Terrible- Broke after a year of light use and NO one will help!
My 4 Slice White Toaster Lever will not stay down. I got it 13 months ago got my birthday. It has such light use since I RARELY make toast! It was more of a counter accessory. It’s practically brand new! I called customer service and they will not do anything since I don’t have my receipt from a year ago (plus it was a gift).
I will never buy smeg again! I heard they did not stand by their products and I should have listened!!!
Exceptional Customer Service
Very happy with the quality of my Smeg Appliances. I have a toaster and a kettle. When I had an issue they responded promptly and provided me with Exceptional Customer Service
Purchased in August 2019.
I’ve got red kettle and a matching red Smeg toaster. They were gifted to me by my mother in law. I love the stile and until now very happy with how they work.
I have been using them for over year and a half. The toaster stop toasting on the inside panels. I’m very disappointed as I was very excited to have famous brand appliances in my kitchen.
Amazing customer service!
Toaster has been good, however 3 years in I have had an issue, but the customer service has been amazing and a new toaster is on its way! Amazing customer service.
Great service Smeg Australia
We had problems with our toaster tripping the safety switch. Sent email to Smeg Australia early last week. They requested more information including compliance plate information.
New toaster arrived today. Thanks
Purchased in July 2019.
We purchased a Smeg toaster a few years and it is suddenly stopped toasting on one side. Based on the comments here, I contacted Smeg. They are replacing it without question.
One sided cooking
And I see I am not along with my one sided toasting toaster. Had it for about 18 months and just started cooking one side. Also the crumb tray captures about 50% of the crumbs, the rest are in my cupboard. So much for quality.
Is there something missing ?
Was given this as a Xmas present, seems to be no crumb tray?, crumbs keep pouring out all over the bench, very time consuming cleaning up every time you use it, not what I would have expected from a Smeg product
I purchased the two slice toaster on Amazon and while I love the way it look and it toasted quickly, the lever would not remain in the down position to toast after about 18 months use. This was a $160 dollar toaster and didn’t last two years? I see it as a test for I was going to put Smeg appliances in my next hour, but that’s not going to happen.
Stopped working in just few months of use. Electric failure
I have a 4 slice toaster that has tripped the electrics a few times, the most recent then resulting in not working at all.
I bought it 15 months ago but was storaged for several months until we moved to our new place so, it is being used for just few months :( before failing.
I had a Kmart one before that stand for longer than 7 years and was just $15
A toaster should toast!
Ive always wanted a Smeg toaster so when our $30 Kmart one stopped working I was happy to fork out the money for a Smeg in my new kitchen. It only toasted one side of the bread from the beginning so I returned it for a new one. New one just arrived, same problem so Ill be getting a refund and going back to Kmart! So disappointing!
After reading the reviews I thought I should also comment stating I am experiencing the same problems as many written here.
I have a 4 slice toaster that has tripped the electrics a few times, the most recent then resulting in it only toasting on 1 side in both slots.
We are a family of 5 and the toaster is used a lot!!
We previously had a Dualit toaster and this lasted for many years.
Didn't last 6 months
Loved the look of Smeg products and finally bought the toaster in November 2018. Used only for toast and only occasionally, as in maybe once a week, for a maximum of 4 pieces. By May 2019 it no longer lowered bread. The know is permanently stuck in the up position.What a waste of $199.99. Good bye Smeg!
Purchased in November 2018 for A$199.99.
One sided toast only!
Wish I had read the reviews of this toaster before I purchased! Our toaster is about 6 months old and we have never been able to get it to toast both sides of the toast (at once)! I do not have the bagel button pressed and thought it must be a European thing, but really when you pay a substantial amount, you expect it to work. Have contacted Smeg so I hope I get satisfaction as I have already purchased the matching kettle. What a shame.
Such a beautiful toaster and for the price you’d expect great quality. Like many other reviews I’ve seen ours stopped roasting both sides of the bread shortly after warranty period ended. We now have to turn the roast round every time which is a annoying. Will replace with another brand at some point
Purchased in March 2016 for A$199.00.
great toaster but why is power cord at front not rear ?
great toaster works great but who was the stupid person who put the power lead in front instead of back
so to see the controls my cord is so short to reach out from wall
Purchased in March 2019 for A$199.99.
Toaster won't stay down t
We have had 2 smug toasters in 2 years our second is black one they won't stay down we are sick of them my wife said I was pressing down to hard with the first one so the new one I have been gentle with after 10 mth 4 piece of toast a day. It's gone the same as the first one. They crap I have had enough I don't no who reads this this mark hofmaier 0428954218
- TSF01RDAU (Red)
- Verified purchase
Value adding for my property. I have had it for 5 months now and i am still in love. The red is so nice, i adore smeg. I like the surface looks very classy.
Repair service fantastic
Brilliant same day attention from the service team attending to a minor technical repair under warranty. These toasters are great quality and stylish Thanks SMEG service team. bill w adelaide
Purchased in February 2019.
Disappointing twice over
My first Smeg toaster only lasted fourteen months. I replaced it because I have the matching kettle. My second one has now failed after 13 months. They are expensive toasters. This is very disappointing.
Purchased in March 2018 for A$199.00.
Questions & Answers
Does this toaster cook one slice at a time or must it be two ?
Yes, you can certainly toast one slice of bread at a time.
I have the above red toaster - hardly used and the middle section of the toaster does not work so toasts one side of the bread only. I received this toaster as a gift and it still looks brand new.
Hi Ella, I had the same problem. I contacted SMEG and included a pic of the serial number. They were amazing!! Sent me a replacement! My toaster was about 3-4 years old and not used that often. email is email@example.com
Dear Ella, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at firstname.lastname@example.org with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
Why does my 2 slice smeg only toast the outside of bread very disappointed?
Hi Richard R - Thanks for your question, however, Can you kindly check that the bagel function has not been selected accidently, as it is easily done. If you are unsure, please refer to page 7 of your instruction booklet.
If this is not the case, can you please email me your full name, address and a contact telephone number along with a picture of the toaster and the base of the toaster which shows the serial number on it. My email address is: email@example.com please mark to the attention of Lesley. Kind Regards Smeg Australia.
I did all the above, got a new toaster and the same problem has occured. And NO the bagel function is not selected. It is just a design fault I think :(
- Smeg - TSF01PKAU - 50's Retro Style Aesthetic 2 Slice Toaster - Pink
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- Smeg - TSF01BLAU - 50's Retro Style Aesthetic 2 Slice Toaster - Black
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- Smeg - TSF01PGAU - 50's Retro Style Aesthetic 2 Slice Toaster - Pastel Green
- Smeg - TSF01RDAU - 50's Retro Style Aesthetic 2 Slice Toaster - Red
- Smeg - TSF01WHAU - 50's Retro Style Aesthetic 2 Slice Toaster - White
- 50s Retro Style 2 Slice Toaster - Cream
- 50s Retro Style 2 Slice Toaster - Red
- 50s Retro Style 2 Slice Toaster - Blue
- 50s Retro Style 2 Slice Toaster - Pink
- 50s Retro Style 2 Slice Toaster - Green
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- 50s Retro Style 2 Slice Toaster - White
- 50's Retro Style 2 Slice Toaster - Black
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