Rinnai V1500 Questions

Paul D.3y · V1500

Gas bottle ran out last night and I switched to a new bottle now hot water service won’t light. You can hear a ticking then sometimes it will ignite for a second then goes out

Rinnai DM 3y

Hi Paul D, Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3). Alternatively, you can book a service call. Please refer to our website with the following link external link

Thanks, Rinnai Australia

Zoltan T.3y · V1500

Gas, water supply, electricity all OK. but no water coming from the hot water tap. Filter cannot be blocked completely and suddenly?

Rinnai DM 3y

Hi Zoltan T,

Thank you for your question.

We would recommend booking a service call. Please refer to our website with the following link external link

Thanks, Rinnai Australia

Ricky W.3y · V1500

Hi - I've had an issue for the past few years. When i turn on the tap, it takes a little while (say 2 minutes) for the water to go from room temperature to warm.

What would be the best solution or should I arrange for the unit to be serviced?

Rinnai DM 3y

Thank you for the question Ricky W,

We would recommend booking a service call. Please refer to our website with the following link external link .

Thanks, Rinnai Australia

Costa3y · V1500

I have the V1500 and would like to know if it requires servicing at regular intervals even if working well?

Rinnai DM 3y

Hi Costa, We would suggest referring to your state's gas appliance servicing recommendations. external link . Regards, Rinnai Australia

shirl713y · V1500

What to do went the temperature changes in the shower with out us adjusting it

Rinnai DM 3y

Hi shirl71, Thank you for your question.

We would recommend contacting the Rinnai 1st Care team on 1300 555 545 to be provided with technical assistance or book a service call. Thanks Rinnai Australia

Valerie W.3y · V1500

Can I switch my Rinnai v1500 off at power point when we are away

Rinnai DM 3y

Hi Valerie, Thanks for the question. Yes, that will be fine. The only risk, in the unlikely event that if there are frost conditions the frost protection will not be able to come on. Please contact our Technical help desk on 1300 555 545 for further assistance.

Thanks, Rinnai Australia.

Sue T.4y · V1500

We have a v1500 water heater. In the shower the water will all of a sudden go cold and then it takes a couple of minutes to get hot again. What could be causing this

Rinnai DM 4y

Hi Sue T,

Thanks for your question.

Please contact our Technical Helpdesk for assistance on 1300 555 545.

Thanks, Rinnai Australia

Alan L. 4y

Test your gas supply first.If you have a gas stove ,do you get normal flame or is it lower than normal? If so then its your out side gas supply

Sue T. 4y

The gas supply to the stove is normal.

Patricia D.4y · V1500

Can you add a wireless water temperature controller to Rinnai V1500 system?

Rinnai DM 4y

Hi Patricia D, Thanks for the question, you can add controllers onto certain models depending on age. On the side of the unit there will be a model number beginning with REU. If you can confirm this model number our technical team can advise if the controllers are compatible.

They can be reached on 1300 555 545 option 3.

Thnaks Rinnai Australia

Christina4y · V1500

Hi, We have a Rinnai V1500 gas hot water unit. It seems to be making a continual humming noise throughout our ensuite as it's on the outside of that wall. We have been in this house for 10 years...so unit is clearly older. Is the unit on the way out?

Rinnai DM 4y

Hi Christina, Thanks for the question. We would recommend contacting our Technical team for further advice on 1300 555 545, alternatively you can also book a call for someone to attend with the Rinnai 1st care team also.

Thanks Rinnai Australia.

Ken E.5y · V1500

Over the last 12 months I have noticed that during winter my shower water when set to a comfortable temperature can fluctuate to a hotter temperature after a few minutes of operation then drop to the set temp. This fluctuation continues during the course of the shower period. What do I look for. Ken

Rinnai DM 5y

Hi Ken E,

Thank you for your question.

We would recommend contacting the Rinnai 1st Care team on 1300 555 545 to be provided with technical assistance or book a service call. Thanks Rinnai Australia

Michael5y · V1500

Hi there Will the v1500 unit work from a gas bottle?

Rinnai DM 5y

Hi Michael,

Thanks for the question.

We would recommend contacting our Technical team on 1300 555 545 to discuss further.

Thanks Rinnai Australia

Nat5y · V1500

Hi I have a Reminder Rinnai v1500. I have cold water running and my gas is still connected but no water pressure or hot water in the shower. So I need to reset the Rinnai system?

Rinnai DM 5y

Hi Nat,

Thank you for getting in touch.

Please contact our Technical team on 1300 555 545 Option 3 and they can assist you further with your query.

Thanks Rinnai Australia

LUCIANO BENETTI5y · V1500

Our Rinnai V 1500, has too hot water, can it be made colder?.

Rinnai DM 5y

Hi LUCIANO BENETTI. thanks for the question, There are ways of reducing the temperature, we would recommend contacting our Technical Help Desk who can advise on the best solution for your situation. They can be reached on 1300 555 545.

Thanks Rinnai Australia

paul Pacini5y · V1500

Hello , we have a V1500 unit that works well to the Bathrooms and laundry that are within 6 metres of the water heater. Trying to get hot water to the kitchen sink about 20 metres away has always been a problem in the last 10 yrs. (I will fill up the rinsing basin before trying to put hot water into dish washing basin and mostly you get cool water no matter how long we wait. ) The unit would be about 13 yrs old since new. The wife has talked to the plumber and said its normal for that setup. can you help. regards paul

Rinnai DM 5y

Hi Paul Pacini It sound to me that the problem is with the length of pipe work between the hot water unit and the kitchen sink. To get hot water to the tap, they first have to drain all the cooled water in the pipe work before the hot water can come out of the tap.

There are options to overcome the delay in hot water to the kitchen tap and we would recommend contacting our Technical Help Desk to discuss further. They can be reached on 1300 555 545 option 3.

Thanks Rinnai Australia

Rob6y · V1500

What is the litres per minute hot water flow for this unit?

Rinnai DM 6y

Hi Rob, Thanks for the question! The Rinnai V1500 will deliver 24 litres at a 25 degrees temperature rise. At a 20 degrees rise it will deliver 26 litres. Hope this helps! If you do require further information, please call our Technical Department on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Stephen S.6y · V1500

is it or can it be bottled lpg please

Rinnai DM 6y

Hi Stephen S,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Diamond K.6y · V1500

Hi when having a shower after a few minutes the water goes cold just wondering if we need a bigger hot water system ..

Rinnai DM 6y

Hi Diamond K, if the unit is cutting out it is more likely to be an issue with water flow restrictions causing the unit to turn on and off. There are several things you can do to eleviate this issue and our technical team can run through some troubleshooting with you which may help. They are available on 1300 555 545 option 3.

Thanks Rinnai Australia

Tony F.6y · V1500

I want LPG v1500 adapter conversation kit as unit was Connected natural gas Prior , How many ch & where do I purchase, regards Tony

Rinnai DM 6y

Hi Tony F.,

Please contact your local plumbing retailer for further information. Alternatively, you may contact our Technical Department on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Jamal J.6y · V1500

Hi I have the v1500 six years ago have no problem last week I was changing the tab so I closed the water when I turned back on I have only warm water there’s any thing I can do

Rinnai DM 6y

Hi Jamal, You can try to restart the unit by unplugging at the wall and leaving it unplugged for 3-4 minutes then plugging back in again. Check that the water and gas remain turned on and try opening the taps again. If this does not work you can call our technical help desk on 1300 555 545 and they can advise further.

Thanks Rinnai Australia

Chris P6y · V1500

I have just moved into a new house with a V1500 and it is really loud and vibrates but otherwise works fine. Checked all the screws and connectors and everything is done up tight. Changes volume with flow rate. Spoke to a plumber and was told its too old may as well get a new one. Would only be about 12. Any ideas?

Rinnai DM 6y

Hi Chris P, There can be a number of reasons for the noise you are describing, without being able to inspect the unit, it is difficult to pin point the problem. Our technical team may be able to provide more information and can be reached on 1300 555 545 option 3. They will need the full model and serial number which can be found on the left hand side of the unit to confirm the age of the unit and possible spare parts available if the unit is to be serviced.

Thanks Rinnai Australia

Chris P 6y

Thanks for that. I found a video about how to clean the fan out. Had a large lizard and spider dead in there. Cleaned and works great. Thanks.

Page 1 of 4

See all Rinnai V1200 / V1500 questions