Qantas Club

I would give a negative star if I could for the Melbourne Airport domestic lounge. Even if they paid me money, I wouldn't come back again—terrible food quality, limited variety, and incredibly cramped, with dirty carpet and unappealing armchairs.… Read more

After tasting a little bit of the disgusting food, I felt terrible the whole day. I quickly escaped and went to the public area where I could get decent yoghurt, croissant and tea. A disgrace to offer Qantas frequent flyer members this subpar lounge. You should at least offer business-level access at the bare minimum. So dark and depressing. Even one of the waiters told us she wouldn't eat anything there as the quality is terrible. Lower than Aldi style. Melbourne is supposed to be the foodie place of Australia.

Customer service isn’t something the grumpy nonna at the front desk would have a clue about - flying with Qantas is NEVER a pleasure. Entitled staff who think they are doing you a favour

My daughter is just out of hospital with severe chillblains and needs to wear warm soft shoes (ie uggs) and we were refused entry into the Melbourne qantas club. They were rude and didn’t care that she needed to rest. Terrible and disappointing

Adelaide business lounge now open May 2025. Nice and new so large, very comfortable, quiet, comfortable multi use seating and good facilities. Lots of device charging stations throughout, food selection is good with a few extras over the new QC lounge next door. The only part missed is the availabily and choice of Gluten free items. Not on display… Read more

like the QC lounge and you need to ask for gf bread, cereal choices, etc. That aside well done Q, 9 out of 10. Now stop treating Adelaide like a regional airport ie use full service jets to capital cities, not Alliance or Qantas link jets that always dont offer dietary meals and not all have streaming entertainment, and bring back more international routes in addition to Auckland, 7 out of 10.

The new lounge in Broome is so much better than the old one. Spacious, modern, and brand new. The food selection is still quite limited though. But, definitely a step in the right direction.

Variable experiences – The basic qantas club offers , at times, a very basic service, but usually the coffee is great and using ‘skip the line’ means you don’t line up for your morning java hit. Selection of beers usually good and the wine is often very good. The food is better than cafeteria style food. Show details

WASTE OF MONEY!! Oh my god, how Qantas make money l don’t know. Trying to sign up 2 memberships by phone with a staff member wasted 1.5hr with barely new her job. Had to speak to a team leader who eventually by explaining that this joyless & exciting gift for my daughter & wife just ended up in a nightmare situation… Qantas PLEASE be reminded… Read more

to make these experiences most passengers have with you are just so hard .. getting to the Airport getting through customs looking forward to the vip experience & it was closed. So 3hrs waiting for our flight. In my opinion save your money as it’s not the hope Qantas make it out to be.

What is the point of paying exorbitant fees for a membership when you have to line up for half an hour for a tiny coffee? Nothing is open. You have to serve yourself, the drinks are empty. At least outside the Qantas club you can simply order a decent coffee and get it in reasonable time. Honesty not worth it.

The food and cleanliness Qantas club in Sydney and Melbourne is dreadful (the hot food in Melbourne has so much added garlic/onion powder it is inedible). While the Sydney lounge has a reasonable outlook, Melbourne is like entering a dark cave. I have recently travelled internationally in Canada and the USA. Some are better than others but all… Read more

were superior to Qantas clubs in Sydney and Melbourne. Please fix. It's not that hard to serve reasonable tasting food and do a spring clean.

Disappointing Qantas Brisbane Lounge Experience – Absolutely disappointing. Cant give minus 10 syars. Checked in today Qantas Brisbane Lounge. Poor selection of food. There was nothing to eat except fruit salad and breads. I will not renew our membership. Have been longer members for multiple years. no more qantas loyal customer.

waste of money – Very poor flights were changed to another airline due to Quantas canceling flights Again arived at airport lounge and was told oh no you cant use the Quantas lounge if your flying another airline, this means they are actualy charging me $400 a year to make sure i fly that airline. the Quantas lounges being very low Quality compaired to other… Read more

airlines probably much better value to pay the high airport prices for food and drinks etc or membership with a more reliable airline........very poor

Thongs – I agree with the Thongs situation. It is a club after all and those of us who do make an effort do not want to see people kicking off their Thongs as they trawl the food area with filthy feet.

Very very average at best – Breakfast food limited and pretty average at best. Not a great lounge by any stretch. If you are paying for the lounge access.... don't.

Useless for Emirates code share, Rome in particular – Renewed my q club after a break over covid. Booked a family holiday through Qantas . Returning from Rome not allowed entry into lounge as Qantas only has a ‘seasonal’ arrangement. Then at Dubai, they wanted to charge 150 Aud per child! So for 600 odd dollars we got lounge access at Tullamarine and then Perth. Sad to say after all these years of membership, won’t be renewing it. Useless for European travel.

Sadly disappointed – We were extremely disappointed with our recent experience at the Brisbane international Qantas Lounge Club. We had called ahead to confirm that our two children would be allowed entry and were told it would be up to the lounge’s discretion. However, when we arrived, the staff were rude and dismissive, refusing to let our children in despite the… Read more

prior confirmation. They were unwilling to discuss or accommodate our situation, making us feel judged and unwelcome. For a lounge that’s supposed to prioritize customer service, the treatment we received was unacceptable. The experience left us frustrated and unhappy, and we expected far better from QantasLounge.

We canceled our flexible membership, give credit to the girls who handled my husband call, she was understanding & helped to cancel things in such a dignified way.

Epic fail Qantas Club – After failing to send a renewal notice, and acknowledging that they had failed to send it, they wanted $825 to reinstate my membership which was the joining fee all over again. Gouging. No wonder their reputation is in the toilet. See you Qantas.

Discriminating – I was denied entry to the Qantas club in Sydney due to wearing rubber thongs The lady working in the lounge approached me and said other guests may get offended. But however will allow Hi-vis clothing into there lounges. After arriving from a long 14 hour flight to jump on a connecting flight, comfort is definitely a priority for myself and most… Read more

people who are flying all day. I find this policy to be extremely ridiculous especially for guests who have spent money with this airline just to be turned away and shown no care for their customers. I will definitely be prioritizing other airlines!!!

Low quality compared to other airlines such as AirNZ and Emirates – Qantas club is often dirty & the food quality is very poor in both quality and selection. They rely primarily on ham sandwiches as the main source of food. The coffee is good though.

Q Club membership fail! – flew Qantas/Emirates code share melbourne-dubai-paris then return paris-perth-melbourne qantas club not open when we left melbourne and emirates would not let us use their lounge. what is the point of a membership if the club opening hours do not coincide with flight times and the partner airline will not allow you to use their facilities.

Varying dress codes – I was denied entry to the Brisbane lounge due to wearing rubber thongs. I was told they allow fabric or leather thongs, even Crocs are allowed. I had a connecting flight in Cairns and use Cairns lounge regularly, have never had an issue there with wearing thongs. Apparently its only the state capital cities that have this dress code. Very poor form, Qantas. Show details

Qantas … the dying kangaroo – Returned via Broome airport from a cruise around the top end of Australia. My wife and I assumed we would have light refreshment's at the Qantas lounge !!What a sham!!!! We, like so many others were not given access to the Lounge because “ it was full “…. 40 people. Are Qantas really that desperate to rip off their customers?? They could have… Read more

easily had an esky with cold drinks at the door to refresh the dozens of customers refused entry, it’s not as though they had no warning of the people that were booked on their aircraft . Yes, I paid over $2000 for the privilege of being turned around at the entrance, and further paying $20 plus for a juice and sandwich at the terminal snack bar. It’s apparent Qantas doesn’t care about their customers, hence I’ll be planning no further flights with the badly injured Kangaroo! As well as requesting a full refund of money paid!

Rundown and unclean – It would be nicer to sit out in the terminal than in the crammed Business Lounge at Melbourne airport, furniture is worn and uncomfortable, dishes were cleared once in the two hour i was there awaiting my flight, bathrooms were unclean and stank, food was absolutely pathetic, some rice and what appeared to be a mince and bean type stew to put on… Read more

the rice, I'm glad i cancelled my club membership mainly as i travel Malaysian so much i get access via the One World program but wow standards haven't just slipped, they have been thrown out the door

Qantas Club - not worth the $$ – Qantas club not worth the $$a been steadily getting worse, food options really ordinary, no comfortable seating, only worthwhile if you’re there to drink alcohol……….. but then you’ve got to get a flight at a reasonable time, what was once a premier carrier is fast becoming a joke

terrible qanats experience Flights and lounges every time – the majority of Qanats lounges across country are so disappointing, cheese and toast is what you get