2Skyscanner

Skyscanner

 Verified
3.4

726 reviews · Statistics

PositivevsNegative
62% · 448256 · 35%
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Trip Completed Yes (51) · No (137)
Transparency
1.6 (171)
Customer Service
1.7 (172)
Price Accuracy
2.1 (159)
See the Best Booking Comparison-Only Services in 2024 as rated by Australians on ProductReview.com.au.

Reviews

726 reviews
Alexey
Alexey25 posts
 

Politically motivated company

It looks like they follow the directives of silly minded politicians and serve interests of those but not the interests of ordinary people. In distinction from many other agencies they do not accept any bookings to Russia. Strangely, but there are a plenty of flights to Israel on their site. Show details
Fernando
FernandoVICGreater Melbourne (Metropolitan), VIC
 

Hopeless

Don’t use this product they get you in but useless and getting you out stay away Show details
Mikef50
Mikef50NSWSydney, NSW241 posts
  Verified
Transparency
Customer Service
Price Accuracy
Not Chlorine-Free
Not Chlorine-FreeNSWSydney, NSW3 posts
 

Does not include full t&c if you use a mobile phone

Used sky scanner to find a good price on a quality airline from Rome to Sydney in 6 mths time. Found a reasonable cost ticket x2 pax and got directed to Aunt Beaty’ booking site. Completed all the details and confirmed. It the confirmation email and it said “no check in baggage”. NO where on the site was this advised.
Rang Aunt Beaty support and they said because we booked on a mobile phone we did not see all the T&Cs. Warning warning this is illegal and immoral. Added baggage is expensive and risky. Only use sky scanner or aunt Beaty on a PC and check check all T&Cs. Show details
Transparency
Customer Service
Price Accuracy
wayne
waynebrisbane13 posts
 

good website to find the cheap ticket but also offer scammer supplyer like gotogate

it is good designed website for the user to find out the best deal, but they seems do not verify those supplyers, some is good like AuntBetty but some are just a scammer like gotogate, it increase the price after you finish entering all the payment details, it has happened to me a few times when I try to use gotogate because they always offer the fake lowest price Show details
Price Accuracy
Trevor Fletcher
Trevor Fletcher
 

Disgraceful

Sky scanner is amazing to find the best deals but cause they are associated with a booking company called kiwi.com I’ll never use skyscanner again and I have told everyone about my experience
How could you possibly have them affiliated with you as you offer such a great service
Will def find another search engine
Majid malaki
Majid malaki
  Verified

Nonresponsible , less informative , full of systemic error

You have been warrned..
Do not use online flight booking via Skyscanner/Travelist as they most likely double book your flight, charge you and then cancel your booking because it is double booked. It is over two months that I am trying to contact their customer service with no luck. I have sent numerous email and I keep getting automatic reply email that, they will respond within 7 days but this is not true at all. In accordance to their own admition their online system double booked hence the cancelation. They have not yet refounded me for their mistake.
You have been warrned... Use the airline booking service directly as they do at least respond to your email.
Stevo31
Stevo31NSWSouth-Eastern Region, NSW17 posts
 

Awesome for the cheapest flights

I have been using this for over 20 yrars, first as the app on my old Blackberry and now as an Android app and on the website.

It consistently gets me the best flights at the cheapest prices. I always use it as the go to way to find flights.
I also used it to get the best price for car hire in Switzerland, England, Austria and France on a family holidays.

I have booked my flights within Australia and my European and Asian travel using Skyscanner.

I will definitely keep using it in the future. Show details

Oxy
Oxy3 posts
  Verified

Sky scammers. DON’T USE THEM

We booked our flights using Skyscanner to Italy 9 months before our trip. 5 months later they reneged and change the flights to 2 weeks later and sent a rather confusing email with exactly the same booking numbers. We didn’t realise it was 2 weeks later. We first realised this when we landed in Italy and were now stuck there for 2 extra weeks which was impossible as we both took time off work. I’m the end we booked flights on the same flights we originally booked at an addition $3200. Which Skyscanner gets a second fee. In SHORT WE WERE SCAMMED. I rang Singapore airlines whom confirmed Skyscanner were to blame as they simply could have rebooked us on the same flights as they were always available. Show details
Sue D.
Sue D.TASLaunceston, TAS
  Verified

Difficult to know where the fault lies

My daughter needed to return to Australia from India earlier than planned. I booked her flight through Skyscanner, including $63.99 for 20kg luggage. This part of the process was very easy. Then the next day we received an email from Go To Gate saying due to a technical error they were unable to complete the purchase for baggage and to follow up with Malasia AIrlines. My daughter did not have access to her phone so followed up at Delhi airport and was charged an extra $909.63 AUD for her 15kg of luggage. We will not book through Skyscanner again, it's too risky with follow up service. Show details
mathirie2012
mathirie2012VICGreater Melbourne (Outer), VIC2 posts
 

Extremely frustrating and timewasting

The site constantly advertises fares that don't exist. I have wasted 4 hours trying to book ghost tickets. It's the most frustrating website I have ever used. This is exactly what makes you long to speak to real people.
Dipen B.
Dipen B.
 
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Talia
Talia2 posts
 

Used to be amazing...now just false advertising and a waste of time

Click through to purchase - always says flights unavailable. They up the price by hundreds. Waited a few days and tried once price drops again, same thing happens. Even though I've tried to book direct direct with partner sites, the issue still remains the same. I used to regularly use this website and loved it, now it's completely useless. Show details
Transparency
Customer Service
Price Accuracy
Samantha Maree
Samantha Maree
 

Took my refund in March, and didn't contact me. Still haven't received my refund as of mid June

I got a refund issued from the airline which has gone to some random Amex card in March. I tried to chase this up with Skyscanner who can't tell me what the Amex card is or where my refund is to this day. It's over 2k and I need it to submit a travel insurance claim. Where is my money? Show details
Transparency
Customer Service
Price Accuracy
Milad M.Rad
Milad M.RadNSWSydney, NSW8 posts
 

fake prices in the website

such a hideous website to book flights. you spend a lotta time choosing a flight, filling all the forms and pay, then it declines and less than 10 seconds later ( yeah, that fast) they call you and say there's a problem confirming your seat and offer you the same flight on the phone for about $900 more. what a joke. Show details

Questions & Answers

Eguana T.
Eguana T.

why are everyone of your reviews horrible

Milad M.Rad
Milad M.Rad  

coz they come from bad experience.

Slc
Slc

Sky scanners have changed my flight which I cannot make, what happens now?

Pema S.
Pema S.  

I believe they gonna charge you around 350$ for not showing up. Do not buy tickets from these scammer next time.

sareena s.
sareena s.

I booked a ticket Perth- Singapore . I haven’t got the confirmation yet. I checked the junk folder as well. I can see the pending transaction in my bank account. Who do i contact?

Anu
Anu  

Just call them and check with them. You must have a reference no something starting with SK.

See all Skyscanner questions

Details

CategoryBooking Comparison-Only Services
Service TypesFlights
Visit official website

Contact info for Skyscanner

  • ABN: 29629708578

Extra Information

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