Qantas Premier Platinum
139 reviews
They made an 'update' to their card transaction website. Now it is totally unreadable. Had a balance of -6800. Paid 1000 and got a 5500 refund from Qatar (cleared, not pending). Balance still says -6800. Used to work and be readable. Now it is not. Well done website team. Show details
After three weeks of back-and-forth emails, multiple calls to an offshore call centre, and providing extensive financial documentation including four payslips and a full year income statement, I was ultimately told I would need to provide yet another year’s group certificate to verify earnings well above the advertised threshold. This experience… Read more
has been unnecessarily frustrating and time-consuming. As a frequent flyer, I applied for the card specifically to consolidate and maximise points within the Qantas ecosystem. Instead, the process felt disorganised, inconsistent, and disconnected from the expectations set by the brand.
Customer service should be streamlined, transparent, and respectful of applicants’ time — particularly for a premium-positioned product. Based on this experience, I will not be proceeding with the application.
Qantas has built a strong reputation in aviation, but the credit card application experience does not currently reflect that standard.
Be careful. Someone gained access to my account and then called me and scammed me. Qantas has not taken responsibility and I’m still trying to have the money recovered after 6 weeks.
Reviews with attachments
Qantas Premier Platinum: Obvious age discrimination. What else would you call it? I applied for a new card with them as I had enough of the CBA card that I had for over twenty years, told them that I did not want an additional card just to switch over from my existing Diamond Frequent Flyer card and to my surprise they rejected my application… Read more
LOL.
My credit score is over 1170, I have over 1.1 Million Qantas frequent Flyer points, own my home worth over 1.5 Million (except for $3,000 for the redraw facility), have 150K+ in savings, have 100K in credit cards which are 20K in credit and have never been late, no other debts, so you would think I could easily get a new card, based on my excellent credit history.
Sadly not, so obviously the only reason I could think of would be age discrimination as I am now in my 60's.
So do not waste your time dealing with this company, as they either think that a credit score means nothing or they don't want to deal with age pensioners that worked hard and saved all their lives.
Worst app ever!!! – Worst app ever! Don’t use this card if you can’t handle constantly unavailable information. Sometimes, it shows my card as canceled (though it isn’t—just a glitch), giving me a heart attack. Such a failed and glitchy app!
Qantas Credit card offers – Do not ever apply for Qantas credit card. They have multiple hidden fees which they do not disclose to their consumers. Once, you apply for Qantas credit, you will end it up broke. Sometimes, they offers some promotions for bonus points and sign up. Do not accept their offers. They don't accumulated then points in your card. They just want to… Read more
ripped you off and let you sign up some deals. Their customer service absolutely disgusting and devastating. Always try to avoid Qantas credit card. They generally do not have good offers, the point you accumulated. They don't also, your daily expenses points add on. Doesn't matter, how much you spent, your point never got increased as they advised every dollar you spent, it will automatically accumulated. But they are not, they just want to ripped you off and end you with broke. So, ignore their services.
Latest follow-ups
Keep Away, closed my account after a few months, In August I was told the account had been officially closed and that an amount owed $200:00, would be sent via cheque 5-7 working days after closure, afetr weeks I contacted Qantas money and told They… Read more
should have told me 5-7 days after the final statement date, after 10 days after this date I again contacted them and was told the account had not been fully closed, event though I had received a letter, I now have to wait another 5-7 days for the monies to be refunded....We'll see...
Follow-up · I closed the account on 14th August 2025, It took till the 24th September to receive the refund, not by cheques as stated but after calling Qantas Money again I was told the account had not been closed properly and I now had to provide my BSB and Account number for the refund. In total it took 41 days to receive the refund.
Positive reviews
Fantastic bonus points on offer – I chose the Qantas Premier Platinum credit card for the large amount of bonus points on offer in the first 6 months of use and am glad I chose to use the product. I found the portal useful for checking the credit card balance and did not have any issues with any assistance I needed. I am happy with the product. Show details
NO APPLE PAY! – Don’t believe what Product Review tells you; there is no Apple Pay on the Qantas Premier card. When contacted QM said “they’re considering” which contactless payment systems to support. It’s 2020; hurry up! Show details
Fantastic Qantas Points – High annual fee but as a frequent traveller the Qantas points soon add up. Love the complementary lounge passes. Have various bonus point offers. Worth signing up if you travel a lot for work. Show details
Negative reviews
Signing up was easy enough but trying to close the card and getting any documentation to show it's closed is so difficult. Despite closing the card for more than 7 weeks, no formal letter provided and they have not reported to the appropriate credit reporting agencies (illion or Experian) - which affecting other cc applications. Even when I tried… Read more
to use their online chat function it logs you out ever 2 mins despite you being actively being in a chat. Furthermore the person in chat has no idea what a credit reporting agency and provided incorrect advice. Resorted to calling them and they said they're send a password protected pdf instead of the physical letter as requested. The password provided doesn't work despite confirming with the consultant beforehand. I've held multiple credit cards in the past and have never had this kind of poor experience closing an account. Avoid.
My card is about to expire in 1 month. Because they’ve sent a replacement card (which I don’t have yet) my credit card won’t work for online purchases and the physical card only with random Stores. Qantas says they’re looking into it but a week later still no resolution and zero follow up. Worst customer service ever. Plenty of other credit cards out there people!
I've just closed this account. I hadn't received our new cards. Trying to get hold of someone on the customer service line was impossible - waiting over an hour to try to speak to someone. I emailed a complaint and when they responded several days later, they stated they will only send my card and not my husbands card (associate card). I was told… Read more
my husband will have to try calling the customer service line. Although he was standing right next to me, they wouldn't talk to him as their policy is only to deal with one complaint at a time!! Somehow though, they CAN cancel his card without talking to him. Is this ridiculous? I've gone back to the bank after this debacle. Worst customer service and extremely unhelpful.
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Recent reviews
Give it a big miss. A month to process an application without any updates or communication. When I did take the step to contact customer service for an update it just got worse. No answers or clarity, just more confusion. I’m not sure what Qantas was thinking, but having overseas kids managing these services was a terrible idea. I need to be sure… Read more
my credit card provider will respond, understand and resolve any issues I have day to day and more importantly while travelling. What a disappointment.
Worst customer service of any bank or any institution that I’ve had to deal with in a long time. Their records are incorrect and they are sending me an email that I need to print off and Post back to them. What are we living in the 90s? I would not recommend this card to anybody under any circumstances. Show details
Qantas Money is desperately behind the times. The app is buggy, they have constant downtimes, and transferring money to pay off the card always seems to take several days. I would have cancelled a long time ago if not for the points. Show details
I called on 21/8 approx 3 am regarding accessing my Qantas premier credit card app. Under statements it’s asking for a 8 to 16 digit alpha numeric password. I am not able to reset the password or enter the passwords as there is a system error. I called The Phillipines call centre at 3 am dint know his job and he dint put notes on the system so… Read more
he is not accountable?
He then connected me to someone else I don’t know which country? He was also hopeless too
I called on 21/8-2 pm Nabeel -India - he did not know his job and connected me to April in Phillipines who did not know her job.
She connected me back to India . Spoke to [Name Removed] in India? she dint know what to do and she said she will Connect me to someone else? Her supervisor refused to take the call- goes to show the mentality? How do they hold their jobs? She admitted the systems have been changed and lots of customers are having issues? Then I asked for a supervisor who refused to come on the line. Goes to show they are getting paid for a job they don’t want to do and help the customer. I insisted on speaking to the Supervisor -[Name Removed] then connected me to [Name Removed] from Philippines came in the line reluctantly and was not happy to do her job? She did not help?she kept talking over me. She argued and was obnoxious to speak to.
I will be contacting AFCA. THE SOLUTION I EXPECT IS TO WIPE OUT MY ANNUAL FEE FOR A SERVICE YOU HAVE NOT PROVIDED AND THE TIME I HAVE SPENT ON THR PHONES AND FIX THE PROBLEM
YOULL HAVE SO MUCH STAFF AROUND THE WORLD AND THEY DONT KNOW THEIR JOB?
Satesh
Sent from my iPhone
Would give 0 if I could - points and benefits of the card are useless. Advertised to get two complimentary lounge passes however they don’t disclose that the lounge is undergoing major works until mid 2027 and they are not accepting complimentary lounge passes as to not “overcrowd” the lounge. Qantas refused to compensate for this and offered a… Read more
measly 2000 Qantas points which is equivalent to under $30. Can’t use points for majority of flights that you want to book, only more expensive flights were it’s cheaper to fly another airline. Do not get this card it’s a waste of time and money.
App showed $8000 amount owing to avoid interest, paid the amount. A month later was charged $75 interest. Called them up to query and they said I was $40 short. Why would a customer pay $40 less on an $8000 total just to end up paying $75 fee? Horrible customer service. Cancelled the card immediately. Show details
The interest free period of 44 days is a nonsense. I pay my balance in full every 2 weeks and they still charged me interest?
Terrible product! We’ve had the card for 18 months and have a primary and additional cardholder. The additional cardholder cannot view transactions for primary cardholder nor view the monthly statement nor ‘manage’ the card in any way. Not at all helpful if the Additional cardholder (me) manages the monthly payment and reviews the charges. My… Read more
husband has to email me a copy of the statement each month so I can review and pay.
Can only advise of overseas trips by calling them! Not like other banks/cards where you can simply note countries on the banking App… There is no ‘Search transactions’ function on the App either.
Such a clunky, out dated system!
We have just returned from South America - all countries were advised to Qantas Premier Card prior to our departure. However when we got to Peru they decided out of the blue to put a stop on a genuine transaction that they viewed as suspicious. We had to use another card to purchase the goods. Received the email from Qantas asking if transaction was genuine - chose the ‘yes’ option. Great, thought all was good. The primary card was unblocked for a transaction or two but the Additional card was NEVER unblocked for the remainder of the trip, despite multiple messages requesting it be unblocked. Never even received a response to 6 of the 7 messages!! Qantas Premier card continued to block the primary card on and off for the remaining 10 days of our trip through Peru. Absolutely hopeless!
We have also just received our statement and there are a couple charges that are incorrect - one has since been corrected but another is still showing on ‘Transactions’. Now to try their ‘Dispute transaction’ system… sigh.
We will be closing the card after paying this month’s statement.
I had the card for a number of months. Due to personal circumstances closed the account. Im now being told that i will need to wait 2 months to get money back that was owing to me as i had paid the final statement but was in credit due to a reversal of annual fee and other QFF Fee. Not good enough that they expect you to pay your statement within… Read more
certain days but im having to wait 2 months + for funds to be returned. Whats worse its via a cheque meaning ill need to go into a bank . Waste of my time
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Don't get involved – Horrible customer service when you need help and the app is always decommissioned due to technical difficulties. Not sure how a product can have such terrible support and still exist operating in the market. Qantas genuinely don't care about this product, I'm guessing because it provides them with reasonable passive income. Still not an excuse ...
Stay away from them – Trying to deal with them is awful. Level of information they require is unreasonable and their call center is staffed by people who barely speak English. If I could I would give them ZERO stars
Do not choose the Qantas platinum premier credit card – I’ve had the Qantas Platinum Premier Credit Card for years and always pay balance in full before the due date, and I’m incredibly disappointed which has become a theme with every Qantas branded product over the past 5 to 10 years. The annual fee is extortionate for what you actually get in return, making it one of the most overpriced cards on the… Read more
market. On top of that, they are now price gouging loyal customers like myself by sneakily changing the payment due date without any notification. I’ve never missed a payment, but this deceitful tactic has cost me late fees and unnecessary stress.
When I tried to resolve this with their customer service, the experience was even worse. The call center staff are rude, aggressive, and clearly have no interest in retaining customers. To make matters worse, the English spoken is often incomprehensible, making communication a complete nightmare. They don’t seem to care about the issues their customers are facing. I would strongly recommend avoiding this card if you value good customer service and transparency.
Booked an overseas hotel with the card and Qantas declined the transaction because they thought it was fradulent – I used booking.com for a hotel reservation in Rarotonga Cook Islands. Made the reservation 2 months ago and made sure I had the funds ready in the Qantas Premier Platinum account. Today was when the payment was due but Qantas Premier Platinum flagged the transaction as possibly fraudulent and declined the transaction. Now I am at risk of losing my… Read more
booking and ruining my family holiday. Ironic that a travel credit card stops overseas transactions jeopardising our travel.
Crap Service. Don’t purchase – I’ve had this card a couple of years. Customer service is shocking. Overseas call takers who generally transfer three times, each time you go through the “security process”.. This year alone my card details have been hacked three times. Maybe that says something.. The most recent one they picked up on, two transactions at $1300 total. But upon… Read more
advising me of it and cancelling the card, they still charged me the transactions so I had to go through the dispute service a week later. And the final straw as to why I have now cancelled the card. Upon receipt of your monthly statement, you now have 2 weeks to settle it or the interest kicks in. Previously it was about 3.5/4 weeks. I have never paid a cent in interest on this card, maybe that’s why they changed it on me. But i did not like the quick change without notification. The points are handy but there is others out there with WAY better service.
Worst card ever – Worst card ever.. wants me to pay $800 a month on a $7000 card its all interest and the complimentary qantas lounge is a total rip off as you can only go there an hr before flight so a quick snack and drink for $400 ..im a nightshift worker and tried to use their messanging service but noone has ever monitored or answered..NEVER AGAIN.. westpac charge $100 on $8000
credit card doesn't work with apple wallet – Horrible customer service, the credit card does not work with Apple Wallet, like any other credit card, for literally everything you need to call the call centre, which takes 10 minutes until you can pass all the questions, typing and finally talk to someone.
Points are certainly not worth the hassle! – Absolutely useless to deal with. Paid over the monthly amount due and still get interest charges. Takes days for payment transfers to go across. No support provided whatsoever and when they finally do they completely stuff it up and just put you on a never ending phone circle.
Horrendous systemic incompetence – ZERO stars. Unable to upload a compressed pdf file well under the cap. Customer service that's an oxymoron as the wait times suggest no service agents at all. Why do they need a complete bank statement for transfer so they can pry as to what I spend my money on. Really I have excellent credit and meet income requirements and no debt besides small… Read more
credit card balance only wanted the points. They aren't worth the hassle. Avoid them they are so poor.
Mystery International Transaction Fees – very disappointed that a travel card has such a high international transaction fee. I have just been stung by buying something on line that was in $AUD and charged to my card in $AUD yet apparently behind the scenes it was in another currency. I have no way to know if anything now is going to get an extra 3% added. I called and they offered no… Read more
help but you have check with merchant for everything you buy, Ive never had this issue with any other card.
Misleading – Picked this card for a variety of reasons including a 55 day interest free period. Then after I signed up they changed it to 44 days with zero goodwill compensation. Customer service can only recite prepare scripts. Application process was odd they rang me and asked for a heap of extra information, I told them just to cancel the application, and then they sent me a card. Really wish I'd gone with ANZ. Show details
Worst credit cards I’ve ever had! – It shows they are a 3rd party product and not a bank. App is absolutely terrible, constantly fails to login, delays in showing transactions and payments made onto the card can take between 2 and 4 days to load. You are unable to search for transactions like in a normal banking app, and points promotions regularly fail to auto load requiring cheats and follow up to ensure you get the bonus points. I would 100% not recommend! Show details
Worst experience ever – I got this card for the travel insurance. We got stuck overseas for a few days because of Crowdstrike. When we got back I lodged the insurance claim. They asked me for the statement which showed their card being used to pay for the flights. I didn't understand why they couldn't see the transactions themselves but I provided it anyway. A month… Read more
later, they sent me an email asking for the same thing again. It's clear they don't want to honour their service obligations. This is my worst experience with insurance companies to date. Save yourself the headache and stay away.
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