Silver Star Motors

Got GLE , done merely 2400 km , started giving me problem. Has been to the Silver Star 3 times already . Gave me replacement car with minimal fuel., had to refuel car. Showed arrogant attitude when informed. Aren't they suppose to do that when the brand new car they sold is giving issues within few thousand kms? was told part has to be ordered… Read more

from Singapore will take 2 weeks Imagine that happening to brand new car and time wasted 3 visits already in 1.5 months

Staff in service Centre rude and arrogant ,not helpful at all especially by name of [Name Removed] or [Name Removed].

DONT BUY FROM THEM PLEASE . waste of time , no courtesy , full of arrogance.

Tech Help – Went to silver star just for some tech help. I could not have asked for more. Very helpful and knowledgeable, nothing was too much trouble. I would highly recomend.

Julia receptionist from Service team is Rude & Arrogant – JULIA the receptionist at service at Doncaster Silver Star Mercedes Benz was Rude & arrogant when I called in to book my vehicle in for yearly service. Complete lack of professionalism and customer service. Why are people becoming so insensitive? Unacceptable

Sold me a new car that had been in accident – I bought a brand new mercedes from these guys. I took it back to them the next day as the rear bumper bar was not fitted correctly. I asked them if it had been in an accident and they denied it. They stated it was from the factory like that and it just needed new clips. They corrected the problem. Over time I noticed a few things that were… Read more

not quite right with the car so I had it assessed. The assessor told me it had been in a head and tail collision pointing to things such as underspray, the thickness of the paint in the areas where damage had been sustained and removing the internal covers highlight further hidden damage. Needless to say I haven't been back to them. We now buy our Mercedes from another dealership. Please beware when dealing with this dealership. They are the reason why so many car dealers have a bad reputation.

GLE 300 D tyre issues – I recently had an extremely disappointing experience with the service provided by a local Mercedes-Benz service center. From the moment I walked in, it was evident that their customer service was far from satisfactory. The management staff displayed a rude and dismissive attitude, making me feel unwelcome and undervalued as a customer. To make… Read more

matters worse, my brand-new Mercedes-Benz car, which should have been a source of joy, turned out to be a complete nightmare. Right from the start, there were massive issues with the car's tyres, trim, display messages, broken camera. It seemed like they were constantly deflating, resulting in frequent visits to the service center.

Despite their promises to fix the problem, the service center failed to provide a lasting solution. It was incredibly frustrating to have a luxury car with such persistent issues, especially considering the significant investment I had made.

Overall, my experience with this Mercedes-Benz service center was nothing short of a disappointment. The combination of rude management and the ongoing problems with my new car's tyres left me extremely dissatisfied. As a consumer, I expected better service and support from a renowned brand like Mercedes-Benz, but unfortunately, this was not the case.

Poor of everything – I would like to raise everybody's concern about my purchasing experience of GLE 450 with Merc. I ordered my GLE 450 with AMG & vision package (7 seats) last Dec 2021. We tested driving a GLE 450 that has memory seats. When we placed the order, we double-confirmed with the sales that the memory seat is included in the AMG package. We also asked… Read more

about what function would be cut because of the chip shortage. And then we emphasised that it's ok for cutting other functions except for the memory seat & headup display. The sales checked with his manager and told us that GLE450 still got the memory seat. However, as a result, the memory seat does not exist until we find out ourselves. No one from Merc calling or informing us. This is a mismatch between merchandise and what we received.

According to ACCC:

"These rights include that your new car must match the description provided or demo model"

Long Story here:

In July 2022, we got a call from Silver star Doncaster and was told they have got our car. We needed to pay in full before going in getting our cars. When we arrived, sales were not there, someone else (a finance person maybe) guided us to the process, we also had to sign all the paperwork before checking the car. We did not get introduced to the functions and we asked a member why there is no memory seat. She told us that she did not know better ask the sales member but he was not around.

So when we back home, we called the sales and asked whether we got the right car because of the memory seat. And then they told me that the memory seat was cut for our GLE 450. I said when I ordered the car I said clearly that the memory seat is available and the demo car clearly had the memory seats. That sales said your previous sales has left with his whole team. And I am new here, I don't know anything. I will talk to my manager and call you back.

So the whole day I waited for him to call me back but I didn't get any callback. We called Silver star again and the reception told me that sales talked to me on the phone is on holiday. So she helps me to put it through to the sales manager. The manager is sorry for my experience and would contact to head office see what he can do.

I waited for another week and I didn't hear anything so I had to call them again. The sales manager said he is still waiting for Merc head office and he would call me once he heard anything from them. So I waited for another week. And I went to the Silver star Doncaster and asked to see the sales manager. He showed me his email that Benz emailed them about the memory seat wouldn't be available for the GLE 450 from February to July. (Our car is manufactured on April). However, I haven't gotten any call or email to inform me about this before signing off any documents and payments. The sales manager told me that's because my previous sales has left hence there was no communication. I mean if we got notified, we have the option to cancel the order and change to another model that has it.

The sales manager again told us that he would talk to the GM and see what they can do. So i went home and waited for any call from GM for another two weeks and nothing. So i called them again and they said GM would call me by 3 pm on that day. No one called me on that day and the following week (kind of expected as they never called back).

I had to call again and finally, I got a chance to talk to GM. He told me that the head office cannot do anything. I asked to put the memory seat on my car or change to a car that has the memory seat. He said that they couldn't make it happen. They only can give me $1000 as compensation. I wouldn't accept it as this is way too low for the function and value missing in the second-hand market. After that, he ask me to complain to the head office. so, I told him I would rather go to VCCC or Fair trading to complain to them. During the whole conversation, He had a really bad attitude. He did not have empathy and do not care about customers after sales.

As a customer, we have been actively tracing you for the after-sales service that is buried in Mariana Trench. And the proposed resolution is like brushing us off.

In conclusion, I just want to let everyone and the company know about my experience and hopefully, these people and the company can respect their customers properly and solve issues. Not brushing people off after money grabbing.

Poor after sales service – I called the dealership some 4 weeks ago asking to receive a copy of the A1 service that was carried out on our mercedes 180gla urban edition which was bought second hand from another dealer as i did not have a copy and wanted it for resale value. I spoke to someone called Michelle who told me that the car had been serviced there in feb 2021 1nd… Read more

that if i send in proof of ownership via email she would send me th eservice record and i sent her a copy of the current registration and pruchase details as proof of ownership. I received no reply and called again after a week. I was told then to send an email to the service department and they could help me. That was over 2 weeks ago and i have heard nothing, Not good business practice with this issue and i would at this stage not recommend anyone to buy or service their car with this company. VERY POOR Siverstar motors.

Dishonest dealer – Deposit paid and contract signed and when the car due to be delivered they most likely got someone to pay more and contacted me to terminate the contract. They let three fire different people to contact me but their nose Den and Bobak are very weird people. They even more expensive than others and do not tell truth.