Rinnai B26 Questions

k70480131y

I just bought a Rinnai B26 but have not installed it yet. After speaking to a plumber, he says the unit needs a certain gas pressure but am not sure if my previous existing gas storage heater unit has this. What is the pressure requirements for both the gas and water and electric power for this unit to work?

Rinnai DM 1y

Hi K7048013,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Zoe E3y

We installed a B26 model recently and have been going through a 45kg bottle every 3 weeks!! This is so disappointing as we changed from electric to save money but it’s considerably more expensive. Is something wrong with the unit? Why is it using so much?

Mick3y

Hi guys, Im going through a 45kg Every 3-4 weeks Averaging 25-30 mins a day is this normal?

Falcon Enthusiast3y

I have a Chromagen Hot water system which has 20mm gas and 15mm cold water connection. This for a double storey 5 bedroom 2 shower home. Can I replace this with Rinnai B26 - will this function well given the 15mm water connection

jnu123 3y

what did plumber say about this? you get a free quote.

Falcon Enthusiast 3y

A plumber said I should go with B26. However based on info online and specs for B26, would need 20mm water pipes otherwise B26 may not be effective. Not 100% sure which is correct

Rinnai DM 3y

Hi Falcon Enthusiast,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Rinnai DM 3y

Hi Falcon Enthusiast, Thank you for your question. 20mm hot, cold and gas connections are required for the B26 to operate to maximum capability. For further information we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,

Rinnai Australia

Kirstie A.3y

I am getting gas smell near Rinnai system when hot water is turned on…. Is this normal? It is model A 26 26 WB50

Rinnai DM 3y

Hi Kirstie A,

Thanks for your question. The B26 is a on Demand system when a hot tap is turned the unit is burning Gas and expelling products of combustion out of the flue slot this operation is normal.

Thanks, Rinnai Australia

Muhammad Alam 1y

I am having the same problem. Noticing a gas smell from my Rinnai B26 hot water system, but only when the hot water tap is running. Is this normal?

Rinnai DM 1y

Hi Muhammad Alam, please see our answer above to Kirstie A. If you are concerned, we would recommend either contacting our Technical team on 1300 555 545 (option 3), or booking a service call at external link Regards, Rinnai Australia

Ytt553y

I only get hot water when the flow is down low, and when you increase the tap it goes cold??

Rinnai DM 3y

Hi Ytt55,

Thanks for the question.

Sounds like there may be a problem with the gas supply and will require it to be checked. Please contact our 1st care service team on 1300 555 545 for assistance.

Thanks, Rinnai Australia.

Pippa Batten 3y

Did you get this sorted? We have exactly the same problem (but only during Winter). There’s also a smell of gas but again… only during Winter.

Cayden S.3y

Good morning, suddenly last night my Rinnai B26 dropped hot water pressure and the smell of gas started wafting through the window. we have been here 8 months and this has not happened before (unsure of when heater was installed) . is the device still safe to use or should I stop using my hot water?

Peter W. 3y

Caution contact a Rinnai service technician asap

Rinnai DM 3y

Thank you for the question Cayden S, We would recommend booking a service call. Please refer to our website with the following link external link We have also sent a private message to discuss the matter further.

Thanks, Rinnai Australia

Greg C.3y

Can the water temperature be increased if the appliance is 50 deg cpmpliant

Rinnai DM 3y

Hi Greg C,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Josh D.4y

Hi Rinnai How long does it take for the hot water to come of out of the tap? I understand the distance may effect it, so let's say a bathroom, upstairs, in a 20m long building from the gas heater? TIA.

Peter W. 4y

It would roughly take 2-3 minutes as distance and pipe size adds extra time this just a standard length of time

Josh D. 4y

Thanks Rinnai Is there a faster system?

Rinnai DM 4y

Hi Josh,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Jeremy .C4y

Gday just wanted to know what controller is suited to the B26 LPG hot water system . Can you please list them? Thanks Jeremy

Peter W. 4y

MC601QA

Rinnai DM 4y

Hi Jeremy C,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Scott F4y

Good morning, Scott here, how many touch pads can be installed to a rinnai b 26

Rinnai DM 4y

Hi Scott,

You can have up to 4 controllers installed on a continuous flow unit. Our technical help desk can help with advise on the best combination for your needs on 1300 555 545 option 3.

Thanks Rinnai Australia

Ronmarg L.4y

does the b26 have battery back up in case of power failure

Rinnai DM 4y

Hi Ronmarg L

No the B-series units do not have a battery back up.

Thanks Rinnai Australia

Rick L.4y

what is the recommended gas bottle size for a B26 LPG

George 4y

40 Kg

Rinnai DM 4y

Hi Rick L,

Thanks for the question.

We recommend a 45kg gas bottle.

Thanks, Rinnai Australia.

James H.5y

I (the builder) have by accident installed 10 of the B26N60 about 2 months ago and when the plumber went to get the sign of by fair trading the inspector has said that the hot water systems don't meet code. I have since then changed the settings so its now set too 50 degrees and reads 49.3 on average at the taps, this was still not accepted by the inspector. Can you please tell me what the differences are between the B26N60 and the B26N50 other then the temperate being set in factory. As both models seem to be exactly the same other then the settings.

Rinnai DM 5y

Hi James H,

Thank you for your question.

We would suggest contacting our Technical team on 1300 555 545 option 3 to discuss this further

Thanks

Rinnai Australia

Abu H.5y

Hi, our brand new Rinnai B26 is giving us Lukewarm water, which is unbearable in cold weather. We were told by the company that we can use 3 showers at a time but we are not even satisfied by 1 shower at a time, the water gets cool from Lukewarm very quickly, please help what to do? Our plumber says that temperatures are always preset, so he can’t do anything.

Rinnai DM 5y

Hi Abu H, this is not normal operation of the unit and even if preset to 50 degrees, this is not lukewarm water. Has the installer returned to check on the installation and the measured the temperature at the outlets? There are limitations on temperatures to the nearest bathroom but you should be getting at least 50 degrees here.

Our technical help desk is available to both the public and plumbers and can be reached on 1300 555 545 option 3.

Thanks Rinnai Australia

Jason F.5y

I have a B26 unit that was installed 3 months ago, unit does not start at all when hot water tap is opened. Power and LPG is connected and working, I checked water flow and is 3.5L a minute from the tap. Is this enough to start the unit

Rinnai DM 5y

jason F. thanks for the question. The unit should automatically start as soon as the tap is opened and 3.5litres pm should be enough water flow through the unit. We would recommend speaking to our Technical Help Desk who can troubleshoot with you. they can be reached on 1300 555 545 option 3.

Thanks Rinnai Australia

Garry5y

Is it normal to smell gas near the B26 50 appliance?

Rinnai DM 5y

Hi Gary, Thanks for the question, the unit can give off a smell of gas while being used, but if it is extreme during use it could be incomplete combustion caused by low gas pressure. If however the smell is there permanently a service call will be recommended to find root cause.

Please contact 1st care service on 1300 555 545 for further assistance if required.

Thanks, Rinnai Australia

Paula E.6y

We have a rinnai b26 - is this a danger to my pet galah? I often smell a gas smell when its used. Thanks

Colin 6y

There should not be a smell of gas. Suggest that you get this checked.

Rinnai DM 6y

Hi Paula E, thanks for the question, there can be combustion smell when the unit initially starts up however if you have any concerns about gas smells we suggest calling our help desk on 1300 555 545 option 3 to discuss further.

Thanks Rinnai Australia

C Lee6y

Brand new B26 installed yesterday. Already has a fault. Will not make hot water at low flow rates. Initial start up takes too long and wastes too much water and time. I'm telling my plumber to pull it out and return it to Tradelink in the morning

Rinnai DM 6y

Hi C Lee,

Thanks for the question. We would recommend contacting the installer to check the gas pressures. For further assistance please contact our technical help desk on 1300 555 545 option 3.

Thanks, Rinnai Australia

C Lee 6y

Designers and purveyors of Junk HW Systems. Plumber/Gas fitter has already done that. Gas pressure is perfect. Why do so many customers complain of similar problems?

C Lee 6y

Nobody answers your phone

C Lee 6y

After much testing, I have submitted a warranty claim for a new unit. I'm hoping for better luck second time around

C Lee 6y

It's Australia, Product Support is useless or even non-existent. Nobody has bothered to contact me. It seems to me that the first unit had a DOA fault. It was built in early 2019. So I insisted that the plumber return it to Tradelink for a replacement. He installed the new B26 this morning. The new unit was made in middle of this year. The plumber spent 2 hours on Friday night troubleshooting and trying to fix the original unit, only a few days after installing it as new. I had to explain to him that every brand of every product suffer DOAs from time to time. The plumbing supply industry in Australia has to do better in handling DOAs. They should not have expected my plumber to do any troubleshooting beyond checking gas pressure. They should be prepared to do a rapid exchange of DOA items

Rinnai DM 6y

Hi C Lee,

We have sent a private message to discuss the matter further.

Thanks, Rinnai Australia

michael r6y

do these hot water systems need to be serviced as mine runs hot then luke warm thanks

Rinnai DM 6y

Hi michael r, Thanks for the question. We do recommend that the Rinnai B26 is cleaned and serviced regularly to ensure safety and performance. For further assistance for the water fluctuation, please contact our Technical Department on 1300 555 545 (Option 3).

Thanks, Rinnai Australia

michael r 6y

thanks

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