Samsung Bespoke BubbleWash WW12BB944DG
Verified8 reviews
Apparantly my machine spin cycle does not work properly and rattles my walls and floors because my house is not built on a concrete slab but stumps. Heard some great stories before, but this latest one from the Samsung technician who came to look at my machine takes the cake. Apparently no Samsung front loader (or other brands according to the… Read more
technician who came) can be used in houses on stumps. Only top loaders. Funny how my friends machines which are front loaders, seem to work absolutely fine in their houses on stumps. So of to consumer affairs I now must go......
My bubble wash washer is only 2 months old. It starts then says paused for no apparent reason. Samsung said we will send a technician. No I want a brand new one not to send a technician absolutely rubbish. I had a Bosch and it was fantastic Samsung is a load of rubbish never again. Show details
Boy oh boy! This is a very average and frustrating machine. So read the fine print in the operation cycles because you can only wash towels and some other item less than 6Kg dry [we wish we read the fine print ] and if you go over that limit the drum will be unbalanced, and logical outcome though, but we thought we were getting a big machine when… Read more
in fact this essentially is just a 9-10Kg machine in my opinion and experience from using it.
The biggest issue we have is the infrequent damage to small items i.e. face washers, nickers and some light stocking-style socks, because the way the machine is designed, these get stuck right where the engineers wouldn't want them to get stuck - over the internal drain grid - and then these small items get caught between the seal and the rotating drum - bam, you now have holes in said stuck\wedged items. See photo of pink, washable make-up wipes stuck at the bottom. Now because these are stuck where the water flows, the items - aside from getting chaffed - collect all the hair/fur etc. (you can see the hair in my photo) and that just isn't nice, but the best (sarcasm) part is you that cannot pause and unlock the door to remove the stuck items!!!! You have to stop the current cycle, change it to a 'drain and spin cycle', and only when the drum is empty will the door open, thus your expensive seductive nickers are having holes put in them by a washing machine and not by your intimate partner!
At times it can be a little loud when draining, not sure why, but sometimes it drains quiet and then the next time is quite a loud grumble (quite odd scenario) and, when it spins it 'pulse' the front door back and forth, which I know understand why the thing weighs so much because I assume the machine would walk right out the door!
I might be a little harsh on giving this a two-star rating, but I just want to ensure people think twice or thrice before buying this front loader; I wish we had of purchased a top loader instead.
Brand-new washing machine that has been leaking since purchase – I’m extremely dissatisfied with my experience with Samsung regarding a brand-new washing machine that has been leaking since purchase. Despite multiple repair attempts, the problem persists. Samsung refuses to provide a replacement machine and insists on repeatedly sending repair technicians, which has been a frustrating and unhelpful process. … Read more
This lack of resolution for a clearly defective product is unacceptable. As a result, I will be taking this matter to Fair Trading to seek a proper resolution. I expected better quality and customer service from a brand like Samsung.
Hi Wei Soon, I am saddened to hear about the poor… Read more
Don't buy Samsung Washing machine – After having the machine 3 weeks it made the loudest spinning noise ever. Sounded like a mini plane taking off. Has taken me another 5 weeks to deal with Samsung customer service. Never again and do NOT buy this machine. I am a huge lover of Samsung everything. But not washing machines! It is an OK washing machine. I like the AI. But its no better than my older brand machine that was a 3rd of the price. Show details
Hi, We're disappointed to hear that this has been your… Read more
Never again - Samsung washing machine nightmare – Purchased new in Nov 23. Seal failed flooding our house. Samsung denied issue with machine stating clothes caught seal ripping door seal. Just on 6 months old Extremely disappointed wit Samsung and the way we have been treated Customer service extremely difficult to deal with Show details
Hi Anton and Vincenza. We're disappointed to hear that… Read more
This is the BOMB !!! – OMG my prayers have been answered. I had brought another front loader washing machine from Harvey Norman last year and if you have read my other reviews you will know the issues. I knew I wanted a different machine but this old one was only 1 year old when I came into a little money. I debated wether or not to persevere with the S..t one but then… Read more · 1
said no more I need something different. my daughter had brought one of the machines and always raved about it so I bit the bullet , forked out more money and waited. This machine is out of this world. You full washing liquid and conditioner and it lets you know when it’s empty. You put your clothes in this machine takes nearly double of washing than the other thing which was 10 kg. The clothes come out so clean and I have a truck driver and a tow truck driver that live in this 7 person household. This machine cleans itself I normally put it in a clean mode every two weeks anyway. I have had it for two months and I’m lucky to do 3-4 loads a week. The other rubbish one I use only for dog pads and blankets now. I didn’t want to give it to someone else to have issues.
useless samsung product and agonizing samsung support – summary. USELESS product. DO NOT BUY. purchased in November 2023. contacted samsung support. up to now, over 6 months from purchase, product has not been repaired, despite many tries. requested refund or replacement twice already. until now, they are still reviewing!!! IMO, no one should purchase their products. Getting a faulty one would bring… Read more
you untold, never ending annoyance, irritation, frustration.
A supposed "AI" machine is USELESS. The spinner doesn't work, ie, it just keeps cycling back to the last 10 minutes or so and never finishing the washing process and never able to spin the clothes properly. When I stopped the machine manually, the clothes were very wet.
called / emailed / contacted samsung support. horrible, painful process. their contract technician, a very nice gentlemen, already visited four (4) times, trying to repair the machine. and up to now, over six long months after the purchase, no resolution has been reached. I was only told that their team was still assessing the case. still?!
After a week since the last visit of their contract technician, nothing was done. I then decided to write a review here to share my agonizing experience. productreview offered a mediation. I thought, fine. To get this done and move on. The day after, samsung responded and informed me that a case officer was working on the case. Only to find out that the case officer was assigned only after the mediation started. Horrible. This means that the case was sitting with them. Were it not for productreview, it might still be sitting there.
Now, a week after the mediation, still nothing. The last I heard from them was last week informing me that the case was under review! and that they were currently seeking further internal information!!! No word until now.
this is the worst experience ever. my very long patience has run out. no washing machine working for 6 months? i've asked for a replacement immediately or a refund. I have raised this with fair trading now since they have not repaired the unit in a reasonable time nor replaced it nor given me a refund. It seems to me that their customer support puts their customers last.
I have decided to go ahead and publish this since the mediation amounted to nothing.
Hey Eric, Please refer to the private message that we have sent.
Kind Regards,
Amy Samsung AU
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Hi David, thank you for reaching out to us. I would love… Read more