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Placed an order, cancelled it and 11 days later still waiting for a resolution
I have not received a refund as secretlab may have sent the order out - yet I cancelled it the same day I placed it. If you want after sales service go elsewhere - I have since ordered another chair and received it, I'm now regretting my purchase.
Purchased in August 2021 for $600.00.
This chair is so uncomfortable, it cuts off circulation to the legs and causes immense leg and back pain. This has happened to me several times and as I write this, one of my legs is so painful, I can’t walk or resume my normal activities. This is not the first time this happened to my legs either. I am extremely disappointed in this chair.
Purchased in August 2019.
Worst customer service
Preorder the secret lab titan 2021 on July. The estimate deliver date on the email is 18 august or earlier.
Sent an email to the customer support on early august to make sure it’s on schedule. They replied everything under control.
Didn’t received any update since then, sent another email on 19 august, no response. Sent them a message on Instagram, finally there is a response. Apperantly there is a technical glitch and they can’t find my order. the order new estimate delivery is on mid September.
Purchased in July 2021 for $623.90.
Well built and well-packaged.
I would expect better adjustability for a chair at this price point, especially considering that it wouldn't be that hard to implement. I followed the size guide and it fits well. The head rest and lumbar support is good.
Quality control issues
I previously purchased a Omega in 2018 which is still in excellent shape today and decided to purchase another chair from Secretlab.
This new chair I purchased was the 2020 updated version of the Omega in Black unfortunately it seems like the quality control has went down.
My main issue with this product is that there is some very obvious wrinkling that can be seen from a quite distance away the wrinkles cover a 25cm x 20cm area on upper portion of the back rest.
Running my hands down the backrest creates a large airgap you can feel and can ...hear the PU material separating from the foam so it looks like the PU leather material on the backrest is too large. The fabric material used on the ascents of shoulder and leg sides already had dust before they were out of the sealed bag and should of been cleaned being sealed but not a big issue as it was easy to clean off.
Dont buy the hype
I purchased the Titan Softweave, I had very high expectations given the price tag,
However, I was let down immensely. The chair cuts the blood circulation to your legs, gives upper neck pain.
I would not recommend this product, my $50 Officeworks chair was better.
The return service is appalling, it is extremely hard to organise a refund, so if you do decide to purchase it please remember you are buying it for keeps.
I will also be posting a video about this - gamer chairs are only hype
I made a mistake into buying the hype
Purchased in March 2021 for $649.00.
Worth every cent
I'm loving my Titan. Have gone from constant painkillers both day and night from the backpain with my last desk chair, to none at all for my back given the amount of support it has. 100% worth the money. That and the build quality is light years beyond any desk chair I've sat in.
Purchased at Secretlab for $599.00.
Omega Secret Labs Purchase
After 30 years on the tools I'm now stuck at a desk - couldn't sit in the office chairs for long as my back is shot.
Purchased this chair and I can now work for 8 hours plus some. It's that good I'm saving going to buy the genuine leather upgrade for my home office.
If you have the cash buy one and stop wasting time with the cheapies, your back will thankyou for it. 5 stars for the ergonomics and design specs. #Secretlab
Purchased in March 2021 for $512.00.
The reviewer stated that an incentive was offered for this review
Best chair i ever used
Very comfortable and versatile,
Best chair i ever used , absolutely worth every penny ,
Would buy again and would recommend all my friends , happy game days for me for my back and and for my body
Purchased in February 2021 for $640.00.
Amazing chair! Super comfy and easy to assemble
Received this as a surprise birthday present! My first gaming chair and SecretLab chair. Wish they had a warehouse in WA.
Straight off the bat, the box it comes in is HUGE and daunting looking! However, when you open it the instruction manual is super easy to follow with step-by-step walkthrough. FOLLOW it to the letter, no point jumping to the next step until you finish the previous level. The package also comes with all the tools needed to assemble the chair, no extra tools needed to fix up this amazing chair.
The chair is super comfortabl...e to sit and personally the chair feels like I can sit on it for the whole day and not complain. The leather on the seat surprisingly not very stiff and you can feel the quality on it. Love the Dota Skin for the chair! It also comes with a backrest pillow and headrest pillow which in all honesty feels absolutely amazing and feels like they complete the chair. Very impressed by the chair. Well done SecretLab.
Purchased in February 2021.
Really love it..super comfortable,love the omega the joker special edition ❤️
Really love...omega❤️Really comfortable this is my first gaming chair and is the best,really like the colour,a purple colour joker special edition,if I want to buy another gaming is from you guys
Purchased in January 2021 for $600.00.
The reviewer stated that an incentive was offered for this review
Disappointed in the lumbar support
I bought the omega chair after my partner got the Titan and I found it very comfortable. Got the Omega because of the height recommendation, not realising that the Omega doesn't have the integrated back support like the Titan chair (which was the part that made me decide to get it, ugh). Instead I get a very thick cushion that puts me too far away to use the headrest without arching my back a ridiculous amount. I am 170cm tall and my feet *only just* sit flat on the floor barefoot. This should be the minimum height recommendation IMO.
I find ...the chair comfortable (I knew not to expect something squishy) and appreciate the arm rest adjustments and headrest when I'm not using the way-too-thick lumbar cushion. It really sucks that most women won't be tall enough for Secretlab chairs to be comfortable and can't get the integrated lumbar support.
Purchased in January 2020 for $624.00.
Ordered on 22/12, delivered on 24th!! Was fully prepared to receive it some time in January.
Easy to assemble, everything appears to be pretty good quality.
After working from home, so sitting in a 90s office chair for 8 hour days, it destroyed my already broken lower back. This chair feels amazing to sit in. Then I get my slouch on for gaming, chair still so good.
Just wish I had gotten it earlier. As most others would have, the price caused me to bork along with not knowing anyone with one.
170cm tall, feet can be flat on ground when sitting up-right.
Purchased in December 2020 for $624.00.
Horrible Product Support Don’t Buy
Customer Service will not return a brand new chair. They want to send us parts to fix their manufacturing defect. This company does not back the quality of their product.
Purchased in November 2020 for $470.00.
After a year of wanting to like it, its just bad.
Build quality is ok, but its very uncomfortable I have the 2020 omega in cookies and cream and wish I never purchased this chair, better off getting an ERGOHUMAN mesh chair instead light years better for the same money.
Purchased for $634.00.
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