Samsung WW90H9600EW

Wish I had not bought it!! – This machine is not worth the money. The dispenser can't cope with UK laundry liquids. My clothes are not clean. New towels look old even after a few washes. Clothes smell mouldy. Drum clean every 2 weeks. Hairs off clothes gather on the rubber door seal at the bottom and make it leak. If you ring Samsung, I find the service team treat you as… Read more

being thick. Which we are not! Sometimes it would be nice to talk to an engineer to explain what is happening. I really would like to send this machine back and get my 15 year old one back.

Auto dispenser – Unfortunately, my auto dispenser never worked. Every time I looked at the reservoir, it was full. I had it repaired and replaced about 4 times and eventually the repairer suggested that I get a new machine, after almost 2 years of service. Samsung had excellent customer service and offered me a full refund. Besides this, the machine washed well and had a large capacity. The large door made inserting and removing the washing very easy.  Show details

3rd time in one year LE1 issues and auto dispenser not working – When it works it is great but have had now 3 repairs and one replacement. Never had a problem with my 15-year-old Siemens machine that is still working. Without that I would have been 1 month without a WM as that is how long it took to repair last time.

Worst customer service ever ! – Samsung has worst customer service ever , have called them few time. Initially they repaired it, again same thing went wrong twice with in 3 month of my purchase , the technician said they will request for replacement . They responded in 10-12 days after that . No reply in regards to my faulty washing machine for replacement . Every time they have… Read more

new excuses when I call, like No case manager , 5 more days to process, another 7 days And so on ... Do not buy Samsung products , because they will take for ever to replace the faulty product .

Not worth the money – I have had this machine since April 2015, 3 times the auto dispensing unit has been replaced, clothes smell awful coming out of his machine. I'm now asking for a refund. I purchased this matching for the auto dispensing unit and the phone app, but unfortunately this machine does not live up to anything it suggests.

Extremely Disappointed – Fantastic looking machine and the functions sound great but nothing but issues since purchasing in June (6 months ago). We have just arranged to get a full refund and will be looking for a replacement but definitely not a Samsung. :-( The machine has been serviced 4 times and the last time a fault was record, the service man never bothered to turn up.

Defective Product Even With New Replacement – Purchase August 2014 failed at 4 months not fixed after 4 services. Replaced with new machine, January 2015 failed October 2015 and fixed. Failed 4 weeks with the same fault as original. Bullied by Samsung to have repair when refund was requested. Now with Dept of Fair Trading. Excellent when working but too unreliable. Avoid!

LE1 error. Seems to be common problem – 8 months, machine leaking from detergent dispenser. Similar to several other reviews. Customer service sucks. Asking for refund, never purchase a Samsung washer again. Poor quality. Before this failure the machine seemed to work well but a fault this big is a total deal breaker, just lucky it happened within the warranty period. Update. Full… Read more

refund processed. I would avoid Samsung service and go through your retailer. It is your right to choose and the retailer can pressure Samsung into action.

Worst machine ever. Even worse service. Would give zero if i could – Paid for this supposedly top of the line machine and within first few months it broke 3 times. have had to pay hundreds of $$$ in service washes, as well as cost of another installation just a few months after we paid for this one to be installed. Even the repair man this time agreed refund would be sensible option, now I have to wait for Samsung… Read more

to go through their crazy drawn out processes to arrange this. Still without a machine and having to pay out yet more money for at least another week while we wait. Their customer service has been truly terrible and has put me off ever buying Samsung again. the first 2 times I called they hung up on me within a minute of starting the conversation. The 3rd time i gave them my number so that they couldn't get away with that. But wouldn't budge from this long drawn out process despite it being a very simple resolution required. Cannot wait for this piece of junk to be out of my life.

LE1 fault code on lcd – Well it was only used 5 times then i got the nice error code LE1. I had to phone Samsung up as the machine was unable to anything apart from lock the door and put an error code on the lcd. Having spoken to someone from tech department they said an engineer was needed to look at the machine. The engineer came and said the dispenser mech inside the… Read more

machine was faulty and leaking water. I phone the outlet where i purchased the item and was offered another machine. But the manager said i would not be happy with replacing the machine as there is load of machine with this fault. He also said there could be recall as a lot of machine they had sold have been giving the same error. So in the end i got a full refund and bought a different machine.

Terrible - 3 months old and so many problems – The door seal has broken, it has leaked and for a large very expensive machine is unable to wash a bath mat! Samsung customer service has taken it away and claim that all is well with the machine. They do not stand by their brand or offer any type of refund or customer satisfaction guarantee , but rather insist the problem is mine for purchasing the product. Truely unbelievable..... Very disappointed with this purchase.

This is a terrible machine with software and hardware problems – I have had this machine for 6 months. In that time it has failed to dispense any detergent, or enough detergent, or any softener. It is like playing Russian Roulette with washing. My laundry smells perpetually stale and unclean die the half clean clothes in the dryer - it's awful. Our towels can only be used once as the damp reactivates the… Read more

bacteria that has not been washed out due to the absence of any, or lack of enough, detergent. 4 service calls + numerous hours spent on the phone with Samsung support in the Philippines since January 21, 2015... This machine has been such a nightmare that I will forever be shy of Samsung products. This is after waxing lyrical over my last washing machine, water dispensing fridge and various TVs... Samsung customer service has been dreadful. There is no test the technician can run to test the 'success or failure' of the dispensing mechanism - therefore Samsung record this as NO FAULT!! I will be buying a new machine - either Bosch or Miele - tomorrow and persevering via the retailer to get my circa $2,500 back on this machine if it takes going to the ACCC.

The dispensing mechanism on this machine (simplistic) and the inaccessible parts beyond those that cannot be cleaned, and that obviously block, are simply a case of very poor industrial design. I have tired a wide variety of detergents without luck.

I am looking forward to sleeping in sheets that smell fresh after being washed, for the first time in 6 months, some time next week when the new machine is installed and this expensive lemon is returned to Samsung.

Be afraid. Be very afraid.

Faulty from manufacture – 4 service calls in the first 3 months . Keeps coming up with LE1 fault ; detergent dispenser had faulty design , kept leaking into the drip tray , replaced by factory modified dispenser , still coming up with fault due to residual leaked detergent . Another service call out next week .

So far so good! – Easy to use machine and my clothes come exceptionally clean and wrinkle free! Mind you,I have only had the machine a week.

Great Machine - Don't bother with the phone app – A super quite machine with great cycles, and thank god a hot water inlet (gas is cheaper than electricity). Two very annoying things. I might like the water to be hotter than 40 on the cycle I choose and the app Samsung make a big deal about where u can control the machine in the home and away is a complete joke. If you can get it to connect the… Read more

interface is terrible. There is nothing in the user manual to help. Very disappointing to see a good global brand allow themselves to put out sub standard product elements. I now worry will the rest of the machine have the same level of quality??? Its week one look for a future review

Love it – I just bought this latest model washer a few days ago. Love its function, easy use, looks stylish, high tech ending products, inside lighting and Crystal Blue Door. It is important that it is very quiet during washing, I couldn't feel its working except water input and output sounds. The finish beautiful music comes out (just like mobile ring)… Read more

when finishing whole program. Also, I prefer the wifi control washer from mobile, but still need to power on the machine and activate the smart control program manually. Wifi control (only smart washer app working), touch screen, smart program adding the wash detergent, quiet wash, Expensive, no other colour option