Reliance Roof Restoration
62 reviews
We are a villa complex and so there were more people to satisfy and to coordinate the project with. The communication with Reliance during the works done made all this easier. Our job included pressure cleaning tiles, replacing broken ones and preparing the roof before repainting. We were very impressed with the service and the professionalism… Read more
that the tradesmen brought. They were all polite, kept us informed and worked efficiently with care. The final cleanup was done to full satisfaction and the residents are delighted with the completed project.
The process was very smooth from quotation to completion. The tradesman, Robin, and his offsider did a thorough, fabulous job and our 28 year old concrete tiled roof now looks like new.
Follow-up · The restoration took about 3 1/2 days to do on our two duplexes. This included cleaning, repointing all of the ridges, sealing the tiles then applying two coats of colour. The guys cleaned up afterwards pretty well.
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Reliance roof restorations is a great company to deal with very professional and have a great time frame for doing the work. I would highly reccomend to anyone looking for roof restorations.
Reviews with attachments
- +1
Couldn't be more impressed or happier with these guys! – I couldn't be more pleased with my roof restoration. From the 3 quotes I secured, this Reliance Roof & Restoration franchise was right in the middle with costs, etc. However, it was from the initial consultation that I made my decision ( none of this "I've taken a look at your roof on Google Earth rubbish...") Phil was the only one who actually… Read more
made an effort to get up on the roof to inspect. Dipul, who did the entire job on his own, was terrific! So meticulous and careful. He informed me of every step, what was planned for the day and completed ( providing pics of the work), and what would be the next step. He was courteous, paid attention to detail and was tireless in his efforts. He was in constant contact with Justin and other colleagues to ensure the best processes/practices were in place. I was suitably impressed. My original tiled roof (circa 1950) is back to its original tri-coloured beauty...money well spent! From some of the reviews I have read...I guess I lucked out...couldn't be happier! Thank you, Phil, Justin, and especially Dipul- Chris from Woolooware
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Multiple Short falls in workmanship – This Roof was restored by Reliance 2 years ago on my Parents home in Western Sydney, It has developed multiple cracks, dislodging motar due to old cracked motar being left in and not replaced, in addition to incomplete cleaning where 20 year old fungas is still visable and paint coverage not complete leaving porus tiles still exposed to rain, and… Read more
overspray on the guttters. All of which is totally avoidable if due care and skill was taken, Absolutly disapointing to see my elderly parents taken advantage of like this. It is Australian Consumer Law for Customers to choose a refund or repair, but this Company will not give a refund as requested and there is no way they will be doing any work here again. Currently going to Court with this Compay just for them to comply with the Australian Consumer Law from obligation and ethics alone. They have asked me not to contact them again when trying to resolve outside of Court and will not speak on the phone. Uterly incoriagable.
Great job on a complex roof – Two workers cleaned and painted my roof over two days. They worked long days in hot conditions and took great care to inform my neighbours of potential roof dust going into their yard. At the end of the day, they hosed all excess mess from my house and each of my neighbours. The charcoal paint work looks amazing and I am very happy with the final… Read more
result. Again they cleaned up all areas after painting and even took away my broken tiles (not to mention painting the spare tiles as well).
Excellent job - restorted myy roof to being as good as new – I recently had the pleasure of engaging with a Reliance Roof Restoration to clean and paint my roof, and I must say the experience was nothing short of excellent. From the very start, their communication and professionalism stood out. The team at Reliance Roof Restoration exhibited a high level of expertise in the roofing industry. They were… Read more
efficient, detail-oriented, and demonstrated great attention to safety throughout the project. The quality of their work surpassed my expectations, leaving my roof looking fresh and rejuvenated.
Furthermore, their customer service was outstanding. They took the time to explain the entire process, ensuring I was well-informed and comfortable with the proceedings. The team was punctual, adhering to the agreed-upon schedule and completing the job in a timely manner.
Overall, I can confidently rate Reliance Roof Restoration a perrfect 10/10 for their exceptional service. If you're in need of roofing work, I highly recommend reaching out to them. I'm extremely satisfied with the outcome and grateful for their dedication to quality and customer satisfaction.
In-depth reviews
Amazing job, great communication, lovely people – We had a very tricky job that also included working in with other teams to remove our solar panel. Reliance Roof Restorations were happy to work in with the other trades people to ensure the job was completed seamlessly. The communication was second to none, Justin was in touch to keep us updated all the time, the tradesmen who attended our… Read more
property we very respectful and kept us updated along the way, we had alot of challenges with weather, Reliance kept us ensured with the process. We are exceptionally happy with the outcome of the job, our rood was in such poor condition we thought we needed to replace our entire roof, after an inspection by Justin, he ensured us he could stop our leaks and and restore our roof to look like new, and you know what he was so right. Our roof is just like a new roof and no leaks. The best thing is it look like new. So good. If you have been thinking about it. You need to do yourself a favour and get a quote, it just may be more affordable than you think, it was for us, so pleased we contacted Reliance Roof Restorations.
Roof Restoration Very Happy – I posted on Reliance’s Roof Restorations website for a quote and had a response the same day. Other roof restoration businesses would not respond to my phone calls or would try and attempt to do a quote online, which I didn’t want at all. The office lady, “Jess,” was very efficient and courteous with all her communications to me. Jess organised… Read more
all the tradesmen for the job and texted me with their arrival times. I met Riley, the owner of the franchise, who did the quote at the agreed time. He answered all our questions and was helpful with the work we wanted done. He even got onto the roof to have a look, which other businesses didn’t even bother to do. My job consisted of new guttering, gutter guards and roof restoration, so it was a reasonable sized job. The professionalism of Riley and his team was great, the workers communicated well with me via texts when they would arrive to start work. All the workers were polite and went about their jobs efficiently and cleaned up after they had finished. I would highly recommend Reliance Roofing. With the cost of our job Reliance Roofing was the cheapest, but we certainly received value for money.
If I could give 0 stars I would – We got a roof restoration by RRR a few years ago on our 20 years+ old roof that had no prior issues - we just wanted it to look nicer so thought getting it painted would be nice. Six months after the 'restoration' we had a water leak above a door frame and water damage marks on several walls. Despite showing the water leaking through the door… Read more
frame to RRR, the owner would not do anything until we got up in the roof while it was raining and took video evidence of the rain leaking through the roof. It took 9 months of arguing back and forth before he finally sent a contractor to do a patch job above the leak, still did not admit fault - acted like he was doing us a favour. Their warranty is not worth the paper its printed on. Another roof contractor advised us the whole job is patchy and thin - there were cracked tiles also. After recently having two more roof leaks, we decided to pay a more reputable local roof contractor to do the repairs rather than go through the headache of dealing with RRR again (which I guess is their business model judging by the other reviews).
Positive reviews
Excellent repair and restoration. We engaged Reliance Roof Restoration in Bundaberg for the repair and then restoration of our roof. Our roof had multiple issues with leaks, and was 30 years old. We thought we'd require a complete replacement. We were so impressed with the service of both local owner Justin as well as the repair technicians who… Read more
visited our house. Our roof leaks were repaired, valleys fixed, gutters checked and then painting done for a fraction of the cost of a new roof; and we were thrilled with how easy the whole process was made for us. We have solar panels on our roof, and were concerned this might pose a challenge, but we had absolutely no issues with this; and the painting and restoration job around the panels was seamless. We couldn't be happier.
The preparation and attention to detail in painting our colourbond roof was first class resulting in a very professional and thorough job. Ryan did an excellent job transforming our tired old roof into a roof worthy of showing in a colourbond advertisement. Well done to the Reliance Roofing Team
We recently engaged Reliance Roofing to clean our roof and re-point. We were lucky enough to have Harry as the subcontractor. His work is impeccable, his professionalism and reliability second-to-none, he is a very proud and hard-working tradesman who simply could not do enough for us, nothing was a bother (even items not included in the quote… Read more
we received from. Reliance). He's a credit to his trade. Extremely pleasant and really on-the-ball as to what homeowners require - our roof literally looks as though we have had a brand new roof installed. He cleaned our skylights until they gleamed and was very keen to ensure that our neighbours did not suffer detriment after his cleaning. Absolutely nothing was a bother and he asked us more than once to let him know if there is anything with which we are not pleased. I cannot speak highly of this young man and would recommend him without hesitation. I cannot in all honesty rate him less than 10/10.
A satisfied customer - Russell Lea
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Negative reviews
These guys show up, and are reluctant to replace cracked tiles( even though it’s in contract) and when I ask them why they are repointing over bedding that is old and has failed, they tell me it’s not necessary. I look at reviews, and people’s roofs are leaking and failing due to exactly that, and they won’t honour their warranty?! I talk to the… Read more
franchisee, and as soon as I say I want a second opinion, he drops the job and bails. So much for “full roof restoration”
All Marketing, poor workmanship – Whatever the sales and head office think of their business and themselves, in the end it is the work you care about. They subcontract everything so the people you meet are just sales people taking a cut. If you get a poor subcontractor, that’s your problem. The workmanship on the job was poor, poor pre work, poor planning, poor pointing, poor… Read more
painting and poor clean up. They didn’t actually do what was quoted on. After initial assurances of “making it right “ , it all fizzles out. Too many new jobs to bank a profit from.
Don’t use them, you will regret it.
Oh and read the 5 star reviews and note how many come from reviewers who have only reviewed one thing, this service. In fact many come from a small coast town in Queensland. All those positive reviews in on tiny town. Think it over.
Nightmare to deal with – I wish i had read all the negative reviews on here before i let them touch my roof. Absolute nightmare to deal with. Please do not use these people. You will regret it!!
Recent reviews
We had our roof cleaned, broken tiles replaced and then painted recently. Harry also removed old whirlybird on roof and replaced it with a new one. . Could not be happier. Our subcontractor Harry was extremely professional, reliable and helpful. We would highly recommend this service.
Roof restoration – Excellent experience from start to finish !! Very professional & approachable throughout the entire process . Our input was encouraged to ensure we ended up with the result we were requiring. Very happy to refer for all roof restoration works . We are extremely happy with our results .
Awesome – Great communication right from the start! Reliance Roof Restoration were always in touch even through the rainy days, after that and the job was getting done they were so professional and our outcome for our repairs and paint job for our roof was awesome, Thanks guys we will not hesitate to recommend
Amazing service and a fantastic result! – Amazing job and experience with Reliance from start to finish! From our initial consultation from Phil, fantastic communication from start to end with Justin and brilliant workmanship by the reliance team. We could not be happier with the end result! Our 14yr old Ironstone roof now looks completely refreshed and as good as new! Thank you Justin & Team!
Roof Happiness – Got three quotes to do a Roof Restoration to a Townhouse and a Villa in our complex in Sylvania. The three quotes very similar in price,but decided to go with Reliance because they were the first to quote and Peter seemed to be very knowledgeable and easy to communicate with. The job got done in two days,the two roofs look magnificent and trust… Read more
that we should not have any issues in the future. Going on our experience with Peter representing R/R/R we do not hesitate to recommend him.Peter is reliable,conscientious and takes his job seriously. Thank You Peter and assistant for a job well done.
Check workmanship – While applying the roof resin, I was not aware that a good size dollop formed on the gutter. This formed as a hard cement like blockage on the gutter. As I trusted the company, I didn't check the roofs and gutters. One year after with all the heavy rain, sediments accumulate to the area with the hardened resin. Water overflows whenever there is a… Read more
strong downpour, creating increased risk of water damage to the walls near the gutter.
I've called them up multiple times to help remedy the situation. After a little more than a month, I was informed that they cannot fix the hardened resin. I have to pay a handyman or a plumber for their mistake.
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Very Impressed – Our 50 year old roof tiles needed a thorough clean, seal and two coats of paint. After the clean our neighbours house needed a wash down which was done as part of the process. The painting process was done very well and the clean-up was 1st rate. I would highly recommend Reliance Roof Restoration for your roof restoration needs.
Thorough and great looking job – Going through a fairly extensive renovation I knew I wanted my roof restored. The team were flexible with timing given I had several trades on site at any one time and when finally booked in, did some great work. A couple of broken tiles and water entry points were identified and these were fixed. Overall the roof looks like brand new concrete tiles and is fabulous.
Destroyed my home – I went with reliance roofing because they told me they could fix my tiles. It didn't rain for a couple of months after they did the work. A few weeks ago there was light rain and my study leaked. I called them, they came and told me it was two tiles fixed it and left. Today we had heavy rain. My whole study room is like a shower. The water is… Read more
leaking so badly everywhere. it's damaged the tables, computers, hard drives everything. I can't even stop it. There is nothing I can do except watch my room completely and utterly destroyed. I can't understand how fixing a few tiny occassional leaks turned into total destruction of my roof. And I am worried other parts are leaking but I can't see it yet. NEVER use this company.
Speed, Quality & Attention To Detail – We needed a roof restoration in quick time ahead of listing our house for sale in the Sutherland Shire in Sydney. Within 24 hours of submitting an email request for a quote, a knowledgeable sales representative was inspecting our roof and recommending next steps in a polite and consultative way. The work was completed within the quoted timeframe… Read more
and I was impressed with the efficiency and quality of the work. The team breathed new life into a roof that hadn't been maintained for 20 years. Highly recommended.
Blame the customer – Came out for a quote. Didnt receive anhthing. Received a random message saying "we couldnt supply a quote because cusomers dont know their email adresses"
Don't not use reliance roof restoration – Worst company to deal with. [Name Removed] one of the franchise owners did work on my roof, he got pain all over my car used chemicals on my pergola to clean the paint off which has caused holes throughout the clear sheets, my roof had a leak and has caused water and mould damage to my ceiling which he refuses to fix. Head office will not call me back. Do not use them.
Great product and service – The roof restore was such an easy process. From the first call to the final call from Justin. The team that did the work were the friendliest guys. They did an amazing job from the start to the finished product. And the product is great. The roof looks amazing and I am sure it will look great for years to come. Once again the team from start to finish treated us brilliantly and I highly recommend the whole process.
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QLD Hervey Bay - Responsive and professional workmanship, roof repair and paint – It may cost more than other roof restoration businesses, but it is well worth it. $0.00 up front and nothing to pay untill 100% satisfied. Our property was left clean and tidy after the work was completed. Our roof looks outstanding and due to the quality of the product will continue to do so way after the 10 year warranty expired, thanks Rhett, Justin, Antonella and team. HIGHLY RECOMMEND Reliance in the Wide Bay area. Show details
A job well done – Very happy with the finished project. After a hail storm my insurance company assessed my roof as having 3 broken tiles and that, because new replacements are unavailable those tiles could only be repaired and no warranty would be given. My house/roof is 30 years old and I had a pile of tiles on my premises. Reliance were able to acquire more… Read more
tiles a total of about 17 in all. The damaged tiles were replaced, whole roof cleaned resealed and painted within a week. I could not be happier with the effort that went into doing a great job.
Insane experience – Sent two unprofessional workers to repoint one area of the house. One guy left debris and concrete in our gutter. When we got contractors out to figure out why there is water in our eaves on that side of the house, they pulled half a bag of concrete and debris out which was blocking water flow into our storm water down pipes. Caused damage to our… Read more
eaves and newly painted woodwork. His contractor also jumped our fence and came into our property without permission. No phone call letting us know when he was coming. Insane experience
paint is running and original color is coming through – had roof restored 4 yrs ago ,now paint has streaking through it and tips of tiles have no paint just original color(red) tried contacting reliance and they didn't want to know said employee who dealt with us dosn't work for them any more,they said contact Qbcc they will take care,contacted Qbcc they say write email to reliance with copy of … Read more
receipt, so we did that and have been ghosted by reliance ,Qbcc said to us that there Qbcc number that they were using is no longer valid
Done as promised – They were great with keeping me informed with the changes to dates due to weather. Even when they were working the contractors found other issues that they didn't pick up immediately and fixed them up without any hassle. The workers were respectful not only to me, but also my neighbours when they had to spray they did a curtsy call to my… Read more
neighbours to inform them. Overall, I am happy with the end product. Haven't had any leaks and the roof looks brand new.
These guys have done an excellent job on restoring and painting our roof. I highly recommend them.
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