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Qantas International

Qantas International

1.3 from 165 reviews

Reviews

1.3

165 reviews
5
(6)
4
(3)
3
(6)
2
(12)
1
(138)
  • Value for Money
    1.6 (116)
  • Transparency
    1.4 (102)
  • Seat Room
    2.3 (76)
  • Food
    2.2 (70)
  • In-Flight Service
    2.2 (72)
  • In-Flight Entertainment
    2.7 (69)
  • Wi-Fi
    1.7 (12)
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By far the most disreputable company in Australia

published
Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
See all answers
Jeremy Lawrance

Jeremy LawranceNSW, 2041

  • 11 reviews

Beware of their refund policy

published

Qantas are encouraging passengers to cancel their bookings due to the COVID-19 pandemic and receive flight vouchers for future travel. Those vouchers do have an expiry date at which time they become worthless.
Qantas policy clearly states that customers are entitled to a refund "If we cancel your flight and we cannot offer you suitable alternative arrangements".
However, there is no way of claiming a refund on their website with the "Customer Care"portal only offering credit vouchers for future flights.
I booked directly with Qantas and am stuck with this unsatisfactory arrangement. Friends who have booked through travel agents have all been offered refunds.

Transparency
ClassBusiness Class
Booking Through Airline

Where is the refund??

published

After multiple phone calls and multiple checks and cross checks with Qantas I'm still waiting for the refund of our two cancelled business class tickets to Europe end of March 2020. Tickets were booked through Qantas website. No travel agent involved!

Transparency
Value for Money
DeparturePerth WA, Australia
DestinationAmsterdam, Netherlands
ClassBusiness Class
Booking Through Airline
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Ken H.

Ken H.

  • 2 reviews

Un Australian

published

Was in Spain en route to Amsterdam to fly home in June
Caught caught up in the Covid horror and had to return to Barcelona to fly home to sydney
Qantas would not allow us to change the departure airport from Amsterdam to Barcelona even when we offered to pay the difference neither did they offer a credit for the flight (which they were telling Australians they were doing)
They made us buy a brand new return ticket to get home from Barcelona and guess what when we got home our insurance doesnt cover Pandemics either
UN AUSTRALIAN

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBarcelona, Spain
ClassEconomy
Booking Third Party
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Susan T

Susan TSydney, NSW

  • 3 reviews

Cancelled air travel

published
Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
See all answers

Almost forced me to fly during the coroniavirus.

published

From the start Qantas has been a nightmare with customer service. I saw a deadly virus was running across the globe and they basically had told me to fly or lose all flight money. Their call centre was leaving me on hold for up to 5 hours prior to the pandemic.
Also they went against their policy of offering a refund when they cancelled the flight because our government had banned international flights.
Now they have received government payments and they took my early seat selection money. Let's not forgot the voucher they gave me as a refund, which can't be used during peak times even though I booked in a so called peak time. I felt like I was dealing with a crime syndicate not a national airline.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureAustralia
DestinationThailand
ClassEconomy
Booking Third Party
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QANTAS and COVID-19. The time customer service died ?

published
DepartureMelbourne Tullamarine Airport, Tullamarine Freeway, Melbourne Airport VIC, Australia
DestinationHeathrow Airport London (LHR), Longford, UK
ClassEconomy
Booking Through Airline
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Jitterbug

JitterbugSydney

  • 4 reviews

Awful company with awful service!

published

Booked a business class return ticket from Sydney to HK and the flight was cancelled before our trip back to Sydney. Was told by our agent that Qantas will only refund less than 1/4 of the original ticket price even when Qantas is the party initiated the cancellation. I called multiple times and my calls never went through. I wrote a complaint letter to Qantas customer service and no reply from them either. Extremely disappointed at their service standard.

Transparency
Value for Money
ClassBusiness Class
Booking Third Party
See all answers
Kim

KimSydney, NSW

  • 4 reviews

Still waiting for my Frequent Flyer Points and Refund

published

Followed their request to go online and cancel/credit my classic rewards booking on the website there was NO option to credit the booking so I canceled it.

I haven't received a single email or phone call about my request. My flight was due to fly today and obviously the airline canceled it a few days ago, I thought great now I'll get my refund. Still no communication.

I've tried to call and every option I try on their number the line disconnects as soon as I make a selection. I've been a loyal customer for years. The COVID-19 situation is no excuse for a company to treat customers like rubbish take their money and slap them in the face with zero communication and then demand the government step in.

Just give me what I am owed!!!

DepartureSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Suzanne Melbourne

Suzanne MelbourneVictoria

  • 2 reviews

Trying to impose $200 per person cancellation fee for Fares to Bali in June 2020

published

Keeping people's money in times of hardship

Be WARNED if you have made a flight booking with QF points and cash. QANTAS will treat the booking as a cash booking and will not give you the QANTAS FREQ FLYER cancellation options. The only way to cancel the flight is to pay $200 PER PERSON cancellation fee.
Too bad if you have lost your job. There is no way QF or any airline will be flying to Bali in June.
Where is the compassion? It is saved just for the TV CHAT, not from Customer Service.
No one will be flying to BALI in June but QF has only cancelled flights to 15 April.
What a joke and sad indictment on QANTAS.
Fly with someone else when the world resumes !!

Transparency
Value for Money
DepartureMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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blomme p.

blomme p.South East Queensland, QLD

Trip cancellation to Japan costing $ 4,000 but no refund. And, now QUANTAS wants a free Government Taxpayers support?

published

We cancelled our trip to Japan costing more than $ 4,000 but we were refunded only $500 of the Tax. And, now QUANTAS wants a free Government Taxpayers support? What a rip-off from the public. And claiming from the Insurance! Forget it. All be aware!

DepartureBrisbane QLD, Australia
DestinationTokyo, Japan
ClassEconomy
Upset Tourist

Upset TouristSouth East Queensland, QLD

  • 2 reviews

Stranded

published
Lifestyle

LifestyleNew South Wales

  • 12 reviews

Left us stranded in South America

published

We received no information with regards to our return flights with Qantas from South America and they were uncontactable. We were not able to bring forward our flights or make any changes to them online. We had to book new flights for our return and pay a small fortune only to find that these flights were cancelled. In the end we booked flights with LATAM which code share with Qantas and who allowed free changes. LATAM brought us home. I have since received an email from Qantas cancelling our return flights and offering a credit. Thanks for nothing Qantas, will not trust them again.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationBogota, Colombia
ClassEconomy
Booking Through Airline
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Gabrielle D.

Gabrielle D.

  • 12 reviews

Very disappointing

published
Transparency
Mark

MarkSydney, NSW

  • 5 reviews

Shameful profiteering

published

Your shameful price gouging at this difficult time will not be forgotten. Myself, my family, my business and most of my friends will never, ever use Flight Centre, Corporate Traveller, Qantas or Jetstar again. You may have gained $1360 but you have potentially lost hundreds of thousands of dollars and irreparably damaged your brands. Social media is a powerful tool. Airbnb and Hertz on the other hand will emerge from this with their reputations well and truly enhanced.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationLos Angeles, CA, USA
ClassEconomy
Booking Third Party
See all answers
International Airlines

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JosephYeo

JosephYeoGreater Melbourne (Outer), VIC

  • 4 reviews

QANTAS RipOff

published

QANTAS is taking advantage of the current Australian Do Not Travel to rip customers off.
I cancelled my flight before the Australian announcement and I wanted a credit card refund because I paid with a credit card.
Now they insisted I get a voucher. I still need to pay off my credit card debt of more than $7000.
Your voucher is worthless especially if I do not intend to travel with you anymore.
You have refused to answer my emails on this matter.

My other bookings with Singapore Airlines were refunded within a week.
I am ashamed to be an Australian and I can no longer encourage others to trust your brand.

Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
See all answers
Lynne Rau

Lynne RauSouth East Queensland, QLD

QF Booking Reference Disappeared

published

I cancelled our flights to Japan 3 weeks ago. Before doing so I like many others spent hours trying to get through to QF Call Centre. Instead of refund I opted to take Credit Voucher. Call Centre Member terminated call before issuing the Credit Voucher number. Now the E ticket booking reference has disappeared and cannot be retrieved.Nothing to say booking existed in my FF Account. 3 emails to QF and hours spent trying to contact someone who cares. Have given up. Agree with other Reviewers. Shame on you Qantas taking customers money. Their Call Centre is a joke, completely inept at their work and no customer service whatsoever. Flying today just one big hassle!

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
Paul3490

Paul3490Gippsland, VIC

  • 42 reviews

Dreadful... I guess they are going into administration.

published
Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
Mel

MelCentral Highlands and Goldfields, VIC

Disconnected

published

Have tried to call now for a week, put on hold for up to 2 hours then disconnected. Have not even responded to emails. Shame on you Qantas for stealing my money.

Transparency
Renata Fanti

Renata Fanti

  • 5 reviews

Great Cancellation given COVID

published

I had a flight booked for 15 April to Brazil purchased with some points and some cash. I had to cancel given current environment and appreciate the airlines' sympathy to waiving such fees. Thank you!

Transparency
Value for Money
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Questions & Answers

johan z.

johan z.asked

Qantas International

Is it possible to change my route from Oliver Tambo Airport to Sydney instead of Oliver Tambo to Perth after I DID RECEIVE MY VOUCHER due to the cocona virus which was from Oliver Tambo to Perth after the lockdowns are lifted?

2 answers
B&P Gibbs
B&P Gibbs

A voucher should be valid for travel anywhere with the same carrier.

Raj
Raj

I agree with Mr Gibbs. But ask Qantas. If you call early in the morning they do call you back.

John W.

John W.asked

Qantas International

Prior to flying to JNB I noted eticket luggage was 66 kgs which is incorrect. Ten days I get a email stating it should be 30 kgs and if it is over that amount you will be charged - my luggage was 10 kgs over and tge charge was more that a new seat. I made a complaint and virtualy told we made a mistake and yiu pay. They offer 10,000 points a coffee mug. Trip over put in the last seat 74.

Prior to coming home I tried to select my seat - not available . I went to the airport three hours before departure and was told all seats allocated - you cannot mean to say all economy sears had been allocated 3 hours before the departure - and once again given row 74 - most likely this was there punishment for a person complaining to There no customer cars service,

No answers
Greg

Gregasked

Qantas International

I am calling my lawyer on Monday as Qantas stole my money in 3 areas of service ( services paid but not provided) I have contacted Qantas via email requesting refund, no answer from them, simply a joke in a civilised country. Will never again fly with Qantas, very sad to have Aussie carrier downgrading itself to “lying kangaroo” I will be sending email to 60 min and other media outlets to see if they are interested in the story ... question: Where and from whom get response from Qantas? Thanks Greg

No answers

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