Rental Rewards

No stars where possible. Can A consumer watchdog look into this company? This is A disgusting way to make renters pay with such high fees and the rewards are nothing your not already getting with electricity and super accounts! Need A financial watchdog to shut these guys down.

A terrible company that not only robs tenants by charging unnecessary fees in order to simply pay rent, it also makes paying rent more difficult and confusing. Report them to the ACCC.

I understand that most of the confusion comes from the agent not providing enough information, but the existence of Rental Rewards really makes things more difficult. The communication between them and the agent has brought a lot of unnecessary stress into my renting experience. I’m honestly considering leaving my current property just because of… Read more

how much I dislike using Rental Rewards. In future inspections, I will definitely ask, “Do you use Rental Rewards or a similar third-party system, or do you allow direct debit?” before applying.

Working with agents already brings enough inconvenience for tenants, and adding a third-party payment platform like Rental Rewards just makes everything worse.

Working in the tech industry, I believe technology is supposed to make life easier, not create extra hassle. Systems like this really feel like the opposite of what good technology should be.

Stellar Support from Deboo and Rental Rewards Team! – We recently onboarded a large volume of new rental tenants, and Deboo from Rental Rewards was an absolute saving grace. His exceptional support and dedication made the process incredibly smooth and efficient. Rental Rewards, beyond being a user-friendly platform for rent payments and one-off transactions, offers valuable tools like rent… Read more

reporting, which is fantastic for building credit score. But honestly, Deboo's personalised assistance elevated the entire experience.

Here's how Deboo went above and beyond:

Seamless onboarding: He meticulously guided tenants through every step, ensuring all tenants were set up accurately and efficiently. Proactive communication: Deboo kept us informed every step of the way, anticipating potential issues and addressing them promptly. Extra mile mentality: Whether it was clarifying complex details or answering endless questions, Deboo was always readily available and incredibly helpful. Deboo's dedication and expertise made a significant difference in the success of this project. We truly appreciate his positive attitude, problem-solving skills, and genuine care for customer satisfaction.

Rental Rewards itself is a fantastic platform: convenient, rewarding, and packed with valuable features and ability to earn rewards from paying rent. Deboo's exceptional support takes it to a whole new level. I wholeheartedly recommend Rental Rewards team to anyone seeking a smooth and rewarding rental payment experience, especially if you have a large volume of tenants. With Deboo on your team, you're in good hands!

Neelam Brown - Customer Service Manager

Saving money by paying Rent via Rental Rewards – Rental Rewards is a game-changer! Using it for the last 10 months has not only made my payments seamless but also brought unexpected savings through the Ambassador program. The instant discounts on fuel and groceries are a fantastic perk. What sets Rental Rewards apart is their outstanding customer service. Twice I missed auto-payment, and both… Read more

times they quickly refunded the $15 fee, upon my request, without any hassle. They genuinely care about customer satisfaction.

Highly recommend Rental Rewards for a user-friendly payment platform that goes beyond transactions to save you money. Best in the business!

Great Service – Rental rewards is a great system for our renters. It is also great for our team to manage rental payments. John our business development manager is nothing short of exceptional he is only ever an email or phone call away and problem is solved with in 24 hours. Great Service

This company is very aggressive when it comes to high cost associated with merchant fees. I urge all who are unhappy to raise your concerns to ACCC to look into this issue.

This is a company with zero ethics. The ripoff people as high as 4.5% if you want to pay your rent by a credit card. I complained them to ACCC for excessive surcharge.

0 stars. Why do tenants have to pay administration and processing fee, when we are forced to use this system . It would be so much easier with the Bank Transfer, quick, easy, seamless and no additional fee. This system is flawed. Even if you arrange for the payment to go directly to the agent, the amount is deducted from your account right away,… Read more

yet the agent doesn’t receive the funds for another three days. I got rental arrears from the agent immediately, even after I paid the rent at the nominated date, due to the system delaying the payment.

Indefinite storage of personal data – Continue to store personal and bank details long after lease expired with no business rational, continue to have ability to debit account long after lease ended, high fees for little/no service sit on funds for several days before handing over to real estate agency. Show details

Excessive Fees and no rewards – The name “Rental Rewards” is entirely misleading, unless they are referring to the rewards the service is reaping from the excessive fees they charge already stressed tenants. At around $11 per transaction, in rent alone we pay an extra $572 per year in fees, and this doesn’t include charges for utilities and other bills that agents are forcing… Read more

tenants to use the portal to pay. The only rewards offered to tenants is to accrue Quanta’s points, which is useless if you don’t use those products. Unfortunately, use of the portals such as this one is almost mandatory, with alternative (fee free) options being difficult or not a just not feasible. I’d love to say I would not recommend, but alas, the choice isn’t in your hands.

Total scam – I was told to use this third party app for my rent payment from my rental agency. When I make my first payment, I was only shown that there is a 1 dollar surcharge fee for my payment so I went ahead with it but when I paid, the page froze, show an error message, but still continue to charge my card with $77 surcharge on top of my rent fee. When I ask for a refund they just refuse and keep trying to deflect the problem. Total scam.

They have it problems that are taking peoples money – Useless they take 4 fees in a row for there own it issues then have trouble getting refund app their 9.95 fee is for the account with them also. Nothing to do with the card but get told otherwise from the place go figure. The fees they took even from their it issues were more then set out in their terms and conditions. If anyone had failed payment fees lately I would be complaining cause it's not your end it's there's.

Say no to rental rewards – This company seeks to set up, cancellationa and ongoing fees for the acting as a third party to payment portal for rent. It is a parasite company. The tenant has right to fee free payment options and an option that is reasonably available. The options are either expensive or attend the agent's office in persopn to pay via EFTpos which do not meet… Read more

the requirements in act. Setting up your own scheduled payment with your bank is 5 miunute job. Further to this, the landlord and the agent are both able to deduct any fees as tax deductions and expenses. There is no actual reason for the tenant to have pay additional fees.

These people are actually committing fraud and taking funds without permission. Check your bank accounts – Hey watchout be very careful with rental rewards. Ive just discovered that we have been charged $9.60 membership fee every 3 months for the last 3 years and we don't even rent any more and haven't for at least 9 years. I spoke to them on the phone and the reasoning behind this is " we bought a box / data from a previous real estate agent that you… Read more

may have leased from in the past and we have activated your account (3 years ago). How they managed to do that without our permission has me gob smacked, this has to be illegal and against some law. There must be so many people that this is happening that have not realised. Absolutely appalling behaviour.

Never Ever Recommend – This payment system is deplorable and would never recommend them as an owner, realtor for tenants, they are so unreliable, hard to communicate with, do not follow through, double dip bank accounts, charge fees for the forced transactions and an immense fee if using card. This is not deducted from rental amounts which real estates if giving 3rd… Read more

party as only choice should reimburse as these fees are not permissible. They do not return 15 dishoner fees they charge you after double dipping banks accounts or the dishonour fee you incur from your banks because this company is not above board with their compliance. They do not return phone calls, they have no timely consistency with there transaction processes sometime payment transfers are deducted immediately yet still sometimes it takes a week or more to hit the real estates accounts causing so many defaults on rental payments regardless of payment made on due date and or transactions created on due payment date. Tenants should have an absolute right to direct deposit to the real estate accounts This payment systems such as rental Rewards should be illegal !! Caused nothing but constant problems , they should be shut down. Their incompetent professionalism is causing hundreds of thousands of people unnecessary fees, having a third party involved for payment is highly destructive for all involved. Zero Stars and an investigation from Consumer highly desirable as they are not only ripping people off some are ending up evicted, tarnished payment history and real estates asking for more than 2 weeks rent to cover their tardy processing (which is also illegal) with direct payment from tenant bank account, bpay, paypal, centrepay, to real estate is instantious. This company takes takes the cake and eats it , no transactions these days are as sorely slow as to take a week to process these days, a cheque maybe and only. This highly questionable appalling and slow stressful process these undesirable leaches are earning off our money hard earned money while we are ripped off by the exuberant corruptive cost of living and are happily digging us massive holes to climb out off. With houses insured as air bob's on long term lease agreements via real Estates already pushing the rent in a higher bracket... these sort of companies deserve jail time.ZERO. STARS. Knowing companies are creating these slimey side hustles and seeing witnessing and experiencing the down falls of their greed on innocent people. Should be illegal!!!!

Scam on a commercial scale – I noticed a subscription charge of $9.70 coming out of my bank account. I looked into it and discovered I had been paying this charge for over a year. I looked up the company charging me wich lead me to rental rewards. I had never heard them before and was shocked. I called, asked to be removed and with a full refund that back dated. They did it… Read more

and processed the refund. The lady told me on the phone that they essentially bought customers from another one-pay 3rd party app that my old real estate from 2 years ago forced me to use to pay rent with. What a shame. What a scam

Stop exploiting your tenants – Absolutely disgraceful that any self respecting REA would use this program. They’re charging renters to streamline their own services and make their lives easier. It is not easy to pay rent with this stupid service. I was much happier paying rent with an automatic bank transfer. I get charged $7 per transfer. $7 just for the privilege of… Read more

transferring my own rent? I’m paying an extra $364 a year so my rental company doesn’t have to do as much work.

A scam. That's all – Scam service that adds nothing that a bank transfer doesn't do better and for free. It's a scam. I hope I'm clear here. These people are scammers.

They setup an account and have been taking my money without paying any rent for 2 years – I never signed up, they never paid any rent on my behalf and they were taking $9.6 every quarter for 2 years. After calling them they informed they acquired another company that didn't delete their database. So, they set up the account as a direct bank debit and have been taking my money for the past 2 years even if I didn't have any agreement… Read more

with them or services were provided. They also informed me that because the list of people in the same situation was big (WHAAAAT?), they couldn't solve them one by one! (TWO YEARS!!!!)

Many others are in the same situation and don't know.

An unethical business model passing further costs onto tenants – An entire product built on extracting even more money out of renters, without actually offering a service. It is unfortunate that this has been encouraged by real estate agents who lock renters into the service. From a tenant's perspective, this service charges me for what is otherwise a free service (direct bank transfers). The supposed 'rewards'… Read more

of frequent flier points are clearly not worth the surcharges. Overall, I would give this a 0/5 if it was possible.

SCAM ALERT – If you are asked to use this business to pay your rent, do not accept it. They will randomly charge monthly fees without your permission. It is a shame that this sort of business is around, it should be shut by the authorities. Most people using it are left without option by their Real Estate Management and will most likely see the reviews after being overcharged over and over again.

Was backed into a corner to use this platform to pay rent by real estate agent when the owner changed agents – online platform terrible to use as a tenant, very limited actions available online. The tenant, as a user, is literally only restricted to putting their bank account information in and processing payments (outgoing). It's so wrong on so many levels. The current issue I have is that I can't do anything on my end to close the account, which means… Read more

that they are still taking the membership fee out of my account. It's been six months since I was in that tenancy that is on my profile (i've only just seen today that the fees are coming out still). I downloaded the tenant guide which pops up on the screen when you log in and followed the instructions to close the account but they don't work, simply can't close the account like it says it does. There is no functions to still. I've contacted the real estate agent as well because it looked like they might have to do something on their end but filthy as they are, were no help. Waiting to hear back from RentalRewards. Avoid this platform altogether. I would just pack up and move to a place where it didn't cost me anything to pay rent if I had my time again. Be sure to check the fees associated with paying rent before you set your payment option and just be aware that there is literally no functionality/permissions other than inserting your payment method and paying rent. There is no ability on your end to close your account as the tenant. I will keep trying to call them and resolve, i've sent emails requesting reimbursement and I will probably make a complaint to the office of fair trading to be honest because the tenant user guide is misleading and deceptive.

As a tenant, this system is awful – First off they charge a fee for the privilege of paying rent. Previously we just paid rent straight to the agent and there were no fees. Secondly, if you have an issue, you can't phone them. You have to submit a form and wait for them to contact you. Oh, and thirdly, if you miss a payment they're more interested in hitting you up for a fee than facilitating the rental payment. Parasites.