Samsung Q60T QA65Q60TAWXXY (65")
VerifiedMPNs: QA65Q60TA and QA65Q60TAWXXY4 reviews
Backlight Bleed – I bought this TV in mid-October2020. Terrible Backlight bleed occurred about 3 months later. I contacted Samsung Support first. I followed their instructions for about 2 hours, but it was no improvement. The staff who responded explained that if there is a fault with the product, it will be eligible for a refund. A week later, a technician arranged by Samsung came and certified that there was a product failure. He returned without repair.
Later, there are complicated and miss communication caused all situations, each representative of support centre staffs, not enough training. They gave me wrong information and also they did not keep promise contact time and date.
After that, there was no reply from them. I could not help contacting from my side. Then the case manager called me back that day. She said, " This case is only for repair and cannot be returned or refunded." In the end, she hanged up without my permission. And also CEO Representative contacted me then he stated repeatedly same things. The problem was not resolved.
I contacted The good guys that day. I asked them to have helped me with this tragic matter. They negotiated with Samsung. Finally they gave me settlement by store credit full refund.
If you have the same series Samsung TV, I recommend testing with black back wallpaper under the dim light condition for finding the same matter.
Purchased in at The Good Guys for $1,638.
Love Samsung but a little disappointed this time – I just upgraded my 2018 55” model to a 2020 65” version but I am so disappointed with the picture clarity despite spending hours fine tuning the settings. There is an anti reflective coating on the screen itself which I first thought was a plastic coating. I really loved the picture on my old tv which I sold to my sister. Now I’m jealous! Why Samsung? I’ve been so faithful to you. What have you done?
Purchased in .
Amazing quality – I just upgraded my tv from an $800 ALDI brand tv. Wow. I wish I had bought this soon. Quality is great and even the sound is good. Very happy with my purchase
Purchased in at JB Hi-Fi.
Not great software – This is for 65 inch Q60T TV. The TV screen quality is ok. Specifically the colour is very good. Refresh rate is very bad. Grey uniformity is bad. Dirty screen effect is not great. Sound is ok. Apps are not good. There is no app store. Google Voice Assistant doesn't exist as advertised. The operating system is very poor and difficult to use compared to Android TV. The web browser app is extremely horrible, google search results only show Youtube videos. There is no other choice of Internet browser. I am extremely disappointed with the software of the TV. I experienced lags a few times, especially with Youtube app. Bixby is very stupid. It doesn't understand or cannot search for things you said. Bixby settings cannot be changed. You have to press and hold mic key to talk to the TV. Terrible software. A $600 Kogan TV with Android TV can do 3 times better. Also you must create a Samsung account and download Samsung app to your phone to connect with the TV. I hate that. Disgusting. They try to pull me into Samsung products family. Design of the TV is good, slim bezels. Build quality is not bad but not great. TV is made in VN, not China, in case you wonder. I got this from TGG Maribyrnong as a swap for a faulty TCL TV. You should avoid TGG because they do not have any policy or procedure for faulty products.
Purchased in for $1,950.
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Mick Samsung AU
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Kath Samsung AU