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Skyscanner
4.1 from 497 reviews

Scyscanner a total Rip off

I have just booked tickets for my wife and infant for a return ticket which was very expensive compared to all other travel agents(my bad I just trusted this website in the first place) .I have asked for a name change which wasn't done and when i tried to cancel the flight booking their prices were sky high which is 50% of the total ticket price.I have just been informed that's how these websites work and they can't do anything about it.Worse experience and worse customer service ever.Total Rip off .Don't waste your money and have a mental stress booking through skyscanner.#stayaway#skyscanner

Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights

Stay clear

I was looking for flights from Perth to Bali for April 2019 and skyscanner is trying to offer something which does not exist. It keeped coming up with Malindo Air co share with Batik Air the only big problem with this is Batik Air stopped flying into Perth from the First of January 2019 so how the hell you are offering flights at a price of 500 dollars return direct wait Malindo Air only go's by Malaysia with a stop over in Malaysia so how the hell is that direct. Warning to all think before you use this site.

Customer Service
Trip Completed No

Not accurate at all

Checked out flights to USA on Skyscanner.com.au-they came up with @$4000 as their fastest @$2000 as their’best’ meaning price as it was 42 hour journey so not ‘best’ in anyone normals book ... I then jumped straight onto qantas app ... $1400 return for a 15 hour flight!! Book direct ignore these comparison sites you’re not getting best deal ..

Trip Completed No
Booking Type Flights
1 comment
Hi Sue, Thank you for your message. At Skyscanner, we do not have control over flight prices. Many travellers would rather save money and spend more time travelling while others prefer to get to their destination as quickly as possible no matter the cost. This is why we have sorted our flight results into three categories, fastest, cheapest, and best value. Thank you for letting us know that you found the flight cheaper elsewhere. We strive to be as accurate as possible. We'd really appreciate if you could let us know the details of this flight so that we can look into what has happened at https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

Skyscammer

This website uses the vulnerability and naivety of inexperienced travellers to trap them into paying exhorbrent prices. I searched for 4 return flights from Brisbane to Hawaii and Skyscanner returned multiple sites with low airfares. I Googled each site for customer reviews and decided on Jetabroad. I paid for the airfares, received my invoice immediately from Jetabroad - but no airplane tickets! Later in the day I received an email from Jetabroad advising that the airline had rejected the airfare and if I wanted to proceed I had to pay an extra $411 per person. It also stated that if I didn't reply back by 8pm that day they would cancel the airfares and issue a full refund. At the time I had paid for the fares and the website went through the various checks, I noticed a message pop up 'checking airfares are still available'. If this 'check' was even performed or accurate why was the need for the airline to reject the airfare?? As I had time on my side I obviously went for the refund - but this was my other issue. I bought these tickets on a Saturday and did not receive the full refund until the next 2 business days - Tuesday, now if I was required to fly urgently or the refund immediately I would have been at the mercy of Jetabroad with no other options but pay extra OR miss my event. If you bag a cheap airfare on one of these sites always do your research fellow flyers, and if you require to fly immediately - book direct via the airline. Happy and safe travels!

Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
1 comment
Hi T. Matthews, Thank you for letting us know about this frustrating experience. Could you please contact our Help Team so that they can investigate what has happened? We can be reached at https://help.skyscanner.net/hc/en-gb/requests/new? Best, Chantae

As long as the agents pay them money, they dont care what the customer experiences are!!

Skyscanner website lead me to mytrip.com. the worst experience ever, total waste of money and energy. avoid mytrip and skyscanner at all cost. just look at skyscanner have got the manpower to reply every review, we can see how much money they have been ripped off from our hard working money together with the agents.

Trip Completed No
Booking Type Flights
1 comment
Hi Jxi, I'm sorry to hear you've had a bad experience with MyTrip.com. We hold the booking agents we link to to very high standards. Could you please let us know the details of what has happened so that our Help Team can take a closer look? Please provide your booking details as well as what has gone wrong to us here: https://help.skyscanner.net/hc/en-gb/requests/new? Best, Chantae

Worst customer experience ever

Booked a flight through Skyscanner and then received flight confirmation for wrong dates. Flights were from Brisbane to Las Vegas return on the same day. You physically can’t do it? So how dose a website let you? When we went back to sky scanner page it had the correct dates we asked for. We called 4 minutes after booking to correct and they said $160 to change the flights. I don’t understand. Worst customer experience.
We asked for a manger and held for 48 minutes with no resolution. Just an Indian call centre that says to bad. Do not book. SCAM

Customer Service
Price Accuracy
Trip Completed No
2 comments
Hi Sam, I'm sorry to hear that you've had problems with booking your flights. I believe we've been in contact with you through email -- though please let me know if this isn't the case. Could you please get in touch with our Help Team if we haven't already been in touch at https://help.skyscanner.net/hc/en-gb/requests/new? - Chantaeyou have been in contact consistently, just waiting for refund to come through and i will remove this review

Recommended best jet got ripped off

I booked through best jet given 5 star reviews on sky scanner, but you can't read the reviews. Best jet stole my money, went into liquidation no flight tickets/ valid booking. Have had to pay again and still trying to get money back through the bank. Best jet never even contacted us to say in liquidation , thankfully the airline did and're booked us. Never trust sky scanner reviews clearly faked, never book through sky scanner.

1 comment
Hello, I'm sorry that you've been impacted by BestJet going into administration. Could you please let our Help Team know about what has happened? As the information for users varies depending on each individual situation, please get in touch via this link https://help.skyscanner.net/hc/en-gb/requests/new so we can help provide the best possible advice. - Chantae

Skyscanner helped best jet rip off customers

How can you recommend Best Jet and you make it so hard to contact you I see another customer has the same problem and you tell them to contact Support but cannot find it I have used Skyscanner many times and obviously got lucky avoid this mob as they don't care

2 comments
Hi Wayne, I'm sorry you've been having trouble getting in touch with us through our Help Site. One of our Skyscanner team members has just sent you an email. Please let me know if you have not received it. Best, ChantaeRecieved the email but this doesn't give me faith in your site I have had to rebook through a reputable agency I am amazed you dont check on the companies you promote and it took customers feedback to remove them I will inform as many people as possible that using your site is a risk thanks for the reply

Think twice before using their service.

I was searching flight ticket through your website and bought 4 return air tickets through Trip.com on 14 Jan 2019). It came to my attention our name sequence incorrect. Our surname recorded as our given name and given name recorded as our surname Including an extra "a" in my given name.

Following their instruction immediately forwarded copy of our current passports.

We received an email 9:55pm (AEST) from Trip.com and offered two options
i) A fee of CNY 1270 (AU$ 261) for names change before 7 pm Beijing time.
ii) A fee of CNY 770 (AU$ 158) for cancellation for each person before 11 pm Beijing time.

During our telephone conversation Trip.com refused to accept and advised would cost CNY 1270 for individual name change and advised to consider cheaper option to cancel our booking. So I requested to cancel and advised money to be transferred to our credit card which they agreed. Immediate after I received a phone call from Trip.com and offered CNY 770 for individual name change instead of CNY 1270. They sent me the additional payment instructions which had given 15 mins to pay (4 people). Unfortunately after forwarding all information my given name remain incorrect. They advised us to wait for airline’s approval, other hand refused extended the cancelation time or assurance for no further additional fee.
.
So to avoid further conflict sent a formal request for cancellation of our reservation before 11 pm Beijing time (email sent at 1:25 am AEST).
Response to my cancellation request they forwarded an email and refused to refund.
All above was occurred within 24 hours of purchasing the ticket. They were so inconsistent and had no idea what communication and correspondence previous agent made.

1 comment
Hi Sukanta, Thank you for getting in touch and letting us know what has happened regarding your name and booking. Could you please let our Help Team know what has happened so that we can look into it further? Please let us know your booking details and any communication you've had with Trip.com at https://help.skyscanner.net/hc/en-gb/requests/new Best, Chantae

You don’t always get what you want

Check check check
They advised we were flying with a particular airline
And we end up after checking the FINE print with a totally different airline that we definitely would not fly with
And now apparently we’re stuck with these flights

3 comments
Hi there, At Skyscanner, we do not make bookings ourselves. We are a flight search engine that compares thousands of different flights. It sounds like you have purchased a flight from one airline that is serviced by a codeshare airline. In our results, we list the airline that is selling the flight as well as the airline that is servicing the flight. Could you please contact our Help Team so that they can take a closer look at what has happened? https://help.skyscanner.net/hc/en-gb/requests/new Best, ChantaeI screen shot the fine print in regards to the flights 2 over to Greece 2 home 1 flight scoot 3 flights DEFINITELY with Singapore airline If you can fix this as YOU have miss represented this issueHi, Thank you for clarifying. Could you please send these screenshots to https://help.skyscanner.net/hc/en-gb/requests/new so that we can take a closer look? - Chantae

skyscanner links to scam travel companies

Skyscanner directed me to purchase a ticket from BestJet- a scam website that took my money with booking a flight

1 comment
Hi Adam, I'm so sorry to hear you've been affected by BestJet going into administration. Could you please contact our Help Team so that we can help you on what steps to take next? Here is a little more information about what has happened as well as a link to our Help Team at the bottom of the page: https://www.skyscanner.com.au/media/statement-on-bestjet Best, Chantae

Sky scanner can no longer be trusted

I have used sky scanner multiple times over the last year or so for both international and domestic flights. I continued using the site because I trusted them, until my most recent experience. I was directed from sky scanner to bestjet to purchase a return flight from canberra to Bangkok. The quoted fare on Emirates was $690. I then proceeded to pay with my credit card. I never received my ticket and after checking my bank statement I discovered that I was charged an additional $1000. So in total I was charged $1691. I have now learnt that bestjet has gone bust and I have no ticket and seemingly no way of having my money refunded. I trusted skyscanner but no longer. If you want to lose your money visit a casino instead.

1 comment
Hi Chakola, I'm very sorry to hear that you've been affected by BestJet going into administration. We completely understand your frustration and the stress that this must have caused. Could you please get in touch with our Support Team so that we can advise you on what steps to take next? Here is a little more information on what has happened with BestJet and our contact information can be found at the bottom of the page: https://www.skyscanner.com.au/media/statement-on-bestjet Best, Chantae

Bestjet scams and sky scanner failure

Bestjet collapsed on the 18th December,2018. Thousands of people found bestjet through skyscanner search engine. The company can not avoid the responsibility as bestjet had problems with its reputation. they were cheating with customers but skyscanner simply avoid it just to make profit.

Skyscanner did not use the rating system properly. I bought the ticket from best jet through skyscanner. I found them through the search engine . they pur bestjet.com in number one position . that's why most people got deceived and bought ticket.

bestjet was about to collapse on the 28th October,2018. but skyscanner still used them as default travel agency and placed them in the front page. more things are coming out regarding bestjet scam.

skyscanner can not avoid the responsibility of such scam. they should know the reputation and act on it. skyscanner should be liable as well because its a financial loss for the customers.

1 comment
Hi Sharowar, Thank you for getting in touch. We are sorry that you’ve been affected by BestJet going into administration. Could you please contact our Support team who can hopefully give you the best possible advice on what steps to take next? You can reach us at https://help.skyscanner.net/hc/en-gb/requests/new Regarding our ratings, the score is based on two factors, (1) Genuine traveller feedback (collected from everyone that has redirected from Skyscanner to a provider, from the previous 91 days) and (2) Number of complaints raised to our Support team. These two factors are combined to form the customer score that is published on Skyscanner and is updated once a week. Over the 91 day window prior to BestJet officially going into administration, Bestjet performed well on both accounts and as such they had a relatively high score (4 – 4.5 stars over the previous few weeks) reflected on Skyscanner. As soon as user complaints increased and we noticed an alarming pattern in complaints, we removed BestJet from our search results. Here is a little more information on BestJet and again, please get in contact with us so that we can advise you on what steps to take next: https://www.skyscanner.com.au/media/statement-on-bestjet Best, Chantae

skyscammer

i have been a victim of using this skyscanner site, please don't use skyscanner or rather call them skyscammer. They are joint third party travel agent with bestjet which is now in bankrupt and put on administration. a lot of people have lost the money and flight for the holiday journey because of this site.

1 comment
Hi Frances, We’re sorry that you’ve been affected by BestJet going into administration and we our Help Team is here for you. Here is a little more information about what has happened regarding BestJet, as well as a link to contact our Help Team at the bottom of the page. There, we can advise on what steps to take next. https://www.skyscanner.com.au/media/statement-on-bestjet - Chantae

Great job done by finding best flights

The site gives Spot on pricing,it met all the needs of our family.
Best site I've found to date.
Thanks

1 comment
Hi Choppa, Thanks for the five stars! We hope you and your family have happy travels! - Chantae

Love Skyscanner

Is has the whole package! It finds the lowest prices and is very easy to use. Is my number 1 option when booking flights.

1 comment
Hi Nahiret, Thanks for taking the time to stop over and leave us a great review! We’re happy to know you find Skyscanner helpful. - Chantae

Scammer

Hello!
Please don’t use skyscanner or rather call them skyscammer. They do the organise a crime through 3rd party travel agents. You put your bank details and they will be compromised sooner or later!
I bought a ticket through skyscanner 10 days ago and they directed me to travel genio ( partner in crime) they deducted $592 instead of $575 on first occasion. I was upset but okay but now 10 days later mine banking details were leaked and compromised in result of wiping my credit card by $1600. Bank knew straight away when called them and explained them. Only one suggestion just book a flight through direct airline!
Thanks

1 comment
Hi Jassingh, Thank you for getting in touch. We are really concerned to hear about your experience with Travelgenio. Could you please let our Help Team know that this has happened? Please include your booking details and any correspondence you’ve had with Travelgenio at https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

Quickest and cheapest way to find flights

Very accurate pricing, saved me hundreds of dollars, even other travel agents couldn't compete with their prices, got the best possible value for the flight I wanted.

1 comment
Hi Aussie Traveler, Thanks for the five stars! We’re glad that you find Skyscanner easy to use for great value flights. - Chantae

Friends of Bestjet scammers

I booked with Bestjet tickets for Italy because that travel agent had almost 5 stars and having booked before through Skyscanner I trusted your rating system. I will never do that again! My tickets were cancelled by the travel agent without my consent and refunded to them but the company went into administration so who knows when and if I'm going to get my money back? Where is your "obsession for quality" when you say "We provide quality ratings for airlines and travel agents that enable you to make an informed choice before you book"? Just all false and untrue! Shame on you guys, I and all the other people that fell into that hole will never book through you again and we'll do all that we can to let people know to stay away from your website!

1 comment
Hi Stefano, Thank you for your comment. We are very sorry to hear that you’ve been impacted by BestJet going into administration. Our Help Team is here for you to advise you on what steps to take next. Could you please contact us at https://help.skyscanner.net/hc/en-gb/requests/new? We know how stressful this experience must be for you. Best, Chantae

Terrible - Skyscanner helped bestjet rip people off

Skyscanner is appalling. Despite years of complaints about Bestjet’s dodgy practices, Skyscanner kept giving them business. I’m trying to help a friend who found a cheap ticket on Bestjet through Skyscanner back in September. Without her knowing, Bestjet cancelled the ticket and she ended up having to buy a new ticket for an additional $2800. If it wasn’t for Skyscanner’s endorsement of Bestjet she wouldn’t have even heard of them. I’ve been looking online and found people have been complaining about bestjet for years.
Does anyone know how to get Skyscanner to take responsibility for their part in this fiasco?
I would never use them in future.

1 comment
Hi Rosemac, Thank you for getting in touch. I’m sorry to hear that your friend has been affected by BestJet going into administration. Could you please have your friend get in touch with our Help Team so that we can advise her on what steps to take next? Here is a little more information on what has happened with BestJet — a link to our Support Team can be found at the bottom of the page as well. https://www.skyscanner.com.au/media/statement-on-bestjet Best, Chantae

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Questions & Answers

How come I can book Ryanair flights from Stansted to Poitiers for November with Skyscanner but not directly with Ryanair??
No answers

Your prices seem very good compared to other companies but I am worried that there is no protection if things go wrong. Will travel insurance cover one in the event of a collapse such as bestjet?
1 answer
There is no protection from Skyscanner best jet went under 12 days after I booked I rebooked using flight centre

Hello I want to purchase airline ticket for my girlfriend for her birthday to travel from Heathrow London to Melbourne, can I do this using skyscanner?
3 answers
Hi Mara, Thank you for your question. At Skyscanner, we are a flight search engine. We compare thousands of flights to find the best value ones for you. When you see one that you like, simply click on it and we will redirect you to book with the airline or an online travel agent. Here is a little more information on how to book a flight: https://www.skyscanner.com.au/news/how-to-book-a-flight-using-skyscanner - ChantaeHi. You can use search engine skyscanner. But be careful about the travel agent. Use product review and Google search about the company. Read review. Search their abn n acn number on government websites. Then decide. I hope that i have helped you. Thanks.Hi. You can use search engine skyscanner. But be careful about the travel agent. Use product review and Google search about the company. Read review. Search their abn n acn number on government websites. Then decide. I hope that i have helped you. Thanks.

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