Skip Bin Hire Australia

Bin arrived late and was left on the property well after collection date. When I called to ask when they were collecting they dodged my calls. They finally picked up a week late and gave me 5 minutes notice while I was in a conference call for work so interrupted my presentation. Then charged me an additional $300 for excess weight apparently at… Read more

the tip even though I had really light things in my skip bin. Scammers, do not hire from these guys, you will end up paying more & getting stuck with a bin & they are uncontactable but when they want you to pay up for extra charges they certainly make sure to be in touch. I will happily pay more next time for a more professional & honest service.

Left on sight past contract dates and charged for it – Skip was a week late to sight so but us back in production but that was all good. Was ment to be on site for two days that turned to eight we where not on sight for 4 days and when we did return found that the skip was still there and full to the point of over flowing. It also rained the last two days I called to inform hi gene skip about this… Read more

and was told I would not be charged because it was left there for 6 days longer and the rain and dumping was out of my control. I paid 380$ on top of what was agreed and they keep sending invoices insisting that I pay more again.

Worst skip bin company – This is the worst service I have ever had. Poor communication and if I could I wouldn't give them a star at all. Can't even deliver a bin on time and when you get in contact with them they promise you a larger bin as conversation of the missing bin at no extra charge. Turn up to site again no bin and when contact them get the bin delivered 5 hours… Read more

later and the only communication is to only fill the bin half way. After a week get an email with an invoice to pay the cost for the larger amount of tipping fees and no communications that we would need to additional tipping fees. The biggest scamming company.

Awesomeness – We have had 2 bins from local bins already and everytime they have came the day we needed it were on time and awesome service get behind these guys they are a local Sa business who are a great bunch Ren and Kylie

No hassle removal of branches and cuttings from pruning a tree – I opted for the Load and Go Service which cost me $132 to remove branches and cuttings from pruning a tree and I was very impressed as they loaded the bin for me which is great as I have a medical condition which would have caused me trouble to do myself, I didn't have to be home while they did this and they cleaned the area where the rubbish was.… Read more

I highly recommend the Load and Go Service but please note if you don't stick to the guidelines you will be charged etc. I stuck to the guidelines so only paid $132.

So far, Perfect ! – Our skip bin arrived on the day it was booked for and during the time agreed on (12:00 pm-5:00 pm). It was placed exactly where needed, and there were no problems. Recommended.

Scammer – This pork chop dropped off the wrong type of bin that was purchase via their website. Then he changed it for a different/stronger one (30% smaller than the original). Then he tried to charge more. Absolute joke! Comms were terrible and then the shyster started swearing at me and abusing me via SMS.

Unreliable, shocking customer service, disappointing – Booked 3m bin for delivery on Monday morning - no worries - paid up front Bin did not arrive - phone calls ignored - finally I was told that they don't have 3m bins available but will deliver a 2m next morning - again no delivery. I requested a cancelation and was told that there will be no refund as I have agreed to terms and conditions. I… Read more

advised them that I will go to Fair Trading department if I don't receive the refund. They sent me email confirming refund but the money is still not in the bank. One of the worst experiences I had with a service company, absolutely disappointing, do not go to this company.

Overcharge! – Charged me for for a heavy bin when most of the content was cardboard! I was apparently over by 70kg. It rained the day before so the weight must have been mostly water. It's quite unacceptable to overcharge without considering the circumstance.

Argh wish I read the reviews first! – Took my booking and my money but never showed up. When I called was told they don't deliver to my location - I had booked two weeks before and they never informed me they wouldn't deliver. Total scam. I just hope I get my money back :(

I am very disappointed wish I read reviews first how can they still be running – I am disappointed in the no communication they have with there customers they don't even follow there own terms and conditions I have been waiting all day for delivery no bin arrived no one answers call or emails quick to take your money surprised they still have a business if they run it like this I expect some communication or full refund asap

Wish I could give a zero review – Booked a bin for the 27th and it still has not arrived nobody will answer calls or emails or return any calls no idea how I can even get a bloody refund so I can book with someone who actually will show up I wish I read these reviews before booking

Unreliable and rude service – I wish I read the reviews before booking. Very unreliable, and phoning during business hours does not mean they will answer. Ask the girl on the line Where is my skip? and she stops talking and hangs up in your face. This company sub contract out, just go striaght to the source and save yourself a Headache. Pathethic phone service.

Disgusting company and service – I booked a skip on a Saturday for the Monday coming. On Monday morning I was notified that they were fully booked and could not deploy a skip. Stupid stupid stupid person working was clueless. Never ever book with these people. Huge scam

Day 8 Past Pick Up Date - They Still Havent Picked Up The Skip – This company is the pits, it's a wonder it even is in business. 8 days past the contract date when they were supposed to pick up and the bin is still here blocking my driveway. OMG come and get your skip - Mascot NSW

Unhappy – Delivered on time but still waiting for the bin to be collected. It has been 4 days since it was meant to be picked up. Like all other reviews customer service is not in Australia and you cannot get hold of anyone at a decent time. Will not be using again.

Terrible customer service – I'm devastated I didn't find these reviews before booking - Same story as everyone else, booked my bin for a 7-12 delivery on line, paid in full. Monday arrives and an overseas call centre rep calls me 9AM to inform me that they don't have one and Thursday is the closest date. If I wanted a bin on Thursday I would have booked it for Thursday,… Read more

not to mention I'd taken the morning off work to ensure safe delivery of said bin and booked in trades to clear the rubbish. Absolute cowboys

Fake reviews on there website! – Same story as everyone below, they took money in full with a 7-10am delivery window, can’t contact them on a Saturday, the online chat can’t check bookings etc. If you read the negative reviews here and then look at the companies replies they direct you to there website where they boast 2,000 positive reviews, fake fake fake, disgusting customer… Read more

service.

I’ll be sending a letter of demand via the Fair Trading NSW website for a full refund and also starting the complaints process with Fair trading NSW to have this issue looked into if I am not contacted before Monday.

(Before they reply saying they don’t have a booking in my name I’m writing this on behalf of my father)

Thanks for nothing!

Bait and Switch – Booked a bin but did not show up. When I called, they said that they were busy and will deliver the following day. Then tried to charge extra for items already listed as allowed in a mixed heavy waste bin. Finally they said that there is a weight limit and tried to charge extra for excess weight even before the bin was delivered.

Terrible service and no skip received – I have been waiting all day for a skip delivery that was scheduled for this morning which I booked over a week ago. I never received a confirmation email as advised and had to call their office to confirm the delivery date. I have had to make multiple calls to their office today as there has been no prior communication and have been advised of a… Read more

revised delivery date of 3pm, then 5.30pm. It is now nearly 6pm and now no one is answering their phone (how convenient!). At this point, their service has been poor and I have no faith in these so-called delivery reschedules. Whilst the last caller offered me a free extension as I have effectively lost a whole day of the skip hire, I am not prepared to wait any longer and will be demanding a refund. Save your money and use someone else!

REPORTED TO NSW FAIR TRADING – put an order in for a skip to be delivered and picked up in approx 30 days. On the payment screen it states "the price you pay" so you would assume that's that. Received a call from their call centre stating I needed to pay extra to keep the bin that long, there is nothing in their terms and conditions stating this as I read through it thoroughly… Read more

prior to paying. On the call I was told it was mentioned in the FAQ section, Sorry but that is not the terms and conditions.

This company has been reported to NSW Fair Trading Office for fraudulent business practices. Avoid at all costs.

Not recommend, avoid – The driver accused me that i put asbestos in the bin and demanded extra money. I could not believe it! This is something that I have not ever seen anywhere else in my life.

Terrible service. Took the bin away before arranged – I booked the bin for 14 days with the last day being a Saturday. They took the booking then delivered the bin. After a week they rang to tell me they can’t collect the bin on Saturday and it will have to be the Friday before hand. I explained I needed the bin on Saturday and have already paid. They can collect anytime they want after that. They… Read more

tried to charge me an extra week for that. Then they ended up rocking up and taking the bin on the Friday before I needed it. Worse company ever

read the fine print – We have been told to isolate and no one is allowed on premises - its called covid.... I booked the skip 20 minutes ago.... Receive the notification... Ring the skip people -- 20% because we didnt give them 3 business days notice........i rang you 20 minutes ago?? This company is just sub contracting out the actual skips from other companies - do not bother with them.

Disgustind and Illegal – Deplorable service. Booked for five days, left on my property for 14days. Damaged my driveway dropping the off. Illegally claimed waste contained asbestos and attempted to charge me $3000 to remove the waste. Despite numerous attempts to contact them via phone and email have been deliberately ignoring me. Now escalated to NSW Fair Trading.

Terrible service! Late and customer service are rude! – The bin arrived at 6pm the Saturday and then they were quick to pick up at 6am on Monday. I paid for 3 days and was lucky to get 1! I went to the bank to dispute and the customer service team got back to me and was completely rude! Saying 6pm is reasonable! Waiting to get a refund.

Do Not Book a Bin from this Company – Booked a skip bin from Skip Bin Hire Australia for Thursday 3rd June. Waited from midday but it never showed up & the company never called. I called them the next day (Friday) and they advised that the bin would be delivered at lunch time but... you guessed it! It never arrived. AND no call to advise of delay or to offer an apology. I had to take… Read more

time off work on both days, because I needed to fill the bin, to remove household rubbish before the weekend. I had to call the Company AGAIN (4th time) to cancel the booking, and then had to frantically book a bin from another company - for Saturday, as I was running out of time. I then rang the head office of Skip Bin Hire Aust (sounded like a Philippines call centre!) to ask for a refund. One positive thing is that I had no trouble getting the refund. HOWEVER, the call centre advised me that the 'Supplier' said they called me and that I said I no longer needed the bin! An outright lie. So not only did they fail to provide their one and only service but they said things that were not factual or true. Read the other reviews & steer clear of this Company. To Skip Bin Hire Australia - you really need to improve your business!

Just another bad review for this company – Booked a bin to be delivered today, May 31st, it is now 8.41pm and the bin has not been delivered and we have had no courtesy call to let us know there is an issue or delay. Called them at 1.30pm was told bin would be delivered between 3 and 6pm, called again at 5.30pm when bin had still not arrived. No answer. After seeing all the negative reviews I am going to call my bank and open a chargeback and get my money back. Bloody disgusted.

DONT USE THIS COMPANY – My partner booked a skip bin for drop off Friday 21/5/21 for 12-3 as this was best time suitable while I was at work, the driver turns up 2-3 hours early causing a massive inconvenience, and we booked to be picked up today waited all day as our cars have to be parked on a dangerously tight road called at 2.25 trying to find out about pick up ,… Read more

waited over 2 hours for a call back go no response and no response on live chat to finally get them at 4.30 pm and they said they'd look into it , to be told they can't pick it up till tomorrow morning , in which I informed them i have a house inspection tomorrow morning and they don't care

Zero Stars if I could – Firstly I asked if there was a charge for carpet. The chat person replied stating there were extra charges for certain items and provided a list. Carpet was not there. They also sent me direct link to the page which shows what items incur extra charges. Again no carpet. I was then advised by the booking team that they will charge $80 per roll of… Read more

carpet. On the website it allowed me to book a bin for 7 days only to be told by that same person there is a 3 day limit and it will be $30 extra per day for the bin. Again when you book a bin on the website for 7 days, the price stays the same. Lastly I requested a bin for heavy waste which is more expensive. The website states there is no weight limit but I was informed by the same person that there is a 1 tone weight limit. Seriously sort your mess out. Communication is the key when providing a service. Also having everything up to date helps also. I received the poor excuse of “we are currently updating our website” sorry but you shouldn’t be allowing people to book if it’s not available nor should you be quick to take the customers money. I will not be using the company again

Stay away – Ordered a bin online . Got told it would be first on delivery, had someone waiting a the house for the bin . Still not there by 12 noon . Left messages to ring me to see where bin was. Finally they rang back to say sorry no bin available today . Great way to run a business, no communication at all . One person tells u what you want to hear but cannot deliver . Won’t be using this company again . Amazing they are still in business