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Skyscanner

Skyscanner

3.8 from 607 reviews · View Statistics

Reviews

  • Transparency
    2.0 (85)
  • Customer Service
    2.1 (90)
  • Trip Completed Yes (30) · No (67)
  • Price Accuracy
    2.6 (87)
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Jenna

Jennamelbourne

  • 38 reviews
  • 31 likes

Contacting Sky Scanner for Assistance in Refund due to COVID 19

published

I do not recommend Sky Scanner for booking your flights. By all means use this search engine to find flights but book with the airlines directly. Contacting anyone from Sky Scanner for assistance with a refund for tickets bought through this company is absolutely useless. DO NOT BOOK THROUGH SKY SCANNER

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Daniel

DanielGreater Melbourne (Inner), VIC

SkyScanner Now Dodgy!!!!

published

I have now booked two flights using sky scanner in the last two months and both have ended up go to two dodgy companies BravoFly and eSky.com. DON'T use them!

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Robert S.

Robert S.Sydney, NSW

  • Verified

Skyscanner is happy to promote any company even gotogate

published

booked a flight using skyscanner, it took me to gotogate to book a flight with qatar airways. skyscanner made gotogate look great showing 4-5 stars.
Flight was cancelled by qatar, gotogate requested permission to refund, i gave this the same day, more than 2 months on qatar are saying gotogate haven't requested a refund, yet gotogate are telling me it's with qatar!! more annoyingly every website i look at is rating gotogate at 1 star and so many extremely bad reviews yet skyscanner is still showing 4.5 stars for gotogate. like other reviews on here gotogate customer service is extremely poor, hard to get through, long waits, cut off, hard to understand and goes nowehere.
i can't see how skyscanner is promoting this company so highly!!

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Sajid Javed

Sajid JavedVictoria

  • 2 reviews
  • 1 like
  • Verified

They got scam websites

published

They have kiwi.com on there site which is a scam website, takes money for flights and never refund. Skyscanner don't help or do anything about it. It's been almost 3 months I am waiting for my refund from kiwi.com.

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Elle M.

Elle M.Western Australia

  • 2 reviews

DO NOT EVER USE THIS COMPANY!!

published

Skyscanner directed me to use GOTOGATE!!

This was the worst decision I have ever made! Do not use skyscanner as they are only in it for the monies and probably a part of a huge scam!

Was over $2000 AUD in flights that were canceled due to COVID no refund no flight credit no communication even after trying to contact them numerous times all I get is people in India refusing to help me.

Save your time and money and go through a trusted company and avoid both these companies like the plague!!!!

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  • Verified

Usually without problem; they are helpful even when a 3rd party portal tries to scam you

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Do not use skyscammer!

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Andrew T.

Andrew T.Sydney, NSW

Never Using Them Again!

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Such a dodgy company

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Amy

Amy Sydney, NSW

  • 2 reviews

Would rate 0 stars if possible

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Grant L.

Grant L.Sydney, NSW

  • 3 reviews
  • 1 like
  • Verified

Lost $1,000 beware!

published

I booked a flight through Skyscanner in early February 2020 flying Air Canada Lax-Montreal return in July 20’. Covid 19 messed up the plans as we all know and I went back to Skyscanner for a refund or credit which Air Canada were offering. After many hours of phone calls and emails speaking to various customer service reps, I was partially refunded (presumably they deducted the tax) for my flight LAX - Montreal but NOT the return leg! They said I could change the flight date only and could not have a refund for Montreal -LAX!! What use is a return flight from a place I’m no longer flying to??
Paid $1,688 and was refunded $675, lost $1,013. Beware of this “online travel agent”.

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Dan

DanPerth, WA

Skyscanner sucks!!!

published

Never using Skyscanner again. I booked 3 tickets from Perth to Bali for June and because of covid it got canceled. I paid $998.02 for my tickets and received $680.58 in return so I lose out $317.44! For what! Don’t tell me your crap story of fees for whatever. That’s absolute rubbish not happy!!! Scammers

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Past customer

Past customerFar North Queensland, QLD

  • 2 reviews

Can't be trusted

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Hy

HyMACQUARIE

  • 9 reviews
  • 4 likes

Worst website ever for travel bookings!

published

Did not refund flight due to covid flight booked for airasia flight. Been waiting for five months since. Rang air asia and need to go through them for refund. Spend 2 hours each time on hold on phone. Will never use them. Hope they go bankrupt. Operator was rude and said will refund and never did. WORST CUSTOMER SERVICE

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sianne

sianneHobart, TAS

  • 2 reviews
  • 2 likes

Scammers!!!! Do Not Use!!!!!!!!!!!!

published

I used Skyscanner to book flights for March 2020 through Travelgenio. My flights were cancelled due to covid 19 which is totally understandable. But 5 months later I am still trying to get a refund or an open ticket to use at a later date.

Skyscanner and their agents are happy to take your money and then ignore you.

Save yourself time and money and please Do Not Use Skyscanner!!!! Im sure Skyscanner will leave a comment below asking me to contact them and that they will look into it but i can tell you right now, once i email them they will tell me Im not eligible for a refund or they will completely ignore it.

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  • Verified

Skyscanner is legit but...

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Craig F.

Craig F.

  • 2 reviews

Refund for cancelled air tickets

published

Flights in April 2020 was cancelled due to the covid - 19 - We are awaiting our refund from Skyscanner for almost three months - I want to know when I will receive my money -

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1 comment
Skyscanner
Skyscanner A.Skyscanner

Hi Craig, Thank you for getting in touch. Our bookings team would like to take a closer look at your flights regarding your refund. Can you kindly reach out to us with your details at: https://help.skyscanner.net/hc/en-gb/requests/new?
Best,
Chantae

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John C.

John C.South East Queensland, QLD

sky scanner get rid of gotogate!!!

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Skyscanner
Skyscanner A.Skyscanner
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Don't book with Skyscanner!

published

My Alaska Airlines booked with Skyscanner was cancelled due to Coronavirus.I first contacted Skyscanner on 21st March & have since entered into a long correspondence where I have been asked to call Alaska Airlines in the USA, I have been given written confirmation that a refund is agreed & is being processed, but after nearly 4 months, I still have not received my refund. I have been fobbed off & apologised to again & again in patronising, generic emails. I understand the circumstances are difficult right now, but I will NEVER do this again & I do not recommend anyone to use Skyscanner for this reason.Please avoid at all costs & book with the airline direct!

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Skyscanner
Skyscanner A.Skyscanner
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Covid cancellation

published

Airline cancelled our flights, Skyscanner sending us in circles telling us to sort it out with airline, airline telling us Skycsanner need to resolve issue. Skyscanner won't take responsibility, have been no help at all, they are not interested in helping, would never use this company again they just take your money , zero customer care factor

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Skyscanner
Skyscanner A.Skyscanner
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Page 1 of 31

Questions & Answers

Stephen Yuen

Stephen Yuenasked

Few minutes ago i just wrongly purchase 2 one way tickets from Sydney to Perth on Sept 5, 2021 and my eSky booking number is 7796980961. Actually we want to buy two round trip tickets and departure date from Sydney is Sept 5, 2021 by Jetstar etd 19:55 and eta 22:55 while the return flight back from Perth is on Sept 12 by Qantas etd is 16:30 and eta is 22:30. Would you please call me at +61 481182618 or email reply me at stephenyuen8@gmail.com and change it to a round trip fare for me as it is too expensive for the return flight if we buy it separately. Thank you so much. Stephen YUEN

No answers
Nora M.

Nora M.asked

Can l pay off holidays

No answers
Franz K.

Franz K.asked

Are there direct flights from China to East Timor?

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