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Qantas Domestic

Qantas Domestic

1.6 from 100 reviews

See the Best Domestic Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(6)
(3)
(6)
(13)
(72)
  • In-Flight Service
    2.6 (63)
  • In-Flight Entertainment
    2.5 (50)
  • Food
    2.0 (58)
  • Seat Room
    2.3 (64)
  • Transparency
    1.7 (61)
  • Value for Money
    1.6 (80)
  • Wi-Fi
    2.5 (16)

Wow - customer service #fail

published

Have been trying to claim back some money they owe me and they have made a labyrinthine system to discourage and obfuscate any logical process.

Hours spent trying to resolve a simple query. All good until you need to claim or question something. There chat system is useless and there is no email address. Pathetic

Value for Money
Transparency
DepartureMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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David

DavidSydney, NSW

  • 16 reviews

Called to book flight 1.5-2.5 hour wait time according to the message

published

Hidden in their ivory towers Im sure the management pat themselves on the back and suck up big bonuses - the mentality of managing upwards rather than a customer focused approach. This is utterly disgraceful. Im not in a position to use internet bookings and to wait 1.5-2.5hours to get through to an operator just highlights their approach to customer experience - a stark difference to their shiny adverts which they spend millions on a year trying to convince us that they are a what they aren't. Shameful.

Value for Money
Transparency
DepartureSydney NSW, Australia
DestinationPerth WA, Australia
ClassEconomy
Booking Through Airline
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Jan A.

Jan A.Sydney, NSW

Downgrade

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationPerth WA, Australia
ClassEconomy
Booking Through Airline
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Dean C.

Dean C.Metropolitan Adelaide, SA

A Company in real trouble

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
DepartureAdelaide SA, Australia
DestinationLaunceston TAS, Australia
ClassEconomy
Booking Through Airline
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  • Verified customer

Bumped off flight

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DestinationCoffs Harbour NSW, Australia
ClassEconomy
Booking Through Airline
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C Ballard

C BallardSouth East Queensland, QLD

  • 2 reviews

Very hard to talk to anyone.

published

I had to cancel a flight recently and needed to discuss some details. I waited on hold for 1 and 1/2 hours the first attempt and didn't get through. I called again a few days later and waited over 2 hours on hold only to have the call drop out towards the end of the conversation. I thought all the big companies had fixed this type of poor customer service - obviously not.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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dbx

dbx

  • 3 reviews

Tiny space

published

I flew Melbourne - Perth return in economy class with Qantas. Wow! Hopeless! I thought being
Q A N T A S it would be a good experience but they’ve got the passengers packed in like sardines. So much so that when the person in front of you puts their seat back you have the top of their head in your face. Meals were hopelessly small. This is a half service airline. Gone is the panache of the Qantas brand.

Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationPerth WA, Australia
ClassEconomy
Booking Third Party
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Max cook

Max cookSouth Australia

  • 16 reviews

Great Airplane to fly on nice and cheap and friendly staff on board good food and great business class

published

Great Airplane to fly on nice and cheap and friendly staff and helpful and great food and business class food is always great and great maintenance on board and clean

Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
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Helen B.

Helen B.Adelaide

  • 3 reviews

What Customer Service?

published
Value for Money
Transparency
MICK

MICKGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Irish ignorance is bliss

published

Qantas management appears to completely ignore customer service & satisfaction when one of their flights is two hours + late with the only (unbelievable) excuse that there is NO flight crew available.
Could not get an apology from them within the two week period stated on their website & no offer of compensation whatsoever. You would have expected at least a voucher. May have happened when Air Lingus was operational but should not ever be part of the Aussie experience.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DepartureAdelaide SA, Australia
DestinationMelbourne VIC, Australia
ClassPremium Economy
Booking Through Airline
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No longer loyal Qantas customers

published

Have always flown Qantas...not anymore. Had a very long wait for our flights to Rockhampton and enquired about trying to swap for earlier one with spare seats. Rudely told have to purchase new tickets even though there were spare seats. Have swapped before without any problems. Thought Qantas was better than the others...no...just the same!

DepartureBrisbane QLD, Australia
DestinationRockhampton QLD, Australia
ClassEconomy
Booking Through Airline
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Unsatisfied

UnsatisfiedSouth East Queensland, QLD

What a stuff up!

published

Thanks qantas. We flew from Brisbane to Sydney for our connecting flight to Dallas. The plane was delayed but as we were in transit with more than 40 mins thought we’d be okay. Also we had boarding passes for the connection. In Sydney we were bumped off the plane delayed a day to get to our destination. Not even an apology - treated as if it was a major hassle on their part. Not acceptable Qantas

Value for Money
Transparency
Seat Room
Food
DepartureBrisbane QLD, Australia
DestinationDallas, TX, USA
ClassPremium Economy
Booking Third Party
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Aqua

AquaMelbourne

  • 2 reviews

Unhygienic Flight

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
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Price gouging in face of national fire emergency, price goes from $481 to $671 in two jumps in 1 Hour

published
Value for Money
ClassEconomy
Booking Through Airline

Ross Clark

Ross ClarkPerth

  • 29 reviews

The whole experience left us COLD.

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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MYLGAIRCONDOESNTCOOL

MYLGAIRCONDOESNTCOOLPerth, Western Australia

  • 4 reviews

Don't accept a voucher instead of cash refund

published

I refunded a ticket and got a voucher instead of cash. The voucher lasts one year and said I get the cash back when it expired. I never got the refund. Contacting qantas was painful. I had to wait hours on the phone to contact them from overseas and got nothing. Don't waste your time.

Value for Money
Transparency
DepartureMelbourne VIC, Australia
DestinationPerth WA, Australia
ClassEconomy
Booking Through Airline
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Pathetic service

published

My flight was cancelled and they offered to refund my points (as they should). 2 months later and no refund. Had to wait 2 hours on the phone for them to tell me there was an error. They then passed me onto another dept (waited another 2 hours)...these guys dont care and pass the buck. Will not be flying again.

Value for Money
Transparency

The food and coffee is the worst I have had on any flight

published

Goldcoast to Melbourne
Food and coffee was the worst I have every had o any flight and it was a lunch time flight
you need to fix this as we are paying for it
4time a year

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureGold Coast QLD, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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Qantas needs a new CEO

published

I fly regularly for work; Qantas consistently late flights, they always have an excuse and blame others for poor performance, over booked aircraft and no service at major airports. Avoid.

Value for Money
Transparency
DepartureSydney NSW, Australia
DestinationBristol, UK
ClassEconomy
Booking Through Airline
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Amy

AmyPerth, WA

  • Verified customer

Not family friendly * Do NOT travel with infant

published

I booked with Qantas.com as I am travelling with an infant. When I contacted Qantas regarding seat selection I was told I could have a window and middle seat, I would need to pay more for a preferred seat as all the regular aisle seats had been reserved. Travelling with an infant is stressful enough and having to ask people to get up every time you need to rock your infant is hard work. Qantas you are lacking family friendly service.

Value for Money
DeparturePerth WA, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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