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Skyscanner

Skyscanner

3.6 from 645 reviews · View Statistics
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Listing monitored by Skyscanner

Reviews

  • Transparency
    1.8 (117)
  • Customer Service
    1.8 (121)
  • Trip Completed Yes (33) · No (96)
  • Price Accuracy
    2.3 (114)
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helen
helenGreater Melbourne (Outer), VIC

They can not resolve issues, just pass the buck

published

The staff give the same answer every time they call, someone will look at your issues and call you back, but they do not. They do not resolve issues. It is not worth the small savings and i would suggest to airlines not to list your produce with this company as their reputation will rub off on you also.

Transparency
1/5
Customer Service
1/5
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Warren
WarrenSouth East Queensland, QLD

Inept and uncaring

published
Transparency
1/5
Customer Service
2/5
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Buy tickets elsewhere !

published
Transparency
1/5
Customer Service
1/5
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It's scamsscaner worst service

published

Worst service scamsscaner I lost my time
Its not skyscanner its scamsscaner I booked tickets this app Melbourne to Chennai that flight s is jetstar and indigo what happened jeststar was asking for Singapore visa its connection flight I discussed and I argued jetstar they won't allow to in I was shocked they asking Singapore visa

  • Thumbnail
Transparency
1/5
Trip Completed No
Booking TypeFlights
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The reviewer stated that an incentive was offered for this review

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Kristel F.
Kristel F.South East Queensland, QLD
  • 2 reviews
  • 2 likes

Buy your tickets elsewhere

published

Messed up my booking by incorrectly writing name on issued tickets. Never apologised! I tried asking them to change it as the airline wouldn’t, given I’ve booked directly with skyscanner. I’ve been thrown back and forth waiting for a month now with the same poor excuse. One agent even responded that my booking is with a different airline. Wow how incompetent! Never again!

Transparency
1/5
Customer Service
1/5
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Juan camilo López
Juan camilo LópezGreater Melbourne (Inner), VIC

Insane

published

How it’s possible this company play with our mental health , the worst customer service . I’m leaving less than a month to South America and I don’t have tickets to come back.

Transparency
1/5
Customer Service
1/5
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  • Verified

Avoid Skyscanner And Their Partner Agencies At All Costs

published
Transparency
1/5
Customer Service
2/5
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Guangzhi S.
Guangzhi S.Perth, WA

Beware: you may be led to dodgy agents

published

Skyscanner directs you to various online booking sites/travel agents; some of these agents are so unreliable that they are virtually scammers. The ratings of individual agents displayed by Skyscanner can be rather different from the ratings on productreview.com.au or trustpilot - i.e. Skyscanner makes you feel that you are booking from a trustworthy agent, but are actually are not. I was recently directed by Skyscanner to Gotogate, only to find out later that Gotogate is just awful. In the future, I may only use Skyscanner to screen flights but will not book using the links it provides.

Transparency
1/5
Price Accuracy
3/5
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Sunil
SunilSydney, NSW
  • 2 reviews
  • 1 like

Don’t trust

published

Can’t be trusted.They won’t look after you once the payment is done .Simply they will say “we don’t look after this or that “.They just want your money and any issue after that’s yours. They won’t even try to help.

Customer Service
1/5
Incentivised Review No
Booking TypeFlights
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SCAM Company

published

Sky scanner has interest in budget air and Trip.co which are scam company and Sky scanner would recommend only scam company with highest review.
Book with them and you will loose money for sure

Transparency
1/5
Customer Service
1/5
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Ricky
RickySouth East Queensland, QLD
  • 2 reviews

Terrible

published

When I search for flight booking the price was quite low, and everytime I search for the same flight and the rate goes up and up, in the beginning the ticket price was $981 and by the time when I was about to book the price goes as high as $1460. And when I finally book the ticket from overseas, they just bring down the prices, Can't recommend to anyone, and I am not gona use it anymore. RIP skyscanner.

Transparency
1/5
Customer Service
1/5
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Ульяна С.
Ульяна С.South East Queensland, QLD

Don’t use Skyscanner for booking your flights, you can’t trust information they provide.

published

If you book flights directly from them, they might process booking for hours and then cancel it due to a “rate increase” or “seats being not available”. Meanwhile you run out of flight options as they just waste your time and money. Better book with airlines directly.
They were processing my booking for 6 hours (that’s their “escalated” process as I called them up to get booking confirmation earliest possible). Meanwhile, prices went up from $470 to $900-1200. They just canceled my booking via email. Money refund will take 5-10 business days. Don’t trust them with any important travel plans as they don’t take any responsibility (only your money) and don’t to a thing to fix the situation. Customer service was useless and pathetic.

Transparency
1/5
Customer Service
1/5
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Muhammad I.
Muhammad I.South East Queensland, QLD

Worst ever and unreliable

published

I bought the ticket 5 times from their app because they said the fare is different the timing issue and all the excuses. Bought it 5 times and didn’t even give me the tickets and took my money. What a waste of time and crap service.

Transparency
1/5
Customer Service
1/5
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Dave
DaveHunter Region, NSW
  • 2 reviews
  • Verified

It is owned by scam company please be careful

published

Sky scanner is now owned by Trip.co which owns other scam company like budget air , Travix. there company will come up as top rated in sky scanner. once you buy ticket you will loose your money. please refer to independent review for budget air

Incentivised Review No
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Prabhjyot Bhanot
Prabhjyot BhanotSydney, NSW

Don't buy anything from them

published

Don't buy anything from them. They try to rob you. They Create so many issues to get more money from you. I lost approx $1000 because of them as they created so many issues.

Transparency
1/5
Customer Service
1/5
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Questions & Answers

Miranda N.
Miranda N.asked

Hello, i have reserved a ticket yesterday and didn't receive the confirmation email yet, i have checked the spam also, any help?

1 answer
Singapore visa
Singapore visa

Can you please refund my amount please.i have never seen this bad asking for Singapore visa without connecting flight

Miranda N.
Miranda N.asked

Hello, i have reserved the tickets and i did not get the confirmation or the tickets, and 24 hours already passed, any help?

No answers
David
Davidasked

I am looking at flying from Adelaide to Paris in August and returning in September. Want to do economy on the Adelaide to Singapore with Singapore Airlines and the Premium Economy with Finnair to Paris. How do I link the bookings and can I avoid having to pickup and transfer luggage in Singapore? Thanks. Dave

No answers
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