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Qantas International

Qantas International

1.5 from 81 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
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1 star
64

nat

natSydney, NSW

  • 5 reviews
  • 2 likes

Customer service is no existent

published

Impossible to contact. I have tried on numerous days and get out on hold for over 3hrs. Tried their sms service thats worse keep asking same questions with no result. New record today over3 hrs.

Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
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Ian

IanQld, 4567

  • 2 reviews
  • 2 likes

Call back does not work

published

This is the most terrible service I have ever experienced. Followed call back option that QF was to call back with 2 hours, after 3 hours I assumed that no call back was going to happen, so I call back to be told waiting time was 1 hour 35 minutes more. Still waiting after 2 hours. What a shocking customer service surely the QF could provide more staff in their call centers. Imagine if you need to contact them. When you finally get through the call staff are very good, just not enough of them to answer the phone ina reasonable time

Value for Money
DestinationBrisbane QLD, Australia
ClassEconomy
BookingThrough Airline
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Wannabe Golfer

Wannabe GolferBrisbane

  • 2 reviews
  • 1 like

Worst service

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBangkok, Thailand
ClassEconomy
BookingThird Party
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Derek

Derek

  • 3 reviews
  • 2 likes
  • Verified customer

I cant believe what just happened to my bookings

published
Value for Money
Transparency
DestinationHong Kong
ClassEconomy
BookingThird Party
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I would give it a zero if I could

published

I checked in my luggage 2 hours before flight and cleared custom immediately. There was no announcement on the flight. I got to gates and was told to hurry through the boarding gates. Just as I was doing this, as the plane was still stationed, I was told to go onto the next flight. I was then not given any help, stranded st the airport. Screamed at by a Singapore Airport Qantas manager named Cynthia and told to buy a new ticket. Qantas FF for 15 years. Business partner with Qantas too. Bye. I’m switching airlines and taking you to Fair Trading.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSingapore
ClassEconomy
BookingThrough Airline
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  • Verified customer

Unfriendly to families, not a priority

published

Qantas sells bassinet seats to people who want extra legroom leaving families without possibility of getting their babies to sleep on long haul flights. We were not given a bassinet on all of the 4 legs of our journey to and from Australia (over 24 hours each way!!). We were very upset to hear this and have had no apologies from company since escalating a complaint. Disappointing that a national airline who markets itself as progressive is so short sighted.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline
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NOT HAPPY

NOT HAPPYSydney

  • 9 reviews
  • 9 likes

So far. Terrible service

published

Travelling business class
No offer of drink
No amenities kit. Staff miserable
Have not even taken off yet
Let’s see how the next 8 hours are
Not impressed at all
Qantas lounge at Melbourne is terrible

ClassBusiness Class
BookingThrough Airline

Paul 05

Paul 05Brisbane

  • 3 reviews
  • 3 likes

Plane wouldn't start

published
Bronwyn S

Bronwyn S

  • 2 reviews
  • 1 like

When did Qantas become a low budget Airline?

published

My family and I travelled from Singapore to Brisbane where we were separated on the flight which did not impress me at all.
I sat next to a young man on his first trip to Australia and I have to say I was extremely embarrassed at our national airline.
The food and drink service was beyond belief with dinner being a main meal only and with drinks hard to get.Breakfast was a small muffin in a serviette with a small container of approximately 5 or 6 small pieces of fruit.....I couldn't even get a coffee.
I will not be flying Qantas ever again especially after spending a good deal of money for my family 's flights and being treated like below budget class travellers.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThird Party
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John Scott

John ScottTIMBOON

  • 6 reviews
  • 4 likes

High cost fare - low cost service

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBali, Indonesia
ClassEconomy
BookingThird Party
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TrophyGrace

TrophyGraceWAMBOIN

  • 8 reviews
  • 14 likes

Disgraceful care

published

My tween-aged daughters have been through hell the past few years so I paid for two premium economy seats for them to fly from the USA to Australia. They told me to not do it again as the two middle-aged men in front of them pushed their seats as far back as they could and they stared at their heads in their laps for the ENTIRE journey and got no sleep. The stewards never once tried to help. I may as well saved my self the extra $2,000 for something enjoyable in Australia.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSydney NSW, Australia
ClassPremium Economy
BookingThird Party
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Robert M

Robert MAU

  • 6 reviews
  • 6 likes

hopeless customer service consistently

published

They offer a very poor SMS service which is useless (I've used it several times and consistently get misinformed or the sms service simply fail to reply),
The other way to speak to Qantas is by phone. But forget it, Qantas get a 1 star rating is because you can't even get a hold of them. Their 131313 phone number often means a wait time of up to 1 hour. Qantas are like dealing with Centrelink.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
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RGM19

RGM19South East Queensland, QLD

Traumatic Experience for my parents

published

I booked a flight for my parents from Manila to Brisbane and requested for a special assistance as they could hardly walk. They had a connecting flight in Sydney and it's their first time in Sydney Airport. They were left by themselves for an hour going around in circles at Sydney Airport and didn't know where to go. They were not able to board their original flight due to this chaos. I rang the Qantas customer service because my parents want me to book them to another airline on their way back to Manila due to this traumatic experience. But all they could offer is an apology and that assistance is only given if available which is really very poor customer service.


The Last Express

The Last ExpressCentral Highlands and Goldfields, VIC

  • 2 reviews

My SMSF loves Qantas and Jetstar

published

The more they scr&w their customers, the more money they make, and the more dividend my SMSF receives. Same with Telstra, the banks, etc. etc. More power to their bows. [Do I fly with with Jetstar? Not a chance. You get what you pay for. Do I fly with Qantas? Only Oz domestic travel.]

  • Verified customer

Horrendous and Farcical

published
Value for Money
Transparency
DestinationNew York, NY, USA
ClassBusiness Class
BookingThird Party
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merilyn

merilynGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

no star should be an option

published

I will never book Qantas again
Trying to find out the penalty to cancel flights to Hong kong given the unrest - on web there is NO email contact what so ever - only phone
I phoned and was advised 1.5 hrs wait - you gotta be joking
Last year too I had a bad experience too - booked all QF flights to Solomons - they code shared one with Solomon and when Air Solomon changed schedule forcing us to overnight in Brisbane - they were not interested - blamed Air Solomon even though it was a QF flight # My overseas will now only be Air Singapore - never again Qantas- and local anything but Qantas


Nishisharma20

Nishisharma20Victoria

  • 2 reviews
  • 1 like

Horrible Experience

published

Staff was rude and unhelpful
Needed to change some details spend hours and hours on phone
Flight was delayed by 16 hours
They made us sit at the airport and sleep on the floor
No compensation or apologies
After16 hours when I finally boarded my special mean which was selected Months and months before were not there.
Never flying with Qantas again

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSan Francisco, CA, USA
ClassEconomy
BookingThrough Airline
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Jase

JasePerth, WA

Misleading and deceptive conduct

published

I fly all the time ... Qantas is now bottom of my list ... well underneath even Jetstar. They booked me on another airline flying out of Singapore WITHOUT TELLING ME. The end result? I am stuck in the front terminal at Changi... unable to check in go through security and use the lounge that I have paid for. I might as well have flown sone cheap airline and not wasted 12 precious hours.

Unless they come to the party I will be taking legal action when I'm back in Australia.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassEconomy
BookingThrough Airline
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kurtulles

kurtullesPerth

  • 20 reviews
  • 18 likes
  • Verified customer

Shocking Airline - ashamed this is associated with Australia

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassEconomy
BookingThrough Airline
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Bourb

BourbAU

  • 56 reviews
  • 32 likes

Perfect Flight

published

We just did a week in Honolulu, and flew Qantas from Sydney to Hawaii and back to Sydney again.
I still agree with Rainman, if you want to fly safe, then fly Qantas. The Crew were very professional and helpful, and the Boeing 747, although a bit noisy, was overall a pleasant experience flying in Business Class. We normally fly Economy, but managed to pick up some half price Business Class tickets for this flight, so it always pays to keep an eye on the Web for bargains.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationHonolulu, HI, USA
ClassBusiness Class
BookingThrough Airline
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Questions & Answers

John W.

John W.asked

Prior to flying to JNB I noted eticket luggage was 66 kgs which is incorrect. Ten days I get a email stating it should be 30 kgs and if it is over that amount you will be charged - my luggage was 10 kgs over and tge charge was more that a new seat. I made a complaint and virtualy told we made a mistake and yiu pay. They offer 10,000 points a coffee mug. Trip over put in the last seat 74.

Prior to coming home I tried to select my seat - not available . I went to the airport three hours before departure and was told all seats allocated - you cannot mean to say all economy sears had been allocated 3 hours before the departure - and once again given row 74 - most likely this was there punishment for a person complaining to There no customer cars service,

No answers

Greg

Gregasked

I am calling my lawyer on Monday as Qantas stole my money in 3 areas of service ( services paid but not provided) I have contacted Qantas via email requesting refund, no answer from them, simply a joke in a civilised country. Will never again fly with Qantas, very sad to have Aussie carrier downgrading itself to “lying kangaroo” I will be sending email to 60 min and other media outlets to see if they are interested in the story ... question: Where and from whom get response from Qantas? Thanks Greg

No answers

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