Many calls and still no outcome.
I have made several phone calls to ReACT Roofing and they returned a couple of calls and then I was told that they we going to talk to the boss about the next step. I rang on Friday 30th November and was told the guys are busy doing new jobs..... It sounds like they don't really care about warranty work. I was happy with the work and have recommended ReACTto my neighbour and friends, hope they have better service if they have issues.
SUBSTANDARD COMPANY - AVOID
This business was engaged to undertake water leak repairs at our property in 2017. The problem was not rectified, despite a full and unnecessary respray of the roof. Denied further contact when action was requested to fix the issue. Only reached out 12 months later following a social media post regarding the company in question, with a personal offer from the owner to rectify the issue - which would include major works to remove brickwork that he, nor ReACT, are qualified to undertake. A secondary company has since been engaged to resolve the m...atter; but this company is only the latest iteration of a business that continually fails to deliver, offers inadquete resolutions to its work and no refunds. Stay away at all costs and do your research first.
Failure to complete work paid for
This review relates to work done by React Roofing not quite four years ago. I was not aware of this site until recently. Had I been so aware I would have placed review earlier and furthermore I would not have chosen React Roofing based on reviews below. My experience is that I accepted quote for work on roof and for all eaves to be replaced on rental property. Before work commenced I was required to pay 50% of cost of work, which I did. A few weeks later I got a call to say work was completed as per the quote. Because I was travelling inters...tate with work and given React Roofing's TV advertising I assumed their work would be of high quality, as they had a reputation to uphold I paid the balance of the quoted amount without checking the quality of work or having someone else check it for me. Five months later, when the tenant moved out, I went to my property to re-curtain the place and discovered that eaves under the back porch had not been replaced. I texted React roofing and asked they replace the eaves as quoted. I received no reply so I phoned React roofing and spoke with owner . He said the eaves for the porch were not covered by the quote but he was happy for React to replace as it needed doing but at extra cost. I disputed what he said about the eaves not being covered by the quote. React Roofing did not return to replace the eaves. Notwithstanding other recommendations, based on my experience I do not recommend React Roofing.
- Verified customer
Many thanks to Paul, Ian and Steve for great work on a challenging job. We wanted a gabled roof on a triangular patio - in keeping with the overall look of our house. This was not an easy ask, but Paul helped develop the design and then Ian and Steve problem-solved as we went along. It's almost impossible to find carpenters/tradesmen these days with level of skill, perfectionism and attention-to-detail that Ian and Steve displayed throughout our job. It was a pleasure to watch them work, and we are now enjoying the fruits of their labour!
- Verified customer
Our dusty old roof looks brand new
We started off a little rocky but Paul and the team from React more than made up for it. We are renovating and React Roofing worked in around our schedule to install new gutters, fascia, downpipes and restore our roof in a timely manner. Our old roof looks brand new. It looks amazing. So happy with it.
Roof, patio and porch
A big thank you to Paul, Ian, Steve and all the others at ReAct roofing. They have given me a beautiful patio, porch and a roof that doesn't leak. My porch is now full of flowers and gives me pleasure every day I walk in and out of my front door. They even came back to patch up the roof because I moved the solar panel so that the newly exposed bit matched the rest of the roof. Not to mention the modifications done to my stable to increase shelter for my horses. Well done, and thanks again.
We had our roof re-painted and checked by ReACT about 18 months ago. The quote and work was professional, certainly not cheap. It took a while to get started due to the overly hot weather at the time, but they kept us informed about start date. Now, 18 months later we had a issue with frozen, then burst pipes in the ceiling that required a plumber - Paul at ReACT was out that very afternoon to help access the roof area for the plumber - at NO CHARGE. Will come and put everything back together for us when job is done. Cant ask for more than that! Thank you ReACT
Started well, finished poorly
My personal view of ReACT is to be wary! My dealings started off well, prompt service, professional appearance etc. Was talked into doing more work than I had considered necessary but wanted NO leaks or issues with final product. Cost was well above average but I don't mind paying for quality work. That was were I made the mistake. The salesman does a great job, I think he is the owner. Issues began during install of new tin roof, as I suggested I wasn't going to pay for shoddy work, it was quickly rectified. Final product looked great -...new roof, new gutters but unknown at that time, were new leaks. Product was paid for. AND I paid A LOT. Issues became apparent after the 1st rain, a roofer came out with his silicone gun and put a lot of goo around the place, temporarily resolving the problem, but problems still continue with leaks and my concerns now fall on deaf ears. With my money gone, my requests to come look fall on deaf eras. Really disappointing, should have used a smaller owner operator roofer. Be wary, don't think they will do a better job than anyone else - very friendly and happy to assist when signing up.
New tin hat
Contacted ReAct one day and they were out the next day to quote. Lovely person who quoted on the spot and then emailed the written quote that night. Was cheaper than two other companies. After accepting the job of a repaint of a corrogated house roof I was contacted by another lovely gentleman two weeks later to arrange a time to do the job. After one day delay due to bad weather the job was started two and a half weeks after initial contact. Very happy with the company's customer service and exceptionally happy with the completed product.They cleaned up each of the two days it took them to complete the job. Thanks guys it was a pleasure working with you.
Great work :)
We recently had work completed by reACT and I can't say I had any major issues at all. I did shop around with another 2 companies and reACT were prompt with coming out to my home, having a thorough look at the roof,fascia and gutters. As well as providing a reasonable quote and a complete breakdown of costs. The work for the roof was turned around quickly despite being told it was about a 2-3month wait ( did not wait anywhere near this timeframe). The reACT team were awesome, easy to talk to and straight up. They may give short notice to coming out on site to complete work but in the big scheme of things that is not really an issue. Would deinately recommend them.
Nothing but problems
ReACT recently restored our roof. In the process they said we needed new gutters, even though the old gutters had never had any problems. We have nothing but problems with the new roof and gutters. Our house is quite small and the work cost just under $20,000. The painting is very patchy, the gutters are blocked with old ridgecapping and debris, and ReACT don't seem to care. We have to clear the gutters of all the debris ourselves because the water gushing out of them was overflowing onto our electrical switchboard. Don't ever use ReACT.
Never even provided a written quote
Requested a quote for a basic maintenance / repair and repaint of our metal roofing in Canberra. Was contacted quickly by a polite and well sounding individual who visited my site. The quoted around $8000 and never provided a written quote despite request. Nor did they actually get up and look at the roof. No wonder as the quote as approximately $5000 more expensive than three other companies I contacted. Clearly a complete bunch of charlatans. Do not use.
- Verified customer
It took a while to get the job started, but the quality of the job was very good
Thanks to the guys at ReACT. The job itself was very well done, nothing to complain about. However, it would be great if the job was done promptly though.. It took far too long to get the ball rolling (a bit less than 2 months if I remember correctly). The longer it takes to get the job done, the more risk of further water damage. Luckily there was no further water damage even though it rained several times before the roof repair was done. I was also worried because I had to pay 50% in advance.
Can't really say if the service was reasonably ...priced or not. I didn't really shop around, thinking that my body corp insurance would cover it, but after all was said and done I had to pay it myself. While the quality of the work itself was good, I have to sadly deduct 2 stars because it took a very long time (and a couple of emails) to get started. My advice to ReACT is: happy customers are the best form of advertising!
- ‹ Prev
- Next ›
Questions & Answers
Hello Paul... have you any experience with Decra roofing material? Do you know if it can be painted or otherwise rejuvenated? Many thanks. Rob
Hello ReACT Roofing Staff Members,
How are you doing today? I hope that you're all doing well. :-)
I'm in need of a roof repair and I also need my gutters cleaned please.
Can you please advise me on what to do?
I made a call to have someone come down, but nobody got back to me about it.
Thank you very much and have a great day ahead too! :-)
Simone W.ReACT Roofing and Guttering
No worries Jason, we are happy to help! Pop your details in here and we will be in touch ASAP:
Or if you prefer, just phone 62807663 (6280 ROOF), but we might all be on ladders, it's been raining a lot lately!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.