Reviewer Photos & Videos
Worked great until today
I have had these headphones for two or three years. Mostly used at home, or at uni for studying (online lectures) or listening to music and podcasts. Until today when they just stopped! Then I took them off and discovered that the ear cup joiner, which is the on/off switch has broken. For the price I would expect a much better lifespan.
They’ve never had hard use, I don’t use them for exercise or let the children use them. Very disappointed. Also, the volume doesn’t go quiet enough, and they stopped connecting to the app a while ago.
Do not buy these. They do not last.
Bought from Harvey Norman.
Purchased in April 2018 at Harvey Norman.
Sound is ok. Quality is average for this brand.
I listen to all sorts of music on my headphones, and find that the bass is very artificial. Connection is only available on a phone, don't expect it to work on your PC very well at all as it is not designed for that. You will need a $100 adaptor on your USB port in the PC in order to make them work effectively. The advertising for these didn't mention they don't work on all bluetooth devices. These are very expensive headphones for what you get in the box, even at a heavily reduced price as I purchased them. Nope, I wouldn't recommend these.
Purchased in December 2019 at JB Hi-Fi Retail Stores for $299.00.
Bluetooth connectivity terrible
Headphone sound quality good. Bluetooth connectivity terrible. When connected as a Bluetooth headset holding the button to pair a new device does not work. Constantly disconnecting from windows 10. Half the time when connected to windows 10 cannot use mic. I cannot find a pattern. Out of warranty so I can't return these frustrating headphones. I was left with one option...
Purchased in June 2019 at JB Hifi Home for $300.00.
Great sound, really really bad BT Connection Management!
- Really Bad Bluetooth Connection Management - God forbid you have 2 devices connected at the same time! audio loss is only fixed with reboot. Nearly impossible to connect it to a Win Laptops
- No firmware updates!
When they work, they work really well;
- great sound
- great noise cancelling
- feel/look great
Purchased in December 2019 for $499.00.
The connectivity is really bad
I've written a review before about these headphones, but back then, only 3 weeks ago, the connectivity was not this bad.
Now, my Dell G3 2019 Windows 10 laptop cannot connect to the headphones, they enter a loop of connecting and powering off and on. It's horrible. And connecting to my iPhone 8, is just as bad: same loop but only one iteration.
I removed the device, restarted the laptop and tried again the first time because the connection was continuously breaking up. Now, the loop, I can't listen to my laptop music.
Sennheiser really screwed up this time. I'm gonna ask for a refund and return the headphones.
Purchased in September 2020 for $499.00.
Quality sound that doesn’t last
I’ve had my Sennheisers for 3 years and have enjoyed the sound quality but the battery is no longer holding its charge. I would expect for a product that isn’t cheap to last longer than it does. Probably wouldn’t buy this brand again.
Purchased in August 2017 for $639.00.
pxc 550 headphones
So i was in the market for a new pair of headphones and i did a bit of reasearch and decided to give the sennheiser pxc 550 head phones ago and have not regretted them comfortable bluetooth to everything unlike boes or sony i also have sony and it has problems bluetoothing to all devices but no trouble with pxc550 and sound just as good as bose and sony for a slightly cheaper price, look into it guys you won't be disappointed.
Great travel pal
I purchased this noise cancelling machine as I travel by air a lot.
It works well on the plane block out the engine noise I can enjoy watching movie with better sound quality.
When I first tried the headphones on I felt a little queasy. I searched on line it seems some people with the same problem. It's not product related it's more like individuals and the inner ear balance thing. I soon got used to them and the queasiness is less obvious to me.
Purchased in July 2019 at Amazon for $349.00.
Incredible sound quality - Phenomenal battery - very durable and light
The answers are as below:
- music, movies, news,...
- It is but because I love it, I do not want to make it sweaty so I bought a cheaper one for these activities
- It could be louder
- It is good
Purchased in January 2018 at E-Global Digital Cameras for $348.46.
Very comfy. Perfect for long flights
Just received today, and was impressed by all facets of these very comfy headphones. Packaged in a travel pouch with cables and adapters for all aircraft, the sound is impressive, clear and full. Certainly an immersive audio experience. Light, and easy to use at the touch or swipe of the right side headphone. Pause, play, FFwd, Next, Back, Volume +/- or answer / mute calls......it's like learning a new language, but very easy using one finger....Easy pairing to multiple devices and easy charging with included USB cable (no 240v charging adapter though)
Purchased in January 2020 at Qantas FF Rewards.
Have had these headphones for 8 months and have loved them. Fantastic noise cancelling and the touch swipe feature is really handy. I wear them on my commute and they're good for travelling on loud planes. The wireless range is great and the sound quality is fantastic. I've also worn them to the gym and they've been really comfortable.
Purchased in May 2019 at Bing Lee Online store for $241.96.
Very good 'phones let down by battery failure
Very good sound quality, on pair with competitor products (i.e. Bose QC35 which I also own). Lots of features including sound settings, touch controls and levels of noise cancelling (you may like, or find these gimmicky). Noise cancelling on-par with Bose and phone call quality also very good. The storage case is a little on the cheap side - it is a significantly lower quality case in comparison to the one you get with the Bose QC35.
Sadly, let down by that bugbear of all wireless devices today - battery failure. A couple months out of the 2yr...warranty and the battery stopped charging fully and lost charge quickly. These were used moderately - if averaged out, maybe once/week. Used mostly in the office, they had a mixed charging regime (sometimes from flat, or partially charged). Very very disappointing given the spec, price ($550 RRP) and pitched at the premium end of the ANC headphone market. They are basically a throw-away now unless I pay maybe upwards of $150 to send in for repair. Tough call given they're a superseded model and you can buy run-out ones from retailers for as low as $199! IN COMPARISON my Bose QC35s are older and have been used in a similar manner and are still going strong. My recommendation is - stick with Bose. They're not the gold standard in ANC headphones for no reason...
Purchased in August 2017 at JB Hi-Fi.
So glad I listened to the reviews and bought PXC 550's
I've been addicted to listening to music since 16 years old and never really had a decent pair of headphones to listen to it to, that's 34 years of probably substandard sound! After talking to a colleague at work about her Beats headphones I decided to splash out on a pair of headphones for my 50th birthday.
I checked all of the reviews, both music and IT ezines and user reviews. It was a decision between Sony WH-1000XM3's, Sennheiser PXC 550's. The Sony product had just a few too many defect and customer service complaints whereas the Sennhei...ser's were rated as solid and reliable. Next was where to buy them in Victoria, Australia? I checked online prices, online shopping and bricks and mortar shop prices. The two best prices were between Scorptec ($349.00 AUD) and another Melbourne audio shop that had them at $299.00 AUD but I hadn't shopped with them so went with Scorptech that I always found reliable. They were and customer service was great! The headphones right out of the box look great. They come with a black zip case that they fit snugly into. It all feels like luxury. Cables and accessories are held within a netting compartment enclosed with an elastic strip. The headphones fold into the case with a piece of material separating the ear pieces. I'm old school so I charged the headphones to full charge before using them though I'm not sure if that is necessary it's just a habit.
Purchased in November 2019 for $349.00.
Great sound quality
great sound quality. Bass in particular is good. I find it a bit uncomfortable but its ok for a few hours at a time.
Overall - very happy with my purchase!
Perfect headphones for Flight travels
Sound - great
Comfort - great
Build - great
Price - average
Overall, a good quality product which comes at a cost but proves its worth. You will not regret this purchase. Touch interaction on the sides. Noise cancellation works good.
A great deal.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Can one listen to audio books downloaded on my iPhone on the headphone?
Yes. If you pair the headphones with your iPhone via Bluetooth you can listen to all audio. They also come with a cable to use as wired headphones. But if you have a newer iPhone, you will need the lighting to headphone adapter.
Using GarageBand with iPad I tried my PXC 550 sounded awesome listening to recordings , but when I plug guitar in ITrack audio interfacethe sound is delayed and really bad that was Bluetooth then tried the lead into iPad the same terrible sound is there a step I’m missing or doing something wrong?
Get an answer from our members
|Features||Microphone Included and Noise Cancelling|
|Frequency Response||17 - 23,000 Hz|
|Battery Life||30 hours|
|Connections||2.55mm Jack and Bluetooth|
|Charging Time||3 hours|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Black|
|Release date||Aug 2016|
|Replaced by||Sennheiser PXC 550-II|
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