine works fine!

howard g
howard g  

It's quite simple. This expensive device decided not to work until it had a firmware update. This could be downloaded over the net, (if you believe the instructions), if you had a Windows based computer. I did not have a Windows based computer. I borrowed a Windows based computer. It still didn't work because the logon process was flawed. The upgrade site would not accept the serial number written on the radio. Therefore it refused to update the firmware. I am left with a dead but expensive DAB radio. I am not happy. I contact Pure by email in the UK. They say they will help but offer nothing. They don't care apparently about a customer in Australia. Shame. Radio went out with the trash. Customer learned a lesson. Buy a less elegant but eminently more useful DAB radio from a company that does care. There are lots of them out there.

Guillermo Mardones
Guillermo Mardones

Need instructions how to operate Pure One Elite?

eingley
eingley  

Instruction manual:

external link 

Roger Peters
Roger Peters

Why can I not get digital radio and only fm radio ?

lgordon9
lgordon9  

You may not have digital radio coverage available, if you don't live in a Capital City

Google digital radio coverage or follow this link and enter your postcode

external link 

Roger Peters
Roger Peters  

I live in the capital city of Adelaide 4km from the city centre. Postcode 5063.

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