Sleepyhead Pure Balance

Dreadful – I bought this bed in 2020 . Since purchasing I have had to visit the chiropractor almost weekly, and sometimes more. It is the worst mattress ever. When I get in the bed (I'm a size 12, and the only person sleeping in it) the middle sinks so much that I wake everyday with a headache. I have also spent hundreds on new pillows but it is not the pillows that are the problem. I contacted the comfort group who decided there was nothing wrong with it, despite the fact that they hadn't even physically viewed it. Then they advised they could do a factory assessment which involved opening it up and testing every spring, but if they decided there was nothing wrong with it , they would return it 'as is', which is ludicrous, as it would then be completely destroyed. I am now trying to get hold of their legal department. All I want is a refund or credit, but I'm prepared to continue to escalate until I receive a satisfactory resolution. Sleepyhead is meant to be an iconic NZ brand, hence why I purchased, I'm so disappointed.