It’s a crappy airline and only surviving in Australia as there’s no direct competition. Their frequent flyer system is dodgy and tries to restrict you in any way possible to proceed to the next level. .
Qantas together with a major shopping offer points that one can use for flights; gifts etc. Qantas will let you know by text ON THE DAY OF EXPIRY that your "Miles gathered" will be expiring at midnight. ALSO I Qantas's "feedback/Complaints" cannot be accessed. which says that getting people to spend money to gather points is a wrought.
Here we go again. Flight to Hervey Bay delayed again 3 times. 3 gate charges in 5 minutes. Decided to move interstate to avoid flying with Qantas. Life is too short to spend so much time sitting in airports waiting for delayed and cancelled Qantas flights.
Reviews with attachments
Qantas, no longer the spirit of Australia – Qantas used to be my airline of choice, though in recent times each of my flights in recent times have been delayed. Today flying out of Kalgoorlie, Western Australia, my Qantas flight was delayed due to 'sever weather' in Perth, the very same weather than had no impact on two Virgin flights departing and landing and leaving on time from the same destination. Maybe this is why all our flights are delayed. Show details
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Qantas drop with the quality. Who ever thought that Hot dogs ar good option for meal on the plane? I had stomach problems after this. Show details
Simply one of the worst customer service experiences I've ever had. I spent 3 days calling to add my baby to my flight, almost 2 hours per call, and they resolved my problem? No! Show details
We recently took a regional Qantas flight from Port Hedland, WA to Perth. Despite the extreme heat at boarding (44 degrees), all of the flight attendants were incredibly kind, patient, and professional. One flight attendant in particular, Claire, truly stood out. She was exceptionally helpful, warm, and thoughtful. After I accidentally spilled… Read more
red wine on my fiancé, Claire promptly assisted us with wipes and soda water, making the situation far less stressful.
Throughout the flight, she went above and beyond, even surprising us with a handwritten card accompanied by chocolates and chips. The card was so personal and detailed, especially considering our brief interactions, and it really made our day.
It’s employees like Claire who create memorable experiences and keep customers coming back. Thank you, Claire, and thank you Qantas for such a wonderful flight experience.
Thanks Claire!
Disgusting putrid feral food! Paid $1,700 for 2 people to fly ONE WAY from melbourne to darwin and disappointed to say the least! Got food that wasn’t even hot, the potato’s tasted like they had been frozen for 3 years and the chicken honestly made me gag. You can’t tell me this food isn’t left over garbage from somewhere else. I wouldn’t be… Read more
surprised if everyone got sick after this meal!! Worst flight for money. i’ve had better food on every single other airline for 3 times less than this price!
Price guarantee is all a front. They say "When you book with Qantas, you can book with confidence knowing that if you find an identical Qantas flight for a lower price on the same day, we'll match it with our Price Promise guarantee.* " KEY WORD is identical. That means same time, same day, same destination according to the call center lady I… Read more
spoke to on 9 OCT 2025. How often does any airline have identical flights? ACCC where are you???? Furthermore, you must book the flight you want THEN apply for a refund. CLEARLY, no body can meet their terms and conditions. ANOTHER EXAMPLE OF QANTAS RIP OFF. How will this brand ever recover. My guess is NEVER. Such a shame to see continuing shameful behaviour.
Fly business, broken seat, no way you could get out in an emergency, stinks of spew, 41 minutes into the flight CBR>Perth ffs and finally asked if we want a drink, sorry no cognac. Last flight EVER. Show details
Had a nice flight from Briabane to Mackay, Customer service was good, she missed to bring me a drink but when confronted she did bring it with one extra as an apology with a good attitude. No delays and good plane. Show details
Latest follow-ups
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21.03.2026 Found our suitcase damaged on the baggage carousel, we immediately walked over to the baggage claims office that was right next to the carousel to show and report the damage, was told by the female worker that it was not something I could… Read more
claim. In absolute disbelief I asked 3 times that I wanted to make a claim, only to be dismissed again. As we were going on to an international flight I had no choice but to purchase a new suitcase so we could continue our holiday. I submitted an online claim, over the following week I followed up with several photos and additional information they had requested about the whole situation. 13.04.2026 I have Just been advised that I needed to report the issue at the time it had taken place. Which I did. Our claim for reimbursement has been denied. The mistake I made was to insist my report was documented at the time. I should have taken a photo of the suitcase on the counter at that time as proof it was reported. Over many years our families have always chosen Qantas over other airlines. The way we have been treated over this claim has been absolutely unacceptable. We will never use Qantas again.
Follow-up · After a number of calls and pleading my claim, it all fell on deaf ears. We are just a number. Never Fly Qantas
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I booked a flight from Sydney to Mount Gambier for Easter about 3 months before departure and in the last week before I was due to depart Qantas cancelled the Adelaide to Mount Gambier leg and left no options to continue with my journey. The… Read more
customer service team were absolutely terrible. I was transferred to the resolutions team but I was the one giving the resolutions. Staff were disinterested in my situation and presented a could not care less attitude. They lacked empathy or any compassion for the impact of the company's decision. The first I was made aware of it was an email that offered my a flight from Adelaide to Mount Gambier the day before I arrived This is the culture of the new Qantas. Ruthless. Cutting services, cutting staff and leaving customers stranded and out of pocket. Qantas cancelled the flight because they didn't think there were enough passengers booked or they were actually selling tickets to the flight they had already cancelled. If that is the case they should not be running the service and letting people book and pay for flights they don't intend to run. This ruined my Easter and left my family very disappointed. I intend to pursue Qantas until every cent from my cancelled journey is paid by them. Clearly the prosecutions and fines have not changed Qantas. They treat their customers with contempt. More severe action is needed to address their poor behaviour
Follow-up · Since writing this review I did receive a full refund from Qantas however this required a number of phone calls and written complaints. My return flight out of Mount Gambier was with regional express and Qantas would not refund the cost of this flights. I was able to cash in part of those a flight credit with rex to be used at another time though… Read more
Tag fell off my bag, before I reached my destination, bag had been identified, notification sent to my phone and arrangements made to get the bag delivered to my address next day. Excellent service Show details
Follow-up · My bag was delivered straight to the address I was staying at the next day as promised. It was intact and had the right identification on the tag. Thank you again
Positive reviews
QF702 MEL-CNS 11/4/26 economy. I doubt if qantas bother to read complimentary reviews on this platform but we were so pleased with the whole experience we feel it’s still worth a review. Plane left and arrived on time. Orderly boarding and deplaning. We got automatically moved to seats at the front of economy- heaps of legroom . Cabin was clean… Read more
and crew professional and friendly, flight deck provided weather and timing details at start and end of flight. Breakfast provided was adequate and we had a smooth flight. A standout we thought was that flight attendants had time for a quick chat at the rear galley and one in particular- Kathy even asked if we needed anything and offered to bring us an extra cup of tea and a chocolate- very welcome and a gesture you rarely expect nowadays. It’s great to have such a good airline and crew - and that’s it Austrian!
Nothing short of exceptional service in every way, from check-in to onboard - staff where attentive and second to none (I've flown on many regional airlines). I took a QANTAS Link flight out of Brisbane and I was really blown away by the customer service. I am definitely flying QANTAS for this leg next time. Show details
Follow-up · Follow up review is 5*++, I flew again with QANTAS out of Bundaberg, and the attendant (Robert) was just top quality. The staff on the flights and the customer experience both on the ground and on board, continue to make QANTAS the premier provider in Australia.
Shout out to Vito Romeo, from the baggage service desk, domestic flights from Melbourne Airport. To help us track down our suitcase that a passenger took from an international arrival flight. He investigated thoroughly, informed, and reported the issue straight away, and provided the best customer service while we were stressed. Without his assistance, we would've lost the suitcase. Thank you so much, Vito :)
Negative reviews
Cancelled my return flight Sydney to Melbourne and booked me in a flight 4 hours later which was also delayed. Didn’t land until 1.00a.m. There were other earlier flights but had to wait over 4 hours. No sensible, believable explanation. Infuriating because there is nothing you can do about it except complain, and there is nothing Qantas will do… Read more
about it. There is no offer of compensation, no empathy, no reasonable explanation, no accountability. Business as usual for Qantas, but my day and my next day negatively impacted. Distain for Qantas and their customer service.
Recently traveled to Hobart from Brisbane traveled there with Jetstar (the economy arm of Qantas . We booked in a set of golf clubs as well as bags The return journey was with Qantas we were charged $300 extra for the clubs I will never travel on Qantas again . Show details
It should be mandatory for the Qantus staff to tell the traveller that their luggage will be going directly to their destination. I waited for ages for my luggage at the carousel to find that it had gone directly to my destination. That was really annoying. I don’t work for Qantus so I didn’t know. How do you know these things. Is it signposted somewhere? FMD. That was sooo annoying. Show details
Recent reviews
Was just in a Sydney to Melbourne flight that left at 11.25pm. No lunch ?? Just a $2 bar with a drink. How miserly considering the high cost of a Sydney Melb. flight. Shame on you Qantas.
Find out how Qantas Domestic compares to other International Airlines
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The "Spirit of Australia" has become a shield for mediocrity. As a loyal Qantas frequent flyer and Platinum One member, I have reached a breaking point with the current state of the airline. What was once a source of national pride has degraded into a masterclass in corporate hypocrisy. 1. "Safety" as a Convenient Shield It has become… Read more
increasingly clear that Qantas is using "health and safety" as a cynical cover for rigid policies and blatant service cuts. When safety protocols are used to justify a lack of flexibility or a reduction in passenger amenities while being misaligned with actual customer needs, the messaging becomes performative rather than protective.
2. The Death of Premium Service The "indifferent" and often plain rude attitude of ground staff is now the rule rather than the exception. Being a Platinum One member seems to carry no weight on the ground; the treatment is indistinguishable from a first-time flyer. There is no proactive assistance, no "Spirit of Australia" hospitality—just a bureaucratic wall.
3. Better Options Elsewhere The reality is that international competitors now offer a vastly superior product and a level of respect for their premium travelers that Qantas has seemingly forgotten. It is a shame to see an Australian icon degrade to this level.
Closing Tought: If Qantas truly represents the modern "Spirit of Australia," it sends a discouraging message to the world. I find myself increasingly recommending that travelers—especially those who value their time and money—look elsewhere. If this is the best Australia has to offer, I would suggest people not bother at all.
Over a recent period I’ve experienced five delayed flights in a row, including cancellations. On one flight, I raised a legitimate issue about a faulty toilet door that had no out-of-order sign, which resulted in another passenger walking in. The response from cabin crew was condescending rather than supportive. On a separate flight, I was asked… Read more
to keep quiet while having a normal conversation with another passenger, as a crew member was speaking with someone else. The tone and approach were unnecessarily dismissive and inappropriate.
When attempting to resolve these issues, I’ve been passed between Customer Care and the Frequent Flyer team, with no clear ownership or outcome. I spent over an hour on the phone with the Frequent Flyer team and was unable to get a resolution. When I asked to speak with a manager, I was told they were unavailable and someone would call me back within 24 hours.
Separately, I was offered a double Status Credit promotion, which was not clearly communicated in terms of timing. I am now being told it may take 6–8 weeks for credits to be applied, which limits their usefulness.
Taken together, this reflects a pattern of operational disruption, inconsistent service, and lack of accountability. For a premium airline, this is not an acceptable experience.
BROOME AIRPORT April 15, 2026, 10:00 AM. Flight QF 1653 to PERTH Terrible experience with the Qantas staff. The agent at the counter did not smile or even greet us during our initial check-in, showing rudeness from the very first moment. After checking in, we returned to the counter because we realized we had a small Swiss pocket knife… Read more
(Victorinox) in our backpack that couldn't pass through security. Despite the flight being delayed and the monitors clearly showing that check-in was still open, the agent treated us with extreme rudeness. She told us that check-in was 'closed' for the backpack and asked for confirmation from an equally rude colleague, who confirmed it without even deigning to look at us. However, she then backtracked, stating it would only be possible to check it in by paying an extra 150 AUD. It is absurd that the procedure is 'closed' when it comes to helping a customer, but magically becomes 'open' if you open your wallet. This was venal and completely unprofessional behavior, especially considering the plane was not full and there was plenty of time to assist us.
Qantas wants my wife's divorce papers to transfer her points from her previous married name all her details including passport are in her name and only talking about 7,000 points thought it was ridiculous it can't be transferred
Qantas A321XLR is the most uncomfortable flying experience I have ever had, this includes against airlines like Tiger Air and Ryanair. Qantas seriously need to reconsider this whole experience and I won't be flying on an A321XLR route again if this is where their service standard will be. Whoever designed the guest experience on this plane… Read more
clearly has not been a passenger on this plane. The removal of seatback screens and installation of 60W ports for USB-C has encouraged everyone to bring their own devices, making it a very uncomfortable flight to even go to the bathroom anymore. People refuse to move, refuse to close their laptops. It's a very claustrophobic experience because suddenly everyone has cables and devices everywhere. It's like a computer lab gone wrong.
That fight is, if you can even get to the bathroom. On the Perth to Sydney flight, it's inevitable that most people will need the bathroom at least once. With only two bathrooms at the back for economy, the queue was MORE THAN TEN PEOPLE for most of the time I was onboard.
In the latter five to ten rows, that means the person in the aisle seat has someone's crotch at face level for most of the flight. People having to push and shove past eachother down the narrow aisle for the way in and out. By the time you get into the bathroom, they have redesigned the mechanism of the door to make it about as difficult as the rest of the plane. What was wrong with existing doors?
I don't care if this plane helps them fly further, all it has encouraged me to do is not fly them at all. Their 'enhanced experience' of these new planes is in fact a backwards move and makes the existing Virgin Australia 737 experience feel like an absolute luxury. Will be using the rest of my Qantas points to fly Jetstar for a more comfortable experience instead, where the lack of power prevents people from having 4000 cables and devices, and then won't be flying the Qantas group at all.
Do NOT fly Quantas. Our flight from Hobart to Melbourne was repeatedly delayed for over four hours. Then when we finally boarded and fastened our seat belts, we had to get ⁹off again because of "engine troublesl." Now we're waiting for another flight, with no assurance of when this might be arranged. We're on a 14-day tour from the U.S. … Read more
Quantas has wiped out an entire day of this expensive trip. Australia should prevent this company from continuing operations. I'm asking my tour company to sue for a refund.
Extremely poor experience with Qantas. Do you know the feeling when you communicate with a badly written AI chatbot? it tries to be helpful but clearly does not comprehend at all what you're asking it? imagine the same thing but with a person... that unlike AI, they intentionally block you from talking with supervisor, who can actually help.… Read more
During the conversation I had with the call center representative, I asked: am I talking with AI or a person? simply because it was hard to believe that a person can be so incompetent.
I accidentally booked a flight for the wrong month and realised the mistake almost immediately. Within about a minute of completing the booking I called the Qantas call centre to correct the date. The agent confirmed the change had been processed, but I never received any updated confirmation email or itinerary.
On the day of travel I arrived at the airport based on the time shown in my original booking confirmation. I was then told the flight had been moved to a different time and had already departed. Because Qantas never sent any confirmation of the change, I had no way of knowing the updated departure time.
Despite this, I was required to pay an additional $548 to get onto another flight.
Trying to clarify the situation with customer service afterwards made things worse. The first representative I spoke with struggled significantly to understand even very basic explanations of the issue. The conversation went in circles for around 30 minutes with me repeating the same information multiple times. It was clear the level of English comprehension was not sufficient to handle even a straightforward request.
I asked several times to speak with a supervisor but the representative repeatedly insisted on continuing the conversation despite clearly not understanding the problem.
When I was eventually transferred to a supervisor, they understood the situation within 30 seconds and said they would investigate and call me back.
What should have been a simple correction made within minutes of booking turned into a missed flight, a $548 charge, and an exhausting customer service experience.
For an airline that markets itself as a premium carrier, the lack of communication, failure to send updated booking confirmation, and inadequate customer support are unacceptable.
Refund Pending - 5YTHQR SINCE JULY 24TH 2021 – Cancelled my classic reward flights made and paid for Jan 23rd for a trip to Tasmania 6th September. Due to coivd terms and conditions was able to cancel online 24th JULY for full refund. Finally November 12th received an email That points would be returned IMMEDIATELY (DONE) and cash refund within 5 working days. Been 7 weeks still waiting for… Read more
money to be returned to my C/C.
After calling the FF program someone called sheila SAID SHE WOULD call me back nothing has been resolved. Needless to add Sheila never called back. Filled in the form a couple of times as well no response and no CASH refund.
Qantas claim they are busy and refunds made in 12 weeks so dont call us unless flying within 24hours or urgent. Hiding behind the excuse and covid.....
I want someone to ensure I GET MY CASH REFUND....
Disgruntled customer
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