Samsung Galaxy S26 Ultra (2026)
Verified2 reviews
recently purchased a new Samsung S26 Ultra and have been experiencing repeated display issues within a very short period of usage like 5 days The screen has gone completely blank multiple times, requiring force restart. I initially assumed it was a software glitch, but the issue kept recurring. I contacted support and followed all troubleshooting steps, including a full factory reset as advised. Despite this, the problem continued. However, because the phone had been reset, support now states there are “no fault logs available” and is unable to identify the issue. This has left me extremely frustrated, as the troubleshooting step itself has removed the evidence of the fault rather than resolving it.
I raised the issue, I am asked to repeat the same troubleshooting process instead of addressing the underlying problem. I have even been advised to factory reset again if the issue happens, which is not a practical solution. I purchased a new premium device expecting reliability, not repeated resets and unresolved faults. I also had phone heating issue. After usage of camera for 10 to 15 mins phone displays with error " Phone is too hot to use camera " and camera shuts down.
I have also recorded the display issue using another device to demonstrate that the problem is real and recurring. I have requested a replacement device, however this has been refused and I am being told to continue using the same device and follow the same troubleshooting steps despite the issue remaining unresolved.
At this point, I am disappointed with both the device reliability and the support process. I should not be expected to repeatedly factory reset a new phone or be left without a usable device every time it is sent for assessment. I am now at the point where I need to escalate this matter and go through VCAT to seek a fair resolution.
Purchased in .
I pre-ordered the S26 Ultra to take advantage of the discount, but it’s been a disappointing experience so far. First, the phone arrived without a charger. When I contacted Samsung, the sales team tried to push an old 25W charger on me. Even after I explained I needed the "Fast Charging 2.0" 60W model (EP-T9010), they steered me toward a 65W Trio charger that only hits 45W. It felt like they were trying to offload old stock on unsuspecting customers because the correct charger was out of stock.
Comparing it to my two-year-old Oppo Find X5 Pro, the S26 Ultra is slightly faster and has better sound, but it runs significantly hotter. This is frustrating because heat was the main reason I wanted to replace my Oppo. I've also noticed "ghost touches" in my pocket, even with accidental touch protection enabled. S25 Ultra is a bit thicker and larger than Oppo Find X5 Pro.
Charging consistency is another issue. Using a Ugreen 100W PD 3.1 charger and a 100W cable, a 15% to 100% charge can take anywhere from 45 minutes to 3 hours, even when the screen displays "Fast Charging 2.0." Monitoring it with a smart plug showed the intake dropping from 35W to 9.5W. The only way I’ve found to keep the speed consistent is to cool the phone in the freezer for five minutes before plugging it in, which confirms that thermal throttling is the main culprit. Finally, the default Samsung mail client failed to sync with my Microsoft Exchange server, forcing me to use the Outlook app instead.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.