Red Bull Movers

Avoid company at all costs – Absolutely avoid company at all costs. Multiple issues - over charged, my husband paid as they wouldn’t leave until invoice was paid and when I saw how many hours charged they charged an extra hour. They left our back door wide open when raining and rain inside house. I sent an email to get the refund issued and advised of door being left open. No contact made, my husband called and emailed 3 times and no response, a few days later someone answered and said issue would be resolved end of day - absolutely no contact for another 5 days. I tried to call 3 different phone numbers to get in contact to see what was happening unable to speak to anyone. I sent an enquiry to get in contact for a future job just so I could get to speak to someone and within 2 minutes someone called ready to get a new job and money but not able to answer or communicate to rectify an issue. They said payment was refunded and an email with confirmation sent, again the next day nothing so I contacted them and unable to get through to them. They said refund was issued 2 days ago but can’t give further details and no email sent through when promised twice. I understand issues occur but they have gone about rectifying the issue and their customer service is a disgrace, never experienced such appalling customer service before. Still can’t get them to follow through with what they say and do or confirm if a refund has been processed and no email. We moved 10 days ago and I’ve called over 15 times the last 2 days. Never have I had to fight so hard to get some communication from a company before.

Fantastic service, very happy – Helped me move, my solarium, very heavy very good service