QantasLink

We had our flight changed 3 times & we couldn’t change the flight time QantasLink gave us, As we landed from our international flight, the QantasLink flight was taking off so we missed our flight home so we had to wait 6 hours before we could get home . We had been flying for over 2 days nonstop for this to happen Not Recommend as they change your flights or cancel them with out notice or options for different flight Show details

Excellent experience on Qantas link – Excellent flight and service ! QF1652. Perth to Broome. 29 July 2024 Aircraft A320 Flight left on time and arrived on time. Plane was completely full. However, staff were very professional, attentive and friendly. Pleasant experience. Show details

Best flight attendant ever! – We flew from Sydney to Lord Howe Island. Left on time. Always a smile from Sasha, who looked after us extremely well. The flight was smooth & our bellies full from the lovely Sasha’ hospitality. Very impressed with Qantas Link. Show details

QANTASLINK SIMPLY OUTSTANDING!!! – I've flown QantasLink for many years from Mildura (YMIA) to Melbourne (YMML) & I simply can't fault them I'm legally blind & I also have Fibromyalgia Syndrome & Arthritis so I need help getting to the gate & to get on the aircraft (Dash 8 Q400), The staff I've dealt with have been absolutely amazing & have helped me above & beyond which you don't… Read more

get much of these days. I only ever had one flight delay but I was compensated more than enough to spend $15.00 at the Mildura Airport Cafe so I was able get breakfast which I had skipped that morning because I was In a rush.

I've also found that connecting to other QANTAS flights have been a smooth process as I went to Perth a couple of years ago & I was able to check my bag In at Mildura & It was waiting for me when I had landed In Perth, Once I was off the Mildura to Melbourne flight I was taken to the correct gate without any delay & as I said earlier In the review the staff have helped me In every way so I had a enjoyable flight experience - I highly recommend QantasLink to any regional traveler who may need some kind of assistance.

Disgraceful service – tried to check in online the day before flight and was not possible Went to air port on day of flight 35 minutes before boarding and to told by the rudest most arrogant female at checkin that the flight was closed we were suppose to catch anouther flight from the airport we were flying to and now it has cost us approximately $2000 extra and a day… Read more

late for appointment Merry Xmas to the rude female Iam not calling her a lady because she is not it was through quantis link in Tamworth and I will be catching the train in future Very disappointing service

Horrible communication, poor quality of Service – Horrible communication, poor quality of Service. old and small aircraft and unhelpful staff. My flight was from Canberra to Sydney. Initially, it was delayed by half an hour. Then it delayed for two more hours. The funny thing was when my flight was delayed to subsequent to flights to Sydney went ahead on time. No communication was given from … Read more

Staff who were at the boarding gate. It just kept on being delayed. I was so stressed out and asked the staff at the boarding gate for updates and she acted really impatient and unsympathetic towards the whole Situation. She rudely told me she was busy boarding the flight and just directed me to the service desk. I went to the service desk to ask what’s going on when they told me the flight was cancelled and they were looking to arrange for a bus to go to Sydney. The staff told me it was because of the weather in Sydney resulting in this change however when I questioned why the subsequent two flights to Sydney went to head on time they couldn’t give me an answer. The most horrible thing was when I asked if Qantas will be paying for my accommodation in the event where there were no flights to Sydney on the same day staff said that Qantas won’t be providing any accommodation because the reason for the flight cancelled was the weather which does not make sense since the subsequent flights went ahead to Sydney. After much back-and-forth and stressful encounter with the staff, they finally put me on a flight two hours later to get back to Sydney. I never expected Qantas to just cancel the flight with no valid reason. If it was because of the weather all flies to Sydney cancelled it was so frustrating to see that the subsequent two flies to Sydney went ahead on time when my flight got cancelled. Oh my flight back to Sydney to staff on flight were rude and unhelpful. When I asked for a drink the staff simply looked on the interest and act like I was such a bother to them.

Annoyed! – Had to make a detour to broome airport and they had us sitting on the tarmac for what felt like hours.... Air conditioning in the plane with the motor turned off was warmish, cabin started to get stuffy. Wouldn't let us off plane to stretch our legs. Just ridiculous. Hope qantas loses all their fifo contracts. I am Disgusted.

Okay service – Service is okay, but you have to provide your own entertainment along with very little food provided (don't provide coffee, but you alcohol is endless?). Show details

Certainly not by choice – Another cancelled QL flight - 3 for Sydney airport in 1 day. They have you standing around like cattle for hours not informing travellers what is going on. Then finally inform 'flight cancelled'. There never seems to be a genuine reason. If 3 flights are cancelled in 1 days due to 'engineering' or 'technical' issues there is something seriously… Read more

wrong. Then wait hours for alternative flights on 'jetstar' the pivot airline. Then finally provided accom & need to contact shuttle. 3 phone calls to be told no booking to eventually give the phone to Qantas staff to sort out. Then 'shuttle doesn't work after 11pm". Complete & absolute incompetence & a huge no care factor. They are so far from the peoples choice- but hey they continue to block any possibility of an actual choice.

Dreadful airline – Recent experiences, after flying business class international aa a lifetime gold. Given the only seat on the plane next to someone in the back if the plane. Subsequently lost half of the passengers luggage at an airport with one plane then told oeople who asked at the counter its not their problem. Just arrived in today from 31 hour international… Read more

business to find plane delayed 4 hours. Had multiple flights cancelled on no notice previously. Genuinely one if the worst airlines in the world that remains in business simply because the government protects it and prevents competition.

Less on time flights than JetStar – I travel Newcastle to Melbourne & return every fortnight. Since COVID restrictions lifted Qantas flights on this route replaced the previously dominate JetStar flights Great I thought - on time flights But alas QantasLink’s NOT on time record has surpassed JetStar’s Of my last 8 flights one has been on time & the other 7 from 10 minutes (1 only)… Read more

to 2 hrs to 3.5 hrs late (most were in the hrs late category) So much for Qantas being an on time airline

Flight cancelled and 8 weeks until I get a refund – I’m flying for work tomorrow, Qantas have cancelled the flight and tried to put me on a flight 4 hours later. As I’m flying for work this is useless. I’ve rebooked on Rex, but have been advised by Qantas that the flight cost will be refunded in 6-8 weeks!! As my company requires me to pay upfront for flights and get reimbursed, I am out of pocket for 2 months. Disgusting. Show details

Plane obviously not cleaned effectively – Flew Brisbane to newcastle today qantaslink. Food scraps and crumbs as well as tissues on seats and floor. Qantas really has fallen down in quality of customer service. So disappointing. Staff were lovely however. Show details

The missing link – Since February 2022 I have flown Alice Springs every fortnight. The plane has left on time TWICE in that 12 month period. No complaints about the staff however what’s the point in getting you on board and then delaying the flight. Did I mention the price of a ticket? No it’s obscene Show details

Expensive tickets, outdated extremely noisy planes (unsafe) – It’s time for Qantas link to retire their aging regional fleet, their old and rusty DASH 8 is ridiculously noisy, for two hours I can literally feel my ear drums vibrating from the turbo prop, I’m certain it’s unsafe and caused a level of damage to my ears. I’ve been in factories where workers have to wear ear plugs and it wasn’t this loud. … Read more

Unfortunately Qantas has a sort of monopoly, they charge $800 for a 1 hour regional flight, while I can fly half way across the world for the same fare. There needs to be a serious government inquiry on regional flights, demand is very high yet Qantas refuses to upgrade their planes and continue to charge ridiculous fares.

First trip with Qantaslink! – First trip on Qantaslink and most likely the last on Qantas at all. My partner and I got separated with our seating numbers after online checkin on a DC8-300 carrying no more than 15 passengers to Mildura. They day before I spent 2 and a half hours and couldn’t reach a call centre operator for assistance. But hey, send me multiple emails trying to… Read more

upsell, cross sell prior to my flight sure that helps provide me a satisfactory customer experience. At the airport - Absolutely not one Qantas staff member anywhere to provide any assistance with checkin terminals that did not work at Melbourne Domestic checkin. 10-15 mins of persistence and change of machines, according to the system I was not booked on the flight I had just checked in the day before online?! Printed boarding pass and luggage tags than once adding them to luggage then made way to the luggage bag drop area. After manouvering my suitcase several times on the conveyor to get the bar code reader to recognise my bag upwards of another 10 minutes and heavy lifting my bag was on its way thanks to a mighty effort in my part. I hope they actually do have a booking for me I thought? Then to the lounge with my lounge pass. Sorry, you can’t come in here you need to add your lounge pass to you ticket 24 hours prior to your arrival. Did not know this was required sorry I said, rude Qantas staff member “you need to read it!” “You haven’t read it!” Then I asked “who can fix our seats” he said “oh we can’t do that here!” Travelled back with Rex and they were far better there were even people at the airport to check you in, polite staff on the plane and the pilot even greeted us on embarking. Qantas you really need to stop thinking you’re better than you are. Absolutely appalling the service can’t even be rated as it’s non existent! The plane we travelled on was 50years old and it shows.

Luggage off-loaded and left in Brisbane – I took a domestic flight from Brisbane to Alice Springs June 23, and when we arrived passengers were told at the Alice Springs baggage collection point that 48 (?) pieces of passengers' luggage had been off-loaded and left in Brisbane. No explanation and no apology other than it was the "Pilot's decision". There was no recompense either other than… Read more

passengers being given a night packet of PJs, toothpaste, etc. Now since Alice Springs is a holiday and work destination, this meant that those passengers wouldn't receive their luggage (change of clothes and accessories) for at least another 24 hours; by which time many had already left Alice for other destinations due to prior commitments, bookings, etc. The aircraft felt very heavy on take-off and landing. This behaviour on the part of QantasLink seems very underhanded and sneaky when this was basically a paying passenger flight and people depended on having their luggage when they arrived; the cost of the flight from Brisbane to Alice Springs is not cheap. We still don't know why so many bags were off-loaded. I suspect it was for freight but what could be so important to inconvenience passengers like that? Why would the airline do this? And can they do this without any plausible explanation or compensation? I don't think "Pilot's decision" cuts it. Yes, I'm sure there is "fine print" somewhere that allows the airline to do this, but is it ethical to off-load luggage for freight? And, by the way, how come luggage is allowed to travel on another aircraft, when there is no accompanying passenger?

Added to this, the in-flight meal consisted of Pork Buns which were absolutely disgusting; the seats in our area of the plane wreaked of vomit and there was no in-flight entertainment, not even for personal devices.

$735 ticket one way and refused a glass of water – Needed to book a last minute flight from Sydney to Coffs Harbour. When the crew were collecting rubbish I went to ask the lady (Bridgette) if I could have a water but before I could even finish the sentence she cut me off and said “we don’t have time we need to clear rubbish”. She then went to the back of the plane and was having a social… Read more

conversation with her colleague for 10-15 mins before the seat belt sign came on for landing. Then when exiting the plane she had her head in her bag txting on her phone and didn’t farewell us. I just would expect in future more respect especially after paying $735 one way.

Qantaslink Mackay to Brisbane – I flew from Mackay to Brisbane on Qantaslink during September 2019. The cabin was so stuffy that myself and the passenger beside me both noticed how hot it was. The airconditioner was not on while we were loading and didn't start working correctly until I complained after approximately 20 minutes in the air. The cabin crew had to ask the pilots… Read more

to turn up the airconditioner as I was feeling feint. I have spoken to a few people since and they say that Qantas cuts cost by not putting the airconditioner on while on the ground. It also appears they do not care about customer comfort in the air either. I flew Virgin from Brisbane to Mackay and the cabin had fresh air pumping into it on the ground, the whole flight and on landing. I will be going Virgin from now on.

Terrible check in on Qantaslink flight – I am leading a group of 15 Americans on holiday for two weeks, flying around Australia and celebrating 4 birthdays, including a 60th and 70th birthday. We are going top drawer on this trip, except, it seems, with respect to the Qantaslink flight we had today. The flight itself was not bad. The newish B717 was all economy, but it had large… Read more

overhead storage and was fine for the 2 hour flight. What was NOT good was the enforcement of a 7kg limit on our carryon bags. As you might expect, for two weeks, we do have quite a bit of luggage. I travel on major international trips 5-6 times a year, and have been to 100 countries and on dozens of airlines. I have never had my cabin baggage weighed, until today. They weighed our bags and enforced a 7kg limit per passenger, which is almost nothing. I carry over $10,000 in photographic equipment alone, and the new carryon bag easily fits the size limits. My personal item also fits the size limits, but the photo equipment and paperwork for our 15 passenger group certainly adds to the weight. Our tour director, a travel agent and personal friend, was forced to check her personal computer, something on which she relies for her livelihood. We all repacked to the best of our ability in the airport, but it took several efforts to get so 7 kg. Then, Qantaslink charged us for the expected additional bags that we had to check because of this stupid limit. It cost me $160 for two additional bags for the two hour flight from Ayers Rock to Cairns. One would never have known that Qantas was in such dire financial straights! A number of our party flew the Qantas A380 service from Dallas to Sydney, and of course their bags were not weighed. To say that we are disappointed in this behavior from this airline is a great understatement. As trip planner, I am embarrassed that I booked our itinerary expecting standard airline practices to apply, and as a result caused other members of our group significant baggage charges. The real kicker is when I told the checkin agent that I was going to write a number of negative social media reviews, she told me to shut up or she would consider it a threat and call the authorities! You have got to be kidding me! I would expect that in Cuba or North Korea, never in Australia. So here I am, putting this information out there, and advising anyone thinking of flying Qantaslink to think carefully about their choice.

Qantas B217-200 terrible noisy aircraft – I recently had the most terrible flight ever with Qantas. I had no idea that Qantas used such old fashioned Aircraft an old rear 2 engines plane. The legroom was very cramped but the most appalling thing was the noise of this aircraft. I have worked in noisy factories but the noise level was excruciating. I feel sorry for the air hostess that… Read more

had to work in this plane, as i am sure such noise levels are harmful and wouldn't be allowed in a modern workplace. As such i have vowed never to fly Qantas again, i must say that the air hostess was very good and apologized about the noise.

Shocking crew, shocking service, shocking attudes for such expensive travel – We flew Cairns to Mackay at least once a week and had no choice but to fly Qantas Link. We had the rudest staff member who lied to the Captain that we swore at him when we asked a question who then asked us to leave without even a query. The ground staff were shocked! This young man was regularly on this flight. I saw him spill coffee twice on two… Read more

flights and also berate an elderly lady who needed the bathroom immediately after the seat belt sign went on! NEVER ever fly with them again! Received an apology from airline but not good enough! Staff are generally rude and need training. Maybe because it is an airline many "workers" use they think they can drop the standards. Well we have paid $895 ONE WAY Crns-Mackay on one flight as we had to get down urgently! We love Qantas but this regional airline has a lot to learn and is one of the most expensive!

Excellently service and always on time – Qantas link flies from my local airport (DPO) to take me to Melbourne for any connecting flight. It's only a 1 hour flight and a snack and drink is always served. The planes have increased over the years from 45 seats to 75 seats. A bigger turbo prop as it's called. The staff are always very helpful and the airline is always number 1. The benefits… Read more

when flying with Qantas for a connecting international flight are superb. Baggage is checked in to your final destination and you can get the best choice of seats for the long haul flight too.

Some needs some training on customer service – 2/1/17 direct flight from Karratha to Perth was diverted to Newman to pick up two staff pilots. There was a two hour stopover in Perth for connecting QANTAS flights to East on the booked direct flight. The diversion to Newman took longer than this (hours sitting around on the plane), connecting QANTAS flights missed thanks to QANTASLINK placing… Read more

customer service, delivery LAST, so ended up on a round Australia tour of flights arriving at destination hours later.

Recommend for back packers with no commitments deadlines to meet, and great for mystery flight tours to your destination!

Excellent Service, Suited Perfectly to the Route – All EAA flights are now operated as QantasLink, therefore you get all the perks of a big airline! You can seamlessly connect to wherever in the world that Qantas flies to the regional destinations served by QantasLink. Overall, a very enjoyable experience! Plane was Bombardier Q400, and brand new (QF are upgrading whole regional fleet). Seat 3A,… Read more

the crew were very friendly and will do anything to help. A one and a half hour flight, food and drinks were served (complimentary on QF), then drinks were served again. There was an elderly lady sitting next to me, who had a near asthma attack, but the crew had it under control, to her aid in seconds, without needing to be asked, and handled the situation very professionally. The flight was from Melbourne to Devonport and ou plane arrived in Melbourne early, and took off 7 minutes ahead of schedule landing 11 minutes early. Overall A++, nothing i could criticise at all, the only competition on that particular route is Rex, and they could take a lesson. Reliable, Crew Friendly, Plane New, Seat Comfortable, You Get Your Money's Worth!

So expensive for a terrible tin can. Why would you book this flight - oh it’s because it’s the only option!!!! Terrible! Show details