Samsung 676L Side by Side SRS67 Series Questions & Answers

Hey Tania, unfortunately I'm unable to provide some troubleshooting steps as the model fridge you've listed is not a complete model number. So it would be best to contact our support team to help investigate into this issue with you on 1300 362 603.

Kath Samsung AU

I tried to call yesterday and the call ended without speaking with anyone. The model number is SRS673DMB

Hey Tania, thanks for confirming the model! I've sent you a private message requesting for additional information so we can have a look at what can be done. If you could please review our message and get back to us, it would be appreciated.

Kath Samsung AU

Hi DAG, Based on the issue you've described, it would be best for you to contact our support team on 1300 362 603 for technical support over the phone. Our team will be able to troubleshoot this issue, and provide further guidance on how to proceed.

Jordan

Have you fully clicked it into position? It's the ice maker function "on" in the fridge?

Yes. Fully clicked and ice maker is “on” in the fridge

Not sure on that. We have had ours set up since June and water tastes fine although I'm not happy that its not as cold as some peiples chilled water on their fridges. Have goggled and seems its as cold as it gets

I also still get a tainted taste. Think it’s the longer it sits in the pipes not the tank. So I guess if you filled first glass and threw it away the next glass might be cooler and untainted if coming straight from the tank

Hi Joy - we have the same fridge - these fridges occasionally get air in the water lines especially after 1 or 2 days as the "test" water in the lines is pumped out and before the new water from the container in the fridge enters the water lines. Here are a couple of things to check. 1. that the lock is not on the dispenser (if so unlock it by pressing lock icon on the dispenser for 3 sec) 2. That the pump is working - you should hear the pump sound as you try to dispense water. If you hear no pump noise it's time to call Samsung customer care (label inside the fridge). If you hear the pump going but no water is dispensed just keep pressing the dispenser - it will eventually start dispensing water again (ours took about a min to start pumping water again which doesn't sound long but feels like a very long time to press the dispenser).

hi Tom, thankyou so much for answering my question. i had tried that yesterday and again today and no water still. good news is the ice maker worked overnight so that means its only the water despenser tube. tank is working as ice maker was able to abstract water from it. ill try all day today than call samsung. thank you again

I do not know about that one but Samsung are very good supplying spare parts so give them a go

external link  You can download a manual for your fridge at this link. Scroll to bottom of page.

Yes, left is the freezer with the ice and water dispenser the right is the fridge. The water is filled inside the fridge.

Left side all shelves and pockets for freezer items?

Hey Ryan, the left side is the freezer side, you can follow the link below to view a breakdown of the different compartments on page 25 of the user manual. external link  Mick Samsung AU

Hi Mick (Samsung); i was just about to click 'buy' for this fridge, but then read the reviews about breakdowns and particularly Samsung's poor customer service. Ive changed my mind. Coming onto public forums and kissing ar*e but providing bad service is inexcusable.

It has a function if your going away you can turn it off, ours has never been over full so I assume it senses when it has made enough.

Thanks ,

Hey Susan, the Refrigertaor will auto detect when the ice maker tray is full but if you’re having any issues please don’t hesitate to reach out to us so we can look into this for you. You can contact us via Product Reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.

> m.me/SamsungAustralia

Mick Samsung AU

We use it all the time so Im not sure but there is a holiday mode to it

Hi David, would you be able to send us a message to the link below so we can further look into this?

https://m.me/samsungaustralia

Ada Samsung AU

Thank you Ada - I had a service rep look at the problem. It was a fault in the circuit board/motherboard that progressed to the more serious problem of the fridge no longer cooling. The fridge was only 5 years old, too young to be having these sorts of problems - so we have bought a new fridge.

Mine I simply i hold the ice button for a few seconds to turn it on or off.

Maybe try turning it off at the power point for about 20 seconds and turn it on again..

Remove the ice holder bucket and under the top clear plastic cover (where the ice is made) on the left hand side as you face he freezer bob your head down and look up into the gap and you will see a:Blue: reset button press this and all should be good again. It does take a few hours for the machine to begin making ice again.

Thank you! I found the reset button now (good description of where it was as I couldn't locate it anywhere from other descriptions!) Will wait and see and hope we have ice tomorrow. Many thanks

Hello John Gallen & sarah. I've got my daughter trying to find the reset button as we're having the same problem. I'm at work and reading your instructions out to her but she can't find it. Do you have to remove the top clear plastic cover too? I don't know how to get that off if you do. Any further instructions would be greatly appreciated! Thank you. Danielle

Never seen this problem

I have not had this problem the only thing I can think of is the filter needs changing or the child lock or ice off is switched on. If that does not work check to see that both doors are closing properly. The alarm only goes for about a minute so if you expect a constant beeping it wont happen. If my suggestions do not fix the problem telephone Samsung who are only to happy to advise you how to fix the problem they are great to speak with and nothing is too much trouble.

Regards

John

Hi Joy They all have different temperature settings the top drawer is ideal for meat fish smallgoods and any other thing that can handle the cold as some times different foods I have put in there have become half frozen like lettuce. The middle and bottom draws can handle any type of food you place in them keeping veg's and fruit nice and fresh and crispy. So no problems there. Hope this helped you out.

John

No it does not have the cool select zone draw.

Ok I have 3 draws and one of them says - cool select zone but no controls ... What's the best items for this draw and is it cooler them the fridge ?

Three. The top one is suposed to be used for meat storage and the bottom two for vegetables. The main thing to remember is to not set your fridge temp lower than 4 degrees as it will freeze your veges in the top drawer. The vegies seem to last forever stored in these shelves.

Thank you!

Mine has three

On the ice/water buttons press until you set the desired temperature. Just keep pressing them individually until you have the temperature you want to set it at.I found that with the fridge side set it at 4 degrees anything lower and it will freeze your vegetables in the draws as well as the shelves. I have set my freezer at -22 degrees and it works just fine at these settings. The freezer just about snap freezes at this temperature. Hope this helps you out OK.