Rinnai Energysaver 557FTR Questions & Answers

Hi Aidan, thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Hi Cherie H,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Hi Adrienne, Thanks for your question. Please find below some tips from the owner's manual that may help. • Child Lock / Function Lock The lock function will help to prevent accidental operation as well as small children from altering the controls. To operate the lock simply press the LOCK button. The function is activated immediately and the LOCK indicator will glow. To Deactivate the LOCK simply press the LOCK button for 3 seconds and the LOCK indicator will go out. The LOCK can be deactivated at any time in this way.

During normal operation the LOCK may be activated and all controls, other than the OFF switch, will be locked. Deactivating the LOCK releases the controls. If the LOCK is activated whilst the heater is turned OFF, then all functions will be locked. If the heater is turned OFF while the LOCK is activated, it cannot be turned ON again until the LOCK is deactivated.

Thanks Rinnai Australia

Hi Kim F,

Thank you for your question.

We can confirm that the Rinnai 557FTR Energysaver heater has a 4.2 energy star rating.

Regards, Rinnai Australia

Hi John M,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Hi adrienne i,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Hi Vinod,

Thanks for reaching out!

We would recommend contacting our Technical Helpdesk on 1300 555 545 (option 3) to run through some troubleshooting with you.

Thanks, Rinnai Australia

Hi Wendy L.,

Thank you for your question.

We would recommend contacting our Technical Helpdesk on 1300 555 545 (option 3), in regards to your query.

Thanks, Rinnai Australia

Hi Ernie,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Thanks, will do that, cheers

I would turn it on only after I am up in the morning to 20 C and just leave it on if I am in all day , and turn down the temp.to 16 C if I leave the house, this is good when you return , it won't be a freezer .

Hi Jenni, Thank you for your question. This would depend on personal preference, as either operating mode can be used. The least amount of gas will be used when the Rinnai Energysaver 557FTR is only operated when needed.

Thanks, Rinnai Australia

Thanks for that.

Hi Nivin, thanks for the question. We would recommend a service call to diagnose the issue with the unit. If it has been present since installation it sounds like the flue may not have been secured correctly.

Thanks Rinnia Australia

Hi Denise D.,

Thank you for your question.

As the rates can vary from state to state, we would recommend contacting your retailer for further information.

Thanks, Rinnai Australia

We have been using this Rinnai gas heater for the last 10 years and been happy with it. Our lastest Gas bill shows average daily usage $ 1.33 ( 26.74 MJ )

Thanks for the question Bruce D. You can book a service call with a Rinnai authorised technician through the rinnai website here: external link  All service work is back by a service warranty on all work completed.

Thanks Rinnai Australia

Sorry, no idea on the parts concerned

Thanks for the question Darryl H, you can purchase these from any Rinnai Stockist, please refer to the below link to locate your nearest store:

external link 

Thanks, Rinnai Australia

I have no idea about that LPG conversion, maybe the best people will be to call Rinnai and ask them . Sorry

Eddie Regards

Thanks for the question Eddie, it's difficult to diagnose if this is a problem with the heater, has it been serviced recently? We do recommend with any gas heater that they are cleaned and serviced every 2 years to ensure optimum safety and performance.