Shead Property

Extremely Poor Communication – I reached out to inquire about a rental property but my efforts to initiate a communication with Maia Chand was beyond disappointing. This lack of responsiveness reflects poorly on their professionalism and customer service.

Very well treated – Rental agent, Aya, helped us to get a tenant for our unit. Aya was professional and knowledgeable. She conducted all inspections and sorted all applicants to recommend one who is most suitable. She provided a few tips for a better presentation of the unit, but nothing deceptive. She was the height of integrity at all times. We would recommend her… Read more

and the agency (especially Kelly) as they have kept us informed and looked after our interests. It is to be remembered that the owner has the final word in accepting a tenant. Not the agency.

Fan Zhang as my property manager provides good service – I am very impressed with Fan Zhang's work as my property manager. He is reliable and quick to respond to request. He gives good professional advice as regards maintenance requirements and market appraisal of rental.

Barely communicate and allow all annoyances to continue – Have tried many times to get some things repared in our apartment building AND our own place. Took months to replace outside lights (couldn't see the stairs while I've been having knee issues). We've also complained about the faulty and very dangerous elevator, yet nothing has been done. They always reply after ages and say "we'll get someone to… Read more

look at it" ok so do it.

They also allow for any disturbances. Our neighbours under us have been renovating for the last month. They didn't tell anyone and it took my asking to actually obtain a half-assed schedule. They also used power tools after 8pm. The real estate doesn't care, so we will be submitting the 4th noise complaint now! And, as I type this, the stench of cheap house paint lingers through OUR house because of them. Thanks!

Lease agreement cancelled the day it was due to be signed, a day before intended lease start date – Situation echos that of SPio 1. Applied and approved for a rental property. 2. After approval, the agent requested we wait a further two weeks until the start date. In the meantime there was a candidate lease sent in an email. The email states that the attached candidate lease is not the final lease. 3. Querying on the phone about the final lease… Read more

and any additional terms therein, the agent stated that the email contains the standard lease and the final additional terms will be different (spoiler alert, they weren't). 3. Two days before the lease is due to be signed, with the start date of the tenancy the day after that, the final draft of the lease agreement is sent. 4. I query the meaning of some additional terms and suggest rewording some of the additional clauses. 5. They refuse most of the requests but agree to a rewording of one of them that same day, the day before the lease signing. 6. On the day of the lease signing, the agent calls and says the owner doesn't want to proceed with the lease since they feel uncomfortable with me querying the additional terms. Asked for bank details to refund the deposits and advised that the bond can be refunded via bonds online.

Being shocked at landing at this final position, any attempts at salvaging the situation were refused. Any discussion of how the relationship soured led to the agent saying that all properties for all their existing tenancies agreed to this and the owner doesn't feel comfortable and there is no chance of reaching an agreement from this point on and its definitely cancelled.

Be aware there was essentially only one negotiation attempted for the additional terms. I asked once over the phone about clarification of meaning of one strange clause and rewording some minor additional clauses. I was advised to submit a potential rewording of the clauses but no clause will ever be removed. Following this, I submitted an email with suggestions rewording some clauses and a written request for clarification of the meaning of a particularly strange clause. The reply was swift, with agreeing to one re-wording, rejecting the other proposals and given some examples of why the strange clause was there. The next day the agreement was cancelled without any further communication in between. It was far from a drawn out long disagreement/negotiation process.

Given the extremely close proximity of the lease signing to the actual lease start date, I had already organised for the move to occur. Utilities were organised to be disconnected from the current place and connected to the new place. This includes, electricity, power, gas, the ISP connection and a pest control person to give a routine spray before we move in. These all had to be cancelled the day before they were to occur. Many people are affected by this strange tactic of cancelling an agreement, all the removalists, utilities companies as well as the need to advise the landlord of the current premises that I no longer will be moving out.

Avoid at all costs. Cheap prices and cheap people – I wish I had gone through the reviews here. Hopefully this review will help others avoid this agent. The law does not support you if you haven't signed the lease even though you have given all deposits. I asked questions on the draft lease and they cancelled my tenancy 3 days before move-in when I was all set for moving in. I had movers packed and… Read more

ready, current place informed of move-out date, electricity, gas connections & disconnections setup. Without reason my tenancy was cancelled and amount returned leaving me frustrated and living out of boxes for few weeks.

1. Attended inspection on 19-Aug-2020, Approved on 27-Aug by Shead Property, Chatswood. 2. Verbal and SMS agreement with the Agent that 2 days before the actual start of the lease, keys would be given to enable shifting of furniture. SMS and e-mail follow ups were met with positive assurances. 3. Bond amount through Rental Bonds Online and 2 weeks rent was collected in advance on 27-Aug. 4. Holding fee receipt confirmation email sent by agent on 31-Aug 5. I initiated my termination of tenancy at my current place in preparation of moving in to the new property, arranged for removalists, electricity & gas connections at new place and disconnections at current place 6. Calls to agent and his Manager, [name removed] on landline on 4-Sep, reminder email and call on 5-Sep for sharing of lease did not elicit any response. 7. On 7-Sep, I receive draft email with alternate images upside down and a lease start date different to what I had verbally agreed. E-mail and phone exchanges was met with rude declines to honour verbal commitment 8. On 7-Sep late night, I studied the draft lease and sent questions on the draft lease agreeing to prepone the start date and pay the lease as per the ask from the agent. 9. On 8-Sep, I was told the owner no longer wants to continue with my tenancy and was returned the deposit amount. Asked to claim the bond back from the portal.

Requests to reconsider and the reasoning for declining was met with firm NO as answer leaving me with no choice but to cancel all move-out from current tenancy and move-in arrangements at the property 3 days before planned shifting.

As a would be tenant, I had already made all arrangements by giving notice to current landlord who already got another tenant, removalists, gas and power disconnections and connections, etc No compensation offered or attempt made to reconcile or resolve the issue. Looks like they do not want to give a legal lease and any tenant who pushes for compliance to law would be met with rude behaviour and turned away. I kind of dodged a bullet in one way.

TERRIBLE – Every single interaction with Shead Property Chatswood was terrible. Upon signing the lease- they were late and rushed us because they were late. When leaving the property- no formal appointment made to return keys. NO INSTRUCTIONS as to how to leave the property or what was expected. [name removed] used our bond as leverage to make us steam… Read more

clean the carpet and have our cleaners return 2 times to wipe dust from INSIDE the lights and other highly minuscule tasks. BY LAW property managers are not allowed to make us steam clean the carpet unless there are pets on the property (which we did not have). They are aware of this but they aim to take advantage of people who do not know any better.

In addition to this, they are constantly sending texts while I am at work and if there isn't a reply within a few hours, backed up by question marks to demand a response "?" .

We are now with LJ Hooker and cannot believe the difference in customer service.

Avoid shead property chatswood.

Avoid [name removed]

Lies and manipulation – Tenants, be careful with this agency and Anne Dolan if you want to see your bond back. Although we used their preferred end-of-lease cleaning agency to guarantee a swift release of our bond, Anne has been manipulating us into paying an additional fee for the carpet (although in good condition) to release the bond faster. The law stipulates that… Read more

you do NOT have to pay any cleaning fee for the carpet at the end of the lease if in good condition and/or no pets. She promised to release the bond after payment of that fee which she didn’t do and we had to wait 3 weeks for automatic release. 3k+ out of pocket for 3 weeks. Anne Dolan is a liar and a manipulator.

Worst. Agent. Ever – The most unprofessional group of agents I've dealt with. First, would not respond to messages or emails left to inspect an apartment. Then reached out via the Real-estate.com.au site for an open inspection between 3-3:40pm. I take off work and show up at 3:15pm only for them to tell me that they don't have the keys to the bedroom but have a 1 bedroom that can show me instead. Would never signed with them after this experience.

Completely unprofessional – Been renting a business through this company for 4 years now. First two agents were great, but the current one is a big pain. Phone calls are rarely returned, silly excuses given i.e "I lost your number". Simply not good enough. Had some issue with my shop and because of that I was falling behind in rent. When he managed to find my number and… Read more

call me I was shouted at and threatened with termination after I tried (in vain) to explain my situation.

I agree with the other reviewers, people need to avoid this agency. I think they take their clientele for granted because there is such a high demand for rentals in the area.

Cheats - won't return the full bond money – Shead property in Chatswood are cheats. They won't return my bond money and once I filed a case against them in tribunal they contact me straight away to return my bond in full. They also promised me that Tele dishwasher on the property was functional when actually there wasn't even a power point for the dishwasher. The one that was kept at the… Read more

time of the inspection was non functional and to mislead people. After several phone calls and follow ups they agreed to fix the dishwasher. I wish I had read the reviews before signing the lease as they are absolutely horrendous to deal with.

Dread Shead – Reading the other reviews confirms what I already expected, both renters and homeowners, should Dread Shead. If you are considering putting your property with Shead, please don’t do it. Don’t put your renters through it. They may move out just to avoid dealing with Shead Chatswood. How could Shead hire such disinterested and unresponsive… Read more

property managers that make rental life even harder. My girlfriend and I have been in a Shead apartment for nearly a year and consider moving just to avoid dealing with the people at Shead Chatswood. I have rented many apartments around Sydney but never have had to deal with anyone who hates his job so much as the property manager at Shead. When phone calls finally get returned all we get is rude remarks about how overworked he is. Get a new job mate! Save yourself and us.

December 1st 2016 Update: Left Shead

Had enough of the property manager at Shead Chatswood. Surly and rude when he finally returned my calls. Not a bad unit but not good enough to deal with this guy. Have moved on and made sure my new digs were not with Shead Chatswood - the biggest factor in finding the new place. Happier already.

worst property agent ever – My advice: do not deal with them. Our agent didn't even bother to call/text/email us back. Once I called him 1-2x every single day, he finally responded and he always forget which property that he has to deal with. (in his defence he has 300+ properties to deal with - so unprofessional?). He also uses unprofessional services (electrician,… Read more

repairmen etc - probably all his friends.) Tenants are very unhappy and turned out they are related to VIP in my life. How embarrassing.

Don't use them unless you want your tenants to avoid your property – As the above review; such slow response time. I don't even want to go into it but extremely unaccommodating. They have their ways and there is no working around anyone. If knew what I know now, I wouldn't have rented a property that they were managing. From now on I will be avoiding this company, including purchasing my first property from them and will be letting my friends (who lease their properties) to avoid using them.

Inproductive property management team – My experience was as a potential landlord. I called Shead one day and was replied 3 days later. I asked one of their agents to come to my property in Roseville to have a look, but was informed that they would only come if I was 100% going to let them manage the property. I said I would need some time and she hung the phone....