Samsung Series Q7FAM

Samsung TV quality has deteriorated – I also purchased the 55 inch Samsung QLED in September 2018 for under $1,800. My TV also was in the same location for over the past years and un moved. In July 2023 a thin black horizontal line appeared out of nowhere across the top half of the screen from one edge to the other. I called Samsung Customer Service and they were also basically… Read more

despondent and wouldn’t even offer a service call without me wearing the cost. I mentioned ACCC laws in that a TV should foreseeably last more than 4 years. Customer service gave the impression they cared but ...no sorry ...computer says no! I was going to contact an Authorised Repairer but reading all your feedback it sounds not worth it. I will NOT buy a Samsung TV again as it will not last.

Samsung waste of money – had numerous problems with the TV over its life and was initially addressed in a timely manner by Samsung. Samsung's customer service is horrible and customer loyalty is not factored in. It pays to buy cheaper more often than spend the money on so called "quality" products. Show details

Do not buy Samsung TVs – We purchased our 55 inch Samsung QLED in late January 2018 for just under $1,900. The TV has been in the same location for over the past 4 years so has not been subjected to any issues that may have arisen due to it being moved around. In May 2022 a thin black horizontal line appeared out of nowhere across the bottom half of the screen from one… Read more

edge to the other. All the problem solving suggested by Samsung was attempted without any success.

Samsung Customer Service was contacted and they are basically useless and wouldn’t even offer a service call without us having to wear the cost. I actually had to contact Samsung Support several times due to them not calling back.

I have since contacted an Authorised Repairer and have been informed it is likely the LED panel would have to be replaced and it wouldn’t be worth it.

Do NOT buy a Samsung TV as it will not last and you will not be offered the appropriate assistance from Samsung.

Brilliant Colour with ONE CONNECT! – This QLED 55 inch 4K Samsung TV is absolutely awesome in our books! Very easy to set up, even for a couple of 'oldies' - the colour is brilliant along with the simple single smart remote - its a cinch! We love the ONE CONNECT too - meaning you get rid of all the back wires, (no more wires hanging off the back of the TV everything just feeds… Read more

into one nice tidy connect line) - so neat and tidy! AND the sound is all built in - no need to have a separate sound bar or speakers - the QLED is all you need for awesome sound! AND the QLED even SPEAKS TO YOU - Yep, you heard correct - this SMART TV is pre set so all you have to do is select your choices, tell the TV what you want and the QLED will change it for you!! AND, if you become totally confused, as I will admit my husband did once or twice in the early stages - all you do is contact Samsung Support and a lovely Technician from the Remote Support Division will service your TV for you immediately - 24/7 - Free of Charge - by taking control of your QLED and sorting out your problem for you - VOILA!! We love the Eco Sensor too which adjusts the brightness of the TV automatically, this feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption - however you can turn this function off if you choose! We sourced out this amazing QLED TV through JB HiFi and Harvey Norman Stores but then I actually ended up trading in quite a number of my Qantas Frequent Flyer Points plus Cash on 19/10/2018 - to purchase this fabulous TV as a surprise gift for hubby - but I do know the Store Price last December at JB HiFi was still $3,200.00 and well worth every dollar with full Samsung home warranty of course. Highly recommend this awesome Samsung Smart TV along with their incredible backup service. Submitting Manual, as I have archived the Qantas Frequent Flyer Receipt.

Great TV with thin frame and nice color – Very good purchase for this TV. nice color and thin frame. Been used for more than a year, no problem at all. Bought it when it was on sale, worth it.

Nice TV though slow TV guide – Bought the Samsung QLED Q7F April 2018. It's the best TV I've owned, nice big, bright colours and Ultra HD (4K) resolution. The only thing that bugs me is the TV guide, whenever I look at the guide it takes ages to load. I have had TV technicians assigned from Samsung to visit my home and they updated it to the latest firmware but it's still slow. They said, it's something I will have to live with :-(

Samsung Reliability - QA55Q7FAMWXXY - POOR – BOUGHT from JB HiFi - Samsung QA55Q7FAMWXXY - The Picture keeps turning OFF and ON. Clearly the "operating system" is defective and this model should have been recalled. No wonder they are cheap to buy compared to LG. Show details

Samsung TV 65 inches is useless after 3 years and $4000 later – So disappointed in our Samsung QM65Q7FAM TV. Less that 4 years old and paid almost $4000. Vertical lines in a 8 inch white band and white washed colors. Service guy says panel gone and not parts available from Samsung. Never recommend or buy a Samsung TV. Clearly inferior product and parts within

Dumb TV – Disappointing not even 3 years old ,flickers off and on, took it to a technician after 7 weeks and a bill not sure if it is the one connect box never again buy a Samsung wish it just worked now I am waiting for next verge collection. Show details

Panel gone after 3 years – Not our main TV. Now bold vertical line and many horizontal . Bottom left shows burn through with something pertruding gets very hot at this point. Not good after three years limited use.  Show details

3 year olds Samsung QA65Q7FAMWXXY turns its self off random times won’t connect to my Xbox – year olds Samsung QA65Q7FAMWXXY turns its self off random times won’t connect to my Xbox a lot of problems with this tv will not buy a new Samsung tv again, paid a lot for this tv not happy  Show details

Samsung 65 QLED TV Didn't even last 3 years – Blue screen and no picture ......Seems i'm one of many!!! really expected a Samsung TV to last longer than two & half years. extremely disappointed after paying $3,500 is this a design fault?? why after trolling online are there so many others with exactly the same issue. feel Samsung should take some responsibility!! Show details

Samsung QA55Q7FAM faulty after 2 years – This TV belongs to my mother in law. The set is just over 2 years old and for the last 5 months has been doing the following: Turning off intermittently Locking up (becoming in responsive) Failing to update via wifi I have tried the following: Connected it to the router via a cable so it could update it's software (turn's out it was already at… Read more

the latest version) Unplugged and plugged in everything Performed a 'factory' reset Changed the batteries in the remote

Today I tried to report a fault on Samsung's web site, it took all the details than refused to 'send'!

I have had a few Samsung mobile phones and they have been excellent, unfortunately this TV has been a disaster. My mother in law spent a lot of money on this TV, thinking that it would last her for a long time.

Very disappointed.

Begins well then goes downhill from there – I purchased Q7 Samsung TV in 2018 and was a great TV and picture at start. After 8 months smart remote constantly lost connection and would only work if TV was turned off at wall and then turned on again. It would work for a while then drop out again. I bought a standard remote from eBay and use that. Now the TV is flickering to the point that… Read more

TV is unwatchable. I have had 2 online chat support sessions with Samsung, given a reference number for Level 2 support but now told that Level 2 support can't be accessed and will need to wait 48 hours. Looking online it seems that this is a common problem with Samsung TVs and requires a main board replacement. Spending thousands of dollars for a TV that lasts 2 years is not my idea of good value.

Be Very Aware - this TV is not what it seems and Samsung do not support it – I purchased my 65inch OLED top of the range tv in late November last year (2019). Following installation on nthe wall it has proven to be a pest. It started turning itself ff while watching and then on again - cycling so that it was impossible to watch. I contacted Samsung service (it is an international 1300 number) and in the first few calls… Read more

they reset the tv through internet access. Eventually, last week, they did a "diagnostic" online and said it needed a new cable between the control box and the tv. Samsung, however, stated quite specifically that these tvs should not be wall mounted. Now they tell me. There is nothing in their sales and promotional literature that sets this out, so it is a condition of sale that they will not tell you about. Then the tv went berserk, turning itself on, then off, then on and so on. As soon as it was on it turened off. As soon as it was off it turned itself back on. Crazy. Of course all this has been reported to Samsung through their 1300 number. They assured me a new cable was sent, that their case management team in Sydney would ring me ... and on and on. Today I found, after insisting on being put through to the Sydney case management team (there are no numbers and Samsung always prevent you from speaking to anyone but a call centre person). The Sydney call centre asked me if I needed help installing the tv. After "spitting a few chips" I went through the sad and sorry history of this tv and they said they would sen out a new cable through a company that does not exist in my home town (Port Macquarie). I might get this in the next few days or a week. When I get it I have to install it because Samsung have told me you cannot mount these tvs on a wall, even though it has the lugs for doing just that. Instead, they say, it must sit on its stand on a flat service and all the cables (power, onebox, HDMIs - I have 4 - must be untidily displayed in the open. I suggested that because the tv had suffered a catastrophic failure, was unable to be used, I wanted a full refund. I drew their attention to their own web page (https://www.samsung.com/au/australian-consumer-law/) and asked them to honour their legal obligations. They told me to beggar off. I would get a new connector cable when they send it and it was my problem how to get the tv off the wall and the new cable installed.

I can see from perusing the net these tvs have given Samsung a lot of trouble. Customers all over the world seem to be unhappy with them particularly because of the faults I have experienced.

I am at a loss as to what to do but my intention is to take the tv to the local reseller today or tomorrow and request a full refund. I have no doubt this will all result in a protracted fight with (Bing Lee) and Samsung.

But the tv is useless. You cannot watch it.

My loss according to Samsung. Tough luck.

No more Samsung for me.

In less than a year, I've had 2 replacements under warranty. Awful quality for a $5000 TV – Just absolute rubbish for a supposedly top of the range TV. The first one had fingerprints all over the screen, on the inside of it. We had to take Samsung to VCAT before they finally admitted it and replaced it. Now less than 6 months later this new one has just decided to turn itself off and no longer work. Spend your money on a TV that costs half the price but might actually work for a year or two. Show details

TV Apps – we bought this tv being a samsung fan it would great that it is 2018 tv, but very disappointed. only has a small range of apps. cant get foxtel play on this tv, yet it has other countries. are now having to go back to chromcast days, with a 2018 tv, not happy. Show details

Horrible tv, samsung australia is horrible for warranty – This tv looks good but that's about it!. It's a horrible tv with colour banding issues, dirty screen effect etc!. To make things worse samsung australia did not honour the warranty on this unit, they are absolutely horrible to deal with,disrespectful. There are much better brands with considerably better customer service, faulty tv replacement… Read more

etc than samsung australia. I now have dead pixels popping up periodically!, samsung tech said it was an insect under the screen so it's not covered under warranty! What an absolute fraud samsung australia are!, even if it is an insect under the screen, how badly must they have designed this tv that this could happen! Samsung will absolutely not cover anything under warranty! It's their entire business model in my opinion /experience. From now on I'm buying lg tv, phone, soundbar, fridge, aircon, computer monitor and/or hisense who have terrific australian customer service!.

Samsung connect box failure – Samsung qa65q7famwxxy malfunctioned/stopped working on or about 23/12/2018 samsung arranged repair on the 28/12/2018. Turned out to be the connect box which was repaired onsite in front of my wife and myself. Taking into account the unit had been used for only about 6 months this left us with a unit which may or may not fail again within the next… Read more

6 months probably when out of warranty. Can also confirm on site in usa same unit has issues with connect box. Phoned samsung in australia but no response. Also samsung removed my first review without any reason I was trying to alert the community of issues with samsung connect box. P/s will take a screen shot of this page in the case samsung remove or delete this review I have proof of purchase as samsung are aware so hope the truth is told. I am 58 years old I have always in the past bought samsung with no problems but not now.

Picture quality is great. Sound is good as well. ARC is a huge problem – Great picture. Great screen size. Netflix/Stan runs smoothly. ARC fails on occasions and does not work till you remove all other HDMI connections and then reconnect the ARC first. Wait for it to work and then reconnect all other HDMI connections. ARC was tested with Bose Soundtouch 300. Tried all setup options and it works OK for 70% of the time.  Show details

Quality 4K TV for a designer home – Having had many Samsung TVs in the past, when got a chance to try out one through the Samsung Insider program I jumped at the opportunity. We’ve had the TV for about a month now and so impressed how well it blends into our designer home. All the cabling (including power) going through the tiny cable is awesome, and removes all the ugliness that… Read more

comes from all the cabling typically found at the back of the TV. Into our specific box we have: Power, 2x HDMI PC/Xbox One X, Ethernet Internet, USB for storage, and Optical for sound to our amplifier. Really looking forward to mounting it on the wall where this invisible cable should disappear into the panelling on our wall (see picture).

The initial setup was so smooth, unpacking from the box and configuration was very quick and easy, barely even needing to refer to the very detailed documentation included. The configuration using the Android app was super smooth, and works out most things by itself.

Comparing this screen to our 2-year-old Samsung 55” 4K Series 8 curved screen was difficult, as essentially this is just a bigger slightly updated version of the same thing, with the usual improvements, the screen quality was about the same – however the software could do with some improvements. Specifically, the “lag” in the full tv guide is still very noticeable, the Freeview app isn’t as user friendly as it was, and the switch from black to bright backgrounds is a step backwards, especially for the music only channels where instead of soothing Jazz in a dark room, it’s a blaring white box, not very romantic and doesn’t set a nice Christmas mood! (would have been better to show the ambient mode, the dark screen it used to have, or even just a black screen) While on the subject of the Ambient mode, this is cool and like it, but would like more customization options, but I guess that’s what Samsung’s “The Frame” TV is all about.

One last thing I should add that I love is that the controller also works with the Microsoft Xbox One X and can control the home screen on it and the One Guide App (with TV adapter). It was so slick that I didn’t even realize that it was doing it till I clicked the guide button and the Xbox TV guide opened!

Why buy a 4k OLED when you have this? – Setup and Connectivity All I had to do was attach the clear optical cable from the back of the television and into the One Connect box. There was a little trouble setting up but after a quick live chat with Samsung support it turned out I just had to reseat the connection between the TV and One Connect Box. The support was quick, courteous and… Read more

some of the best I've used. Setting up the TV came with a few issues. First, my LG G6 phone did not work with the SmartThings app, giving me a permissions error even after I had granted the app all the permissions it requested. Because of this I was forced to manually enter WiFi credentials and unfortunately the TV would not accept my 55 character long wifi password. Recently I purchased a new iPhone XS and while the SmartThings app did successfully connect to the TV the UI in the app was pretty broken.

Design and Aesthetics

There's no doubt that the physical design and aesthetics of the TV were well thought out. The panel itself is incredibly thin and offers an attractively minimalist design. While our TV was not mounted on the wall, one could easily mount the TV without needing to drill holes in the wall for cables to run through. Functionally the remote is very simplistic with omission of many conventional remote control buttons such as numbers to select channels. As a young(ish) person who will primarily use the TV for Netflix or other on demand services (not free-to-air), the lack of numbers makes little difference to my overall experience.

Image and Sound Quality

In terms of colour, contrast and overall quality, the image that this TV produces is exceptional. The 12 dimmable areas on the Q7 allow for extremely deep blacks and brightness that will negate even the strongest glare. We had the TV next to a large window with sun shining in and didn't even have to close any blinds! The colours produced really pop without appearing over saturated and 'fake' with reds appearing very vibrant. Coming from a 1080p LCD screen, the 4k was definitely noticable and looked amazing. While you will only get the full experience with content offered in 4k these days many Netflix shows are available at this resolution. When coupled with the contrast and colour, the 4k brings amazingly detailed images.

Overall I would definitely recommend this product over higher priced 4k OLED offerings as it has all the same benefits without a hefty price tag. I also commend Samsung's great support and high level of service offered.

I was given a small incentive for an honest review.

Great TV – The first thing I noticed when this TV was delivered, is that its huge. Definitely a two man lift kind of job. That being said, ten minutes later it was out of the box, stand attached (electric screw driver is a must) cable hooked up and ready to got. The single cable between the TV and One Connect unit is a brilliant idea, making set up easy… Read more

enough I'm sure my grandma could work this out. Turning it on for the first time, it pretty well takes care of connecting to the WiFi and channel tuning itself. Having a Samsung phone with smart connect makes this all so much easier. Speaking of phone integration, it is a real feature for this TV. I use a S9 and the smart things app allows me to do a bunch of really cool things. I can use my phone as a remote, with a little touch pad for navigation. I can cast my phone screen to the TV or the TV to my phone or even just the audio, which makes watching TV with Bluetooth headphones a breeze. Not that the remote that comes with it is bad. They have done a great job of simplifying the bottoms and making it a nice economical shape, it even has a microphone so you can just tell it what to do. This works surprisingly well, just press the button, say "cat videos" and in a few seconds YouTube is up and cats are playing. My one gripe with the remote is the power button icon is slightly off center on the button. In general I would say that software behind has been well integrated, with lots of useful features and is easy enough to use. Now to the screen, it is a beaut! I would say the colour is the stand out, incredibly vivid colours and amazing brightness. Playing 4K content really highlights just how crisp and silky smooth this screen is. It was seriously a draw dropping moment the first time I played a 4K video. I'd also like to add that I was given a small incentive for an honest review of this product, I would highly recommend this TV.