Samsung 636L Side by Side SRS636SCLS (Stainless Steel) Questions & Answers
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I have this model, it's about 2 years old, and all my food in the fridge is freezing. I have turned the temperature up to 7 degrees but it hasn't seemed to make a difference. Vegetables, juice, yoghurt all frozen and all in different areas of the fridge. Please any help?
Hi Briony, Samsung have BRILLIANT customer support and will send a technician out to fix this for free if you have your purchase receipt. Call 1300 362 603 Sumsung Customer Service to book in your fridge.
It is a brilliant fridge and sounds like it has a faulty part that needs fixing.
Also your home insurance should cover and food that you have lost by it freezing.
Mel.
Thank you for your help and advice Mel, much appreciated!
Hi Briony, we'd like to further look into this. Would you be able to send us a message to the link below? external link
Alternatively and if not already, you can also reach out to us on 1300 362 603.
Ada Samsung AU
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