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Rinnai B26 Questions & Answers
12 questions from our users
Saddlesasked
G'day It's SADDLES again, we still have our whistling problem , we received an email today 24/09/2019 talking about our problem we had looked at about 3 months with no result. Maybe they have developed a quite FAN for the unit now , if so put our name on the list.
The other thing I wince about is all the water being wasted waiting for the hot, I've been reading a bit about continuous flow , would that help ? can it be fitted to mine? how much would it cost?
Thanks for your time
Saddles of Penshurst NSW
1 answer
Rinnai A.Rinnai
Thanks for the question Saddles, we would recommend contacting our Technical Department to discuss the continuous flow. They can be reached on 1300 555 545 (option 3).
Thanks,
Rinnai Australia
John J.asked
How to connected temp controller to B26(MODEL REU-VR2626WB-AK)?
1 answer
Rinnai A.Rinnai
Thanks for the question John J, our technical help desk can provide you with assistance and can be reached on 1300 555 545 Option 3.
Tim Reynoldsasked
I have a Rinnai B26 installed in our new Villa. Our issue is it takes so long for the water to become warm/hot. The water wasted is incredible. We now have two 10 litre buckets in each bathroom to catch the water until it be comes warm/hot. This is currently used to water the garden. Is there a solution to this issue. Our previous house had a Rinnai Infinity 26 and circulated the water prior to turning on the shower/bath/sink. Virtually no water loss.
2 answers
After experiencing multiple issues - no hot water, slow hot water, on and off hot water etc. We finally had our gas meter regulator upgraded to 2.75kpa. This has greatly improved the performance of the B26 - although the hot water will never be instantaneous it is certainly better. I would suggest that you ring Rinnai customer service - they do try really hard to help.
Rinnai A.Rinnai
Hi Tim,
Thanks for getting in contact, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing technical@rinnai.com.au.
Thanks,
Rinnai Australia
Johnasked
With thousands of units out there and presumably happy customers, is there any chance that there's been a faulty production batch in the last 12 months? It is no co-incidence here that we have quite a few people complaining about the same problems.
3 answers
Rinnai said there was no such problem, but I suppose that’s an easier solution rather to honour and replace. Just do your due diligence and steer clear to safe guard unnecessary future outlay.
In hindsight, there is little to no regard for manufacturing faults or flaws unless the manufacturer is willing to admit liability or fault. Very likely other customers are out there unhappy but the stock standard rehearsed answers from the call centre leaves you helpless.
Rinnai A.Rinnai
Hi John,
Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience. We will pass your comments onto our Management Team.
Thanks,
Rinnai Australia
Saddlesasked
When can i expect a rep from rinnai to call and arrange a visit to hear our whistling kettle we call our B26 water heater???????????
PENSHURST 2222
2 answers
As a result of my review Rinnai sent someone to investigate my issue . Still a work in progress though at this stage
Rinnai A.Rinnai
Thanks for getting in touch, we're sorry to hear about your experience. If you would like us to look into this further, please contact us at enquiry@rinnai.com.au.
Thanks,
Rinnai Australia
Sam Sasked
Our Rinnai B26 was installed about 3 years ago.
The system regularly fails to fire up. This happens abour 5 to 8 times a day. If we turn the power off and leave off for around 30 seconds the system will then fire up. This is not satisfactory of course.
This seems to be more prevalent in the winter months.
Cheers
Sam
2 answers
To Sam S.......SORRY Sam we have not got that problem as yet, thank heavens, ours is more a whistling noise EVERY TIME we switch off the hot water, it drives us nuts. This is probably a silly question from what iv'e read about the Rinnai service centre, have you tried their service, maybe that part is still under warranty. We have had a service email about our problem from Rinnai ,that was a week ago nothing else..... Good Luck
Rinnai A.Rinnai
Thanks for the question Sam S, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
Thanks,
Rinnai Australia
Ken G.asked
is it ok in frost areas
2 answers
Quite possibly not. We aren’t even in a frost or snow region.
Rinnai A.Rinnai
Thanks for the question Ken G,
All Rinnai Infinity external units (this does not include internal units) come standard with frost protection, provided the electricity is switched on, this unit would be suitable in a frost area.
Thanks,
Rinnai Australia
Brian W.asked
Why does the water go cold many times before it stays hot. All taps in house . Built in 2015 and only now have the problem
2 answers
Rinnai A.Rinnai
Thanks for the question Brian W, there can be a number of things that can cause the issue you have described. The most common of which is to do with water flow through the unit. We recommend cleaning the filters in the unit and ensuring all tapware has no blockages or build up.
Thank You
Reshasked
I have got a quote of $2125 for aRinnai B26 with installation and disposal. I think it is overpriced. Any suggestion.
2 answers
Go for it. I am totally impressed with my new water heater. Hotter water than I had. Price around the same as I paid. My Gas bill came down by so much that I thought they had made a mistake. I could not be happier. It is the best investment I have made for a long time. You will not be disappointed.
Thank you Antoinette.
John Tasked
We have a Rinnai B26 that I purchased 1 march 2017. It has had intermittent problems numerous times . I called the Rinnai 1st Car team who did not care at all. I talked to a guy called John who insisted I had to call an independent gas plumber to verify the pressure before they would send out their plumbers. I contacted the installer who thankfully came out, checked the pressure and it was fine. He contacted Rinnai and explained the situation. Rinnai listened to him and arranged Precise Plumbing to inspect the unit which they found faulty. They replaced the piezo starting unit and has been working until now.
I am back to the intermittent problem that I had back in December last year.
My understanding is that this model has a 3 years warranty on both parts and labour.
I am loathe to contact the 1st Care team at Rinnai after the last experience.
Does anybody know if this is a common problem with this model? If so how do I fix it?
2 answers
Sorry - I cannot help with this query - my only problem thus far is the amount of water that is wasted (if it is not collected for the garden) before any warm water comes through the tap outlet and the temperature of the water is not as hot as I thought it would/should be.
Rinnai A.Rinnai
Thanks for the question John T, without inspecting the unit it is difficult to investigate the issue with the unit. We would like to look into this further, can you please contact the team, mentioning this review at enquiry@rinnai.com.au with the address details and if possible, the job number
Rayasked
Why does my B26 run out of water through the day only?
3 answers
My suggestion is that, if it is a Rinnai problem, it can be intermittent and that you need to be patient but persistent with their service arrangements. Escalate the problem, as soon as possible to Rinnai management, as opposed to the local service contractor. Be prepared to waste a lot of time waiting for a satisfactory fix.
Sorry can't help Ray. Mine has never run out of water. Only gone cold when I adjust to a lesser volume which I am told, cuts out the heating if water flow is inadequate .mtt
Rinnai A.Rinnai
Thanks for the question Ray, the unit is a continuous flow so if it is running out of water then something is wrong. If it's a new installation it's a good idea to get the installing plumber check the installation, otherwise book a service call on 1300 555 545.
BigAlasked
I have just had a B26 installed at my house but there were no instructions on its use.
Where can I get a copy of the instruction manual?
ALan Linklater
{email and contact details removed]
1 answer
Rinnai A.Rinnai
Thanks for the question Big Al, we would be happy to provide you with the instruction manual for the hot water unit. As your email address has been removed by Product Review can you please email through to our enquiry@rinnai.com.au address with the model number of the unit. (this can be found on the date plate on the left hand side of the unit starting with REU). We can then either email or mail out a copy of the manual. Alternatively you can call our Sales team on 1300 555 545 and they can arrange to send it to you.
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