Resilium Home & Contents Insurance

Poor Communication – On ending my insurance with Reslium, I was advised by their staff a partial amount for insurance would still need to be paid, only to be expecting this to be done by the usual methods of direct debit, which it didn't. Sadly, no further communication was received, then today received a demand letter (although sent over 1 week previously) threatening legal action if I didn't pay within 2 days and by cheque and no other payment methods offered. Will not be recommending this insurance company to anyone again if this is how they treat their customers (of whom had never made a claim).

Disgusting – After accidentally reversing into one of their customers and 'slightly' damaging a tail light on their car (no damage to ours) we received a claim for almost $800!!!!! The worst part of it was the language that they used in the claim letter 'notice of intention to sue' and 'final demand'. Mind you, this was after we'd already diligently paid their heavily inflated claim upon their first equally rude letter - making us feel like Australia's Most Wanted! Talk about 'shoot first'. Review your language grubs!

Dickheads – Had one of their customers rear end me and over a month and a half later and still haven’t had a payout after they wrote my vehicle off. Almost 3 weeks ago. Called them and I’m just bouncing around on hold for almost 2 hours to have absolutely no resolution just told it may take another 10 business days

Worse insurance ever – Paying for business insurance through this mob. They're useless as they come. They have had my car for 3 weeks now, haven't even had anyone look at it. My hire car cover ends tomorrow, they won't extend my hire car cover. It's looking like they won't even fix my car, went in for minor damage after a single vehicle accident. Oh and when I signed up they had me believe I had 1 month hire car cover but no that's apparently only of my car got stolen. They say it's capped at $1500.

They gave me 19 days, claiming they pay $85 a day. But the hire car company told me their only paying $60 a day. I will not be continuing my insurance with this company.

My excess alone would probably cover the damage it was that minor after hitting a dip in the road. It was only mechanical damage.

Worst insurance ever – We pay $8000 a year for insurance on our 4 units and a tennant in a unit went though with a hammer smashing everything up, doors, Windows, tiles just everything. I called the insurance company they sent someone out to look at it. In the end Resilium said they won't pay to have it fixed because the tennant did it on purpose and not by accident. In the end cost me out of my own money $35k to fix.