ice machine that doesn't need to be hooked to plumbing was a bonus. Our house is very small and the fridge couldn't get in through the door because the ice machine was sticking out. You can detach that part and it will fit though a normal door we then reconnected it. We love it!!! it keeps everything very chilled and cool best investment ever especially with growing boys!
Beautiful looking but very disappointed
Purchased side by side samsung fridge 1st Dec 2019 it broke down in the first 3 months Feb 25th 2020 temperature stopped cooling, was missing a clip so ice would push off. Everything went warm in fridge/freezer. Technician fixed it, then 3 weeks later it happened again, technician came a second time put fridge tape on it to hold clip on. A day later ice and water dispenser have stopped working. That is 3 issues within 6 months of purchase. I want a new fridge but Samsung want to come fix the pump this time. Not happy this fridge is faulty and I want my money back. I am a single mum of 4 kids and this has been a nightmare!
Great looking fridge but so loud!
it has great styling I love the no handels sleek look and the way it is spaced out inside is very good, it’s bright as well. Some design flaws, you have to open the door as far as it goes to be able to pull out the drawers in the freezer and same goes for refilling the water compartment in the fridge.
The ice and water lag a little and the crushed ice could be smaller and faster to come out.
After three months it was freezing everything at the back and Samsung replaced the back panel in the fridge. Now two months in it often gets too cold and...
Purchased in September 2019 for A$1,799.00.
Please bring back my 25 year old Phillips NEVER-FAIL fridge
One star of the rating is for very pleasant customer care.
One star of the rating is for a very pleasant looking fridge.
But NO STARS for cooling ability, reliability or a useful user manual!
My Samsung side-by-side matte black SRS673DMB fridge is 3 months old. First issue after a few weeks of use - ice maker stopped working. Rang customer care, very helpful bloke - between the two of use we figured out the issue - a metal part had fallen off the back of the ice compartment. I was happy to put it back on myself, customer care indicated whic...h way around the part should go, so we saved Samsung the cost of a warranty job and got the ice maker back up and running within a couple of hours. Second issue a few weeks later - ice maker stopped working again. Checked to make sure the metal part had not fallen off again - it was fine. Turns out the ice maker was iced up this time (according to the internet this is a common occurrence). A couple of cups of water "down the chute" and this melted the ice and sorted out the blockage. Ice maker back in action (no call needed to customer care). Third issue just a few weeks later (now). Freezer not cooling. Then fridge not cooling. Suddenly here we are in the middle of summer in the tropics (Darwin NT) with no fridge or freezer. Call to customer care - help please! Nice bloke again. Got me to check whether the power was on (no, he wasn't joking)! Then suggested I decrease fridge and freezer temps. Mate, we weren't just a degree or two out. The thing wasn't cooling at all! I'm talking everything melted in the freezer and sour milk in the fridge. This was more than just lowering the temperature. So the nice bloke booked me a service tech. Of course, fridge broke on Saturday. Service only happens Monday to Friday! Sunday evening now and I am waiting with baited breath for service tech to phone me tomorrow with a call-out time. (If you are reading this Samsung - PLEASE make them come on Monday)!!!!
Fridge stopped working after five weeks
Poor customer care. We bought the fridge in late Jan 2020 and it stopped working after around five weeks of use. Samsung Care advised that it will take four days before a technician is able to attend to look at the fridge, and this was the first available technician.
Stopped cooling after 5 months, already had 4 repairs
This fridge looks good, but has been problematic from the start. First the door clunked, had to be repaired, whole back and inside of freezer had to be replaced, ice make stopped working, sensor panel failed, freezer frosted over, fridge full of condensation permanently and rusted out the wine rack, now it has totally died and won't cool. Only 5 months old. Now seeking a replacement. Very disappointed...currently without a fridge/freezer in the middle of summer, very desperate for help. Have been offered a loan fridge from good guys concierge, but they cannot deliver for 5 days...
- Verified purchase
Love the size of it and ice maker but door is clunking within 3 weeks of use not happy at all with that
Overall good fridge but door is clunking within 3 weeks of owning it
Happy with the ice maker and water dispenser but not really impressed with the door playing up already
Working great, loads of room and water dispenser is awesome.
Bought this to replace my older Samsung Fridge. Its the same overall dimensions on the ou side, but they have increased the volume on the inside, and have added a water/ice dispenser.
The finishing is closer to gun metal, than black. Its very nice.
Door handles are flush, so nothing sticks out, which is great for smaller spaces.
Stays cold and has a easy to ready temperature gauge on the inside.
Water dispenser had a plastic taste for a week or so, but has now gone.
Overall very happy.
Overall OK but veggies and salad items spoil quickly
We replaced our old Haier fridge with this one in August this year. Overall I like the look of the fridge and the water and ice making features are great. The inside is spacious and well designed. My only issue is the crispers do not keep the vegetables and salad items fresh for very long. With our old fridge an open bag of carrots could last for weeks. With this one after a week the carrots inside the bag are starting to soften. Loose items spoil much more quickly so you are forced to bag everything which is disappointing.
In love with this sexy side by side fridge freezer
This is the best fridge I’ve ever owned. It has fast cool and fast freeze functions, it’s roomy, the compartment draws are easy to use, the fixed shelving has been well placed and the non plumbed water and ice feature is easy to refill.
The fridge is for a large family, however, only two of us live here. I was able to get rid of the second fridge in the garage. Big enough to stock drinks and fill the freezer for a rainy day.
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