Smeg DWA149S / DWA149W Questions & Answers
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My SMEG DWA6214S drain pump runs continuously even if the door is open and the machine is turned off
Hi Peter, The acquastop system has tripped. Please email service@smeg.com.au with your details and they will be able to assist you. Regards Smeg
My Smeg dishwasher needed a new power board after only 18 months, thankfully still in warranty. Now, 9 months later, it seems to have gone again. Are the power boards failing a common problem with these machines? Model No. DWA621462.
Dear Jenny T, Thanks for your enquiry. Have you contacted us to discuss this problem? We would like to have the opportunity to look at the feedback you provided. Can you kindly email us your full name, address, and contact telephone number directly? Our email address is: service@smeg.com.au and please mark it to the attention of Lesley. Regards, Smeg Australia.
Hi Lesley, will do.
My Smeg is not powering on , it is out of warranty , say 8 years. Is it worth to repair to is it time to discard? Called Smeg, they are booked for the whole of next week. Appreciate your advice.
My DWA Smeg dishwasher won’t drain. Who can I fix it
Hi Robert T. Thank you for your question. Can you kindly email us direct with your full name, address and a contact telephone number, we will then contact you to discuss direct. Our email address is service@smeg.com.au Kind Regards Smeg Australia.
hello my smeg dwa149W s/n 2110602451 1900w Stopped during cycle , power point is fine , but now has no display. tried to reset , that did nothing . Can this be fixed ? Do You know at what cost? thank you. Glenn
Hi Glenn. Thank you for your enquiry. Can you kindly email us your full name, address and a contact telephone number to techsupport@smeg.com.au and we will call you to discuss and try and trouble shoot over the telephone. Kind Regards, Smeg Australia.
Ok will do thanks
I bought a Smeg DWA6314B2 today and the error lights are coming on saying their is a pump malfunction. It is the first time I used it. WHat to do?
Hi Wayne. I think you might have doubled up on your question. Can you kindly email us with your full name, address and contact telephone number. Once we have this information we will discuss this with you direct. Our email address is service@smeg.com.au and please mark to the attention of Lesley. Kind regards, Smeg Australia.
Hi My Smeg dishwasher was at the end of its cycle and started flooding the kitchen. Turned it off disconnected the pipes. We have connected it all back and it appears to have no error lights. Querying the cause.
Dear Jack W, Thanks for your enquiry. Have you contacted us to discuss these problems? Can you kindly email us direct with your full name, address and a contact telephone number. We will then contact you to discuss this and co-ordinate for a representative to attend your premises. Our Email address is: service@smeg.com.au and please mark to the attention of Lesley. Regards, Smeg Australia.
Hi Rodney, We have contacted Smeg this morning. They are very good and quick to respond. It was the weekend and we were hoping it might be something simple. Thanks for your response.
I replaced worn out spray arms .....only to find machine no longer operates. Appears that pump still operates - as it initially turned on when I switched power back on. Display is blank so cannot select a program. Out of warranty. Trying to determine whether to try and fix it or save for a replacement.
No power in display and can’t find a fuse. Is out of warranty.. anyone know wat could be? Draining motor stil works wen I press the button on the relay.. no burns anywhere motherboard is clean..????
Dear Tee, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the right hand side of the door. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
I have the same problem with a SMEG DWAI149X. No power at all but power outlet is fine. Machine stopped during a cycle and now has no display. Bill
Dear Bill, Have you contacted us to discuss the problem with your dishwasher? If not, could you please email your details to the above email and we will be in contact with you. Regards Smeg
Hi, We have a problem with our Smeg Black series dishwasher. It seems after a cycle on the weekend the pump continued to run after the cycle was finished. When i pour water in the bottom of the machine it removes the water no problems but wont turn off. We have turned it of at the power switch and the pump obviously stops but when the power is turned back on the pump restarts without any intervention from us.
Please help. Tom R
Hi Tom R, Thank you for your enquiry. You will need to call our service team on 02 8667 4888 and arrange a technician to service your machine. It appears that the anti-flood system has tripped. Regards Smeg
We have a smeg which has given us a few issues. First issue was a faulty in line heater which was cracked and letting water into the bottom and causing a fault, Machine was just out of warranty so a $500 dollar bill for a faulty heater. Now the power will not turn on ! If I call the repair man I may have well purchased a new dishwasher. I have checked the switches with multi meter but don't feel I have the skill to go further without advice.
Dear Ian, Sorry to hear about the issue with your dishwasher. Could you please email service@smeg.com.au with your name, address and contact number along with any service invoices. Please mark the email to the attention of Lesley. Once she has this information, she will be in direct contact with you to discuss. Regards Smeg
I'd like to thank Smeg for the repair out of warranty for the latest issue. Turned out to be a circuit board failure now replaced . I am hoping to also recover the cost of the in line heater which had a manufacturing fault, hair line crack . Of interest to me was the repair company giving good praise to Smeg on their customer support. My repairer are going to send Smeg the invoices for the previous failure, and I will report back on how this turns out.
Power on, nothing works. Any ideas?
Hi Sharon. Thank you for your review/ question. Can you kindly contact us direct so we can assist you with some trouble shooting tips? Our phone number is 02 8667 4888 or you can email us direct - service@smeg.com.au - Kind Regards, Smeg Australia.
control panel on and lights on, but when i press any off the buttons it wont change any setting, like stuck on pause, any ideas? kind regards
Dear Sylvia, you can try to reset the PCB by opening the door turning on the on/off button pressing and holding the start pause button while closing the door, if this does not work they will require a service call. You can arrange this via email to service @smeg.com.au regards Steve Cullen Smeg Australia
I have a DWA149W which has just stopped. Cannot get control panel to do anything. Would welcome some help please.
Tony R
Hi Tony R- thanks for reaching out and of course we would love to have an opportunity to discuss this with you, can you please email us direct with your full name address and contact telephone number and we will contact you direct to discuss this further- our email address service@smeg.com.au - I await your email kind regards Smeg Australia
We have one of these dishwashers and it is constantly playing up and often stops in the middle of a cycle only to the turning off and turning back on and sometimes that doesn’t work . If you open the door midcycle here in real trouble because you can’t get it to restart . It only washes on the hottest cycle possible and doesn’t wash in the top drawer convincingly . I recommend that you do not buy Smeg as it is a piece of junk !!!
Hi Steve J - thanks for reaching out, have you contacted us to discuss this? We would love to have the opportunity to assist you with your problems mentioned, can you please email us direct with your full name address and contact telephone number our email address is service@smeg.com.au please mark to the attention of Lesley kind regards Smeg Australia
Hi Steve, I contacted Smeg and they fixed my dishwasher to perfection, it's now going like a dream. They put in a new electronic part in ten minutes. I couldn't be happier. They treated me very well. Regards Joanne
Hi I have a Smeg DF6FABP When the machine is turned on there is pulsing noise but no water comes into the machine. We have checked all the filters and can find no blockages, any ideas? Many thanks
Hi Smeg,
I have a DWAFI149 dishwasher which shut down altogether, no lights to indicate fault.
I had a Smeg service man come out and said it was a mother board and will cost $840.00 parts and labour to fix it.
Apparently from what he was saying and looking on the internet it is a common problem with this machine.
So after paying a very high price to get a good quallity appliance which should last 10 years I am looking to replace it after 5 years of light duty. I am not happy because my Smeg fridge freezer went the same way after 5 years of use.
I think consumer affairs should know about this machine and this common expensive fault.
Your assistance in this matter would help.
Regards Peter
Dear Pete, Sorry to hear about the problem you have experienced with your dishwasher. Could you please email our National Service Manager, steve.cullen@smeg.com.au with your telephone contact details, address and the problems you are experiencing with your appliance. Once he has this information, he can ascertain how to best rectify the problem.
Regards
Smeg
I have this dishwasher and it has stopped draining. I have drained the water from the dishwasher a number of times by disconnecting the hose and emptying into a bucket. i have then restarted the dishwasher on the shortest cycle and after running for 10 minutes the cycle stops and the water is left in the bottom of the dishwasher again. Hoses have been checked and the water outlet has been checked for blockages. Does anyone have any clues as to why the dishwasher stops mid cycle and doesn't drain?
Hi Liv A it could be a blockage in the drain pump, please call Smeg service on 02 8667 4833 to arrange for a technician to look at your dishwasher.
Regards Smeg tech support.
Hi Liv A .
Had a similar problem with Smeg dishwasher. Serviceman came out a few times and it was only fixed when he finally installed a new printed circuit board.
Works OK now .
Has anyone self solved the problem where the dishwasher will not drain? I'm not keen to spend another 500 dollars on this appliance. Really disappointed with the lack of longevity.
Post the question on their Facebook page and see if they respond
Hi Cal dishwashers not draining are usually blockages either in the drain pump or the connection of the drain hose to the S-trap, you can remove the hose from the S-trap and check for blockages and try to drain the dishwasher into a bucket, if the blockage is in the pump you will need a technician to clear it please call Smeg service on 02 8667 4833.
Regards chris
We have a smeg WDAI214X disher washer which we literrally used once since moving in our new home. Upon wanting to use the disher washer last night i keep on getting Fault E9, which according to the manual is a Water intake system malfunction.....please advise.
Dear Terry, could you please email our National Service Manager, steve.cullen@smeg.com.au with your contact details, address and the problems you are experiencing with your appliance. Once he has this information, he can ascertain how to best rectify the problem.
Regards
Smeg
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