Samsung 9kg Smart Front Load Washer with Steam Wash Cycle
Verified2 reviews
If I can rate it 0 or minus I would. Save yourself money, time and go buy other brands. We moved to a new house and we just had another baby so we decided to upgrade to a bigger washer. I should have went with LG but saw Samsungat Harvey Norman, it looked pretty and had AI features so we bought it. Right out of warranty the silicone which was used to seal the drum peeled off and water came all over the floor. I contacted customer service both by phone and email. They all told me to wait for the tech team to reach out but they never did. After 6 months trying to email and calling but no one ever return my call/email, we gave up and just went out buy a new washer. Don’t buy anything from Samsung, we also bought a Samsung fridge along with the washer that day and after a few days, plastic part of the fridge door broke into pieces and one of my kid stepped on it and she had to go to the hospital to pick them out. It is still running but more than 4k AUD for it to break just days of using is unacceptable. Go with other brands.
Purchased in for $1,599.
Samsung AU breaking Australian Consumer Law over separate "warranty stock" loophole **The Full Story**: I purchased Samsung washing machine WW90DG5U34AESA in May 2025. Approximately one year later, it began generating an incredibly loud noise during the rinse cycle. I logged a support ticket in August 2026. A technician arrived and replaced the damper shock module, but within a week, the noise returned even louder across all cycles. I contacted support again, resulting in a second technician visit to inspect the machine and take photos. On 18 September 2026, Samsung formally acknowledged the major failure and offered a replacement with the same model.
**The Administrative Nightmare Begins** From this point onward, the experience completely disintegrated. The case manager booked a return-pickup service with ANC Deliveries instead of an actual exchange. I immediately alerted Samsung to this error, but no action was taken. To give Samsung time to correct the paperwork, I repeatedly postponed the delivery date. I even called ANC Deliveries myself, obtained email confirmation that the booking was strictly for a "pickup only", and forwarded this evidence to Samsung. They ignored it completely. Predictably, on 8 October 2026, I received an SMS notification from ANC Deliveries stating the delivery had failed because the item was not ready for pickup at the warehouse. I immediately shared this with the case manager.
**The "No Stock" Bait-and-Switch** The case management team spent the next 10 days passing my file back and forth between different representatives. Finally, on 19 October 2026, a new case manager emailed me stating: "Please be advised that the exchange order for your WW90DG5U34AESA Washing Machine has been cancelled as there is currently no stock available of the same model. As a result, Samsung is offering a refund as an alternative remedy." I explicitly rejected this forced refund. My washing machine suffered a major failure under warranty, and under Section 259(3) of the ACL, the consumer—not the supplier—holds the absolute right to choose the remedy.
**The Separate Inventory Loophole** Samsung Case Management issued a written refusal to replace the unit, claiming they cannot fulfill it because their "retail store inventory" is entirely separate from their "warranty stock inventory". This is a complete misrepresentation of corporate liability. Samsung Electronics Australia Pty Ltd is a single legal entity. The exact comparable models (WW90DG5U3AAESA and WW90DG6U3ALBSA) are actively sitting live, in-stock, and available for public purchase on their online store right now. By aggressively forcing a refund of last year's purchase price, Samsung is attempting to leave me $500 out of pocket to buy an equivalent machine at current market rates. They have ghosted my formal legal notices for over a week.
**Next Steps**: I am currently preparing a formal dispute with Consumer Affairs Victoria and initiating proceedings in the Victorian Civil and Administrative Tribunal (VCAT) to recover the full replacement value as a reasonably foreseeable consequential loss under Section 259(4) of the ACL. Avoid Samsung appliances. Their internal accounting policies do not override federal consumer laws, and they will actively leave you out of pocket when their products fail.
Purchased in for $540.