Samsung Series 9 UA55F9000AM (55")

Not a real 4K TV. And now the smart remote failed – Not a real 4K TV. And now the smart remote failed. Did anyone get any results with ACCC or Department of Fair Trading? Or with starting a class action for false advertising?

Misleading advertising from Samsung – Purchased this TV as it was the flagship product in 2014. It was advertised as 4k UHD, but it never delivered. Moreover it was also promised an upgrade through the SEC, but the latest version made available the 4500 is more similar to an apple tv or google chromecast than an upgraded SEC. I was promised a 4k UHD TV, future ready, and I never got… Read more

it: "Your TV is Future Ready with Smart Evolution Unique to Samsung , the Evolution kit provides the latest performance, content, features and standards Enjoy all your content with enhanced definition Even non 4K content looks fantastic thanks to the quad detail enhancement technology"

Already filed two complaints. Very disappointed with Samsung.

Upscales a blu ray but down scales a 4k uhd using a 8500 – Whats going on is there a fix to this problem. Got all the bells an whistles to find from what i read below i have a dud. i got extended warranty on this dud. Does this count as its not capable of playing 4kuhd content as promised. I have found if its 4kuhd it down scales to 1080p u put a blu ray it upscales to 2160p what gives?? Agains is… Read more

there a fix

Adding after now read about the new sek-4500 evolution box thou compatible will not work an issue with hdmi 1.4 i have on my old box. according to on line forum i be stuck with the same issue with no solution. Is this correct. if not correct what insurances do i have it will work with 1.4 apparently you need 2.0a or higher for it to work.

Just got a phone call from Samsung they explained straight of the bat with no hesitation says to me this model was not a 4K UHD. i disagreed i bought as stated as 4K UHD. Explains it only up-scales to 4K that makes no sense to me. Either plays 4K or does not and the fact it upscales normal content it should be a 4K correct. being confused so my money went into a dud. I remember the hype around this at the JB HIFI store 4k TV with 4k Content i went onto say i bought the 4k player from the same person who sold me the TV.

Did JB Hifi misadvertise aswell to make a sale??? I think not.

As another person has already stated Product was MisAdvertised to the extreme if this is the case.

And reading other reviews here and on Whirlpool and avsforums. We all believe we bought a 4k UHD TV so many of us bought this tv. so how did we all get it wrong??? and why has there been the same issue since 2013 leadin up to late 2015 models. Why would my Model be Compatible with new Evolution box SEK-4500 to fix 4K and other compatibility Issues.

Come on Samsung.

Quote of your site to my model only

UHD Models:

Models released in 2013:

F9000 model series, S9 model series

I then asked if the new SEK-4500 evo box would work and fix the issue he was not very optimistic about it working said he have our technical support crew ring shortly.

Follow up did some digging have since sent off the documentation stating what this tv is ment to do with no words on it of upscaling. been told be contacted Soon. Samsung thank you for replying and forwarding the documentation to person looking into this that i found on my model.

Kind regards and I am very disappointed with Samsung.

Same woes as others have mentioned – Was having trouble with uhd/4k playback as others have mentioned, contacted Samsung about it and found this thread while on hold. Was told I had to spend another $400 to have the tv work as advertised when I purchased it. As others have stated I will be contacting the consumer protection mobs as this is ridiculous.  Show details

What an absolute disgrace – I have been an extremely happy customer having purchased the then Samsung flagship UA559000AM UHD 4K TV in 2014. However, I now read in dismay that my nearly $4,000 purchase was based on false information, with the UHD & 4K specifications a compete lie. I recently purchased new Apple TV & Foxtel boxes (the new IQ4 box) to enjoy 4K viewing & when… Read more

4K was not possible, I contacted Samsung hoping for a simple fix (i.e. change settings in the TV).

I am just at the start of this process & am finding Samsung very evasive, I have lodged complaint calls on both Tuesday & Thursday this week & am supposedly receiving a resolution from the VOC dept within 24 hours (whatever that is) - no word to date......................my hope of watching the Bathurst 1000 in 4K this weekend is rapidly fading.

I am hoping for a satisfactory resolution to this matter, however, if Samsung persists with such dishonest conduct, we may all have to band together & get this scam into the public arena.

its not UHD – Its fake , cannot able to play UHD movie. I need people to support me to take case to consumer court for replacement, my number 040315321.Just text me.please Show details

Misleading Product – Firstly I would like to say that the tv itself is absolutely brilliant. I have no problems with the quality. What upsets me is that this was sold as a 4K TV. I paid $2400.00 for it. Part of the sales price was for an alleged 4K model which upgraded for 5 years via a one connect box. I purchased this prior to 4K being available. Recently I… Read more

purchased a 4K blu ray to watch, but was unable to play it in 4K. My blu ray player is 4K. I even had a tech come over and attempt to set it up for 4K viewing. The tech had no joy either.

The following day I complained to Samsung. I was told this is really a 'virtual' 4K TV, in that it will upscale USB to 4K.

As a consumer I do not understand about virtual, partial, active, passive, and true. I expect the manufacturer to advise retail outlets and the public of the facts, so we can make an informed decision.

I have emailed Samsung 4 times now and been promised a call back each time. No one has contacted me and I am beginning to believe it is because they do not want to admit anything. I have been advised by a tech that Samsung gambled on 4K following the type put in my model, but it ended up changing direction.

I have also been advised by the salesperson at Samsung that if I would like to spend another $399.00 for an "Evolution Box", my problems will be solved.

I do not believe I should have to pay a cent. Apparently, according to my research, there are many Samsung customers, who are in the same position as I am.

I have advised Samsung that as I have not received a response to my complaints over the last 3 emails, I shall lodge a complaint through Australian Consumer Law, with Consumer Affairs. If this does not work, I shall take Samsung to court.

Whilst the product per se is brilliant, it is not what it was claimed it was.

Something wrong – I just looked up this website to see if if anyone else is having the same problem with there new tv to find the same thing happening. we brought our tv early this year and loved it, about a month ago it wouldn't turn on straight away and displayed the start icon this would last for sometimes four hour before it finally turned on. Contacted… Read more

samsung and a new part was put in within a week, TV was perfect for about two weeks and same thing happened again now waiting for new part to arrive it's been over a week now with no indication as to when it will arrive,

Best TV ever – I have been looking for a replacement of my Samsung 58" plasma, and this was it. Image quality is incredible, old and new movies are brought back to life in a way unseen before, you can see details that you didn't know were there in the first place. External connection box, which is upgradeable, make this future proof. In June or so I will… Read more ·  1

purchase the new box supporting VP9 and H.265 standards to watch streaming 4K videos from the Internet. Samsung has been releasing new firmwares regularly, showing that this is a product they support well, hopefully they will continue. Skype with embedded camera is a dream, perfect quality. Image quality, upscaling, elegant slim look, external upgradeable connections box Nothing wrong, unsure of external box upgrade price here in Australia, it could be costly

I think it's a lemon – I've only owned this TV for a few weeks, and already it's nothing but trouble. It has a lot of difficulty connecting to the internet both wired and wireless. There's a constant notice that appears on the top of the screen saving "Network Cable disconnected" when the network and cable is perfectly working. Calls to Samsung are met with disdain,… Read more

and we've been fobbed off with "You need to reset the TV" which actually makes no difference.

The interface is cumbersome and unwieldy, and over complicated.

I will keep attempting to get Samsung to fix the TV, or else I'll have to go to a tribunal and get my money back. The size and UHD screen Terrible interface and many problems