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Never Using Them Again!
Let me start by saying that i have been using Skyscanner for years, but for the first time i needed assistance from their customer service and it is shocking how bad they are.
I booked flights from Sydney to Perth. Due to COVID the borders closed and my departure flight was cancelled. After contacting the Airline i was told that i could open the tickets for up to a year, but it was the Agent (Skyscanner) that was authorized to do that.
For the 10 days, their phone support was offline and they failed to respond to any of my emails.
- Verified customer
Such a dodgy company
I unfortunately have been trying to contact skyscanner to reschedule a flight for days now and I mean hours apon hours of me looking up customer service numbers even resorting to calling over seas to talk to someone I mean anyone for some help. The company vaguely replies via an email which you cannot reply to to tell me I am valid to reschedule. That’s great except not a single contact that they’ve given me works, the number dials then ends or just flat out doesn’t even register I get that this number is invalid voice thing.
I live in Austra...lia and have booked directly via sky scanner. So no travel agent is involved I’ve followed every instruction imaginable on their help desk forum even going and checking a bank statement to see if I could find more clues on who to contact. The obvious point of contact was the airline direct but even they said my flight was booked under the condition only skyscanner could edit anything. I’m not asking for freebies either I’m fully aware of charges that are inevitable when changing flights. Their comeback in their emails are that they’re busy because of COVID, yes I totally agree and understand except their phone numbers and emails don’t work at all. So I that leaves me baffled Ultimately based on moral and professional principle with skyscanner being legitimately registered as a business in Australia I’ve resorted to reporting my case to the airlines ombudsman. As if people aren’t already stressed enough with COVID and missing out on Christmas your company deliberately disables customer service help desks.
Would rate 0 stars if possible
Absolute disgrace of a company and customer service, will never use again for booking flights after the experience I have had. Booked a flight from Australia to UK for May 2020 (pre covid) which the flight was understandably cancelled. Paid $1300. Was informed by a Sky scanner representitive that the airline could re book another flight when borders/flights are up and running, or issue with a travel voucher for up to 2 years use. Was happy to take the voucher, but no said voucher was ever issued. 7 months later , and 7 months pregnant I am now ...trying to receive a refund to book another flight home to UK, or rebook another flight with emirates. The company which has taken over sky scanner is an absolute shambles, rude representatives, no idea what is going on, miscommunication, misleading and scamming! Not able to receive either a refund or book another flight. Day light robbery! Despite the price, DO NOT USE SKY SCANNER!!! IT IS A SCAM!!
- Verified customer
Lost $1,000 beware!
I booked a flight through Skyscanner in early February 2020 flying Air Canada Lax-Montreal return in July 20’. Covid 19 messed up the plans as we all know and I went back to Skyscanner for a refund or credit which Air Canada were offering. After many hours of phone calls and emails speaking to various customer service reps, I was partially refunded (presumably they deducted the tax) for my flight LAX - Montreal but NOT the return leg! They said I could change the flight date only and could not have a refund for Montreal -LAX!! What use is a return flight from a place I’m no longer flying to??
Paid $1,688 and was refunded $675, lost $1,013. Beware of this “online travel agent”.
Never using Skyscanner again. I booked 3 tickets from Perth to Bali for June and because of covid it got canceled. I paid $998.02 for my tickets and received $680.58 in return so I lose out $317.44! For what! Don’t tell me your crap story of fees for whatever. That’s absolute rubbish not happy!!! Scammers
Can't be trusted
I'd been using Skyscanner for about 2years before covid.
I trusted my dealings with Skyscanner.
I booked flights through companies
Under the name, Fly far.and .My trip.
In small print via their correspondence they also go by the name Go to Gate.
These so called, rest assured, Skyscanner 3rd party businesses, use different names via Skyscanner website and App
I've had no end of trouble with these companies,trying to obtain credits and refunds since March..and it's still going on.
I pressed Skyscanner for answers about the issue.
Worst website ever for travel bookings!
Did not refund flight due to covid flight booked for airasia flight. Been waiting for five months since. Rang air asia and need to go through them for refund. Spend 2 hours each time on hold on phone. Will never use them. Hope they go bankrupt. Operator was rude and said will refund and never did. WORST CUSTOMER SERVICE
Scammers!!!! Do Not Use!!!!!!!!!!!!
I used Skyscanner to book flights for March 2020 through Travelgenio. My flights were cancelled due to covid 19 which is totally understandable. But 5 months later I am still trying to get a refund or an open ticket to use at a later date.
Skyscanner and their agents are happy to take your money and then ignore you.
Save yourself time and money and please Do Not Use Skyscanner!!!! Im sure Skyscanner will leave a comment below asking me to contact them and that they will look into it but i can tell you right now, once i email them they will tell me Im not eligible for a refund or they will completely ignore it.
- Verified customer
Skyscanner is legit but...
I have been using intensive sky scanner website for my last year trips. Bought dozens of flight tickets in Europe and south east asia using their search enginee. I never had problems when i have bought the flight tickets from airlines. All issues appear when using shady travel agency such Go to Gate and god knows how many are there. The problem i have is regarding quality of travel agencies whick are listed there,especially with GoToGate travel agency, which declined the refund. It have been already 6 months since im trying to get my refund bac...k. In my opinion Sky Scanner is legit, but being associated with those scam travel agencies such as Go to Gate and refusing to delist them, make them a scam as they are. I rate them with 1 star and i will never use Sky Scanner again until they clean their yard.
Refund for cancelled air tickets
Flights in April 2020 was cancelled due to the covid - 19 - We are awaiting our refund from Skyscanner for almost three months - I want to know when I will receive my money -
sky scanner get rid of gotogate!!!
These guys don't even deserve a star they deserve jail time.
I booked flights through sky scanner with a company called go to gate.
Go to gate are daylight robbers I have seen thousands of people in the same situation as me.
Flights not validated
Customer service shocking
I am to angry to express in words how I feel...
Don't book with Skyscanner!
My Alaska Airlines booked with Skyscanner was cancelled due to Coronavirus.I first contacted Skyscanner on 21st March & have since entered into a long correspondence where I have been asked to call Alaska Airlines in the USA, I have been given written confirmation that a refund is agreed & is being processed, but after nearly 4 months, I still have not received my refund. I have been fobbed off & apologised to again & again in patronising, generic emails. I understand the circumstances are difficult right now, but I will NEVER do this again & I do not recommend anyone to use Skyscanner for this reason.Please avoid at all costs & book with the airline direct!
Airline cancelled our flights, Skyscanner sending us in circles telling us to sort it out with airline, airline telling us Skycsanner need to resolve issue. Skyscanner won't take responsibility, have been no help at all, they are not interested in helping, would never use this company again they just take your money , zero customer care factor
I'm NEVER using Skyscanner again
My flight was cancelled because of covid19 on the 11-4-20 & was promes a refund & I'm still waiting & called sckscanner 3 times trying to find out why it's taking so long for my refund & got told 3 different stories so if you wanna lost your money use Skyscanner
After booking through Skyscanner partner Checkmyfares.com we have been charged $900 for either refund or rebooking fee when Emirates have come to the party with a full refund or voucher .You are teamed up with thieves !!!!
The worst experience ever
Worst experience ever, don’t ever book anything through them in the future, they just take your money, end of the story ! Not accountable at all ! They claim that you can email them, then someone will help you but that’s just lies.
Useless with all Covid19
I bought a ticket with Skyscanner and it was the worst decision ever. With all Covid19 going on they didn't help at all. Kept saying to call the airline but the airline was saying that if I booked with Skyscanner they are the ones to contact the airline and sort it out. Unbelievable. I was expecting more from such a company.
Terrible customer service and terrible processing!.
I can’t even begin to describe how fraudulent and full of crap this company is. They could give less than 2 craps about customer assistance. They’ve decided to keep 300 dollars of a 430 flight cost when the flight was cancelled due to the pandemic. They referred me to the airline who referred me back to them because they held the contract and payment.
I’m 20 days over due for any refund and still waiting.... you’re stupid if you use them. seriously if you’ve got money you want to just pee down the drain I’ll take it. Don’t spend it here.
The worst agency I have ever experienced
Unbelievably a terrible customer service!!!!
They are not responsive at all!!!
I have called 4 times to change my flight as it got cancelled directly by the airline and the person responding the customer calls has hung up the phone on me three times.how is this even possible??
This is the last time ever I'm booking through sky scanner.
Avoid Just Go Direct To Airline
Booked through Skyscanner which had redirected my to BYOJet. Big mistake. Cancelled flights, zero customer service, fees for cancellations. Skyscanner should be careful who they partner with, like ripoff merchants.
Questions & Answers
Hi I booked my flight last may 5,2020,and under of budget-air then today suddenly may 21,2020 I received a email says that my flight schedule are cancelled, can you kindly please assist me in my case
Hi Cristopher, Can you please get in touch with our Help Team about your booking so that we can look into this further? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new - Chantae
I had booked a flight in February for June via skyscanner and the next day the flight was canceled without any notice being sent and I learned today that I got at the airline for some clarification, that I can contact skyscanner to see what might be done?
Hi Panos, Thank you for reaching out and I'm sorry to hear your flight has been affected. If you have booked through an online travel agent, you will need to reach out to them directly. If you have booked through Skyscanner, please get in touch via the phone number listed at the bottom of your booking confirmation. - Chantae
I booked a return flight to bali with skyscanner...with air asia...for early April ...i applied for a refund sometime ago but air asia have only just replied that i need to contact you....how do i go about this please?
Thank you for your message. Can you please get in touch with our Help Team and attached your booking confirmation? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new - Chantae
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