SMEG stand by the quality of their goods
I have had several Smeg appliances and some just outside of warranty. Smeg has stood by the quality of their products and provided the parts free of charge to repair the goods. I still had to pay a small service charge but happy to do so. When a company charges high prices for goods we all expect them to last. Good to see Smeg feel the same way.
Not built to last
We have had this microwave for approx 7 years. We chose it and spent more because of the SMEG brand thinking it was built to last. Recently the electronic PCB board has blown and will cost approx $1300 to fix. I realise that 7 years might seem a long time but I really didn't expect to be replacing it so soon and I am really disappointed that appliance are now only built for such a short life span. I can't justify spending this amount on repairing it.
Purchased in January 2012 at winnings appliances for A$3,000.00.
Great around kitchen Convection oven / microwave. A high quality product, versatile and easy to use. Good looking machine to fit in any modern or contemporary kitchen. Lots of functions to assist with the various dishes and temperatures required for cooking. 1000 watt microwave with convection capabilities. The stainless steel works well in the kitchen
We have four Smeg appliances in our kitchen, Range hood, induction cook top, oven and microwave, all have been trouble free except the microwave (SA45MCX2) The main board was replaced in the first 12 months under warranty, 2 years on and the main board has gone again.Due to past performance I am not prepared to spend the money to have this repaired, buying a quality brand name like Smeg I was expecting years of trouble free cooking, disappointing!
Cannot recommend Smeg at all. This is the sad story of two different models.
First up I want to give Smeg service a big thankyou for their attempts to get me a working product; their efforts have been appreciated. However they did drop the ball and never checked with me to see if I ultimately ever got a satisfactorily working solution in the end. Which I didn't; hence this review.
I originally installed an SA987CX in a built-in 'column' wall configuration, with the optional trim kit and the fancy-looking pull-out Smeg shelf to go with it. I combined this with a top-of-the line matching 70cm Smeg oven and S...meg drawer underneath. The whole setup cost a fortune and looked great - was identical to their showpiece photo in the Smeg catalogue at the time. Unfortunately the SA987CX keeled over regularly from day one with the fatal 'error 2' message. Smeg service replaced it about 4 times in a row in an attempt to get me one that wouldn't do this, but each one did, right out of the box, right in front of the friendly Smeg service guy! Smeg service had to admit defeat and give up on this model. By way of compensation for the fact that this model simply couldn't do what it was meant to, they offered me a Smeg SA45MCX instead; in the hope that being an entirely different sort of beast it wouldn't have the same problem.
Questions & Answers
I cannot open the door in new installed and connected microwave oven SA45MX2. Any suggestions?
Hi Marek, thank you for your enquiry. Would it be possible that you have accidentally pressed the child lock function? Do you have an instruction booklet? If so, please refer to 7.6.3 the section that relates to the child safety lock out function, but please, do not hesitate to contact us direct on 02 8667 4833 and we will assist you over the telephone. Regards SMEG AUSTRALIA
Hi the function control knob has fallen off our oven and the rod supporting the knob has fallen internally. Is there a way to remove the display panel and retrieve the rod so that the knob can be fixed? Thanks.
I'm considering buying this product, but I came across these two issues. did either Michael2323 or Rebekahs get any satisfaction? i get things go wrong, but if they stayed wrong, or if the Smeg official never responded, then it's obviously a deal-breaker for me.
If Michael or Rebekah do not respond, could a Smeg official please address this? Obviously you are monitoring these review sites.
Nope, Smeg never did get back to me - not through this forum nor through me using their direct email address. Absolutely hopeless and useless, is my conclusion!
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