Red Room Shuts Down and takes the money
THis franchise has closed down and left with my deposit and outstanding balance (along with others I assume). I reach a dead end when I try to get answers, Surely this should not be allowed in a modern country with many regulations? If anyone can assist I would be grateful. Beware of novelty franchises like this!
Pretty average customer support
I hired a DVD and it had a large scratch on it and failed to play beyond 24 minutes. I rang the 1300 customer support line but it was unattended (Sunday) and they never rang back to respond to my voice mail. I also responded to the newsletter address requesting support but that was unanswered. Finally I tried the email for customer support, and got a pretty quick (and reasonable) response...
This was my first experience with Redroom and so far it has been pretty ordinary... I found Oovie easier to use and they answered their support number at 7pm on a week night when some turkey had put the wrong disc in the wrong case...
Convenience of kiosk at nearby shopping centre
Poor quality disc, limited customer support
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