Simpson SWT1043

Fragile machine - broken after 3 months – Purchased in May '18 and broken by August '18. Developed some alarming clunking noises during wash cycle which then turned into a high pitched screech like the sound of stripped gears. Called up service centre and were advised no service available for 4 days and only could come on a day where we are not home. Now have to wait a week and expect… Read more

that it will be weeks before actual repair can occur so we are family of 5 without washing machine (once again after similar issue with the previous Fisher and Paykal back in May). Sadly it seems there are no longer any decent appliances we can purchase that last. Expect we will also now have to buy another machine as a spare because I cannot even rent a machine for short term. Absolutely fed up with the terrible quality we all now have to put up with.

Worst machine and an even worse customer service. Machine motor broke down after 4 years of normal use and their Electrolux customer service has been greatly unhelpful. They keep asking the same questions, lose photos and videos you send them and the customer service representative is dismissive and rude. They stop replying to emails as well. Do not recommend - avoid Electrolux and Simpsons if you value quality and customer service. Show details

Don't do it – This machine is VERY noisy, we stuck with Simpson as our last one lasted almost 20 years. The active wash function is terrible for water hammer in the pipes. Have had this one a couple of years and now leaking water as it has a split rinse hose. Only positive is the amount of clothes I can fit in a wash. Won't be buying another Simpson.

Perfect Family Washing Machine – The quick 20 minute cycle is a fantastic feature especially if you want to freshen up clothing. The auto water level saves time and money adjusting to only what is required. Daily wash 45 minute cycle is my go to selection. Show details

Simpson Top Loader Washing Machine 12kg – We bought the 12kg Simpson washing machine from Good Guys Penrith NSW. Excellent washing machine. Great for the bigger loads of washing. Service great from the shop and an excellent delivery. 100% recommend. Show details

Makes laundry lovely! – The washing machine is so useful in daily needs, easy to use, economical as well. The durability is awesome, I’ve never had any issue since I had it. I highly recommend it. Show details

DO NOT BUY ELECTROLUX PRODUCTS – Don’t buy this machine!! I bought my machine in December 2021 brand new. A few weeks ago, there was a burning smell coming from it. So bad I could smell it through closed doors!! I called my own tech out because I knew it had run out of warranty, paid $150 for my own tech to tell me that it’s an electrical fault and a safety issue and it should… Read more

be covered by the manufacturer. He advised me to call the manufacturer because they are liable to provide me (consumer) with a washing machine that doesn’t almost cause a fire within 3 years! That this was a very serious safety issue and had I not been vigilant, this machine would’ve 100% caused a fire in my house. And where my laundry is in my house are my children’s bedrooms right next to it!!!

So I called Electrolux to organise a service tech to come out and assess. That was all fine booking that in. Then a few days before he was meant to come out, they cancelled my service call with no explanation!! I had to call them back and ask why it was cancelled to which they replied with “sorry that was a mistake, not sure sorry.” Reschuled my service call, sweet.

Technician came out to assess and found the exact same thing as the tech I paid for… electrical fault that’s a safety issue. The plug and wiring both need replacing and the machine is a massive hazard to use. Advised by Electrolux technician NOT to use because it will cause a fire. Both techs claim that because of friction from spinning, it has caused the plug and wiring to be worn down and came close to causing a fire. Extremely bad flaw in the design!!

Tech told me to call the office to find out what was happening as he had no idea what the steps were going forward. Great.. no help at all…

So I called them that day. NO ONE could tell me anything. They didn’t know if they would send another tech with parts to fix it or refund/replace my machine. Just kept telling me to await a call.

Since then, I have had to call every single day to follow up because I keep getting told “an escalation member will contact you within the next 24 hours” AND THEN NO CALL IS RECIEVED!

I waited till after the weekend, Monday came around and I still had. I call. I decided to write an email and then made another call to which I said that I would be going to ACCC because my rights as a consumer are not being met.

That same day I received an email saying “As discussed, we would like to offer to replace your SWT1043 with the WWT1084C7WA, at a cost of $200.”

NO ONE DISCUSSED ANYTHING WITH ME! I received no calls about this AT ALL. So I then called them back AGAIN and queried the $200 charge and why no one discussed it with me. I’ve easily spent well over $200 in laundromat fees for the last 3 weeks to wash clothes as I have 4 young kids so to be slapped with a $200 charge on top of the entire ordeal was atrocious.

I agreed to the replacement machine and negotiated the fee to $100 and they told me ONCE AGAIN, someone will call me to arrange payment and delivery!!

I’M STILL WAITING!!!! My anxiety and depression have hit me harder these last few weeks, rightly so, with the amount of stress this company has caused me. I do not recommend Electrolux products to anyone based on this service.

EDIT: I called Electrolux one last time upset and almost in tears and nicely asked for an escalation number to call so I could stop calling the service center (they wouldn’t give it to me on previous calls). I finally got the escalation number, called them immediately and got a escalation team member who was rude as hell, she didn’t want to hear anything I had to say, just wanted to rectify the issue so she didn’t have to hear me anymore lol. She credited me what I paid for my washing machine at the same shop I purchased it at. (The good guys).

Good outcome to a horrible experience :)

A throw away just out of warranty – Used it for just about 2.5 years. Bought Dec 2019 retired near death May 2022. It was affordable, did large loads and worked ok. A long time ago it started going out of balance occasionally. Not so often that it was noticeably but slowly got worse to the point it jumps around the room. The technician said it was the gear box and was not uncommon for this machine. So this machine is definitely not affordable.

simpsoN WASHING MACHINE IS TERRIBLE – I bought it 6years ago in newzealand and worked fine but after several using this, its stored in the garage. Recently I had a tenant and I let her use it. But suddenly the power wont turn on after it had been used for 10days. I called the technician to fix it because this machine is near brand new that is too good that I give it up. Being… Read more

checked by technician, he said he had to replace the whole control panel that costs me $250. That made me really upset. How come near brand new machine to be out of order like this? Never buy simpson appliances also they dont run customer service center. When I emailed them, my enquires went to 3rd party repair center. What's such a ripping off?

Never ever buying another Simpson – Bought My new Simpson 10kg washing machine few months ago and It doesn’t cleans clothes and my clothes are covered with fluffs and dust balls. Very unhappy n I want my money back. Auto sensor doesn’t work properly. Show details

Never buy a Simpson washing machine – I bought a 10kg top loader SWT1043 beginning of December last year. I started having problems with it in February. It would start filling up with water then it would stop before it had filled and it would start washing with no water in it. The technician came out and replaced the sensor valve. That night I put a load of washing on It did the… Read more

same thing. Contacted them again. Wasn’t impressed their customer service is disgraceful. Took 2 weeks before I managed to organise for them to come out again. This CD time they replaced the same valve and the main control board. 2 days later I put a medium load on. Luckily I stayed with the machine. It was taking way too long for it to fill a medium load. So I paused the cycle and opened it to check. The water level was that high it was only 2 millimeters from overflowing. I contacted them for a third time. I was informed that they were going to come out a third time to fix it. Told them that isn’t possible as I had bought another washing machine and the Simpson was in my lounge room. But they insisted on coming out. Eventually they agreed to give me a refund instead of a store credit. From when it first broke down until today it has taken almost 3 months to get a resolution.

absolute rubbish that should never be sold in Australia – very slow always takes forever to wash clothes. Constant problems and water comes out all over the floor Show details

E50 motor error – E50 motor error, 13 months old, mild use, purchased from The Good Guys. Waiting 3 weeks for the tech who waits for parts and motivation. Very very disappointed, for the price. Will not buy again. Simpson / Electrolux offer me a number to discuss, which is missing a digit; then asks me to EMail. 2nd rate build, 3rd rate service, 4th rate… Read more

motivation. No care, no responsibility. We will be boycotting Simpson / Electrolux for the remainder of our electrical lives. We lost a Grand in good faith; save yours-

I should have done my research – I just bought my machine, first load and already not user friendly. I can't open the lid to add any items. It won't let me set the water level. It makes a "hissing" noise while washing. It takes so much longer to finish the wash. It won't let me set the water temperature. I always had a Simpson and the older models were so much better. So disappointed with Simpson and Electrolux. I don't want the machine to tell me what to do. That is my job. Show details

Lemon of a washing machine – We bought this washing machine in May 2018 because we have had Simpson before and they were reliable. This one is just a nightmare. It sounds like someone is playing the drums in there when its on, we made a warranty claim in April 2020 and the service man said it was faulty from manufacture. He replaced 90% of the inner workings of the… Read more

machine. Now its making the same noise only this time when we called about the warranty, it doesn't cover the replaced parts.

Stay away – $1000 for a pile of crap. 16 months old Every error under the sun, taken back to the supplier and they can't find anything. It is like a great wall version of the washing machine world. Show details

Simpson SWT1043 – Have had this machine for just over 3 years. Just after the warranty was up it started leaking. Now the past few weeks I have noticed that the cycle I use is taking longer than it said on the digital timer window on the machine. Today the cycle should have taken 1 hour and 13 minutes, so I put on my stopwatch, on my phone, to check and the cycle… Read more

actually took 2 hours and 19 minutes. As there is only the two of us I only do two washes a week, not a heavy wash just day to day regular clothes. If I had used it more than that I am convinced it would have played up long before this. I am very disappointed with this machine, we had our previous Simpson top loader washing machine for over 10 years, without any problems at all. That's the main reason I went for this make. If I end up having to replace it I would not pick a Simpson again.

Edited to add: I tried a 45 minute cycle on 15/2 and that also took over 2 hours!

Most frustrating washing machine – Had previous imprison machine and was great lasted nearly 20 years. This one always keeps shaking itself and comes up with an imbalance error on it. I would not recommend

It’s a piece of cr*p – I have owned 3 Simpson top loader washing machines, the current one I purchased only a few months ago. Each one has lasted around 10 years, after which time, something goes wrong and I just get a new one of the same capacity (6 kg). The last two machines have been great hard wearing work horses that just keep on washing. This new one is a piece… Read more

of crap. It’s ok to handle socks and light weight clothing, but if I put anything heavier in like, say, a towel or a doona cover, it keeps stopping throughout the spin cycle and tells me the load is unbalanced. This is very annoying and frustrating and several times I’ve just hung washing out that’s not even been spinned off. It’s impossible to balance the load to the machine’s satisfaction.

This is my last Simpson.

Don’t buy one, they have gone to the dogs. All my ratings on this machine are a 1 and if I could give it a negative score I would as it grates on my sanity.

Faulty heap of – It does wash clothes although it is extremely noisy and in the last 2 years I have had it I have had the tub supply water hose replaced 3 times and according to Harvey Norman anything that needs to be replaced 3 times is classed as a major failure and should be replaced with a new one but no being 2 months out of warranty Electrolux/Simpson… Read more

replaced the part for free but won’t replace the faulty machine only a matter of time before it happens again

Unhappy customer SWT 1043 – I hate this washing machine worst machine I have ever had, starts the minute you turn it on with no water in the machine, clothes come out dirty and smelly still. Doesn't do what a washing machine should do. Show details

Was awesome! – Washing machine was so good although within a year it started flooding out the bottom ahhhh not sure how much it will cost to fix hopefully not an arm or out to the tip with that one Show details

Dreadful washing machine – This is such a bad washing machine and disappointing to write this as always had this brand and been very happy. It would seem that the quality is just not there anymore. Have had several service calls to the house and even taken to the warehouse for repair. Not only returned scratched in many places but still have very bad noise and don't even… Read more

get me started on the lint collector (does not work). Sadly have to say look at other brands for washing machines as you will be disappointed if you purchase this one. Not happy!!

absoulute crap – active boost is programed by a 2 year old that has never washed a thing