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Robinhood RLES61SS (Stainless Steel)

Robinhood RLES61SS (Stainless Steel)

1.4 from 8 reviews · View Statistics

Reviews

1.4

8 reviews
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Bradley

BradleyMetropolitan Adelaide, SA

  • 2 reviews

Worked fine until it fell apart but then was replaced through great customer service and working fine again.

published

The range hood was installed in 2016 just before we purchased the house. Late 2017 we noticed pieces of plastic breaking off around the screw before long the plastic holding the screw cracked off and the whole front left side of the slide now hangs down. still works but the oil drips down towards the broken section due to gravity. After writing this review I was contacted by a friend customer service team that discussed my issues and offered to repair or replace. Replacement range hood arrived 2 days later and I installed it. So happy to have a working rangehood again and couldn't be happier with the service provided would definitely buy again with confidence if there is an issue they will rectify it.

Purchased in January 2016 for $179.00.

Incentivised ReviewNo
1 comment
Robinhood
Alexis P.Robinhood

Good morning Bradley, great to hear that you are happy with the outcome and the service provided by our customer care team. Thanks the team at Robinhood.

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Paula

PaulaWide Bay-Burnett, QLD

Useless frustrating appliance. DO NOT BUY ROBINHOOD

published

Plastic around screws disintegrates and now have a piece of plastic broken off around screws and wonder if grease being pulled up into appliance... extremely hard to remove filters for cleaning. No clips to loose them off . Just too difficult a product to manage. Will definitely consider another brand with simpler operation.

Date PurchasedOct 2011
4 comments
Robinhood
Alexis P.Robinhood

Good morning Paula, as advised our customer service team logged a warranty service call to assist with the removal of the filters after discussion with you on Wednesday. Please advise if this has not been done.

Paula
Paula

Hi yes thank you, the service agent was here yesterday and took photo and was going to send a report to you about the rangehood. Will wait to hear from him. Paula

Robinhood
Alexis P.Robinhood

Hi there Paula, so happy we were able to reach a satisfactory outcome for you.
The team at Robinhood.

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Nell

NellNarooma

Just the worst

published
Date PurchasedApr 2013
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Clementsons

ClementsonsPerth WA

  • 8 reviews
  • 5 likes

This is our third one

published

We have had 3 of these units burn out in 4 years! No problems with wiring. Just a terrible unit with continual problems. Our electricians say its too unecomonical to repair so they have replaced it with a new one. And they keep burning out. Stay clear of this at all costs!!!

Date PurchasedJune 2015
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BeeBee

BeeBee

  • 2 reviews
  • 4 likes

Horrifying.

published

After a few months of use, the plastic holding the screws in just crumbled and broke off. It didn't snap, it wasn't mistreated - the plastic simply crumbled like sand and fell apart. This is a new build kitchen, and has not even been used for 4 months, and the manufacturer has suggested that we broke it on purpose and that he has never had this problem before. Looking at other reviews of this product, that is hard to believe.

This is a defective product, and the quality of manufacturing materials is absolute rubbish. Don't waste your time or money!!

Date PurchasedMar 2016
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Steve

Steve

  • 17 reviews
  • 9 likes

Ugh. This range-hood sucks, and not in a good way

published

As others have noted, this model has a major design flaw where the self-tapping screws weaken the plastic frame, so the entire thing just falls off the wall. This has happened twice - the first time they fixed it under warranty, this time I'm chucking it in the bin and buying something decent.

Oh, and even when it's not broken, it doesn't do anything. Our fire alarm goes off pretty much every time we cook.

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Highly disappointed

published

Like others, I had to buy a replacement, as the self-tapping screws broke through the plastic fascia. Now the second one has broken in the same way after only a year, which means, theoretically, it is still under warranty. Let's see if the company will replace it or return my money.

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Ace

Ace

  • 2 reviews
  • 4 likes

Terrible

published

I have had to buy two Robin 600mm slideout range hoods now because they keep breaking when the plastic around the front self tapping screws gives way which cases the slideout part just to hangdown until it eventually breaks off. Pretty disappointed in what should be a reputable brand. Now looking to buy alternate brand.

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Questions & Answers

Vikki

Vikkiasked

RLES61SS (Stainless Steel)

How do l remove fan blade to clean

2 answers
Smaths
Smaths

I’m pretty sure you don’t. Depending how long you have had it the plastic will be very brittle and likely break. I would just suggest removing the grills/plates and giving what you can a wipe rather than removing the entire system.

Robinhood
Alexis P.Robinhood

Good afternoon Vikki , thanks for contacting us, Robinhood does not recommend that the fan blades be removed as this could affect the performance of the unit if not replaced correctly, if you require further assistance please feel free to give us a call on 1300 739 033
The team at Robinhood.

Jan

Janasked

RLES61SS (Stainless Steel)

I have an RLES61SS and cannot take the filters out, have had it 5yrs and nobody can help me.. how do you get the filters out please?

3 answers
Clementsons
Clementsons

Ours is in a rental. Don't know. Sorry

Customer Service
Customer Service

To remove the aluminium filters pull the slide-out out fully. The front filter is to be removed first and is done by pushing up the back of filter so it raises above the lip at the rear of the extension. Once the filter is above the lip slide the filter towards the back of the unit. When filter is about 3/4 of the way out it can be angled downwards towards the back wall and then pulled out completely. Once the front filter is removed, the rear filter is to pulled forwarded out of the holding clips, then angled down backwards in the same manner as the front filter. The filters go back in in the reverse order.
For further information please call our customer service centre on 1300 739 033.

RobynG
RobynG

NO, the Back filter comes out first. Hubby finally worked out. Same instructions as above but Back one First.

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Robinhood RLES61SS (Stainless Steel)

Details

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CategoryRange Hoods
Price (RRP)$209
Release dateAug 2010
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