Regency i31

A really bad choice for us – We talked extensively with the retailer prior to purchase about the size of the room and what we needed it to do. This was to be a key feature of our new home; surrounded by sandstone. This heater does a very poor job; does not heat; burns a very large amount of wood and produces a lot of smoke. It will now cost a lot of money renovating the house and fitting and other heater.  Show details

Regency Products are Junk – Absolute junk. Had two units for 5 years now, and every year has been the same when fall comes and we put new batteries in etc. Fire will not light, pilot light refuses to come on. Remote useless, batteries do not sit into space properly, so does not work. When I do eventually get the flame to operate (only manually not with remote or smart temp.)… Read more

the bloody fan refuses to go off and I have to disconnect at fuse box!!!! DO NOT PURCHASE ANY OF REGENCY PRODUCTS>

Looks great, but no heat – Spent slot of money for a double sided wood fireplace (Regency Mansfield). Put loads of wood inside, but didn't didn't radiate much heat. If you could stand the smoke it produced a lot of heat with the door open. When I complained, many a time, they told me that I had the wood or not enough. Don't recommend this fire place or the device. Save yourself some money and buy a wood fire place from Buntings.  Show details

Sick of replacing fans every year, cannot turn up blows black smoke. regency 131 gas log – Once the unit was in, worked ok for a year, then bang fan blew up, replaced fan same thing lasted about a year, Got a new fan (2018) cost $275 put in lasted 10 minutes lucky under warranty just brought it. If you turn it up too much it smokes, black soot everywhere. LOOKS good but for the hassles I think to date 4fans have been fitted. I had an… Read more

old cranker heater that was there for years, hardly ever played up, hotter, better fan, just looked old.

July 5th 2018 Update: part 2 of problem with regency 131 gas log fan problems.

Heater was removed for strip down to find problems of fans blowing up, on closer inspection found wires were exposed/burnt, no heat shielding. Just causing dead short, after talking to heater repairers found out that this happens constantly, and to fix all wires must be replaced ,as well as new fan. Hoping this fixes problems. New unit the same cost just under 4000,so I want my moneys worth out of this one.Totally cheesed off.

Looks great -- but doesn't work -- keeps blowing out & hard to get repair – Purchased this mid winter 2015. It was fine & fine winter 2016. Come winter 2017 -- it kept blowing out. Regency offered no help or support, saying unit is out of warranty. What!! A $4000 unit -- doesn't last 2 years!! After many, many, phone calls to find repair companies, (most would not cover the western suburbs of Melbourne - why do they sell… Read more

it here then!!) I did find a few, who said nothing was wrong, cleaned the unit & made it work for a couple of weeks. Only for me to start the cycle again of trying to find repair men. Regency in between, were no help at all. Standard response...unit is out of warranty - nothing we can do. $1300+ in repair bills later. We left the unit unused until this winter (2018) and now unit will not start at all. Regency again -- no help. Steer clear of their products. They may look good, but prone to breaking down, The manufacturer will not offer any support at all. Costly mistake by us!

The heater constantly blows out .. pilot light won’t stay on!! No one seems to know how to solve it! – Had 2 of the old Pyrox gas heaters in this home for over 50 years without an issue.. wanted a nice gas log look so bought Regency I31.. The pilot light has been blowing out since it was installed in Oct 16.. have had installer back multiple times who said he has done all he can and it’s still going out so called Regency spoke to man who liked to… Read more

talk ‘at you’ but basically said it’s our problem .. they say they have checked the heater and it’s fine... Installer says he’s done all he can do and we STILL have a heater that keeps blowing itself out.

So sorry we ever bought this product.

May 12th 2018 Update: Still no heat on random days

I have complained on here before about buying this regency I31 heater and I’m complaining again

On Saturday when we had 100km winds the heater worked!! (Much to my surprise) now the wind speed is about one third of that and it won’t stay on!!!..... AGAIN!

Im so sorry we ever changed from our old reliable Pyrox gas heater.. this regency 131 CRAP was a huge mistake!

As for the REGENCY company who say it’s not their problem!!!

I only have one word for YOU and your product...

Looks good but disappointed in heat – Was told it would heat more than the space we have and have yet to have a warm room. We have a ceiling fan to bring the heat down and it just makes us colder. When I complained the store said it was a warranty issue. They sent a guy to look at it and he told us that our house was old and drafty and wrote that in his report. Still have not heard… Read more

back from them. (2 weeks). Space is 42 sq meters, was told it would heat 61 sq meters. It doesn't even heat the 30 sq meters directly in front of the heater. My recommendation would be only buy it you want pretty but have other heat source.

REGENCY 131 DUD – First time I turned this heater on the house temp was 15 degrees. After 3 hours it was 18 degrees and that was with the fan on full, the flame at max and the remote control sitting on a coffee table 6 feet away. Hmmm, I thought. Tried again another nite, house temp 18, after 3 hours, 21 degrees. I would of thought that after an hour I would be… Read more

in a t shirt and shorts but not to be, I was still in trackies and a jumper.

I have used portable gas heaters and been in homes where there were gas heaters and they all worked really well, this one is a dud....really disappointed and annoyed that I spent over $2000 for this piece of junk. I'm with peppers3, maybe replacing it with a wood burning heater would be a better idea.

Faulty Parts – When we got the Regency heater fan was faulty that was replaced, then 2 months out of warranty and fan switch goes. Heater is also not easy for the tradesman to work on very hard to get into, instructions very hard to follow to get to parts. I would not recommend this heater at all spend a bit extra in a upgrade and you will probably save in the… Read more

long run. We had a rinnia for 20 years and it never missed a beat wish I'd listened to the old quote "If it ain't broke don't fix it"

Regency Gas Stoves customer service – Stay away from Regency products. They look beautiful and work well when they work. I have a Regency gas stove that is about 3 years old. When I purchased I purchased a blower. The blower died after the 1st year, had it replaced. The company that I purchased it from has since gone out of business. After trying to contact other dealers for 3… Read more

weeks, which is the only way you can get repair service, I contacted Regency directly. They were of no help. I have an open floor plan which makes the blower necessary and the stove almost useless without it. And 2 months later no resolution to my problem and no help from Regency except to keep trying to get a dealer to come out.

Poor heating, expensive gas bill!!! – Does not heat any where near as well as our Regency F38 in the other part of the house. It is so bad that we are going to replace the i31 with wood. The house we bought already had this heater installed and after receiving our first gas bill (#$%$) we are keen to be rid of this heater fast!! Looks realistic Terrible efficiency and heat output

Good – works well in my lounge room and really looks the part, i haven't had any issues, always works the first time. i'm really happy with it and i'm glad I got it. looks really realistic and heats up my lounge room very well. i like how you can choose from a few options to change the look of the heater not every heating company has it Show reply