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REX

REX

2.2 from 117 reviews

Reviews

2.2

117 reviews
5
(24)
4
(8)
3
(3)
2
(14)
1
(68)
  • Value for Money
    2.3 (15)
  • Transparency
    2.3 (11)
  • Seat Room
    2.8 (10)
  • Food
    2.7 (9)
  • In-Flight Service
    3.3 (12)
  • In-Flight Entertainment
    2.0 (4)
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Amazing friendly service

published

I am terrified of flying and every time I fly with Rex they have been amazing. Super friendly and helpful. Made it heaps better for me and I was more confident the next time I flew.

NOT HAPPY

NOT HAPPYGreat Southern, WA

Can’t believe it delayed again! Oh yes that’s right it’s Rex I can believe it!!!

published

All I can say is delayed once again no txt no email thanks Rex!
I would like to write a good review but you have yet to show me something positive how about a flight leaving on time for once that would be a great start!!!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DeparturePerth WA, Australia
DestinationAlbany WA, Australia
Booking Through Airline
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Garbage carrier

published

After hours of delays my flight was eventually cancelled and received absolutely zero compensation for having to pay for additional accomodation and travel to be put on the next flight the next day. And then of course the next flight was massively delayed, causing me to miss the funeral I was meant to intend. Rex forever ruined something for me with their sheer incompetence and lack and contingencies and compassion, and despite paying a stupid amount of money for what is simply a one hour flight, they simply do not care enough to provide any sort of help besides being told to essentially just suck it up. I will not be flying Rex again and I urge others to stay away.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationMount Gambier SA, Australia
ClassEconomy
Booking Through Airline
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Lee Goldring

Lee GoldringFar North Queensland, QLD

  • 9 reviews
  • 7 likes

Worst airline in Australia

published

Always cancelling flights without giving any notice before you check in. They also take no responsibility if you miss your connecting flight or even offer any assistance in trying notifying your connecting carrier.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureOrange NSW, Australia
DestinationSydney NSW, Australia
ClassPremium Economy
Booking Through Airline
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mickey D

mickey DCurtin 2605, ACT

  • 4 reviews

Uncaring and dismissive attitude

published

Four hours late to King Island, I'm a pensioner travelling with with a child. No explanation. No offer of food or drink. Bag showed up at King Island three days later. All I had was what I was wearing. Fun fact, there are no clothes shops on King Island. Had to buy a jacket at the Golf club to warm up. Fun fact, King Island is cold and windy. No explanations or apologies from the airline. And good luck trying to contact them to make a complaint, their call centre, apparently in Orange, N.S.W. didn't want to know. Do it online, they said. Will avoid them in future, and advise others to do so as well

DepartureMelbourne VIC, Australia
DestinationKing Island, Tasmania, Australia
ClassEconomy
Booking Through Airline
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Gail saves the day

published
DepartureOrange NSW, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Martin S.

Martin S.Sydney, NSW

Unreliable, uncomfortable and poor communication

published
Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationDubbo NSW, Australia
ClassEconomy
Booking Through Airline
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James T

James TMetropolitan Adelaide, SA

  • 15 reviews
  • 9 likes

Loved the flight

published

I had never been on a small plane before and wad stressed about it. The staff were so good and friendly they mad it really enjoyable
From booking to returning home I have no complaints. Well just one. A nice light snack would be good and please replace the snacks you have as they are just gross.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
DepartureGriffith NSW, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Bre

Bre

  • 2 reviews

So unreliable!

published

Ive had 50 flights with Regional Express this year alone, every single one was late! So unreliable! Would definitely not recommend REX for any business flyer! Their disruption notification system is also unreliable.

Transparency
Value for Money
DepartureSydney NSW, Australia
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Deanne

DeanneSouth Australia

  • Verified customer

excess baggage fees coming off international flight

published

Disgusted in excess baggage fees coming off international flight to fly to Mount Gambier, $284.90 for luggage. Pathetic. Flew domestic across Canada with same luggage, didn’t have to pay extra. Will never fly this airline again coming off international flight. Complete rip off.

Greg

GregMurrumbidgee Region, NSW

Worst and not trustworthy

published

Delayed flight with no notification. Found it was delayed on time. They say delayed by 29 minutes but the plane actually arrived sydney even 15 mins more late after the initial 30 mins late. Missed my 2nd flight. Had to spend another 400 on new flight. And on motel at next destination and 10 hours wait at airport. Worst service ever seen

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Would rather walk

published

The flight was significantly delayed yet the staff made no announcements nor did they treat passengers with respect. Hopeless flight information screens did not help either. Bad bad bad bad.

Transparency
Value for Money
Seat Room
In-Flight Service
In-Flight Entertainment
DestinationAlbury NSW, Australia
ClassEconomy
Booking Third Party
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jaybird1986

jaybird1986Northeast, VIC

  • 11 reviews
  • 6 likes

Poor, sub-par carrier

published

Fly regularly for work into Sydney (1.5 hour flight each way), often use Rex due to suitable departure times. Planes old and run down - torn or stained seats, often dirty especially around the tray table, small and loud. Service has been hit & miss - some great on board staff, some rude, snappy, & dramatic. In-flight service isn’t bad for a short route, however service marred by expensive delays and cancellations. Overall, a much better service offered by Virgin & Qantas.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
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Julia E.

Julia E.Hunter Region, NSW

The worst. I will drive from now on!

published

I fly for work. Over the last 2 weeks I’ve flown 6 times with 4 being cancelled. Nightmare. The staff don’t seem to have the information as to why the cancellations happen but do try to offer rescheduling advice. The in-flight service is always great. I’ll be driving instead from now on.

ClassEconomy
Booking Third Party
Voldemaras

VoldemarasSOUTH BRISBANE

  • 7 reviews
  • 7 likes

Woeful. Rude, arrogant, never on time.

published

Until recently, I used to fly REX from my country home to Sydney for work every single week. A number of reasons that i finally stopped was 1) Their booking policies - the price goes up on the Website in direct proportion to the number of seats left! (How this is not illegal, I don't know) 2) Sudden cancellations mean that on arriving at the airport, the 'plane doesn't turn up and I can't get on the next one because it is booked out. Answer? Lose a day's pay! 3) Never before have I flown with an airline that tells its passengers - mid-flight - that they are not going to land at their usual airport, but one much further away. No explanation, but a wonderful THREE HOUR trip back home by charter bus... NEVER AGAIN Rex.

Transparency
Value for Money
Food
In-Flight Service
DestinationSydney NSW, Australia
Booking Through Airline
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Terrible ground customer service in Perth Airport Terminal 2 while boarding!

published
Value for Money
Seat Room
Food
In-Flight Service
DestinationAlbany WA, Australia
ClassEconomy
Booking Through Airline
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Melissa

MelissaNorth-West & West coast, TAS

  • 68 reviews
  • 32 likes

Disappointing

published
ClassEconomy
Booking Third Party
lynvardy

lynvardyMoruya, New South Wales

  • 4 reviews
  • 5 likes

Much needed service to coast.

published

I have always received great service from Rex and it's employees, and it is a much needed service to the South Coast of NSW. Recently missed a connecting flight from Perth due to the Qantas flight being 3 hours delayed, and the Rex counter staff member was very understanding and rescheduled us onto a flight the next morning with no extra charge to us. She said as we had originally allowed more than enough time to change flights it was not our fault we missed the plane. Very thankful for their service.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
DestinationMoruya NSW, Australia
ClassEconomy
Booking Through Airline
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Adam S

Adam SMurrumbidgee Region, NSW

  • 3 reviews
  • 1 like

Excellent no worries here

published

Yes had no problems with rex at all they are professional kind had no problems with food or anything top service for me traveling cheers from a easygoing guy adam

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Steve

SteveGreat Southern, WA

Good service, definitely better than driving!

published

Albany to Perth and return, 6 flights in four months between my 15y.o. daughter and me. Booking process on line is easy and effective. The staff were always excellent. My daughter flew on her own and was really impressed by the kindness of the cabin crew. I recommend using Rex.

Value for Money
In-Flight Service
ClassEconomy
Booking Through Airline
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Questions & Answers

J.K.L.

J.K.L.asked

I understand that connecting to an international flight within 24 hours after flying with Rex, the baggage allowance is 23 kilos. Does this apply when returning on an international flight then connecting with Rex?

1 answer
Da T.
Da T.

same apply, 23 kg if connecting to/from international flight/cruise within 24 hours

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