Rotimatic

After receiving my Rotimatic on 30th December, after spending 10 - 12 hrs on support chats, phone support, getting text messages we understand your frustration, eating uncooked rotis for nearly 45 days I wanted to return my Rotimatic, finally Rotimatic connected me to someone who had the authority to do something. After a firmware update I have… Read more

started getting excellent Roti’s. Rotimatic could save its reputation and costs if they gave a properly programmed roti maker in the first place

Awaiting order fund for #72591 and its been more than 20 days and I am not even getting any response from anyone - just standard reply that team is working. Thes people are just looters - take money in advance when time comes to refund complete sol

Extremely disappointing experience – avoid if you value your money and peace of mind. I placed an order for the Rotimatic and cancelled it shortly after, well before it was shipped. Despite receiving confirmation of my cancellation, the company dispatched the unit anyway and refused to organise a refund. To make matters worse, Rotimatic… Read more

continues to charge me through their payment partner, Splitit, and neither company has taken responsibility. I’ve contacted customer service multiple times, only to be met with vague responses, delays, and no resolution. This is not just poor customer service – it’s a breach of consumer rights under Australian Consumer Law. I’ve now had to escalate the matter to my bank and consumer protection authorities. The product itself may be innovative, but if something goes wrong, be prepared for a complete lack of accountability. I cannot recommend Rotimatic or Splitit based on this experience. They are asking to wait 30 days for refund or pause payment as they made the mistake of dispatching it post cancellation

We have been experiencing ongoing issues with the machine for several weeks now, and unfortunately, there has been no resolution so far. The customer service support has been extremely disappointing. Despite multiple requests for a callback, we have not received any response. Each time we reach out via chat, we are required to repeat the same… Read more

details over and over again, which is both time-consuming and frustrating. The lack of follow-through and support has made this a very unpleasant experience. we strongly recommend not to buy , it is not worth of value.

Rotimatic do not buy this machine – So Rotimatic comes up with a brilliant solution as per them, that I pay $700 for warranty and they would then pick up my machine for repair, by back dating my warranty from when it expired. And that means after the repair when the machine breaks down again within a year which I’m sure it will , I again will have no warranty as it would expire… Read more

because of being back dated. N with that dollar amount I still have an old repaired machine, without warranty. What ridiculous solution, for a big company like that. N it’s a shame that they make the repeat customer go through this.

The back history of my purchase—

So I ordered a Rotimatic thinking it would make life easier.. even though it costed me $1500 AUD. But after giving it a lot of thought decided to purchase one. The customer service sucks. I didn't take extended warranty because it was additional $200 and just for another year. I didn't think a machine that expensive could break down in a little over a year. So recently my kicker stopped moving. After few complaints back n forth the technical team told me there is some hardware issue. Which I just think it could be no issue but they r not really rectifying inorder for me to purchase another unit or give them some good amount of bucks for repair. They said the hardware is badly damaged and gave me 2 options: and just to be fair they thought they are being reasonable by giving me these 2 option, first of all they don't have a service centre in Australia so they would want to physically see the machine so for repair it would cost me around $600 with only a 3 months warranty and the other option is I purchase a refurbished model for around $1000 with a one year warranty with no extended warranty. It's just a rip off, a money making strategy. And they compare themselves to other big companies who also have hardware issues so the extended warranty is recommended. I have owned a lot of machines never have I ever faced a $600 repair amount for a $1500 machine. Just for them to see the machine and figure out what is wrong. I would never ever recommend anyone a Rotimatic.. there r other ways.. to spend. It's the worst worst investment. The worst customer service team and the worst hardware team.. And to top it all after discussing with few friends and family just discovered it's a common issue... The machine doesn't last more than 3 years at the maximum and normally breaks down within a year and a half.. A lot of people I know had to throw the machine because of this issue because no one wants to pay that amount for a refurbished version. N to top it all when I mentioned these things to the customer care team they only had this to say. Sorry to hear about your experience .. if you want extended warranty you could purchase a new one from our website... As if .. extended warranty for what??? For the machine to break down in 2 years. I think it's a money making scheme as the technician remotely tries to fix the issue through controlling the machine n m sure they are aware of the warranty and they decide accordingly if the problem can be resolved or not. And then leave the customer with no other option but to choose either of the 2 options.. Don't ever invest in a Rotimatic..!!! Its the worst hardware, machine ans to top it customer service.

Terrible customer service – I initiated replacement of my faulty rotimatic machine almost a month back after spending several hours with technical team to resolve the issue qhich they couldn't. Had to bear a lot of hassle to pack and initiate the replacement. Since he machine got pickeup I have been contacting their customer care via email and chat and they are the… Read more

misguidance me by giving false hope and wrong tra king numbers but no real answers on when I am going to get my replacement machine. I am starting to loose hope now.

Bad product! Worse customer service! – Our rotimatic worked okay for 2 years before it suddenly stopped one day. Customer service agreed it was a hardware problem in about 10% of their machines but didn't accept it as a manufacturing defect. After a number of calls and arguments, the problem couldn't be resolved and now our machine sits in the trash. This company only cares about… Read more

making money, they won't accept responsibility for a bad product. And how is it okay for such an expensive product to come with just 1 year warranty?

Works if you get lucky – We bought a Rotimatic 2016 and it worked fine till 2021. But now it shows the message ‘flour is low’ even if it’s completely filled. We even bought a $60 flour container thinking it might help. But sadly it didn’t work and money is wasted..absolutely no help with the repair. Rotimatic is an awesome product but I can’t say the same about the customer service..it’s hard to get in touch with any live representative. Finally I will have to dump it.

Not happy- bad experience, technical support – I have been using this machine for the last 3 years also have Bought 2 years extended warranty after one year of purchase. Started having technical issues but no satisfaction with their technical support team. Most of the time the first contact customer service team members are always poorly trained and don't understand simple things. However, in… Read more

the beginning, when they launched the machine worldwide at the time support team was really good. They have to look at this and improve if they really want to be a market leader.