Simpson SWT954

The worst washing machine I have ever owned. Washes ok but when it try's to spin and rinse CONSTANTLY GOING OUT OF BALANCE. DO NOT BUY THIS WASHING MACHINE. I purchased it to wash horse rugs and towels, I hate this washing machine. Seen other horse owners selling this model saying it sometimes goes out of balance, liars!

Great washer still going strong after 12 years – Great washer Loves heavy loads and has performed hundreds of washes over twelve years. Had to replace the main board after ten years and the bowl suspension struts after twelve years. Just like maintaining your car it needs a bit of love every so often. Show details

We loved our Simpson 9.5kg!! – Sadly our machine is out of warranty however we have loved our machine but recently has started to shake violently when not full and cause alarming sound! Pls help Simpson! Show details

Great machine – We have had our Simpson washing machine for years and it has never let us down. It copes with everything from delicates to stained and sweaty work clothes. I can get in huge loads, so perfect for our family. Maybe people like to vent when things go wrong but rarely when things just tick along nicely???  Show details

Unhappy Jan – well thought I would come back and let you know that after fighting and nearly having another heart attack over it I finally got it replaced Wahoo thank you to that staff member the new one is AAAAAAAA SO FAR will be back if I have any problems with this one  Show details

Brilliant machine! – We simply love our Simpson! We have had it a good 7 yrs. it is a 9kg machine. It washes very well with a strong agitation to help remove all stains from clothes. My husband is a mechanic & always gets asked how his clothes are always so clean?! We have had to have the suspension struts replaced on the barrel which was approx $200 but since then… Read more

we’ve had no issues at all. Only thing I wish is we could turn the beeper off for night washes while u sleep. It’s a very annoying beep! Lol

Finally it got to me!!! – Just tried to do my daily wash, and yes, another E17 message. After seven years, it finally got to me and I punched the machines lights out!!! Now off to buy another branch of machine. Show details

Simpson brand is now garbage – I hope people read up on reviews on their products before purchasing. Mine keeps getting error 17 after the wash cycle it throws itself into every direction like many other people have been getting. Tried replacing the suspension thinking that was why its unbalanced -nope- pulled the whole thing apart and back together and runs just as crap Show details

Made in Thailand - Died in Sydney – PCB power circuit board FAULTY! Built to break NOT built to last anymore. Issue -> Electrolux -> Thai factory -> Import rubbish -> Aussies suffer :( Never ever ever again if i wanted a plastic useless box I can just go bunnings and buy a garbage bin for $10.00 instead.  Show details

Absolutely disgusted – I always thought Simpson was a fantastic household name & brand, that we have trusted & enjoyed using over the 20 plus years we have been purchasing different appliances. But this washing machine SWT954 oh my life!!! I don’t know how many times I have waited almost close to 2 hours for a load of clothes to wash, then the errors E this & E that...… Read more

to the point of wanting to take to the machine with a sledgehammer & go back to good old hand washing... but having a large family & teeenagers, who change their look 3 times a day {insert rolling of the eyes lol} I’m a single parent also, so this cost for having parts replaced & this & that... but last night was the be all to end all... I have the man flu at the moment & had just put my sheets on to wash, then ended up in the shower trying to break my fever somehow, only to come out & almost have a heart attack when I smelt something burning... so I rushed to the laundry, only to find my piece of crap SWT954 almost on fire & making a growling noise, my sheets are fine, my pillow case is no longer R.I.P. my lovely night drool catcher... lucky no one human was injured or killed from this malfunction!!!

I thought Simpson brand was reputable - Mistake big mistake – Purchased the 9.5 kg Washing Machine 10/3/13 thinking I could wash quilts in it. The quilt rubbed the edge of the plastic inner circle and was hard molten pieces of plastic. Simpson advised it was not made to wash quilts, Cannot see a clause in their user manual. Over time it has become a chore to do the washing as it gets the E17 fault and… Read more

is out of balance all the time, don't even think of a small wash.

I think it is time to contact Electrolux as a Consumer I am protected by Consumer Law, I am supposed to be able to use the item for the purpose intended...washing.

My previous washing machine lasted 21 years.

Worst washing machine ever – For such a big brand there should be better way of dealing with these problems, Error ‘e50, e17 have had them all in under 2 years of purchase, wifey bought it as it was big enough for our growing family, turns out this machine works when it wasn’t and has random error code popping up throughout, read a few threads that say to turn off and turn… Read more

on, but 90% of the time these don’t work have gotten sick of this, when rinsing sound sounds like a big jumbo jet is outside.

Will never buy Simpson again – It does not clean clothes well unless you put them through twice (sometimes more) and definitely NOT on eco or fast wash. There's usually soap residue left so rinsing isn't good either, especially since I do not overdose and follow instructions carefully. Sheets come out with dry spots still on them, even when I tested having the water level… Read more

higher than it needed to be for that load just to make sure there was enough water to wash with.

I have lost quite a few items of clothing to this agitator, new and old, delicate and tough, it doesn't matter.

It is definitely, DEFINITELY loud! It sounds so much like a stampede that sometimes my guests think we've entered the game of Jumanji.

It tells me I've used too many suds, even when I've put something in to rinse through without ANY soaps and it CONSTANTLY overbalances. Guaranteed in an hour wash it'll overbalance at 38, 32, 28, 21, 18, 16 and 13 minutes left on the timer. If I hadn't tied a string to the outside of the barrel to stand there and hold the barrel still during the wash I would never get another load of washing done again with this machine.

My favourite feature is the amount of noise and vibration it makes keeps the snakes away from my house.

Washes and spins clothes to death – Takes 30 minutes longer than the dial indicates. Some even an hour longer if you do an extra rinse. On delicate or handwash cycle clothes are extremely creased. In normal cycles everything gets very tangled. Even just a rinse and spin cycle takes over 30 minutes I hate it mainly because my clothes get so creased. I try to stop the machine 10 mins before the end but they are still very creased.  Show details

Worst top loading machine ever – This machine washes ok......but every time it spins the E17 error code comes up after it thrashes itself to a stop in an alarming way. No amount of careful loading or reloading to balance the wash helps....it will still smash the bowl into the sides regardless. Good Guys said it was not their responsibility and to ring Electrolux. Electrolux… Read more

refuse to do any thing about it as it’s out of warranty....of course. From what I’ve discovered it is a dud model and I believe they should repair or replace it. I rang Cosumer advice and they were no help either. It wasn’t particularly cheap and I feel ripped of as it only went properly for a couple of years....definitely would Never buy a Simpson washer again or any Electrolux products.

piece of – had simpson washing machine 7kg not a problem. brought 9.5kg 5yrs ago plastic lid hinge broke new lid $150.00 now cannot get a complete wash cycle due to unbalance simpson did not want to know as is out of warranty what more do you want me to write that this washing machine is a piece of crap not happy unbalanced scaped edge of bowl sharp edge makes bad noises floor is level think simpson would rectify problem recall  Show details

SWT9542 Nothing but problems! – My wife and I purchased a Simpson SWT9542 in 2012 to replace an older model that provided 15 years of reliable operation. Since purchasing the new machine we have had noting but problems. The very first load the plastic lid hinges snapped off. These were replaced under warranty. Within weeks we were experiencing the unbalanced issues and… Read more

the E17 error code pretty much every wash cycle. The technician could not find anything wrong with the machine. After reading reviews on the E17 issue we purchased at our own cost a new rod set which fixed the unbalancing problem, but not before the drum snapped the arm off of the drum unbalanced cut-off switch. A second rod set was fitted on 2015 to correct this issue again.

From new, it would take about 20 minutes to fill the machine with cold water. Replaced the cold water solenoid in 2016 at own expense which fixed the problem - now fills in about 6 minutes.

Today, 6 years after purchasing this machine and arriving home from holiday with a pile of clothes to wash, the machine decides it lose power and shut down mid cycle, with our clothes held ransom but the lid lock. It takes about 10 mins for the electronics to reset. After several attempts on different wash settings and readings reviews on this problem, we will now have to purchase a new circuit board for $200, with no guarantee this will fix the problem.

So disappointed with the reliability and design issues of this Simpson product. If we can't this machine for a reasonable cost - we may have to look at buying a new washing machine - although after this experience it may not be a SIMPSON.

Off balance – This is the worst washing machine we have ever purchased. Our Family has always purchased Simpson washing machines. Never again. Such a disappointment, I had wish I had have read all of these reviews before purchasing it, we stand more time standing beside the washing machine trying to balance it than it actually washing our clothes. Peter Atherton QLD  Show details

They just don't make them like they used too – Bought this one after the last Simpson finally gave up cleaning clothes for a family of 5 (15+ yrs). Was OK to start with but eventually it would get unbalanced (towels, sheets etc.) and you would have to adjust the load to get it to finish the cycle. Put up with this but it got to the stage where if you were washing bedding or a load of towels… Read more

you had to sit by the machine and remove adjust items ( 6 + times to complete the cycle). Finally it gave up the ghost and wouldn't finish the cycle at all (even with light loads). Rang the repair person and on hearing the symptoms (and probably the machine in question) quoted $300 to fix. Bit the bullet and bought a new 8.5 kg latest model LG for under $700. -silence!

What are your favourite features?- The annoying alarm and the earth shattering noise and vibration as it tries to spin a load of clothes.

Tipped it over and found one of the suspension supports broken ($80 for a pack of 4 - you just can't buy one). Flimsy bit of plastic split!! They just don't make them like they used too.

I thought it was just me!! – Purchased in 2012 it has always had unbalanced issues but this week it actually wont finish the spin cycle as it continually goes of balance. I thought it was me, but after reading all the reviews I see it is a fault of the appliance. I am pretty sure I am out of the warranty period even though I purchased a 3 year extended warranty. Now need… Read more

to decide if I repair or replace but given the bad reviews I am now leaning towards replace and I wont consider this brand again.

Worst top loader I have ever purchased SWT954 – Wish I had read these review before I purchased the washing machine. Constantly the alarm is going off that it is out of balance!!! Can't even wash one doona cover. Driving me insane!!! Pointless if you have a large family and want to use it for the size it says it is. Also the way it spins it has rubbed on the edge of the tub and is now really sharp when trying to reach in to get clothes out and only 6 yrs old  Show details

It will frustrate you beyond belief – Wish I had read these review before I purchased the washing machine. Constantly the alarm is going off that it is out of balance!!! Can't even wash one doona cover. Driving me insane!!! Pointless if you have a large family and want to use it for the size it says it is. Also the way it spins it has rubbed on the edge of the tub and is now really sharp when trying to reach in to get clothes out and only 6 months old.  Show details

Great strong machine – I've had my 9.5kg top loader machine for over 6 years and have never had a problem with it until now? I need new rods due too a crap house with unbalanced floors. Seriously the mechanical team are the expensive side to white goods not the manufacturers. Lol lol there is that enough god damn words  Show details

This is crap – Machine keeps going out of balance & code e17 keeps coming up was going great can no longer leave machine have to take cloths out & re balance machine at least 5 time per wash have had simpson machine before I am very dissapointed in this machine wont buy another simpson machine Show details

Excellent Machine – Household of 3 Adults - 1 Fulltime office worker 2 Retired - No town water Disposable income Very Low. After 20 years Kleenmaid (was still running) Selector switch dodgy so best purchase another. Selected 9.5 SW9545 (1/3 price of replace Kleenmaid machine) Seemed like good value being sensible mature people. Gets used 2 times weekly and really… Read more

does an excellent wash using Omo powder (supplied). Water use good. Yes it danced around when first installed and knocked sometimes when spinning rapidly.. I stopped that by placing restrictive side 1/4" slats to floor. End of dance! Knocks occasionally when spinning unbalanced load /heavy towels/work clothes - but I have no doubt if others spin as well as this they also would have some degree of knock.

12 MONTHS USE - No problems - Simpson Congratulations - an EXCELLENT washing Machine . . .Bernard

Error message E17 - PLEASE HELP!! – Hi We purchased the Simpson 9.5kg Washing Machine a few years ago and we constantly get a E17 error msg. This would occur at least 90% of loads we do regardless of whether they are big or small loads, bulky or light items. This is very frustrating and takes my washing way to long. Any advice to stop this error from occurring would be gratefully appreciated.  Show details

model swt954 nothing but trouble as per other reviews – I have a simpson swt954 model washing machine just out of warranty and has completely stopped working. Had technician out today to have a look at the washing machine as cannot get it to power up. The parts needed to repair the machine are main pcb $295, control pcb $195 and display pcb $195= total just for parts $685 and that does not include labour. It cost me $90 today to get the bad news. Will new by another simpson product.  Show details

It is a lemon – Unfortunately this machine is a dud. I have just read half a dozen reviews on this thread. I have had similar problems since I purchased the machine,new. The water pump is the next thing to go .. Not particularly impressed. I too have dents in my wall from the machine bouncing around during the spin cycle. I have entered purchase date. However I am unsure of exact date I bought machine.  Show details

does the job nicely – clothes come clean, no balls and no lint, quiet operation and simple knob style old fashioned set up. simple is what i was after with a big 10kg capacity. Anyone looking for a washing machine can trust the simpson brand based on a good long term history, simple proof buyers.  Show details

Simpson Eziset 9.5kg Washing Machine – Purchased the machine in 2015 and has been nothing but trouble! I've had the main board replaced Twice now. The main board was just replaced last week and it's still having the same issues with cycling through the washes by itself and can't even get the machine to start. I'm very disappointed in this crap product and crap service from… Read more

Electrolux having been told by the repair man that I own the product and that they won't replace the machine because it's out of warranty. This machine is a lemon it's never functioned correctly since I purchased it!

Looks like we will have to purchase a new machine and it won't be Simpson. Will never purchase another Simpson or Electrolux product again.

Absolutely worst washing machine – We are broke and have two children. My husband cannot work due to an injury and operation and I have started a business. We now have no washing machine and no way to wash our 1 year old and 8 year old's clothes. The machine is not even 5 years old and Simpson have told us too Bad!!! . Thanks a lot you horrid company for this piece of crap… Read more

machine.

Warned do not go even near this brand it is the worst brand ever and should not be trusted! Customer service is dismal and I will be going to pursue this further with consumer protection.

Spoke to NON customer care – E17 unbalanced, constantly unbalanced for large and small loads Tried to speak to customer care, could not get a word, very unhelpful I think I'll have to throw it out and buy another one, of a different brand Reading all off the reviews, coming back to the same fault, you would think that the company would want to keep selling there products and provide some service  Show details