Our buisness class flight with Qantas, Brisbane - Christchurch February 2027 has been changed by Qantas, no reason given which necessitates changing Jetstar flights from Whitsundays to Brisbane at a cost to us..also a nights accommodation at Brisbane for the early morning flight to Christchurch .. rang complaints as felt this was not our fault but… Read more
all Qantas so some sort of compensation should be offered for the extra costs incurred to us for there stuff up.. to be told basically, bad luck, no such offer.. Would never fly Qantas when Alan Joyce was at the helm, thought we would give Qantas another go..still crap..never to book with Qantas again or Jetstar..
Today trip went from bad to worse, first they change my seats from a paid seat upgrade to the 2nd to last row in economy without telling us. Next food was poor, no wifi at all on the A380 INTERNATIONAL FLIGHT FROM LAX TO SYD a 14hr flight, service was poor and the flight was late so we missed our next flight in Sydney.
- +1
I fly on a regular basis and I can confidently say, I'm seeing the demise of Qantas with the constant cost cutting. Flight QF167 (Melbourne cup day) was sitting on the tarmac for 30 minutes which is understandable but the aircraft was absolutely disgusting. The windows, air vents, seats, seat backing to the lights above. It looked worse than a domestic aircraft in India. Qantas needs get back on track, it was revolting. Show details
Reviews with attachments
What has happened to one of the greatest Australian icons? – I’ll start my review with summing it up - I’m ashamed about what has happened to our national airline - the face of Australia in the skies. Let’s start with a good - there is only one thing - safety record. That’s about it. The bad: 1. They are significantly more expensive than competition 2. They don’t care about their customers and employees.… Read more
3. If you ever will try to contact their customer support you either won’t get through or will not be helped. 4. 4. One of the poorest customer support I ever experienced. 5. If you have no straightforward easy resolvable problem they won’t help you and there are no ways to escalate problems within Qantas. 6. Some of their services are not linked and they won’t take accountability for that. E.g. you may buy a lounge pass, the lounge might need to close (during your allowance to be in there). They will kick you out and won’t reimburse you. 7. They will sell you a ticket on their website with QF number which may be share coded with another airline and Qantas will take no responsibility if anything will go wrong with that flight and logistics around it.
With my approach to support local/Australian made goods first after having a couple of significantly negative experiences with Qantas I’m making my conscious decision to stop purchasing any of their products and services. I also do not recommend using them to anyone else until they will change their corporate attitude. Some of my experiences I detailed in attached to this review video.
On flight QF80 Narita to Melbourne on 6th October 2026, in business class, I asked for the Japanese option, and the staff took my request. Later in the flight they said they had run out of the Japanese option, and I needed to make another selection. Only the two vegetarian options were available (the soup and the vegetable tagine) and none of the… Read more
other options were available which I would have preferred. Instead the staff offered me food from the economy class menu. See the attached business class menu and what I was served from economy class due to the aircraft not having enough meals. The staff said this happens all the time and I should make a complaint. To make matters worse, the flight the week before, QF79 on 29th September, I also selected the Japanese option only to be told later in the flight that this option was no longer available. Obviously there are only limited meals per option being loaded onto the flight, but the crew must also take some responsibility because they are deciding who these meals go to. For this to happen twice in a week is enough not to fly Qantas business class again. Do not believe the website that says this about the business class meals: "Destination-based menus Get a taste of your destination before you even arrive with meals influenced by local flavours and seasons. On flights between Australia and India, for example, you could experience a North Indian breakfast of chickpea masala, green pea and lentil patties, and flatbread. You may enjoy a traditional bento box eaten with chopsticks on your way to Japan, or a Bouillabaisse on your flight to Paris." This has never happened on Singapore Airlines, Thai Airlines, or Malaysian Airlines in business class. As this is a big part of my flight experience, I am going to share my review with as many online pages as I can to ward people off Qantas business class - a subpar UN-premium product. To add to the experience, the "Aspire" lounge in Narita served worse food than any of the restaurants in the airport, and also charged for alcoholic beverages. Poor form
Photos show the appalling state of the toilets and showers in the Business Class Lounge at Sydney Airport. Dirty stained toilets, mouldy showers and dirty sinks....felt cleaner before I went in! Show details
Qantas would not cancel 2pax for one leg of our booking to fly a week later due to a broken arm 2 days prior and needing surgery. Only offered $1000 to cancel all flights for 2pax that cost almost $6000 (4pax). But on return they cancelled our flights (4pax), couldn’t give extra leg room seats we paid for, only offered a refund and then if we… Read more
cancelled only offer $360pp.
Seems they can partially cancel a booking when suits them but only for absolute min. That you can’t fly home for without more $$$$!
Our flight to destination was fantastic and as booked but the lack of service has made us NEVER choose Quanta’s again! Qantas never notified us of our changes - Bangkok Airways had to!
May as well go with the cheapest carriers!!!!
Another claim for damaged baggage rejected. Unbelievable. We are grateful that the luggage made the tight connection from New Zealand but we are getting regular damage flying Qantas and not other airlines. Show details
I would like to thank the ladies on flight qf133 a very special flight as it was my first and my birthday the ladies made a fuss over me gifting me a key ring and a slice of cake and making sure I was comfortable and calm for the whole flight it’s a credit to qantas having this kind of staff on board it was truly amazing they all did a wonderfull job. Ty Show details
Sydney to Christchurch Overpriced and terrible service. Both flights delayed for over an hour. Ran out of food options on outward flight. Business is truly rubbish TIP : Fly Emirates for same price and massively better experience. Never again! Show details
As a passenger I am always treated as if I am invisible by the airline employees of Qantas. I get on the aircraft and no acknowledgment. I get off the aircraft and no acknowledgement as the hostie always turns to another hostie to talk to them when I approach. I wear neat and good clothes. Qantas is Just a rude airline to do business or travel… Read more
with, in my opinion. This airline I have seen decline in quality customer service since mid eighties where you were respected as a paying passenger to what it is today - a total shame. I have seen some of the rudest interactions ever with passengers and Qantas employees especially in the last ten years - over such small and insignificant matters - way more than I thought I ever would. This review has been made by myself, a former Senior Commercial Pilot, now retired.
A beautiful experience after a long time in my long haul flight. The crew set tone by being hospitable and emphatic. Cheery and positive crew in economy - Silva, Donna, Melinda and Narelle were absolutely outstanding as they dished out our meal and made our journey memorable. As I stretched my leg they were very hospitable and spoke to me as I… Read more
stood forlorn. Being a cancer patient stretching is important and I for once didn’t feel like I was invading anyone’s space. They spoke to my family and were very hospitable ensuring everyone once was comfortable in the flight. There interaction with everyone was polite and enthusiastic. The plane itself was as every other economy plane so like a car and bus it was a fantastic ride.
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The worst customer care absolutely no answer when you complaint I will never book an international flight again in my life. Show details
Current state of Qantas Customer Service wait time: 1 hour 2 mins. This is the current waiting time for a call being put on hold. Highly suggested to use Call Hold Assist (iPhone users) whilst waiting for calls to be answered. Photo evidence attached of time elapsed in calling Qantas phone number 131313. Show details
Horrible is an understatement. I transferred points into my Qantas account to book a flight. Their website keeps throwing me a generic error message and won't let me complete my booking. I downloaded the app and it won't let me log in to my account. I've been on hold for over an hour now. I wish I could give 0 stars.
Latest follow-ups
This is one of my most embarrassed flight. I booked direct flight from Melbourne to Delhi later on they cancelled it forced me to take one of the… Read more
most disgusting stopover flight with indian indigo airline. I was travelling with my entire family including 3 kids and got exhausted. We complaint about it but no authorities did anything against qantas including aviation advocate and rest. Try some other airline because qantas can leave you in any situation just to increase its profit.
Follow-up · They changed my flight few times and offered ticket refund after 2 months of booking, direct flights cost 2500 more then compared since first booked
Follow-up · Nothing has been changed since, no one from qantas dare to contact or interested to contact, they latterly do not care. People should understand and act accordingly.... Avoid qantas in any cost.
I have put this review on another site previously but here goes. August 2024 my wife and I used cash plus Qantas points to upgrade to business class… Read more
Brisbane to Tokyo. Flight Q51.Qantas lounge Brisbane airport akin to those older like myself to the old Coles food court (disgusting). Food on the flight inedible. Prior to the meal delivery a tablecloth was laid, then the miniscule meal but no knife or fork so I was left to eat it with my fingers until I managed to borrow a spare fork from another passenger. I fly to China a lot using China Southern. The food in economy on that airline surpasses QANTAS business class by 10-1. I later checked QANTAS menu on that flight, and the premium economy meal was better than business. So, I arrived in Tokyo after a 9-hour flight starving and at night so minimum choice of food outlets. I will give it to a male hostie who recognizing that I had not eaten throughout the flight threw me a bag of Smiths Crisps. Thanks, mate. On return to OZ I complained and was given 5000 points back plus 2x air travel vouchers which we will probably never use. I am ashamed that as an Aussie After such a poor experience I will opt for overseas airlines in preference to our national carrier. The other site I left this review ( I think was called Trustpilot) there were so many similar complaints. And my return to Oz was with Jetstar. I thought Air Asia was primitive but compared to Jetstar it is 1st class and cheaper.....My 1st and last trip on Jetstar other than domestic
Follow-up · Lounge experience at Brisbane woeful. We arrived early and expected that there would be breakfast items. Only baked beans and reconstituted egg that tasted awful. Some fruit and a single person to serve coffee so everybody had to line up. Very disappointing. Vouchers supplied are for $100 each which we will be unlikely to use. Business seat was… Read more
Follow-up · Crew was great. In fact one male hostie noticed I had hardly eaten anything and tossed me a packet of potato chips.Movies provided were a bit so so. Not impressed. Seat was able to convert to a flat bed but mine jammed 1/2 way down then when I returned it the upright didn't work properly so uncomfortable all the way to Tokyo.
The disgusting food provided by Qantas international flight – The food was the worst I've ever consumed in flight! It was not only tasted so bad, the cooking of them was apparently very low grade by some contracted cooking company! Why don't Qantas simply just withdraw their supply of food in flights and… Read more
present nice delicious manu for passengers to purchase? At least we enjoy our flight while having some "proper" food supply to us passengers! At a stage, my youngest daughter just left the food untouched! We were hungry the journey to New Zealand and return flight back to our hometown Melbourne. It was experiences we were still disgusted about! I hope Qantas will do better with the food they provide by us giving this feedback! They really have to step up their appetite grade for the passengers. Oh! One more thing, Qantas cut off desserts with meal provided! That is another downside for their flights! As a whole, I can only give one star rating.
Follow-up · I haven't have a chance to fly with Qantas since. There's also another very upsetting experience in that Qantas flight because an air stewardess gave me a fierce unwelcome despicable stare when I looked up to her as she asked me something. That kind of stare gave me a shock! She's a middle aged woman. She made me felt unwelcome and racist as an Asian woman myself!
Positive reviews
During one of the most devastating moments of my family's life—when my father was diagnosed with a terminal Acute Myeloid Leukemia (AML) medical emergency—we were forced to cancel our travel plans entirely. While other companies hid behind fine print and refused to show basic human empathy(Luxury Escapes), Qantas completely restored my faith in… Read more
customer care. They processed a full refund for six flights totaling over $5,000 without hassle during a time of immense stress and grief.
Handling a sudden family crisis is agonizing, and having an airline treat us with compassion, understanding, and decency instead of treating us like a transaction meant the absolute world to our family. Thank you, Qantas, for showing true corporate integrity and treating your customers like human beings when they need it most. I will gladly fly with you again.
Upon arriving in Sydney after 2 flights which originated in Chicago, I approached a security agent for directions. He did not hesitate, but took my suitcase and showed me where to check it. This agent set my suitcase on the conveyor belt. It was at that time that Agent Jasna Belovukovic began to check me in to my next flight. She then asked me if… Read more
I would like a window seat. I said i would. After Jasna saw that my final destination was Perth, she asked if I would like to fly straight there and not stop in Adelaide. I was so greatful that I began to cry! Before my trip, I was going over my itinerary with an agent in the United States and requested this same change. The agent told me it would cost an additional $900. At that point, i resolved to make the best of my itinerary. Therefore, I wish to thank the Security Agent and Agent Jasna. I reached my destination, Perth, at 3pm not after 9pm.I am very happy with Qantas Airlines and especially the Sidney Staff. Thank You, Rebecca Swerdon, 6881 Trailside Ave. Portage, Indiana 46368
Been travelling with Qantas since 2005 and have been a loyal customer in all my travels accept for the 1 time my brother in law insisted we travel ANZ because we're Kiwis living in Oz and it was a cheaper fare to LA/Vegas in 2013. That was the last time we used the disgusting ANZ and have faithfully used Qantas since around the world and 6 more… Read more
times to the US. As a diabetic and recent stroke recipient, Qantas have been amazing in the delivery of first class service in flights, connecting international/national and general care of their customers. Keep up the great work Qantas, you're a credit to your country!
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Negative reviews
Qantas review: Australia to Canada Loyal customer since 1993, but my confidence is wearing thin. I've flown and stayed loyal to Qantas since 1993 and have seen a lot of change over that time. My recent trip to Canada left me less sure the airline still values that loyalty. My biggest issue is the status credits. I booked specifically when… Read more
double status credits were on offer, yet the credits that posted have been erratic and don't match what was promised. I've raised it with Customer Care, and after several exchanges it's still unresolved. I've also asked which fare types are eligible for upgrades and haven't had a clear answer.
My journey was disrupted by a delay. Customer Care's reply was polite but generic. It offered no compensation and suggested a travel insurance letter, which didn't feel like a response to my situation. I did receive a vegan meal on the flight home, which I appreciated, but I wouldn't recommend it.
As I plan my next European trip, I'm weighing Qantas against other airlines. Qantas will need to fix my status credits and be clearer about upgrades to keep my business.
Side note for anyone flying within Canada: I wouldn't recommend WestJet for crossing the country. In my experience it's a budget carrier, and worse than Jetstar.
Rating: ★★½ out of 5 (adjust to taste)
One star. Failed my mum twice when she needed wheelchair assistance. My mum has cancer and limited mobility. Wheelchair assistance was requested for her journey, yet she was left to manage the transfer between Sydney terminals without it. I complained to Qantas and explained her health, mobility needs and how concerning this was. Despite that… Read more
ongoing complaint, she has now flown home and was left without assistance AGAIN.
Qantas’s response? Instructions on how to request assistance for a return journey she had already completed, advice to find a help desk, and an offer of either a $100 travel credit or 10,000 points.
She needed the assistance that had been requested. Points and a credit towards another flight do nothing to address why it failed twice.
I am absolutely furious. How can a family have confidence in an airline when they raise a serious concern about a vulnerable passenger, only for the same thing to happen again?
In my experience, Qantas’s apologies have been followed by generic instructions rather than meaningful answers or accountability. My mum deserved proper support and dignity throughout her journey. She did not receive it.
Flying from Dallas to Sydney on Qantas with my family. HALF THE PLANE’s luggage was lost!!!! We were in Dallas for 3 hours. Plenty of time to transfer our luggage at least for my family. But there is NO EXCUSE for loosing the luggage of half the plane!! And we are about to take a cruise and we have NO CLOTHES and no one is doing anything… Read more
about it. The claim is they have 21 days to get you your bag before they have to reimburse you. But you’re just screwed in the meantime. I hope that every single employee and the CEO and worker experiences this, and then maybe they would do something better. DON’T EXPECT ANYTHING FROM QANTAS.
Recent reviews
Flew from Brisbane to Phoenix Arizona. Qantas from Brisbane to LA return and codeshared with American Airlines from LA to Phoenix all booked through Qantas. I wanted to bring back a second suitcase ob the return leg. Nowhere does Qantas state how much an extra case will cost unless you use AI to look it up. You can’t book in advance for a reduced… Read more
rate because you’re using two airlines. At the airport in Phoenix I was charged $325AUD for one case one way which is a Qantas fee not American Airlines. If your traveling to the USA from Australia and plan on buying enough for a second suitcase I recommend booking your trip through American Airlines rather than Qantas as they only charge $100USD for an extra case, plus even with the exchange rate they are about $60AUD cheaper for the flights.
Trip booked directly with Qantas. Business Class from Brisbane to Madrid and return. Qantas changed route and as a result our seats got changed to very last row in business - hence heads against toilet cubicles for 20 plus hours -they would not assist - terrible experience. Qantas One World partner Iberia Airlines - we were treated very poorly… Read more
and received service laced with an aggressive attitude. On this leg we were separated in row and aisle, when initially booked we were seated together in Business. Once again zero care or interest in helping - terrible experience.
Qantas domestic leg arriving at plane our seats again where changed to the rear of plane without notice to us.
Most of the Qantas Platinum Member/business Class lounges we visited we over crowded, in fact Singapore was temporarily closed due to being over full.
Our Baggage was lost in Heathrow and did not make final flight, the initial Qantas ground staff at carousal was unhelpful and rude. Lucky we have trackers in our luggage and we could clearly see where it was. Finally sorted and received.
Worst experience. Paid good money for business class and a premium experience. Got an old domestic A330 Singapore to Brisbane. One toilet for the whole of business. Staff sleeping on spare chairs as no proper rest crew area As it was a domestic aircraft. The reviews give the Chinese airlines a bad rap but wow look closer at home the “national” carrier is woeful !! Rubbish
Disappointed to have the extra legroom I paid for by Qantas taken from me with no consultation or consideration. After discussing with Qantas I was given a $15 credit (thanks Qantas will put that towards my next flight). Most disappointing was to have a response from them that wasn’t accurate which I responded to…. No reply just a $15 credit. Fortunately there are lots of other airlines!! Show details
Extremely disappointing experience with Qantas Lost Property. My son left his iPad on a Qantas flight from Sydney to Nadi on 29 July. I contacted lost property and provided the flight details, passenger names, date, description of the iPad, colour of the case and other identifying information. I also explained that the aircraft returned to Sydney… Read more
shortly afterwards and that we live in Melbourne, so simply coming into Sydney Airport to look through lost property isn't a realistic option.
For weeks, I have continued to receive essentially the same generic response telling me to come to the airport in person.
What has been most frustrating is the complete lack of genuine assistance. I have repeatedly asked for someone to actually read the email chain and look into the information. Instead, I continue to receive responses explaining the limitations of their lost property process and advising passengers to check their seats before leaving the aircraft.
Obviously, we understand that we were responsible for accidentally leaving the iPad behind. I am not blaming Qantas for the item being lost. What I am disappointed with is how difficult it has been to get meaningful assistance afterwards.
This is an expensive electronic device, not an unidentifiable everyday item. I would have expected there to be some reasonable process for matching high-value lost property against flight details and descriptions, particularly when a customer lives interstate and cannot simply visit Sydney Airport to inspect the items themselves.
After two months of emails, they are actually refusing to check whether an iPad matching the description was handed in to the Sydney Qantas Lost Property.
For an airline the size of Qantas, the lost property process and level of customer service around this have been appalling.
forgot to say that the vouchers were for $100 each