ReACT Roofing and Guttering

Ghosted and ignored me for weeks after asking for further quotes for my roof replacement. I engaged React for gutter replacements after terrible rain caused damage to my house. Initially the experience was great. The Salesman was knowledgeable, explained the solution, offered advice on the next steps and the quote was good. I almost accepted this… Read more

quote on the spot, even without the generous discount.

With a quote this good I hoped that if I bundled a roof replacement with the quote, I could put all my rain issues to rest for the next 15-20 years. So I asked for quotes on roof restoration, partial replacement and full replacement. They agreed to quote but never came back to me with the quote or any explanation.

I chased them up for over 4 weeks before finally giving up. I would've accepted a change of heart but that was never communicated and even my attempts to be amicable about the situation was also met with silence.

This wasted weeks of my time trying to organise what should've been professionally straightforward.

ReACT Roofing and Guttering came in and replaced the guttering, downpipes, and added colourbond fascia. Paul and Simone were efficient when organising quotes and paperwork and making sure the job was completed to our satisfaction. Mick, Dave and their team rolled in and did a great job. Good communication along the way to advise me of any issues… Read more

was greatly appreciated. Special mention to Dave who was very responsive to any calls or txts and made sure the job was complete by working over a long weekend. Very easy, professional team to deal with. Highly recommended.

We had our leaking 53 year old guttering replaced by React Roofing. Soon after I contacted them Paul contacted us to make a date to assess and quote for the job. When we accepted the quote and paid the deposit , Mick arrived to make precise quantity measurements. We had chosen Manor Red Colorbond guttering and fascia. The materials were… Read more

delivered from the makers and I phoned the office to let React know. We soon got a call to arrange the start date and the team arrived early on a Friday. They came back on the Saturday morning but before they could finish final installation it started raining and they had to stop work as the roofing silicone used to seal the corner joints would not adhere properly. After the weekend and two days of rain, the rain ended and the sun was back for the afternoon - and so was the team to finish the job - and it looks great. It is a credit to their dedication that they were here on the first two mornings very early - in temperatures below -8 degrees C - the coldest Canberra temperatures since 1957, and handling the metal crusted in frost! The team, from office to installers, was efficient , conscientious, knowledgeable and well integrated to get the job finished. We strongly recommend them.

The ReACT roofing team were highly professional, explained the roof restoration process thoroughly and kept me informed of timeframes all throughout. Once we’d agreed to the works, we had a slight wait due to scheduling and weather delays, but during a period of heavy rain, our old roof had a leak. Stuart came out and provided an interim fix prior… Read more

to our roof restoration roof works commencing. I was provided updates throughout the entire process and found Stuart and the team responsive, professional and the results were outstanding! Our old tiled roof has gone from leaky and exceptionally tired to looking brand new. Would highly recommend.

Very professional and quality work! – We are very happy with the professionalism of the staff and quality of the work completed at our house by ReACT roofing and guttering. Our guttering had numerous leaks that would keep us up at night when it rained with dripping noise. Since our gutters have been replaced by ReACT we now sleep peacefully with no more dripping or roof leaks! As our… Read more

house has 2 high storeys it was a difficult job, but with Max's knowledge and expertise they were able to get the job done very professionally and all materials were cleaned up and taken away afterwards. ReACT also repointed our roof and installed new fascia covers, which has made our 1969 roof look like new! We would highly recommend ReACT roofing and guttering.

Had a very negative experience and was completely overcharged for a ten minute job. Would really caution people from engaging with this company. Can honestly say I’ve never felt so ripped off by a trade .

As per other comments this company big on talk, poor on delivery. Unwilling to do work quoted, expensive and poor finishers.

Fantastic Service – Have nothing but wonderful things to say about ReACT Roofing and the quality of service they provided. Highly, highly recommend them!!

Steer Clear – When you engage these guys you can expect to be: - Impressed at their salesmanship. - Disappointed at how long it takes them to get to your job. - Horrified at the poor quality of work. - Ripped off after you paid top dollar to have a result that you could have achieved yourself even if had never seen a power tool before. Steer clear.

Ghosts you once he recieved your money - dodgy! – Worst, unprofessional, unethical company I have ever dealt with and they kept our money for no work done!! Recieved a quote based on what was agreed with Paul so paid the deposit of $7500 - when measuring up it came to light that Paul had been cryptic in the quote on what we had discussed and now claimed half the job wasn’t included. We cancelled… Read more

on the spot but he kept our deposit for 6 months and said they kept 10% of the full amount which was $1500!! All they did was draw up the quote for us then to cancel the order. They thought that was being fair!! After countless calls with no responses it took me to threaten legal action!! They ended up keeping our deposit!!!! I can’t recommend this enough - DO NOT USE!!!!!!

Very professional, prompt and responsive – Paul, Simone and Max do an excellent job. Simone is wonderful to deal with and has all the history of your job at her fingertips. I had my roof replaced from tiles to Colourbond back in 2020 just when Covid started. I lost my certification email(sent in 2020) and requested a copy today (2024) and within minutes had a copy emailed to me. I just… Read more

got a partial replacement done on my garage Paul checked it and advised that he considered more screws were needed - job completed the same day. I consider this to be a very good family business and would much rather deal with a family business than some large pyramid type business. They all make you feel you and your job are important to them and put the effort in to make sure you are happy with job.

Disappointing service: Lack of professionalism and duty of care! – I was warned about these roofers, I wish I had listened. They have no duty of care and I DO NOT recommend. I had my roof restored, he came to my house and took photos of my roof, rotted fascia board and damaged eave. He noted that additional repairs needed to be done before work could commence. He assured us that his 'sister company' ReACT Metal… Read more

Roofing could fix this issue. Their communication was poor and did not show up to complete works when they said they would, instead they showed a week later. The Facia board was repaired very well by a contractor however, when asked about the eave repairs, they said this was not discussed or quoted for and said they can provide another quote after already paying a lot for one(?) facia board to be repaired. They said they didn't see the eave sheet however photos were taken, and then said we needed to mention the eave sheet but also said eave sheets aren't part of a roof restoration. They did not communicate that the eave was not included and instead just kept referring to what the quote said and basically called us liars regarding the eave sheet. Their lack of duty of care has caused me great stress. They have exploited the fact that I am not a trades man and taken advantage of me and did not care about the whole issue. As 'professionals' in their fields I think there is some responsibility and accountability to be made for making sure a whole restoration job is completed and a customer effectively has a safe restored roof. If I could identify that an eave sheet needed to be repaired so could they, instead being called a liar was their response. I cannot describe the immense disappointment this has caused me.

Do not use this company! – Getting house gutters replaced in Canberra has a very long wait time due to "supply and demand". We engaged react guttering to do a full replacement of our old house gutters because they said they could start in a couple of weeks. Their presales guy was great, answered all my questions and spoke about their great after-sales support for 15… Read more

years. That is where the good experience stopped. After we paid our deposit it was many weeks of chasing them to get a start date. The standard of their work is very poor. The attitude of the workers doing the job was combative. The gutters are visibly not straight and forget about after-sales service. Once they got their money they stopped responding. The job was so bad that we have engaged another (known good) guttering crowd to completely redo the work. We will have to wait 18 months with brand new gutters that leak, pool large volumes of water in the gutter troughs and downpipes that fall off the gutters.

Solved a problem others couldn't locate! – We hired ReACT Roofing and Guttering to fix a roof leak at our property. Initial inspections weren't conclusive but Paul assured us they wouldn't rest until the problem was resolved. Initial roof works took some time to occur and didn't resolve the leak unfortunately. Other roofing plumbers I have hired previously to try to fix the issue would… Read more

disappear at this point but credit to Paul and his team they worked hard to find the problem and then conducted additional works on the roof to resolve the issue at no additional cost. After months and months we no longer have a leaking roof! Highly recommended.

CHOOSE ANOTHER COMPANY – Professional workmanship was not provided by this company as stated on their website. Property was left damaged, stained and contaminated. Extra expenses and areas of concern being left and owners having to find and pay other companies to fix many issues left by ReAct. If you want a good job done, DO NOT CALL ReAct Roofing. Dissatisfied customer 2023. Show details

React Roofing: Warranty follow up – Hi there. Full marks to React Roofing for their curteous, prompt, and comprehensive warranty followup on the repointing of our tiled roof in Canberra. The work was originally done in 2014 and had a 15 year warranty on materials and work. I since found out that most roofing companies offer a 10 year warranty only. React honoured the 15 year… Read more

warranty and repointed all the ridge capping, and fixed a large gap over the bathroom where a ventilation pipe had been removed. This was not part of the original contract so we were pleased to get it done.

The ReAct team was amazing from start to finish – All my questions were answered via emails, phone calls and in person in a timely manner. Communication was great. Max and his team did an amazing job. They went above and beyond. I highly recommend ReAct Roofing and Guttering.

A less than one star company – An unprofessional company who wastes your time and does not get back to you as promised. Stay clear and look elsewhere to save your time. I contacted React three weeks ago to arrange a quote. They were prompt and sent my details to a roofer who contacted me the same day. He stopped by my place and spent about 40 minutes talking about my roof and… Read more

the issues. The next step was a quote. He advised he would send the quote through in the coming days. Days went by and nothing. I contacted the roofer to follow up after a week in which he apologised and said he will send it through over the weekend. The weekend passed and nothing. I contacted and once again no quote, two weeks passed, I called three times and messaged and no response. Three weeks have gone by and I finally got in touch and I explained the urgency of this quote. He seemed to not care and said he’d try and send it through on Friday.. no definite answer just a “I will try”. I even asked him to contact me on Friday if he couldn’t. Friday has passed and I’ve heard absolutely nothing. This is absolutely so unprofessional. I’ve never dealt with a company which displays such unprofessionalism. Had I known this would be the case, I would have sought other roofers during those three weeks that this roofer wasted for me.

Untrustworthy and complete waste of money – We trusted this company to do a job on our roof, they then damaged our down pipe leaving it completing ruined. We were promised that this would be replaced and that they were waiting on the parts to arrive…. 12 months later and still no response! You got your money and can’t even fix a simple job that you caused damage to! Absolutely disgusting that we spent thousands yet were lied to and left in the dark with no answer. What a joke.

Waste of time - No quote – Arranged for a quote, they didnt turn up. Arranged a subsequent time (tenanted property) and they inspected the roof. 20 days and a couple of calls and texts later I still havent received a quote. 41 days from initial call to now and my roof still leaks. Wont use again...if your too busy dont bother quoting!

UNHAPPY CUSTOMER – 1. We were warned against this company and should have listened. Now our sons have to lift the roof and add extra roof blanket as the original has been cut too short and we have water dripping and cause for mould. 2 Our plumber son checked the roof and highlighted many areas that were not done right so we asked that they come back & fix. 3.There was no recompense for moving out 2 days early because we were given the wrong starting date Show details

Good work, poor communication – We have a half done roofing job with these folks. We are happy with the quality of work that has been done so far. The guys that did the first half were very nice and took time to talk us through what they were doing. Sadly, getting them to answer a phone call, text or email is a serious struggle. We have an insurance job waiting on this… Read more

roofing project to be completed and we we haven’t seen any workers for a month. We have run out of avenues to speak to someone which is pretty frustrating.

they leave A lot to be desired! – I contracted them to restore our roof after many, many years of no maintenance. I read reviews online and there seemed to be more good than bad but the bad were pretty bad. They were supposed to start work on my roof in June 2021 but didn’t star until July 2021 nd didn’t finish it until October 2021. There was a freak storm a couple of weeks ago… Read more

which ended up with water coming in and a partial collapse of the ceiling in my lounge room. Sent an email to React thinking they would do the right thing given it wasn’t even 3 months since completion. It took 4 days for someone to come out to inspect the roof. I was told that the hail had absolutely pummeled the flashing at the base of a ventilation pipe which then allowed water to access. 3 days later someone was back to make the repair and less than 5 days later it needs doing again. It looks like the repair was a strip of gaffa tape! Email and messages have gone unanswered. I would not recommend this company to anyone and would not use them again. They are expensive when compared to other companies and they lack communication skills making their customer service incredibly poor!

Very bad business – Do not use this company. [Name Removed] never responds to queries. They do shoddy work and roof leaks after they had worked on it. I am going to take them to the small claims court to settle my problem with them

Dodgy business – Dodgy family business, be warned!! These guys did a roof restoration job for me in Apr 2020 with a 15 years warranty. However the recent storm made the roof leaking again, from the exact same spot before the restoration! Called Stuart Kyle numerous times and send him the invoice/receipt as requested, he always made empty promises that Paul the… Read more

operation guy would contact me very shortly. But until now after a whole week, I still haven't heard anything back, emailed them again this morning demanding the a time to get the issue fixed, they simply ignored the request. It seems like the industry is lack of competition and these guys are busy making quick money from new clients and not honoring their service guarantee. I will definitely take them to Fair Trading ACT but just want anyone reading this review to think twice before engaging their service, they are very dodgy!

Bad service and job – We paid deposit then didn’t hear from them for months. Work finally completed but still have roof issues. Paid invoice and then heard nothing from them. Said they would come and fix and never showed. Terrible service. Expensive. Rip off. Don’t use!

High quality service for roofs – react ACT Roofing During the last 35 years we have used several roofing services to maintain our house. We engaged react ACT Roofing two-three two years ago to repair and maintain the roof, gutters and all related services. Since then we had several interactions with the owner/Manager Paul Chesterfield, as new issues arose due to the vagaries… Read more

of seasons, storms, and heavy rains. In every case, Paul honoured his guarantee obligations, willingly and solved the problem, for example when we increased the solar panel installation which was done by others. Paul has been unfailingly prompt and reliable in providing ongoing services, and always with a sense of humour. The company has an ethical culture in providing follow- up-services to customers, for which we are happy to pay accordingly. I rank them high among the providers of diverse services we have used. Therefore, we look forward to calling on the services of react ACT, as needed, and had taken the liberty of recommending them to friends.

An impressive team - thank you – During the recent very wet Winter my roof leaked during a storm. I contacted ReACT (as about 15 years ago they had dealt efficiently with a roof problem in another house.) Paul responded promptly, and together with his team, solved and repaired my complicated roofing/guttering issue. They were reliable, knowledgeable, friendly and had high standards of workmanship. I would certainly engage them again, if needed. I strongly recommend them.

Great guys ! – Paul replaced a roof for me 13 years ago. I recently called upon Paul to inspect the roof on a house I’ve just bought. Without hesitation he assisted. Highly recommended.

Amazing !!! – Paul and his team were phenomenal with their service, skill and customer service. Paul answered all my questions and expedited my roof repair as the damage was far worse than I first anticipated. In my opinion, this is the best place to go for all your Canberra roofing needs. I highly recommend ReACT roofing and Guttering

Great job! – Many thanks to Paul, Will, Jason & Damo at ReACT Roofing. The team were prompt, professional, and kept us informed throughout the process. We are very pleased with our roof restoration and will happily recommend them to others.