Ordered for a Monday but they called Monday morning and advised they couldn't deliver until tuesday, arrived Tuesday within the given timeframe and was picked up next day as requested. Would of been 5/5 had they delivered on requested day but overall not too bad.
- Verified customer
Terrible - Don't even deserve 1 star
We unexpectedly needed an urgent same day skip delivery & pickup service. After making several enquiries we decided to use Skip Bin Hire Australia, as their rates seemed reasonable for this kind of service and most importantly, their online chat consultant promised that same day delivery & pickup was possible. After making the booking via the online system, as per the consultants instructions, we received a confirmation email 15 minutes before their office closing time the day before the delivery was due, advising that neither delivery nor pick...up date could be guaranteed. We tried to get in contact with the company immediately via online chat, email & phone messages to query this, but to no avail. We tried again the next day and after many tries via online chat, email & phone messages we finally got to speak to someone in the office, who confirmed that there are no guarantees and the online consultant had given us the wrong information. We then had no option but to cancel the “service”, as we were vacating the house we had sold that day and therefore nothing could be left behind past this day. Even though the service was cancelled, we were still charged the full rate. I tried all options to have the charge reversed, but found out in the end that I have no recourse as we cancelled the service on the day of the service and according to their T&C’s same day cancellations are non-refundable and payable in full. This is despite the fact that they *booked a service that did not meet the date and time we specified in the booking form *booked us for a service that they knew they could not provide (at the very least they should've contacted us first to see if we wanted to proceed nevertheless) *sent the booking confirmation email 15 minutes before their office closed the day before the service was due, meaning we had no chance to query the details and cancel in time to avoid fees (one has to wonder if the confirmation emails are deliberately sent late for exactly this purpose). I wish I had read the reviews on this website before making my decision, as it seems this is not an isolated occurrence. Please do yourself a favour and go elsewhere. There are many other companies out there that will do a better job and keep their promises.
Terrible Service, Amateur Company
I rang at 11-30am to confirm bin was still coming as it was booked for between 7am and 12pm.
Turns out the supplier "never got our email"
A professional and competent company would have procedures in place to confirm supplier bookings.
Skip Bin Hire Australia however are the complete opposite of a professional and competent company.
As with other reviews, totally amateur operation with dismissive offshore call centre staff who seem disinterested in helping.
Poor delivery times
Booking the skip bin was easy. The sizing and prices is easy to follow. What I don't appreciate is choosing a 5 hour window for delivery (7am - 12pm) Ringing them up at gone 11am just to see if it's on its way, to be told the delivery will be this afternoon (12pm - 5pm)
Doesn't seem like the end of the world but it's just poor service, they could have at least reached out to me to let me know it was delayed. My wife's been sat at home all day expecting it by 12pm. Why select a time window for it to be disregarded so easily?
- Verified customer
Do not ever make the mistake of hiring these people.
I paid 295 for a 2m3 bin which was delivered late. I did not make much of once filled i have been chasing them to pick it up and [name removed] keeps on asking me to talk to their supplier to pick up. The supplier claims they have not been paid for 15 bins and even if i offered them extra money they will not pick it up from my property. Obviously the supplier is using me to put pressure on these guys to release their payment. The gall of these people they keep on telling me they will call me back and they never do. I am unable to start my landscaping and people are dumping their stuff on my open bin, i risk being penalised by council for it.
- Verified customer
One star is too much.
To make an informed decision about whether I would hire from Skip Bin Hire Australia, I asked the online operator if carpet would be accepted in the bins, he said "carpet was ok", he did not mention any extra costs. I also asked about the price of the 6m3 bin I wanted to hire, the price for being in Zone 1 was $681.00. Happy with the information I had received, I booked and paid for the bin, to be delivered Monday 2nd December 2019. When looking at my invoice I noticed that the delivery date had reset to 1st August 2017, which is the defaul...t date (that was unusual in itself, two and a half years behind) in their system. I tried four times to speak to someone about this, eventually, someone contacted me. The person then told me that it would be an extra $200 for the carpet. I told her that I didn't want to pay extra money for the carpet as I was led to believe that it was included in the $681 I had paid. She told me that if I didn't want to pay the extra then don't put the carpet in the bin. Not happy with this response, I cancelled my order and lost 15% in the process. My suggestion to anyone hiring from this company, get them to sign your contract with your conditions included.
No wonder the reviews on their websites are positive - I just tried to write a negative one and they wont publish it!
Online chat and booking process was very easy. Paid and booked skip for Saturday. Received an email to say earliest delivery would be Monday. Email also said I needed to her council approval. Called local council who told me the skip companies sort this out.
Tried to call company multiple times but only option was to leave message.
Got through via email only to be told the council permit would be anywhere from 50-200 extra. No ...
Skip Bin Hire Australia
Booked a Skip Bin online based on the price quoted. Received a call from a Skip Bin Hire Australia person the next day to ask what we were using the bin for. She then advised we would have to pay extra for the standard items we planned to put in the bin. As the person was so rude I asked to cancel the bin. She advised I would be charged a 15% cancellation fee even though I cancelled 3 days out from getting the bin and within 24 hours of booking it. This companies website and pricing is very misleading and they are disgusting to deal with. Beware. Have to wonder about all the "good"reviews on their site. I will be reporting them to the ACCC and Office of Fair Trading.
These guys are something else.
They honoured the following a price and delivery date and then called me and said it would be an extra $15 a day over 4 days ($60 in total). They would not honour what they first agreed and pretty much told me to go away.
Use them at your own risk! Misleading and wont honour price quotes
- Verified customer
Avoid Using - Misleading Booking Service Price
Misleading Booking that charges a lower price that they won't honour, and instead call you and want you to pay more. If you don't, then they charge a 5% cancellation fee.
After spending some time reviewing different skip bin businesses, I clicked onto the ad and filled in my desired skip bin size and waste type, (2m mixed heavy waste) and delivery date, and it came up with a price of $273.
Given this was a great price, I went ahead with the booking and I added in all my details, INCLUDING my address, and it showed the price of $273 that I...then proceeded to pay. The day after, I then received a call saying I was in a different zone in Sydney, and instead of $273 I would need to pay over $400. This is now well above other competitors and they wouldn't honour the price they calculated on the website, I decided to cancel. First I was told that I would get a full refund (on two occasions over the phone) before then being told there is a 5% refund charge by email. While in the T&C's it talks to two different Sydney prices based on location, I added in all my details, INCLUDING my address, and it came up with a price of $273 so I don't see how they can then say its now over $400 and if I want to cancel, they will charge a 5% fee. Go elsewhere. I will be reporting them to the consumer ombudsmen to investigate.
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