We had problems with our toaster tripping the safety switch. Sent email to Smeg Australia early last week. They requested more information including compliance plate information.
New toaster arrived today. Thanks

Hi
We purchased a Smeg toaster a few years and it is suddenly stopped toasting on one side. Based on the comments here, I contacted Smeg. They are replacing it without question.
Amazing!!

And I see I am not along with my one sided toasting toaster. Had it for about 18 months and just started cooking one side. Also the crumb tray captures about 50% of the crumbs, the rest are in my cupboard. So much for quality.

Was given this as a Xmas present, seems to be no crumb tray?, crumbs keep pouring out all over the bench, very time consuming cleaning up every time you use it, not what I would have expected from a Smeg product

I purchased the two slice toaster on Amazon and while I love the way it look and it toasted quickly, the lever would not remain in the down position to toast after about 18 months use. This was a $160 dollar toaster and didn’t last two years? I see it as a test for I was going to put Smeg appliances in my next hour, but that’s not going to happen.

I have a 4 slice toaster that has tripped the electrics a few times, the most recent then resulting in not working at all.

I bought it 15 months ago but was storaged for several months until we moved to our new place so, it is being used for just few months :( before failing.

I had a Kmart one before that stand for longer than 7 years and was just $15

Ive always wanted a Smeg toaster so when our $30 Kmart one stopped working I was happy to fork out the money for a Smeg in my new kitchen. It only toasted one side of the bread from the beginning so I returned it for a new one. New one just arrived, same problem so Ill be getting a refund and going back to Kmart! So disappointing!

After reading the reviews I thought I should also comment stating I am experiencing the same problems as many written here.
I have a 4 slice toaster that has tripped the electrics a few times, the most recent then resulting in it only toasting on 1 side in both slots.
We are a family of 5 and the toaster is used a lot!!
We previously had a Dualit toaster and this lasted for many years.
Disappointed!

Loved the look of Smeg products and finally bought the toaster in November 2018. Used only for toast and only occasionally, as in maybe once a week, for a maximum of 4 pieces. By May 2019 it no longer lowered bread. The know is permanently stuck in the up position.What a waste of $199.99. Good bye Smeg!

Wish I had read the reviews of this toaster before I purchased! Our toaster is about 6 months old and we have never been able to get it to toast both sides of the toast (at once)! I do not have the bagel button pressed and thought it must be a European thing, but really when you pay a substantial amount, you expect it to work. Have contacted Smeg so I hope I get satisfaction as I have already purchased the matching kettle. What a shame.

Such a beautiful toaster and for the price you’d expect great quality. Like many other reviews I’ve seen ours stopped roasting both sides of the bread shortly after warranty period ended. We now have to turn the roast round every time which is a annoying. Will replace with another brand at some point

great toaster works great but who was the stupid person who put the power lead in front instead of back
so to see the controls my cord is so short to reach out from wall

We have had 2 smug toasters in 2 years our second is black one they won't stay down we are sick of them my wife said I was pressing down to hard with the first one so the new one I have been gentle with after 10 mth 4 piece of toast a day. It's gone the same as the first one. They crap I have had enough I don't no who reads this this mark hofmaier 0428954218

Value adding for my property. I have had it for 5 months now and i am still in love. The red is so nice, i adore smeg. I like the surface looks very classy.

Brilliant same day attention from the service team attending to a minor technical repair under warranty. These toasters are great quality and stylish Thanks SMEG service team. bill w adelaide

My first Smeg toaster only lasted fourteen months. I replaced it because I have the matching kettle. My second one has now failed after 13 months. They are expensive toasters. This is very disappointing.

I paid 139.99 for this toaster for our new kitchen in October 2016 - the kitchen wasn't even finished until late November and since then it has maybe been used max few times a week. The toaster also shorted our electrics last week and is now now toasting correctly. I contacted Smeg to see if there were known problems - they offered replacement and now withdrawn it due to guarantee expired despite fact I told them in initial email. Very very disappointed with this as this was an expensive toaster and hardly value for money.

I am so deflated....After shorting my electrics my gorgeous pale blue 4 slice toaster has decided to only toast one side of my bread! but the worst thing is it is only 2 months out of warranty so I will have to purchase a new toaster if i want my bread cooked on both sides!

Its such shame that its build quality doesn't live up to its looks. disappointing SMEG

Bought the chrome toaster and a kettle at the same time. Wanted a quiet boil kettle which it did for a while but slowly got noisier and noisier. The toaster stopped toasting evenly after a few months and now about 2.5 yrs later it toasts one side only. Update: on contacting Smeg they offered to replace the entire unit, which I consider marvellous especially after having had 2.5 years usage out of it. Hopefully the replacement will last the term. Many thanks to the service team at Smeg.

I have the smeg 4 slice toaster, kettle, cake mixer, hand mixer and blender!!!! I love the retro look hence why I’ve accumulated almost all of the kitchen appliances! All work perfectly fine apart from my toaster which has stopped working on 1 side! It’s not used that often and 2 weeks over its warranty meaning I have to either buy another one or have a odd toaster!!!! So disappointed as I’ve spent a fortune collecting everything! I was actually going to buy the coffee machine this week until my toaster broke and I’m feeling let down by smeg!!