Samsung Galaxy S26 Ultra (2026)

recently purchased a new Samsung S26 Ultra and have been experiencing repeated display issues within a very short period of usage like 5 days The screen has gone completely blank multiple times, requiring force restart. I initially assumed it was a software glitch, but the issue kept recurring. I contacted support and followed all troubleshooting steps, including a full factory reset as advised. Despite this, the problem continued. However, because the phone had been reset, support now states there are “no fault logs available” and is unable to identify the issue. This has left me extremely frustrated, as the troubleshooting step itself has removed the evidence of the fault rather than resolving it.

I raised the issue, I am asked to repeat the same troubleshooting process instead of addressing the underlying problem. I have even been advised to factory reset again if the issue happens, which is not a practical solution. I purchased a new premium device expecting reliability, not repeated resets and unresolved faults. I also had phone heating issue. After usage of camera for 10 to 15 mins phone displays with error " Phone is too hot to use camera " and camera shuts down.

I have also recorded the display issue using another device to demonstrate that the problem is real and recurring. I have requested a replacement device, however this has been refused and I am being told to continue using the same device and follow the same troubleshooting steps despite the issue remaining unresolved.

At this point, I am disappointed with both the device reliability and the support process. I should not be expected to repeatedly factory reset a new phone or be left without a usable device every time it is sent for assessment. I am now at the point where I need to escalate this matter and go through VCAT to seek a fair resolution.