Sharpe Trade Services

Rod was very professional. Completed the job to our satisfaction

Thank you Rob for your fast response and thorough service.

Rod was super helpful and explained everything to me very well. Would recommend!

Gentleman was friendly polite informative .he explained.about pads that will be ok for this summer but may need replacing for next season n he showed me photos

Prompt, certious,very clean in his work, was very knowledgeable of his work

On time, friendly, professional service... and at a reasonable price. Air conditioner working so much better now.

Be warned Warranty issues on my enphase system that was installed 7yrs ago 3yrs warranty left Micro inverter failed Multiple calls only to speak to rude staff Sharpe wanted $260 to cover their own warranty! Beware

Waste of time and money to use this company – We will give u 0 star if We would. We called 82625000, and told the guy our water fee has been tripled for a while, we need plumber service to fix leaking pipes. They sent someone to my house, he checked my roof, and told me he will recommend us another company who could do underground pipes, since he can’t do it. They charged us $198 for the… Read more

useless job. We are not sure if staff in this company need more common sense that for our job we definitely need a plumber who could do underground pipes. Or at the first minute they know that they just want to charge us $198 and go. If you want to waste your time and money you can use this company. Hope you can cheat more people.

Quick to promise, but unresponsive when it comes to cancellation – We had a query for a solar system. The consultation went well. Unfortunately, due to shading problems, we had to cancel our order. This is where things went south for what could have been a good service. It's almost complete silence from the account team. Every time I called to chase up an update re my cancellation, I was given "It's not in my… Read more

control, account people are in a meeting, can I take a message?" and there has been no follow up whatsoever. Emailing them yields absolute silence.

Has there been an email saying "We're working on it, but there has been a blocker of sorts", I would have been ok to wait. Being silent is just not the way to go about it.

It's absolutely frustrating dealing with such a service provider.

It's their systems, not their tradesmen – I've always found the tradesmen from Sharpe to be efficient and able to communicate complex issues clearly and effectively. If only the organisation they worked for could be like them. Their customer service 'interface' is a shambles, however. An example: I've called with a request, the details of the request were logged (I guess that was the… Read more

keyboard noise in the background) and was told someone would get back to me. When no one got back to me (sometimes 2-3 days later) I would call again and it was apparent they had no record of previous call. On the other hand, I called recently and spoke to a tradesman (Scott) who took personal responsibility for the issue and was there the next day. So I think it's their systems, not their people.

Worst communication and lack of professionalism I have ever encountered – In Sept last year (2021) I realised my ducted evaporative cooling system was on the fritz so I contacted Sharpe ERS for them to service the system (since they'd been spamming us with fliers). A tech came out to do the service 30/9/21. Told us there was an exposed circuit board and gave us a quote for replacement parts or whole new system. I was… Read more

charged over $250 for the tech to give us a quote and tell me it was broken. Was here less than half an hr. Beginning Oct I contacted Sharpe to replace the whole system. I chose the SuperCool exs 160 model. Quoted me $4,500 over the ph. Required a $450 deposit for this which I paid for in the same call. They gave me a timeframe of a week for installation. Booked the install for 1.30pm on 15/10/21 (well after the estimated timeframe). On the afternoon of 15th Oct, with no word from them, I called to see how far away they were. Was told someone would check and ring me back. Almost an hr passed and tech still hadn't arrived + no return call. I called back about 2:45 (after scheduled installation window). He said they had called the supplier that morning and hadn't heard back from them. Why had no one told me this? They didn't have my system. He wouldn't give me a timeframe & wanted to call and reschedule once the system arrived. No one had made me aware that my system wasn't in and they never turned up for installation - zero communication before the time they were due. On 16/10/21 I called and explained that I would like my deposit refunded as they had missed the delivery window with no communication from them. He put me on hold for a very long time. Then when he picked up the line he kept talking over me and was very rude. He told me very bluntly that I would not be getting my deposit back as I couldn't "just change my mind and cancel the contract". Suddenly they were offering to come out Monday for the install (funny, they hadn't told me my system had since come in??) I told them I found them very unprofessional and realised they were overcharging me on this exact system by $700. I was very upset by the call and told them I would be taking up the matter my deposit with my bank. He laughed at me and told me to go ahead.

Told the whole story to my bank and got the refund back within 2 weeks! Moral of the story is - always check reviews! I went with Rite-Price H & C in the end - got a good deal they were phenomenal. Especially their communication. - So important in a business. I'm about to add my review for them now. :)

Falsely claimed powerbox uncompliant – Claimed my power-board was not compliant and would need to be reported to authorities. Quoted $4,000 to upgrade it. Got a second opinion. That electrician not only said that an upgrade would be around $1,200 but that I didn’t need one!