absolutely appalling, I brought a brand new rinnai capella 18 heater on the 14th Feb 2020, it turns out to be faulty. I contacted rinnai on the 12th July and was to hear from someone within 24 to 48 hrs later with warranty details, fast forward 1 month still hadn't heard from anyone I emailed rinnai 3 times with a reply once! Middle of winter no heating 3 small children we have froze, i ended up buying a little blow heater for my room as we had nothing, finally 5 weeks later ( last Thursday the heater was picked up and taken i was not offered a...loan of a heater or anything whilst this has taken place. i was to get a call the following day ( still havnt) the wheather has been horrid down in the 2c area and after spending $1200 on this capella plus my little girls and i have froze to death. Im going to take this further, The service and product are on par unfortunately absolutely disgusting.
Purchased in February 2020 for $1,150.00.
Have been having this heater for the past 2 years and it’s running very strong during the winters.
We have been always using the Gas Econ mode and it heats up our ~30sqm area very quickly.
Easy to maintain as it needs only vacuuming the filters once in a while.
Great Heater when it works
The heater works great, heats up our huge living area quickly and effectively. We have only had the heater for 2 weeks and the kids love it. Our only concern is that it has stopped working last night. I have placed a call to the service centre and also sent an email but have yet been contacted for repairs. Being its winter, we need this heater to keep the house warm, especially for the kids.
Purchased in June 2019.
Find out how Rinnai Capella 18Plus compares to other Gas Heaters
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This unit does a large dining, kitchen, lounge room and far-end bedroom with little effort. Its quiet, works extremely quickly and uses almost nothing gas wise. The only thing i can fault is you cant use the remote control to turn on/off if a timer is set - it will disable it. Unfortunate but no biggy- the other pros outweigh this one minute con.
Awesome and keeps you warm very quick!
Picked one up last year and it is going strong and keeping us warm in this winter!!!
Recommend getting a Plus model as it can turn it self on/off on its own at the set temperature where as other model don't have this auto
Control! Cheers to Rinnai for the awesome product!
Finally a gas heater that turns it self off
Bought a rinnai capella 18 plus gas heater, you set the temperature and it turns off, when temperature drops it will automatically turn back on just brilliant. Bought from appliances online and very prompted next day delivery. It also has a electric booster element for if its below freezing lol
Fantastic heater - extremely happy with it
We bought this heater to replace a broken Everdure. It's been fantastic since we've had it.
It comfortably heats a room that is 5m-6m long and about 4m wide. You can feel the heat come out straight away and the room is toasty shortly after. It's whisper quiet. In fact it's so quiet it's easy to forget it is on. (We actually left it on one night and woke up to a very warm lounge room.)
We've not tried all the settings out (there's quite a few - 6 or 7 maybe) but have been running in Gas Econ mode quite happily.
The control pad for bas...ic stuff is good. It's easy to set the temperature and turn it on / off. It's pretty easy to set the heating mode too - but you'll want the manual to understand all the options. It has a timer function that we've not yet used. But we will probably do so as we go further into winter. They look fairly straight forward to set up and you can have different settings for weekends and weekdays.
Questions & Answers
I love my Rinnai Capella 18 purchased two winters ago. I have had an extension to my home, and have made provision for another gas heater, but a smaller size. What I particularly like is that I use the gas econ and electricity option ( I have solar electricity and haven't had an electricity bill since installation about 7 years ago), so I would like a small version of the Capella with the gas econ/electricity option. Can you advise me please.
Hi Mrs Jim,
Thank you for your question and your review of the Capella heater. To ensure you are choosing the right heater for your situation we recommend using our seater selector on the Rinnai Australia website. There are many factors that impact on the most suitable heater, size of the room, insulation and floor coverings. By entering this information, the selector will advise the heaters best suited.
You can fins it here:
I have this heater I rang the rinnai customer service centre and the bloke I spoke to was so unhelpful.
The timer on this heater has me beat, I can't turn it off and need help
I've read the instructions and still hasn't turned the timers off.
I have 3 young children and we have froze the last week every 5 minutes i have to turn the heater back on.
I use it on the electric mode as I dont have LPG gas, please please help
Thank you for the question.
If the timer is on and you want it removed, you may need to use the Override button to remove it which can be seen in the manual.
Our technical help team can talk you through it over the phone and can be contacted on 1300 555 545 option 3
s the Rinnai Capella 18 Plus CA 18 PAL legal in Victoria
Hi Raymond, existing installations with bayonet points can purchase a portable LPG only heater. New installations of these gas points are not allowed. As long as the installation in the house is pre-existing and the Cappella plus is LPG it can be legally operated.
|Category||Gas Heaters||Gas Heaters||Gas Heaters||Gas Heaters|
|Max Room Size||102 m²||102 m²||102 m²||102 m²|
|Colour / Finish||White||Silver||Silver||White|
|Dimensions||570 x 610 x 245 mm||570 x 610 x 245 mm||570 x 610 x 245 mm||570 x 610 x 245 mm|
|Features||Energy Saving Mode, Remote Control, Thermostat and Timer||Energy Saving Mode, Remote Control, Thermostat and Timer||Energy Saving Mode, Remote Control, Thermostat and Timer||Energy Saving Mode, Remote Control, Thermostat and Timer|
|Gas Star Rating||5.8 star(s)||5.8 star(s)||5.8 star(s)||5.8 star(s)|
|Max Gas Input||18 mJ/h||18 mJ/h||18 mJ/h||18 mJ/h|
|Power||6,600 W||6,600 W||6,600 W||6,600 W|
|Gas Type||Natural Gas||Natural Gas||LPG||LPG|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Release date||Mar 2006||Mar 2006|
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