Smarttek 6 Smart Hot Water System Questions & Answers
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Do you do as supply parts? Battery box terminals corroded and snapped off
No never had that problem
Hi @Stevo, yes we do supply spare parts and accessories for Smarttek Hot Water System. Please give our Smarttek Support team a call on 1300 119 906. We would like to assist you in purchasing the specific parts you need.
Thank you for that Catherine. Next year when the new models come out, will there be a 12volt reducer that people will be able to replace the D cells with or do they have to buy the new heater to get that luxury. Thank you David
Hi David, Thankyou for giving us a call yesterday. It was lovely to chat with you. Do keep in touch by email (support@smarttek.com.au) and we can keep you updated on our future products. Good to hear you are still enjoying using your Smarttek6 Hot Water System. Kind Regards, Catherine - Smarttek Support
Q1.Is the New smarttek going to have a flame safeguard on it so they can connect to caravans with bayonet fittings. Q2. Ifso can they be retrofitted to exiting gas showers. Thank you David
Hi David, All Smarttek portable gas hot water units do need to comply with the Australian Gas Safety Standards (AS2658) and this will continue to be the case for any future models developed. If you would like to get in contact with Smarttek Support direct, please call Ph: 1300 119 906 or email support@smarttek.com.au so we can assist you directly. Kind Regards, Sarah - Smarttek Support
If a house gas hot water doesn't need D cell batteries for ignition why does the camping system need them couldn't it be connected to 12vbattery as you 12v for the water pump. Is there anyway to run it off 12volt maybe with a voltage reducer. David
Hi David, Catherine here from Smarttek Support. Thanks for asking such a great question. The reason you need 2 x D'cell batteries for your Smarttek Hot Water System is because it is fitted with a gas safety solenoid valve which only requires 3volts of power. Using direct 12v instead would damage the electronics in your unit and the gas safety solenoid valve too. We are currently working on a converter that will allow you to do exactly as you have asked, convert 12v down to 3v for the unit to operate, thus removing the need for the D'Cell batteries. These will be available next year. Kind Regards, Catherine - Smarttek Support
When I start the Smarttek Hot Water System the water does not heat up..the LED Temp Display does not start up (have changed the batteries)..also normally you do hear the gas engage.
Hi Vince, I understand you are having an issue with your water not heating up and not getting lights on the display screen. I have inserted a link to our short video on resolving this for you. external link Alternatively, please give our customer support team a call on 1300 119 906. We would like to assist you in resolving this quickly so you can enjoy your hot water again soon! Our team is available Monday - Friday, 9am - 5pm. Kind Regards Mitch - Smarttek Support
Thanks
Have 7.5 ltr water pump supply to smarttek keeps shutting down Use garden hose to unit works fine Ts navigator hybrid What is your recommendation bigger pump pressure and flow size James_ve@bigpond.net.au Thank you in advance
Hi James, Sounds like the pump you are trying to use is not supplying enough water pressure to your Smarttek6 unit to allow it to turn on for you, but mains water works just fine. This will be something within your set up that can be easily resolved. If you would like to reach out to Smarttek Support directly on Ph: 1300 119 906, this can be resolved with you over the phone right away. I've also copied a link below - just click on the Smarttek Support Hub tab - there are some handy videos that can assist you also. external link
Kind Regards, Catherine - Smarttek Support
When I start my smarter black , it runs hot water for about 10 seconds and then the burners switch off and the water goes cold. Any ideas?
When I start my Smartek 6 black , the water runs hot for 10 seconds and then goes cold and the burners switch off
Hi Andy, give us a call at Smarttek Support when you are with your unit and we will resolve this with you over the phone when you call. In the meantime, here's a link to check out our Smarttek Support Hub that has some handy info on it for you too - external link
I just rang Smarttek about the capability of my 4.3 litre pump. I was SO HAPPY with the attitude to my simple question which was how far could the pump do its thing. Answer: a 4.3 will happily supply a sink up to 10 metres away with a capacity hose of 8mm or less. THANK YOU SMARTTEK!!! Made my week...great start to the new year. :-) Pete
Has smarttek fixtures there temperature control problems
Hi saw your product was impressed so i brought one years ago decided to use now came as package with a box with pump and hoses set it up so it can suck from camper trailer tank plugged in all fittings set to min on the heater turned on pump water flowing but does not ignite set garden hose to heater and hot water unit ignites so is the pump you supplied not big enough can yo please help
Hi Rick, Thankyou for contacting Smarttek Customer Support on Ph: 1300 119 906 for assistance with your unit and set up inquiry. All Smarttek Hot Water Units are operated by water pressure and are a low flow water heater. A Smarttek 4.3Lpm pump that was supplied to you with your Smarttek6 Hot Water Unit is designed to operate your unit on the minimum water setting and is to be connected to your unit with the supplied 8mm diameter hoses and supplied power using a 12v power source. Using your Smarttek6 unit on the minimum water flow can achieve up to a 42°C rise above your ambient water temperature. To use your Smarttek6 on the maximum water flow you will need to use a 6Lpm pump or click on your garden hose from the garden tap.
We have had our Smarttek 6 for 4 years and never a problem until now. Just used it then and underneath caught on fire, It has melted the stand support. Does anyone know why this would have happened?
Hi Amanda, Thankyou for your question. Please give our team a call on 1300 119 906 to assist. A flame can only occur if there is some how residual gas floating around the unit. We would like to assist you in resolving this quickly so you can enjoy your hot water again soon! Our team is available everyday of the year until 7pm. Kind Regards - Smarttek
can you pump from a bucket with the smarttek 6 thanks Peter
Hi Peter, Yes, absolutely. Simply connect up your 12v water pump to provide water pressure to your Smarttek 6 unit and you can pump the water directly from your bucket and enjoy a lovely hot shower.
I’ve set my system up and from new it gets to 28 deg plus or minus a bit then gets cold again turn off shower head then try again and it does the same I’ve tried mains pressure for water and a bigger gas bottle same result I’ve rung the help number waiting on a call back
Hi Brad, Thankyou for contacting us! When you have your system all set up, please call our customer support line again on 1300 119 906 and our team will be able to assist. Alternatively head to our website FAQ's and Support hub. We would suggest looking at these two links first as the issues described sounds consistent with the below - external link external link
Kind Regards, Smarttek Customer Support
My 4 yo. Smarttek 6 in my camper has stopped working. New batteries, plenty of water pressure, full gas bottle. The display light isn't coming on. Suggestions?
Sorry have no idea, good luck dealing with smarktek, I will never buy another
Hi @cyclone! To get you back up and running, give us a call on 1300 119 906. Our customer support team is available everyday of the yea up until 7pm at night (AEST) Just give us a buzz and we will be able to assist you in getting up and running again soon! Look forward to hearing from you. - Smarttek Customer Support
We just had the same issue occur have used a few times and now it won't ignite and we have a new front panel full gas bottle water and still no display and won't light
Hi Fiona, To get you back up and running, give us a call on 1300 119 906. Our customer support team is available everyday of the yea up until 7pm at night (AEST) and we can assist with your system. - Smarttek Customer Support
can i purchase spare parts for my smarttex 6 hot watersystem yesterday the frost was that good that it must have split a pipe or hot water chamber
i enjoy my heater uptill yesterday when we had a very big frost,next minute i had a massif flood in the barbecue area i have not openned the unit up untill i find out spare parts
Hi Joe, Thankyou for your question. The issue you have described does sound constant with a frost! However for us to best assist you in ensuring you get the right parts, please give us a call on 1300 119 906. We are here everyday of the year until 7PM at night (AEST) - Smarttek Customer Support
My brand new smarttek black is leaking gas, not from where you screw on the connection but down further where it connects to another piece I have the rubber ring in place
Hi Tania, please give us a call on 1300 119 906 our team will be able to help you check for gas leaks. We are here every day of the year up to 7pm AEST.
Brand new Smartek Lite, used about 10 times for less than 5 minutes per run. The pump cannot push water through the unit. A larger, higher pressure and flow pump cannot either. I've twice completed the 'contact us' form on the website and am yet to hear anything. Is there an internal filter? How is this accessed and cleaned? Why isn't this covered in the owners manual?
Hi Peter, Thanks for your message. Please check the water inlet is plugged into the outlet valve closest to the battery box, if you have it plugged into the correct outlet valve please also check the gauze inside the water inlet valve if this is blocked it will prevent the water flow.
If neither of these work please give us a call 1300 119 906 we are available every day of the the year up to 7PM AEST we can put your hot water system in a test mode and be able to make sure it is functioning correctly.
Thanks Smarttek Australia
How do I adjust the temperature Of the water when it’s to hot
Hi John, Thanks for your question. Here is the best way to set your temperature. 1) Turn off your gas bottle and run water through your shower head this will give us the “Starting Temperature”, lets say it is 20°c
Now we have the starting temperature we can turn on the gas bottle and lets do the following settings:
2) Turn the Gas dial to MIN and Water dial to MIN.
In Summer Mode you will get around a 10°c temperature rise which means if our starting temperature was 20°c then it will reach around 30°c, In Winter Mode on these same settings you will get around a 25°c temperature rise which means if our starting water temperature is 20°c this will make it 45°c.
If you are in the Winter Mode and you want the water a little bit cooler you can slightly adjust the water dial up a fraction. If you would like the water hotter in the Winter Mode you will need to turn the gas dial up but keep in mind Smarttek Hot Water Systems do have a temperature cut of sensor of around 52°c which means the hot water system will shut down if it gets too hot.
If you need any more assistance our customer support team is available via phone every day of the year unto 7PM AEST on 1300 119 906.
Thanks Again Smarttek Australia
So all of a sudden my smarttek black starts fine then when I turn the water tap to anything above ¼ it shuts off, no display screen. Once I turn it back to mim it turns back on again
I had all sorts of problems from brand new, they finally told me it works better with Duracell batteries, mine still plays up now & then when windy but over dealing with smarktek the other thing I do when playing up is turn it to summer & then it tends to work
Hi Andrea, Thanks for your message. Your Smarttek Hot Water System has a water pressure switch inside. Min water is for the Smarttek 4.3lpm pump and the Max water is more for mains water or larger pumps. Being a low flow unit you will reach a max temperature rise of around 42°c in MIN water and only about 18°c in Max Water so running you Smarttek on a lower flow water will give you hotter water.
If you need any more assistance our customer support team is available every day of the year up to 7PM AEST on 1300 119 906 we are more then happy to help.
Hi im having problems with my unit not igniting, it will try to light once but after, it won't light. New batteries, etc.. I let the unit sit ovet night and it worked once in the morning but not again. Any ideas. Peter
Hi Peter, Thanks for your question. All Smarttek Hot Water Systems use a dual pulse ignition system, so to operate the Smarttek Hot Water System all you need is 3 things, Gas, 2 D Cell Batteries and Water Pressure.
- Water pressure from a pump or home water will open the water pressure switch inside your Smarttek Hot Water System. - 2 x D Cell Batteries will provide 3 Volts to the gas safety solenoid valve.
First thing is, we need to check if the display screen is staying on or turning off. If the Display screen is going out we will need to have a look at your water pressure, Take off the water inlet quick connector and check for any debris. If there is no debris, check the pump is receiving 12v of power or test with mains water pressure.
If the lights are staying on the display screen and your hot water system is not igniting, it will be flat or damaged batteries. Smarttek conducted a test on 14 brands of batteries at the end of last year and found not all batteries are the same. Because we use a Pulse Ignition system which draws power on initial start up and we need the 3 volts to open the gas safety solenoid valve, If you have flat or damaged batteries this will also give you the symptoms you are describing. Batteries with a high resistance will effect how your hot water system operates. We have found the BEST batteries to use are the Activ Energy Batteries from Aldi Stores or Duracell Batteries, either of these batteries will give you a lot of shower time.
If you need any more assistance our dedicated customer support team is available every day of the year up until 7PM AEST on 1300 119 906, we are more than happy to help.
Thanks again Smarttek - Smart Hot Water Systems.
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