Samsung Galaxy S25 FE 256GB
Verifiedsamsung.comMPNs: SM-S731BDBEATS, SM-S731BLBEATS and SM-S731BZKEATS2 reviews
Today 13/11/2026 rang Samsung Australia on 1300 362 603 to speak to an Agent (Human) re my phone problems but all I got was AI unwanted junk! Tried repeating over the period of 7 hours and could not get to speak to and Agent during the requests made, just AI (American Idiots) rubbish. Getting wild and frustrated I asked to speak with the CEO so I could get answers and lay an official complaint but that never happened. In the end I got a message saying the sender was/is an Agent, and I got no where with him either. Trouble with the Agents is they do not give you (Older generation) enough time to type slowly with two hands so they end the conversation. So Rude!! Mind you, they answered to my request promptly to buy the S25 FE back in 2025. Samsung....Please set your Contact System to allow your Customers to speak to an Agent quickly and stop wanting answers to Questions every 30 seconds, or a contact number were Customers can talk their problem with a Human Agent. So this may well be the last sale from Samsung.
Purchased in for $650.
I bought the Samsung Galaxy S25 FE 256GB about 1 month ago. Overall a really positive experience. It was easy to transfer most of the data across with the only issues being my telstra app which refused to open. Telstra were no help but I visited a Samsung shop and they fixed the issue in 10min and we're really helpful. The phone is fast to use and the battery life is great in comparison to my old Samsung phone (which was old old!!). My music did transfer but I lost all my albums I had created. This may be a normal outcome...as I mentioned my previous phone was old so it's been a while since I transferred data! Photos taken are clear and any edits made can be undone at any time which is great. I took videos over Christmas and these also came out well with good sound quality. Have had a few recent issues in the car where the car screen shows a dialled phone number. The call timer activates but no call is actually in place and I can't cancel the call or sever the Bluetooth option. I have had to turn the phone completely off to sever the connection. Something to watch...I will visit the Samsung shop again if the issue continues. As I said, overall it's a great phone and I would recommend it 9/10 for the phone and 10/10 for Samsung customer service when changing the phones over and transferring data.
Purchased in at JB Hi-Fi.
Thank you, I appreciate your response. So far I am very happy with the phone and have had no further issues when in the car.
Hey Sally, we're glad to hear this! We appreciate your feedback and review. Please feel free to reach out to us if you have any questions or concerns. We'd be happy to help.