OK for price comparison but not so good for booking
I have used Skyscanner for price comparison several times. Generally the price comparison works well. Last year I was directed to Bestjet to complete my booking and then Bestjet went into liquidation. Lots of people lost their flights and their money but I was lucky.
Before that all happened I mentioned to Skyscanner to be careful who they directed their bookings too and they replied that they were. If that was the case then why did they direct bookings to Bestjet?
I would highly recommend to book with the airlines directly. If you have any d...oubt what so ever about any company you are directed to complete your booking with then google reviews on it. Poor reviews here or elsewhere can mean a high likelihood of things going wrong. Just be careful, lots of bad reviews must mean something, good luck.
I went to 2 website and typed into my credit card info, one told me no flight anymore, another asked me to wait, I think will have no flight as well, but I have to wait till book from elsewhere .
The reviewer stated that an incentive was offered for this review
Skyscanner and MyHoliday deducted flight cost twice from credit card
Be cautious! booked flight sydney to Gold Coast via MyHolidays on the Skyscanner platform. Only saw I was on an International flight after ticket issued for or the outward journey meaning longer waits, passport control etc. That was ok, but once transaction was processed I received a call from Qatar Air from an International number saying my credit card had been declined. I first checked my bank account and did not see a deduction so believed the call to be genuine. The customer service consultant confirmed expiry date and card number. I never ...gave my ccv number over the phone. Next day two payments were deducted by same company - MyHoliday. Went online, spent long wait hours on the phone and eventually a chat line to complain and resolve. Took legal action threat to get payment back 1 week later. Meaning I paid double for a flight and had to beg and plead for the refund. Book direct with airline in future, or pay with a travel card with exact funds so portals like this cannot simply help themselves to your money. Disappointing experience, and disappointing customer service taking over a week to pay funds back. Only getting refund after my flight. Simply not good enough with the second deduction being unauthorized. Portals cannot use travellers money as cash flow. Really unhappy with the experience
So simple and user friendly
My friend introduced me to this site when they was travelling and being a person who never travels, it was so straight forward and easy to use. a 1 stop shop when travelling. Payments are so simple and no stuffing around. Recommend to anyone who is not travel savvy as me.
- Verified customer
Pay more if you don't use this!
If you KNOW what you want beforehand, and you're unlikely to make any changes, and you know which airlines you would use, and know which ones you would avoid, then all the hard work is done, and the only thing to do, is find the right flight, with short transfers / stopovers, the right departure / arrival times, adequate luggage allowances, food and drinks included, and free seat allocations, and of course, the right price. Then Skyscanner is hard to beat. Expect a small fee for using credit cards, but that's stated. Comparisons are easy, with ...links to every major airline to describe their luggage policies, food, carry on, the plane type and amenities, and lastly, which 3rd party to book through. This is complete information for you to choose. I found the quotations for my trip to be 100% accurate and totally transparent. The booking through the 3rd party was seamless. It took me less than 5 min to book and pay for my return tickets to UK. Have your passport details handy and your credit card. Too Easy!
I have had booked flights through skyscanner fee times and have not had any bad experience. These sites work based on analytics and when you search for ticket fare they may give u different prices at various times.
Terrible . A waste of time
The advertised flights and prices were not available. The adverts are only there to attract you to their website but in the end one cannot book their flights because they don't exist.
Charged Double In Us Dollars
I booked a flight LAX TO ATLANTA on Skyscanner au. Given a price which was comparable to other sites , I chose a deal clicked skyscanner links to different companies and chose first option Spirit airlines . There was only a difference of about $20 more once on the airline s sites . Total price including seats was $378. I have gone back and cannot see anywhere on the Australian skyscanner site that the prices offered were in US Dollars?
This trip that I purchased and believed cost me $378 on Skyscanner au has now cost me $606 Australian. I have...
very useful search engine
For me, at least one of the sites skyscanner links to is always cheaper than booking through the airline itself. continuously updating pricing. Shows a review of the websites you will be linked to so you can see if they're trustworthy. flexible search options eg trip length.
New sky scanner app is dominated.by few airlines or give pr iority for fee air lines.
I have tried to purchase the tickets dro MEL to CMB & return (departure 05/11/19 & return on 18/11/19. But only show the tickets with Singapore airline. But love the old app.
Great website to book flights.
Pricing was super accurate. Didn't encounter any unexpected or additional fees. Was very easy to compare different companies on this website. Highly recommended very satisfied will use again always. Tks
Dont waste your time or money
I had to book twice for a return flight because it was to different airlines when I went to book the return flight it was full so then had to find a one way ticket but as I had re-entered, the date changed on the site to some random date I bought the tickets and paid for them and then realized it was the wrong date.I tried to change the ticket dates but the company said it was going to cost me the same value to change as the bought tickets as they wanted to be paid in Euros .So then I bought new tickets checked the date and paid for them but wh...en I checked my bank account the new company had charged in USD so I had got charged an extra 30%.So in conclusion I paid over $1300 for $400 tickets.Dont waste your time or money with this company.If you deal with skyscamers then dont deal with these companys Travelgenio & Opodo
Thanks skyscanner for sorting my issue
Thanks for sorting out my issue from my trip. I finally received $150 and email from them. It was mission to contact my trip but because of skyscanner I received my money that was extra charged from me
One for Australian Competition and Consumer Commission to look into
I went through Skyscanner.au website which showed Australian flag in colour and next to it USD in shaded out grey. I booked Australian domestic travel for elderly parents and selected Trip.com to go through. At no stage in the booking process did it state that the $ on either the Skyscanner comparison page or Trip.com was in USD. It was only when I finished the transaction and received the booking documentation that it states the amount paid is in USD. This is deceptive and misleading conduct by both Skyscanner and Trip.com which they state is their partner, particularly given the significant exchange rate differences. I will be contacting the Australian Competition and Consumer Commission to investigate.
Great comparison website
Always look at skyscanner to find my flights not just from my home town of Brisbane but also from places we are travelling to if we think we may have a quick flight to somewhere else from our holiday destination.
Skyscanner not any responsibility for booking-Fraud online search engine
Please dont book through skyscanner, wego, depkey.com webstes. I have been booked ticket through skyscanner and ticket amount they refunded. Still not refunded my cash and skyscanner is telling they are only search engines they dont have any idea about refund. Then how we can believe these kind of websites. SO kindly dont book through these type of idiot online booking agents. Share maximum as well....Already given case against them in kuwait civil aviation and India..Fraud companies...Your amount will be lost...May be they will show you less price but they will cancel your tickets with out any intimation....fraud companies.....
The reviewer stated that an incentive was offered for this review
Debit Fee rip off
I booked a flight on line with Travelgenio ( based in Spain with english speaking tele reps)
the promoted fare price was $634 all inclusive and isted on each page of the booking process
when debit card was selected the fare rose to $679,
I rang the contact line a Melbourne number routed to Spain (english speaking rep on the line)
no authority to refer or any authority to address the complaint only to say the only option is to cancell the flight
- Verified customer
Best variety of deals and prices
Used Skyscanner many times, always get the best prices compared to other sites, was always able to actually book and use those fares. Multiple destinations are also supported. Highly recommended.
Ripped off big time - Do Not Use
I flight was requested to price in New Zealand dollars.
The website priced it in $.
At no point did it specific a different currency.
Then when the credit card was charged I was charged nearly NZD $100 extra as it was proceed in USD.
Both websites refused to respond.
Do not use.
Ok to compare prices. Then book directly on airlines website
Beware of the travel agents they use.
My friend and I were left stranded on 30th June 2019 at Genoa airport in Italy by an airline called Blue Panorama booked by agent kiwi.com on skyscanner. Never again. They are not refunding our cancelled flights.
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Questions & Answers
I believe you are now taking bookings yourself,as your site offers to let you book through Skyscanner
What if i cancel the flight how much refund i will get
Refunds are based on the individual policies of the agency with which you booked. Many will charge an administration fee regardless of the length of time before your flight. Some offer cancellation insurance. If your reason for cancelling is due to the passing of a loved one, then many companies will refund in full even if only short notice is given
Hope this helps
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