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Extremely disappointed with Samsung’s washing machine quality and customer service. The rubber door seal tore after just 15 months. Samsung has refused to accept responsibility, claiming it is not a manufacturing fault and refusing to cover the $250 repair cost. A washing machine should last considerably longer than 15 months without the rubber… Read more
seal failing. Under Australian Consumer Law, products must meet acceptable standards of quality and durability. I strongly believe this product has failed to meet those standards.
I am now having to fight Samsung to recover the cost of a repair that I believe should have been covered in the first place.
Very poor experience. I expected much better quality and accountability from a major brand like Samsung. I would seriously reconsider purchasing Samsung appliances again.
Machine installed by our plumber 3-4 months ago and Tub leak flooded the brand new laundry. Like the others was told our fault as a coin has slipped through and cracked the outer tank. Personally, im confused how that can happen. Its a design fault if this machine, not user error. A coin or foreign object should not be able to slip through and if… Read more
samsung deliberately designed the machine to allow this to happen, it would be nice to know what on earth your engineers were thinking. I was told by the samsung assessor this is a very common fault, told to chuck it will cost the same money in labour as the machine and buy one from bunnings instead, better value for money and will last its warrenty. Shame on you Samsung and your crappy quality on products. Im done, used to be loyal samsung customers, but, will not even consider your products anymore. BTW no coin was found!
6-Month-Old Samsung Washer Tub Punctured – Warranty & ACL Rights Refused (Model WW11CG604DLESA) I purchased a Samsung 11kg Front Load Smart Washer (WW11CG604DLESA) directly from Samsung Online 6 months ago. Recently, the unit suffered a hole in the plastic outer tub. Samsung’s service assessment claimed that a standard pocket coin slipped past… Read more
the drum and punctured the tub, labelling this as "physical damage / user misuse" and refusing to provide any remedy under either their manufacturer warranty or Australian Consumer Law (ACL) Consumer Guarantees.
Washing machines are intended for everyday domestic laundry. It is entirely foreseeable that minor pocket debris (such as a coin or button) will occasionally enter a wash cycle over an 8-10 year lifespan. A design where a standard coin can easily bypass internal seals and cause catastrophic structural failure to the outer plastic tub after just 6 months demonstrates inadequate seal tolerances and a clear design flaw.
Samsung expects consumers to pay out-of-pocket for expensive tub replacements on brand-new machines rather than honoring statutory rights under ACL Section 54 (Acceptable Quality).
I have formally disputed this refusal and will be escalating the matter to NSW Fair Trading and NCAT if Samsung does not honor statutory consumer guarantees. Be cautious when buying Samsung laundry appliances with plastic tub assemblies.
Extremely disappointed — 9 months old and already failed I purchased this Samsung WW11CG604DLESA washing machine for around $1,000 and, after just 9 months of use, came home to a flooded house after the outer tub developed a hole and failed. Unfortunately, the issue has been made even worse by Samsung's handling of the warranty claim. From my… Read more
initial contact, communication was slow and frustrating. Samsung ultimately refused to cover the damage, claiming it was due to wear and tear.
I requested a copy of the inspection report, photographs and clarification of how they had reached this conclusion. It took three emails and a phone call before I finally received a response, and Samsung still refused to cover the repair.
The machine was only 9 months old when this happened. I find it extremely disappointing that a washing machine at this price point can suffer such a significant failure in less than a year and that Samsung's response has been to reject the warranty claim rather than properly address the issue.
$1,000 and 9 months later, I am left with a washing machine I cannot use on and a very poor customer service experience.
Based on this experience, I would never purchase another Samsung product.
After a month of normal use door seal failed soaking my laundry floor and Samsung cite misuse to avoid repairing under warranty. Terrible quality and even worse after sales support and warranty policy from Samsung Australia. Don’t purchase, save yourself the $1000 odd dollars and hassle dealing with the nonsense customer care. Prior to failure… Read more
machine was okay though a lot of modes have weight restrictions well below the 11 kg selling point.
Never again purchase from Samsung online. Look else where.
Stay away from Samsung washers. Spent $1000 on a unit that RRPs for $1500 only for it to break after 3 years and Samsung do nothing but offer you a discount to buy another one save yourself the time hassle and money. Show details
Great Washing Machine???? – The washing machine is less than two years old (purchased prior to September 2026). Recently, the machine began leaking water, and I contacted Samsung for support. Following their investigation, Samsung advised that the damage was due to "physical damage caused by, among other things, misuse, incorrect operation, or failure to follow the Product… Read more
Operation Manual or manufacturer's instructions."
However, I do not understand how the damage could have been caused by misuse or incorrect operation. I have provided photos and a video showing that the damage is located inside the washer. Based on its location, it appears more likely that an internal component may have become detached and caused the damage, rather than the issue resulting from customer misuse.
To date, no evidence has been provided to explain how normal use of the appliance could have caused this internal damage. I would appreciate a detailed explanation supporting Samsung's conclusion that the damage was caused by misuse or incorrect operation.
In addition to the inconvenience caused by the appliance failure, I have incurred more than $100 in laundromat expenses over the past two weeks while waiting for Samsung's investigation to be completed.
Hi Feleix, thank you so much for taking the time to share… Read more