Absolute Disgrace Qantas
What happened to the Qantas Lounge, it has gone down hill very fast!! The refurbished lounge it tacky!!!
We have been members since 1998 and just loved the lounge, it had a relaxed atmosphere, a view, comfortable seating, very quiet etc. and you felt special.
We were there for breakfast, we had choice of cereal, a toasted sandwich, or a savory/sweet cake. For the toasted sandwich, there was a choice of ham, cheese and thinly sliced tomato you then placed the sandwich into a dirty toaster!!
The original lounge was quite a large area, but no...w is very small, it has No View, No Atmosphere, No Nice Food, and you don't feel the least bit special, it is just like Coles Cafeteria only worse. We haven't used it much, but now we are retired and intend to fly a lot more, it would be far better to go to a cafe downstairs and have something nice to eat rather than pay for a Membership and have a toasted sandwich. The other alternative would be to join another airline to enjoy their lounge.
- Verified customer
Qantas Club Paid Membership doesn't count for much!!!
Year after year, you can see the cut backs Qantas is making to their Qantas Club Membership.
The quality of food offered has declined consistently.
Even though I personally paid $351 for a year of Qantas club membership, you are NOT allowed to use the Qantas Club when flying OneWorld Partner airlines. This is a ridiculous policy, given that I actually PAID for the membership and now being told I can't use it.
Be very cautious purchasing this product, unless you have a premium status with a OneWorld airline or only fly Qantas or Jetstar.
Very disappointed the the "Qantas Club" product and the limitations they impose.
Adelaide is disappointing
I have held Qantas Club membership for many years and have mostly enjoyed the experience. I have noticed lately the price has increased boarding on outrageous and the quality of the experience dimished, particularly Adelaide!! Melbourne is still excellent but Adelaide should be ashamed!! The selection at breakfast time this morn ing is poor as to what it used to be.
Who is now responsible? Disappointed this morning!!
Qantas Club Now A Rip-off
I have got to say that as a Qantas Club member since 1987 the final straw that has broken the camels back for me has come with the appalling designed - so called new lounges. What disgrace. Melbourne especially - cut in half from its original size and the most uncomfortable space in which to sit. I think we should demand a refund. It's all part of what I call the "creep". Qantas is expert at taking away bit by bit services which used to make them a quality airline. Joyce and Co. wax lyrical on how great the airline is … well let me tell you there are much better airlines with much better service than Qantas. They know it but feed us on crap… I say to all Qantas Club members - Complain for god's sake !!!
They take the fees very quickly but when they need to pay back they will not
I paid my membership but got an invoice/receipt for double the amount. Apparently by mistake of mine or the website I included a guest payment. I rang immediately and the operator told me not to worry my money will be return to me between 3-4 days. After repeated pho calls and promises U still did not get my money back. I was told that they don’t know why.
Shame on you Qantas. I am with the club for over 20 years. This is how you treat loyalty. Shame
The basic qantas club offers , at times, a very basic service, but usually the coffee is great and using ‘skip the line’ means you don’t line up for your morning java hit. Selection of beers usually good and the wine is often very good. The food is better than cafeteria style food.
Qantas Domestic Lounge Brisbaine
I used my points for a lounge invitation to the Qantas domestic lounge in Brisbane.
I found the service at reception first of all to be unfriendly, although I had booked online, I was asked to produce my booking in the app, then further in an email. Qantas should make sure their system is connected as I don't see why I have my information on my apps and they don't.
The lounge was very big but also very crowded. There was food on the floor everywhere and most tables had not been cleared of leftover food and drink. This was still the case close ...to closing time when it became less busy, so there was no excuse. The food was average at best, old school 80s salad bar selection with ham and cheese and some old salad - please take a look at what we eat these days. I have much better food in my fridge at home. Advice - do not spend your dollars on this lounge as it's not worth it.
Absolutely pathetic point system for members. In my opinion, it is a deliberate tactic to make a difficult and unpleasant experience to earn points and status pints. I have to constantly chaise my points. It is insane that as members we do not get points automatically when we book a flight. In stead, we have to the waist so much time to make sure we get it. I wished I never paid for the membership as it is worthless pis of crap. I always have trouble logging in. Tried to reset my pin after an unsuccessful attempt to log in to point claiming portal. Impossible mission. An online chat is only open during the day!!! What a joke.
The worst club lounge
Just flew in from Canberra and the Melbourne lounge is embassasing. It has the ambiance of a corridor. Dreadfully uncomfortable seats and it is dark and oppressive. No natural light!! It should be manditory for the Designer and the senior management of Qantas to use this lounge exclusively while in melbourne, because I bet they don’t!
Worst lounge v worst food
The new Melbourne QC lounge has got to be the worst since it’s “upgrade”. No natural light, always crowded and uncomfortable furniture...
But I think the worst food would have to be Sydney. Just plain awful, tired “salad”, sliced ham and sliced cheese. Even Brisbane or Cairns is better!
I certainly would not call this an upgrade. Menu selection very poor. Only salads for travellers that can’t or don’t eat hot spicy food. Dessert selection consisted of 3 almost inedible segments of cake. There was however TWO cheeses to select from. Staff to clean tables were almost nonexistent. Seating was also difficult to find.
One word - uncomfortable
Given some of the exciting new lounge designs internationally, I was looking forward to seeing the new Melb upgrade. Sadly I have to say that the only word that comes to mind is ‘uncomfortable’. The lounge, as the name implies, should be a place to relax in comfort. The new furniture definitely hasn’t been designed with this in mind.
None of the seating is comfortable. With some changes to seating there would be a big improvement.
Overall disappointed in the new design.
This is a general review of all lounges in the Qantas network. After more than 10 years of membership, I have been saddened to watch the decline of what was once a reputable airport lounge network. Reading the other reviews of QClub with interest, I am in complete agreement with those who have complained about being refused entry to overseas or about lounges being closed at the times that most Australians are flying, ie. early morning or late at night. I now approach each QClub lounge with trepidation, as I am so used to being given some lame...excuse as to why my membership counts for nothing, either because the lounge is closed or because I have no entitlement in that country. When we were recently refused entry to the Dubai lounge due to there being no QF number on our tickets despite having booked through Qantas, I quickly realised that the Qantas on line booking system is clearly being used to trick poor Q club members into booking under code share flight numbers so that they will then be refused entry to the club despite having paid thousands in membership fees. There is no warning when booking code share flights that lounge membership will not be honoured despite the clearly identifying frequent flyer number being used at the time of booking. In Dubai, the staff at the lounge entrance told me not to blame Emirates, that it was a Qantas decision to refuse passengers like us entry, and that they get lots of complaints about this on a daily basis. At least now I am aware of this trick and won't make the same mistake again. I agree with one of the other aggrieved reviewers on this site, who canvassed the idea of taking the complaint about the QClub to the ACCC after being refused entry in Singapore. There was a perfectly good lounge in Singapore until they did a so called upgrade which reduced the floor space and seating. Now that they are sending all their flights to London through Singapore again, surprise, there's not enough room and members are being sent to a sub standard lounge. The people who are running Qantas have no foresight or just don't care as can be witnessed by the debacle that is now the Melbourne lounge. I was even rejected from the lounge in Denpasar, as I was only flying Jetstar economy and not Jetstar Business. Despite being a QClub member, I was refused access. This was in the days before they had restored the Qantas flights to the Denpasar route so I had no choice but to fly Jetstar. It seems that they are always trying to invent new ways of excluding paying customers even to the point of closing the lounges as ridiculous times of day. On leaving Sydney for Dubai on a 6am flight last year, we were shocked that the lounge was closed when we arrived despite there being a plane load of Qantas passengers being forced to slum around Sydney international. When I joined over ten years ago, there seemed to be a lot more access, the food was substantially better, there was more seating, there were more telephones, and it was a relaxing experience. Now I feel only resentment about being ripped off.
Melbourne club downgrade
The renovated Qantas Club at Melbourne has shown the lowly non-business class Qantas Club member their place in the pecking order. The design, like a modern cafe, has ambiance, furniture and hard acoustically resonating surfaces to encourage discomfort and a quick turnover. The footprint is smaller than the previous club ensuring that it gets very crowded which is exacerbated by the furniture arrangements that presume that most people will be happy to share tables. The claustrophobic feel of long crowded space is made worse by the removal of any loss of external windows. I know the aim was to improve the business class lounge but it has sent a message loud and clear that QC users are second class citizens.
“Improved” Melbourne Qantas lounge
For a plane enthusiast, Melbourne was the best QC lounge in the country, bar none. Now, Unless you are fortunate enough to be flying business you get a fantastic view of your fellow passengers waiting to go through security. Better views from the gate!
People tripping over each other in the condensed food servery only adds to the experience.
Well done qantas!
Qantas Melbourne Airport decore a bad joke
Is there someone hidden in Qantas intent on trashing this once great company?
I finally got Gold status the other day and there is almost no difference if you are a Silver QC member or a Gold member. Not enough difference to strive to be gold.
Everytime you turn around they are either devaluing the QFF Points or they are taking away a benifit of belonging to the QClub.
But I walked into what could only be discribed as the most hideous sight I have seen for a while. The new QC Melbourne. They have taken away the windows so you have no natural light.
Those windows are now for the elite next door. You have to be flying business class or have so many status points that you go platinum to enjoy what we mortals once enjoyed.
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