Worked fine until it fell apart but then was replaced through great customer service and working fine again.
The range hood was installed in 2016 just before we purchased the house. Late 2017 we noticed pieces of plastic breaking off around the screw before long the plastic holding the screw cracked off and the whole front left side of the slide now hangs down. still works but the oil drips down towards the broken section due to gravity. After writing this review I was contacted by a friend customer service team that discussed my issues and offered to repair or replace. Replacement range hood arrived 2 days later and I installed it. So happy to have a working rangehood again and couldn't be happier with the service provided would definitely buy again with confidence if there is an issue they will rectify it.
Purchased in January 2016 for $179.00.
Useless frustrating appliance. DO NOT BUY ROBINHOOD
Plastic around screws disintegrates and now have a piece of plastic broken off around screws and wonder if grease being pulled up into appliance... extremely hard to remove filters for cleaning. No clips to loose them off . Just too difficult a product to manage. Will definitely consider another brand with simpler operation.
Just the worst
After 3 years the plastic holding the screws fell apart and the unit collapsed onto our cook top. I thought it was weird that the plastic was the only thing holding the screws and put it down to bad installation by the electrician at the time..... so ( silly me) I went out and bought the same one again thinking we would install it properly and would fit in the custom made spot etc etc.... Little did we know that the manufacturer expected you to screw the blunt screws into brittle hard plastic and expect this to hold the unit.... this just did ...not work... so we had to re design the installation we used super glue, tape and bolted the unit to the shelf from below... we also drilled/ cut out the plastic tabs... and replaced with washers, big bolts and nuts... what a waste of a Saturday.... next time I will remodel the kitchen just to avoid having to buy this model again... I should have read the reviews on this site earlier... but you live and learn :)
Find out how Robinhood RLES61SS (Stainless Steel) compares to other Range Hoods
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This is our third one
We have had 3 of these units burn out in 4 years! No problems with wiring. Just a terrible unit with continual problems. Our electricians say its too unecomonical to repair so they have replaced it with a new one. And they keep burning out. Stay clear of this at all costs!!!
After a few months of use, the plastic holding the screws in just crumbled and broke off. It didn't snap, it wasn't mistreated - the plastic simply crumbled like sand and fell apart. This is a new build kitchen, and has not even been used for 4 months, and the manufacturer has suggested that we broke it on purpose and that he has never had this problem before. Looking at other reviews of this product, that is hard to believe.
This is a defective product, and the quality of manufacturing materials is absolute rubbish. Don't waste your time or money!!
Ugh. This range-hood sucks, and not in a good way
As others have noted, this model has a major design flaw where the self-tapping screws weaken the plastic frame, so the entire thing just falls off the wall. This has happened twice - the first time they fixed it under warranty, this time I'm chucking it in the bin and buying something decent.
Oh, and even when it's not broken, it doesn't do anything. Our fire alarm goes off pretty much every time we cook.
- RLES61SS (Stainless Steel)
- Verified purchase
Like others, I had to buy a replacement, as the self-tapping screws broke through the plastic fascia. Now the second one has broken in the same way after only a year, which means, theoretically, it is still under warranty. Let's see if the company will replace it or return my money.
I have had to buy two Robin 600mm slideout range hoods now because they keep breaking when the plastic around the front self tapping screws gives way which cases the slideout part just to hangdown until it eventually breaks off. Pretty disappointed in what should be a reputable brand. Now looking to buy alternate brand.
Questions & Answers
How do l remove fan blade to clean
I’m pretty sure you don’t. Depending how long you have had it the plastic will be very brittle and likely break. I would just suggest removing the grills/plates and giving what you can a wipe rather than removing the entire system.
Good afternoon Vikki , thanks for contacting us, Robinhood does not recommend that the fan blades be removed as this could affect the performance of the unit if not replaced correctly, if you require further assistance please feel free to give us a call on 1300 739 033
The team at Robinhood.
I have an RLES61SS and cannot take the filters out, have had it 5yrs and nobody can help me.. how do you get the filters out please?
Ours is in a rental. Don't know. Sorry
To remove the aluminium filters pull the slide-out out fully. The front filter is to be removed first and is done by pushing up the back of filter so it raises above the lip at the rear of the extension. Once the filter is above the lip slide the filter towards the back of the unit. When filter is about 3/4 of the way out it can be angled downwards towards the back wall and then pulled out completely. Once the front filter is removed, the rear filter is to pulled forwarded out of the holding clips, then angled down backwards in the same manner as the front filter. The filters go back in in the reverse order.
For further information please call our customer service centre on 1300 739 033.
NO, the Back filter comes out first. Hubby finally worked out. Same instructions as above but Back one First.
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