Pure One Elite Questions

mark_mukhtar4y

Lost the label with my elite SN. How can I get it ?

Tony7y

How do I get instructions for the timer on Pure One Elite?

Tony 7y

I meant the sleep timer not the kitchen timeer -- what does one have to do?

Lynda B 7y

Dont try and figure it out. Just contact Pure tech assistance on 03 87806800. They should be able to help you.

howard g11y

The upgrade site refuses to accept my serial number.

There is no reset button.

What can I do other than use this expensive junk as a paperweight?

lgordon9 11y

Sorry Howard I have no idea what you are trying to do. I have never been to the upgrade site.

Sounds Like Jazz 11y

I have no idea what your talking about - Mine works fine!

howard g 9y

It's quite simple. This expensive device decided not to work until it had a firmware update. This could be downloaded over the net, (if you believe the instructions), if you had a Windows based computer. I did not have a Windows based computer. I borrowed a Windows based computer. It still didn't work because the logon process was flawed. The upgrade site would not accept the serial number written on the radio. Therefore it refused to update the firmware. I am left with a dead but expensive DAB radio. I am not happy. I contact Pure by email in the UK. They say they will help but offer nothing. They don't care apparently about a customer in Australia. Shame. Radio went out with the trash. Customer learned a lesson. Buy a less elegant but eminently more useful DAB radio from a company that does care. There are lots of them out there.