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Skyscanner

Skyscanner

3.8 from 601 reviews · View Statistics

Reviews

  • Transparency
    2.0 (80)
  • Customer Service
    2.1 (85)
  • Trip Completed Yes (29) · No (65)
  • Price Accuracy
    2.7 (84)
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Andrew T.

Andrew T.Sydney, NSW

Never Using Them Again!

published
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Trip CompletedNo
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  • Verified customer

Such a dodgy company

published
Incentivised ReviewNo
Amy

Amy Sydney, NSW

  • 2 reviews

Would rate 0 stars if possible

published
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Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Grant L.

Grant L.Sydney, NSW

  • 3 reviews
  • 1 like
  • Verified customer

Lost $1,000 beware!

published

I booked a flight through Skyscanner in early February 2020 flying Air Canada Lax-Montreal return in July 20’. Covid 19 messed up the plans as we all know and I went back to Skyscanner for a refund or credit which Air Canada were offering. After many hours of phone calls and emails speaking to various customer service reps, I was partially refunded (presumably they deducted the tax) for my flight LAX - Montreal but NOT the return leg! They said I could change the flight date only and could not have a refund for Montreal -LAX!! What use is a return flight from a place I’m no longer flying to??
Paid $1,688 and was refunded $675, lost $1,013. Beware of this “online travel agent”.

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Incentivised ReviewNo
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Dan

DanPerth, WA

Skyscanner sucks!!!

published

Never using Skyscanner again. I booked 3 tickets from Perth to Bali for June and because of covid it got canceled. I paid $998.02 for my tickets and received $680.58 in return so I lose out $317.44! For what! Don’t tell me your crap story of fees for whatever. That’s absolute rubbish not happy!!! Scammers

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Past customer

Past customerFar North Queensland, QLD

  • 2 reviews

Can't be trusted

published
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Incentivised ReviewNo
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Hy

HyMACQUARIE

  • 9 reviews
  • 4 likes

Worst website ever for travel bookings!

published

Did not refund flight due to covid flight booked for airasia flight. Been waiting for five months since. Rang air asia and need to go through them for refund. Spend 2 hours each time on hold on phone. Will never use them. Hope they go bankrupt. Operator was rude and said will refund and never did. WORST CUSTOMER SERVICE

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Incentivised ReviewNo
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sianne

sianneHobart, TAS

  • 2 reviews
  • 2 likes

Scammers!!!! Do Not Use!!!!!!!!!!!!

published

I used Skyscanner to book flights for March 2020 through Travelgenio. My flights were cancelled due to covid 19 which is totally understandable. But 5 months later I am still trying to get a refund or an open ticket to use at a later date.

Skyscanner and their agents are happy to take your money and then ignore you.

Save yourself time and money and please Do Not Use Skyscanner!!!! Im sure Skyscanner will leave a comment below asking me to contact them and that they will look into it but i can tell you right now, once i email them they will tell me Im not eligible for a refund or they will completely ignore it.

Transparency
Customer Service
Incentivised ReviewNo
Booking TypeFlights
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  • Verified customer

Skyscanner is legit but...

published
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Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
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Craig F.

Craig F.

  • 2 reviews

Refund for cancelled air tickets

published

Flights in April 2020 was cancelled due to the covid - 19 - We are awaiting our refund from Skyscanner for almost three months - I want to know when I will receive my money -

Transparency
Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

Hi Craig, Thank you for getting in touch. Our bookings team would like to take a closer look at your flights regarding your refund. Can you kindly reach out to us with your details at: https://help.skyscanner.net/hc/en-gb/requests/new?
Best,
Chantae

John C.

John C.South East Queensland, QLD

sky scanner get rid of gotogate!!!

published
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Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

Don't book with Skyscanner!

published

My Alaska Airlines booked with Skyscanner was cancelled due to Coronavirus.I first contacted Skyscanner on 21st March & have since entered into a long correspondence where I have been asked to call Alaska Airlines in the USA, I have been given written confirmation that a refund is agreed & is being processed, but after nearly 4 months, I still have not received my refund. I have been fobbed off & apologised to again & again in patronising, generic emails. I understand the circumstances are difficult right now, but I will NEVER do this again & I do not recommend anyone to use Skyscanner for this reason.Please avoid at all costs & book with the airline direct!

Transparency
Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

Covid cancellation

published

Airline cancelled our flights, Skyscanner sending us in circles telling us to sort it out with airline, airline telling us Skycsanner need to resolve issue. Skyscanner won't take responsibility, have been no help at all, they are not interested in helping, would never use this company again they just take your money , zero customer care factor

Transparency
Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Mathew

MathewSydney, NSW

I'm NEVER using Skyscanner again

published

My flight was cancelled because of covid19 on the 11-4-20 & was promes a refund & I'm still waiting & called sckscanner 3 times trying to find out why it's taking so long for my refund & got told 3 different stories so if you wanna lost your money use Skyscanner

Transparency
Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Greg Lloyd

Greg LloydSouth East Queensland, QLD

  • 2 reviews

Licensed Burglars

published

After booking through Skyscanner partner Checkmyfares.com we have been charged $900 for either refund or rebooking fee when Emirates have come to the party with a full refund or voucher .You are teamed up with thieves !!!!

Transparency
Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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2 comments
Skyscanner
Skyscanner A.Skyscanner

Hi Greg, Thank you for reaching out. Can you kindly reach out to our Help Team with the details of your booking so that we can take a closer look? Please contact us at: https://help.skyscanner.net/hc/en-gb/requests/new
Best,
Chantae

Greg Lloyd
Greg Lloyd
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Sash

SashAustralian Capital Territory

The worst experience ever

published

Worst experience ever, don’t ever book anything through them in the future, they just take your money, end of the story ! Not accountable at all ! They claim that you can email them, then someone will help you but that’s just lies.

Transparency
Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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2 comments
Skyscanner
Skyscanner A.Skyscanner

Hi Sash, Thank you for reaching out and I'm sorry to hear that you have not heard a response from us. Can you kindly reach out to us with your booking information at: https://help.skyscanner.net/hc/en-gb/requests/new
Best,
Chantae

Sash
Sash

I have been trying to reach out countless times ,never get any response !

Flakizinha

FlakizinhaSydney, NSW

  • 4 reviews
  • 3 likes

Useless with all Covid19

published

I bought a ticket with Skyscanner and it was the worst decision ever. With all Covid19 going on they didn't help at all. Kept saying to call the airline but the airline was saying that if I booked with Skyscanner they are the ones to contact the airline and sort it out. Unbelievable. I was expecting more from such a company.

Transparency
Customer Service
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

Terrible customer service and terrible processing!.

published

I can’t even begin to describe how fraudulent and full of crap this company is. They could give less than 2 craps about customer assistance. They’ve decided to keep 300 dollars of a 430 flight cost when the flight was cancelled due to the pandemic. They referred me to the airline who referred me back to them because they held the contract and payment.

I’m 20 days over due for any refund and still waiting.... you’re stupid if you use them. seriously if you’ve got money you want to just pee down the drain I’ll take it. Don’t spend it here.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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1 comment
Skyscanner
Skyscanner A.Skyscanner

The worst agency I have ever experienced

published

Unbelievably a terrible customer service!!!!

They are not responsive at all!!!

I have called 4 times to change my flight as it got cancelled directly by the airline and the person responding the customer calls has hung up the phone on me three times.how is this even possible??

This is the last time ever I'm booking through sky scanner.

Transparency
Price Accuracy
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Raging Ralph

Raging RalphSouth East Queensland, QLD

  • 5 reviews
  • 6 likes

Avoid Just Go Direct To Airline

published

Booked through Skyscanner which had redirected my to BYOJet. Big mistake. Cancelled flights, zero customer service, fees for cancellations. Skyscanner should be careful who they partner with, like ripoff merchants.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Page 1 of 31

Questions & Answers

Cristopher  P.

Cristopher P.asked

Hi I booked my flight last may 5,2020,and under of budget-air then today suddenly may 21,2020 I received a email says that my flight schedule are cancelled, can you kindly please assist me in my case

1 answer
Skyscanner
Skyscanner A.Skyscanner

Hi Cristopher, Can you please get in touch with our Help Team about your booking so that we can look into this further? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new - Chantae

Panos K.

Panos K.asked

I had booked a flight in February for June via skyscanner and the next day the flight was canceled without any notice being sent and I learned today that I got at the airline for some clarification, that I can contact skyscanner to see what might be done?

1 answer
Skyscanner
Skyscanner A.Skyscanner

Hi Panos, Thank you for reaching out and I'm sorry to hear your flight has been affected. If you have booked through an online travel agent, you will need to reach out to them directly. If you have booked through Skyscanner, please get in touch via the phone number listed at the bottom of your booking confirmation. - Chantae

Belinda

Belindaasked

I booked a return flight to bali with skyscanner...with air asia...for early April ...i applied for a refund sometime ago but air asia have only just replied that i need to contact you....how do i go about this please?

3 answers
Belinda
Belinda

Still waiting for a reply Skyscanner???

Skyscanner
Skyscanner A.Skyscanner

Hi Belinda,
Thank you for your message. Can you please get in touch with our Help Team and attached your booking confirmation? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new - Chantae

Belinda
Belinda

I did and was told my refund or credit is denied....have to prove government banned travel....really...wth...will not be using skyscanner or air asia again

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