I booked a flight through Skyscanner in early February 2020 flying Air Canada Lax-Montreal return in July 20’. Covid 19 messed up the plans as we all know and I went back to Skyscanner for a refund or credit which Air Canada were offering. After many hours of phone calls and emails speaking to various customer service reps, I was partially refunded (presumably they deducted the tax) for my flight LAX - Montreal but NOT the return leg! They said I could change the flight date only and could not have a refund for Montreal -LAX!! What use is a return flight from a place I’m no longer flying to??
Paid $1,688 and was refunded $675, lost $1,013. Beware of this “online travel agent”.

Never using Skyscanner again. I booked 3 tickets from Perth to Bali for June and because of covid it got canceled. I paid $998.02 for my tickets and received $680.58 in return so I lose out $317.44! For what! Don’t tell me your crap story of fees for whatever. That’s absolute rubbish not happy!!! Scammers

Did not refund flight due to covid flight booked for airasia flight. Been waiting for five months since. Rang air asia and need to go through them for refund. Spend 2 hours each time on hold on phone. Will never use them. Hope they go bankrupt. Operator was rude and said will refund and never did. WORST CUSTOMER SERVICE

I used Skyscanner to book flights for March 2020 through Travelgenio. My flights were cancelled due to covid 19 which is totally understandable. But 5 months later I am still trying to get a refund or an open ticket to use at a later date.

Skyscanner and their agents are happy to take your money and then ignore you.

Save yourself time and money and please Do Not Use Skyscanner!!!! Im sure Skyscanner will leave a comment below asking me to contact them and that they will look into it but i can tell you right now, once i email them they will tell me Im not eligible for a refund or they will completely ignore it.

Flights in April 2020 was cancelled due to the covid - 19 - We are awaiting our refund from Skyscanner for almost three months - I want to know when I will receive my money -

My Alaska Airlines booked with Skyscanner was cancelled due to Coronavirus.I first contacted Skyscanner on 21st March & have since entered into a long correspondence where I have been asked to call Alaska Airlines in the USA, I have been given written confirmation that a refund is agreed & is being processed, but after nearly 4 months, I still have not received my refund. I have been fobbed off & apologised to again & again in patronising, generic emails. I understand the circumstances are difficult right now, but I will NEVER do this again & I do not recommend anyone to use Skyscanner for this reason.Please avoid at all costs & book with the airline direct!

Airline cancelled our flights, Skyscanner sending us in circles telling us to sort it out with airline, airline telling us Skycsanner need to resolve issue. Skyscanner won't take responsibility, have been no help at all, they are not interested in helping, would never use this company again they just take your money , zero customer care factor

My flight was cancelled because of covid19 on the 11-4-20 & was promes a refund & I'm still waiting & called sckscanner 3 times trying to find out why it's taking so long for my refund & got told 3 different stories so if you wanna lost your money use Skyscanner

After booking through Skyscanner partner Checkmyfares.com we have been charged $900 for either refund or rebooking fee when Emirates have come to the party with a full refund or voucher .You are teamed up with thieves !!!!

Worst experience ever, don’t ever book anything through them in the future, they just take your money, end of the story ! Not accountable at all ! They claim that you can email them, then someone will help you but that’s just lies.

I bought a ticket with Skyscanner and it was the worst decision ever. With all Covid19 going on they didn't help at all. Kept saying to call the airline but the airline was saying that if I booked with Skyscanner they are the ones to contact the airline and sort it out. Unbelievable. I was expecting more from such a company.

I can’t even begin to describe how fraudulent and full of crap this company is. They could give less than 2 craps about customer assistance. They’ve decided to keep 300 dollars of a 430 flight cost when the flight was cancelled due to the pandemic. They referred me to the airline who referred me back to them because they held the contract and payment.

I’m 20 days over due for any refund and still waiting.... you’re stupid if you use them. seriously if you’ve got money you want to just pee down the drain I’ll take it. Don’t spend it here.

Unbelievably a terrible customer service!!!!

They are not responsive at all!!!

I have called 4 times to change my flight as it got cancelled directly by the airline and the person responding the customer calls has hung up the phone on me three times.how is this even possible??

This is the last time ever I'm booking through sky scanner.

Booked through Skyscanner which had redirected my to BYOJet. Big mistake. Cancelled flights, zero customer service, fees for cancellations. Skyscanner should be careful who they partner with, like ripoff merchants.