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Skyscanner
3.9 from 576 reviews

Reviews

(295)
(149)
(19)
(16)
(97)
  • Transparency
    2.4 (57)
  • Customer Service
    2.5 (63)
  • Trip Completed Yes (29) · No (47)
  • Price Accuracy
    2.7 (68)
leighdavis82

leighdavis82South East Queensland, QLD

  • 2 reviews

Don’t ever ever use Skyscanner to book car hire!!!

published

Don’t use Skyscanner to book car hire!!! They use a third party Airportrentals.com who then won’t refund unused days which I suppose would be ok if I actually changed my mind but I was forced into returning to my home state amid all this covid19.
Terrible customer service

Booking Type Car Hire
1 comment
Skyscanner
Skyscanner A.Skyscanner
Ben b.

Ben b.Perth, WA

  • 2 reviews

Terrible

published

They want only your money, zero support. If you ask them about the wrong doing of their partners only receive empty promise. partners similar to them wants charge you, it is gone for ever, another issue with them is misleading.

1 comment
Skyscanner
Skyscanner A.Skyscanner
abhishek p.

abhishek p.Greater Melbourne (Metropolitan), VIC

  • 5 reviews
  • Verified customer

Overall not satisfied

published
Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
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JJ dubai

JJ dubaiPerth, WA

Why did they move my booking to BYOJET NOW Where is Skyscanner are they in bankruptcy already

published

This not fare the just went bankrupt and aend email saying they move my booking to a different body's ..why they move my booking without calling me
I want my money back

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Jenna

Jennamelbourne

  • 30 reviews

Booking

published

I used Skyscanner to book a Royal Brunei flight from Melbourne to London. The ticket was cheap so I booked it. What I didn't know until payment was that the airfare was in US dollars and the travel agent was in the US. Now, with the coronavirus this travel agent said no refunds but Royal Brunei's policy state there is a refund. If you find a cheap airfare I strongly suggest you go straight to that airline and book directly. Don't get caught out as I did. To add to the nightmare I am charged currency exchange fees on this booking.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Ann

Ann

  • 2 reviews

Corona virus out cry

published

Booked flights through Skyscanner and although booked on Qantas and American Airlines, both reputable airlines, cancelling the flights is a nightmare.
I cannot understand that the likes of Qantas and American Airlines are not stepping in and making sure the right thing is happening. You can cancel if you booked through the airlines directly, but Skyscanner has NO link, policy or anything to help you.

I hope Skyscanner is one of the companies going broken after coronavirus, serves them right!

Disgraceful!

Trip Completed No
Booking Type Flights
1 comment
Skyscanner
Skyscanner A.Skyscanner
nadia

nadiaGreater Melbourne (Inner), VIC

Trusted partner "BYOJet"

published
Transparency
Customer Service
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
umang g.

umang g.Greater Melbourne (Outer), VIC

  • 2 reviews

Terrible ticket booking partners

published

I booked my flights with BYOjet on 12th feb for travelling to lndia on 4th of April. But due to corona virus & isolation period i want to postpone my travel & seeking refunds or credits for future travel. But that company is not responding from last month & i tried everything ...even mailing & waiting on phones for 2hr. Please help me i booked through ur site.

Transparency
Customer Service
Price Accuracy
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Vikrant Mahajab

Vikrant MahajabGreater Melbourne (Outer), VIC

  • 3 reviews

Disgraceful and partnered with Scammers

published

Hello Skyscanner,
All I can say is you are as shameless as your partner travel agents mainly Travelgenio. I have sent you emails explaining issues and you never replied. Booked tickets with you about 7 months ago and because country we were travelling to has banned the entry all the outsiders due to corona virus. Your little scamming partner will not cancel, refund and reply to phone calls and emails. Such a shame. Contacting you guys and never bother replying. Shame on you.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
See all answers
2 comments
Skyscanner
Skyscanner A.Skyscanner
Vikrant Mahajab
Vikrant Mahajab

Just submitted again. Let's see what you guys do

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siwon

siwonBrisbane

  • 5 reviews

Would love to give zero stars

published

Skyscanners "trusted partner" Fly365 has taken my money with nothing more than a booking made. Skyscanner simply said sorry we didn't know this would happen - contact your bank. Shameless company

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
See all answers
2 comments
Skyscanner
Skyscanner A.Skyscanner
siwon
siwon

There it is people... The exact response from Skyscanner for all to see.

azra

azraVictoria

  • 3 reviews

Do not use Kiwi.com

published
Transparency
Customer Service
Trip Completed Yes
Booking Type Flights
See all answers
1 comment
Skyscanner
Skyscanner A.Skyscanner
Gurpreet

GurpreetGreater Melbourne (Outer), VIC

  • 2 reviews

Cheaters!! Big fat liars !! Allow fake companies to book tickets and after you pay then vanish

published

Cheats !! Big big liar!! They let many fraud companies on their platform tochop money from innocents.recent example fly365.com.. just do payment after that they don’t know you ... no way to trace back your hard earned money

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Kelly

KellyGreater Melbourne (Metropolitan), VIC

Fly365

published
Trip Completed No
Booking Type Flights
1 comment
Skyscanner
Skyscanner A.Skyscanner
Nadine l.

Nadine l.Perth, WA

Disappointed

published

I have always used Skyscanner, as I found the website clear and easy to use, but now, two of the businesses listed have gone into liquidation, the most recent one being Fly365. I was fortunate enough to get a refund through my bank on the first one, but I have my doubts that I will get a refund on my most recent bookings. I feel Skyscanner is not doing enough to protect the users of their site.

Customer Service
Trip Completed No
Booking Type Flights
1 comment
Skyscanner
Skyscanner A.Skyscanner
James.M

James.MGreater Melbourne (Metropolitan), VIC

Fly 365 liquidation

published

Possibly lost thousands due to a third party company used through Skyscanner, fly 365 have gone into liquidation without explanation from either company. Only found out after trying to book my seats with Qatar. Could have gone the airport without knowledge of not having a valid ticket. Never using Skyscanner again

1 comment
Skyscanner
Skyscanner A.Skyscanner
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Annie

Annie

  • 2 reviews

FLY365 IN LIQUIDATION

published

Skyscanner, shame on you. Still advertising FLY365 as a reputable company and took our money. Never received tickets and have just posted liquidation on the 21/02/2020. Their call centre is non existent and have no way of refunding our money. No reply to our emails or calls.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Peter

PeterSydney, NSW

  • Verified customer

It’s disgraceful they associate with MyTrip

published
Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

having un called for stress

published

I booked a flight and such a price difference. Initially when I went to the payment it was $414 and it closed on me and when I went on to book again, I ended up paying $490 I even paid for the second baggage option they gave extra $31 something as that was the only option given and does not even show the second checked bag on the itinerary. There is no contacts to call and the email sent hasn’t been attended. Such a big difference in pricing and still no second checked bag provided.. very upset. Frequent user of sky scanner.

Price Accuracy
Booking Type Flights
2 comments
Sana
Sana
Skyscanner
Skyscanner A.Skyscanner

Hi Sana, Thank you for your comment--have you been in touch with Skyscanner's Help Team about this issue? Can you please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

Bree

BreeGreater Melbourne (Inner), VIC

Airline cancelled the flight and refunded my ticket but SS refused to payback. I'll book direct with airline next time.

published

Airline cancelled my flight, and gave refund but Skyscanner would not give it back to me. They claimed it was a non refundable ticket even though tiger refunded the ticket.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
See all answers
2 comments
Skyscanner
Skyscanner A.Skyscanner

Hi Bree, Thanks for your comment. Can you please contact our Help Team about this complaint? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

Bree
Bree

Fix name of the ticket

published

I bought an airline ticket in 2 min, receive a ticket in 24 hours, I made a mistake when filling in the ticket, as I have two family names, put a place in the middle name. I've been trying to fix this for over 10 days and just answer me and I have to wait. I have already missed two dates that have been scheduled for the issuance of my visa with the Japanese Embassy and I am 22 days before the start of my trip.

It is not possible for you to treat your customers like this, when selling it is quick and simple, if you have any problems you will spend a lot of work for Skyscanner to help you!

Transparency
Customer Service
Trip Completed No
Booking Type Flights
See all answers
1 comment
Skyscanner
Skyscanner A.Skyscanner

The reviewer stated that an incentive was offered for this review

Page 1 of 29

Questions & Answers

Suzanne Eulenstein

Suzanne Eulensteinasked

Hi, due to Covid I’m unable to use my flight I had booked for April. The Western Australian govt has banned unessential travel till June 30. I booked through Skyscanner in January and have tried to get in touch with Tavel2be and travelgenio to change the flight. There is no email address or phone number that can help. I’m not after a refund just flight change. I hope someone can help me.. the airline Qantas will not assist as it was booked through a third party through Skyscanner.

No answers
John H

John Hasked

My wife booked flights 5 months ago through skyscanner but doesn’t know what company was used to make booking. She has been trying to contact someone in regards to cancelling or postponing trip (which is today actually Kalgoorlie-Melbourne return) due to the Covid 19 and only essential travel allowed here as borders are closing etc. Who can she contact in view of this...
What happens if she does not go...Will she still receive a refund or credit seeing as she has been trying for 2 weeks to contact someone.
It is a Virgin Australia domestic flight.
.Would appreciate some kind of solution to this problem
Thank you in anticipation
JH

No answers
Luke C.

Luke C.asked

Hi I booked a flight from Sydney to gold coast with you with flight 365 are refunding money or is it gone

2 answers
Jenna
Jenna

Who did you book with?

Luke C.
Luke C.

Flight 365

Get an answer from our members and Skyscanner representatives

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