Reviewer Photos & Videos
Worst toaster I have ever bought
This is a terrible toaster. Does not toast evenly, there are crumbs everywhere as the catcher is useless. For such an expensive item it is a great disappointment. Would not recommend at all.
Purchased in January 2021 at Joyce Mayne for $199.00.
I brought the smeg kettle because I loved its design so hubby wanted matching smeg toaster. It spits out the toast aggressively if you have only 2 pieces of toast in it. It doesn't cook toast properly more on one side than the other. It was so expensive I thought it would be an excellent toaster, how can something so expensive be so inadequate. Very disappointed and annoyed because it was a gift which was asked for and now family said we expect this expensive toaster to last you until we passover .....but it's been 6 months was a Christmas present and nothing but disappointment with this product.
Purchased in December 2020.
Expensive Throw-a-way NOT Repairable
Bought Early 2018. Center Toasting Element failed early 2021 (only 3 yrs of use). Item not repairable as no service parts are made available. Anyway Toaster designed and factory assembled (China) in such a manner (Multiple Bent Metal Tabs and Spot Weld) that its internals will not go back together satisfactorily (See attached Photo) should any attempt be made at repair. Over engineered heavy metal cover (1.6 Kg) gives comforting illusion of quality. However send any post warranty (24 months) non functioning SMEG toaster to landfill. Then, as I...did, go back to Harvey Norman and buy yet another rather expensive identical replacement (After all I couldn't have my matching Retro Pale Blue SMEG kettle and Coffee Maker looking out of place with anything else, could I?) TOP TIP: Fools and their money are soon parted.
Purchased in March 2018 at Harvey Norman for $229.00.
Its ok to toast 4 pieces but when you only want 1 or 2 pieces when it pops out it always goes on my floor so annoying wish i brought the 2 slice
Purchased in March 2020 at Kitchen Warehouse Online Store for $200.00.
I was fed up with unreliable, erratic and temperamental cheap supermarket toasters, So I splashed out and bought a Smeg.
Now I have an expensive unreliable, erratic and temperamental toaster!
It is slow on regular bread, as it accommodates thick slices. It sometimes toasts one side ok and not the other. Variable browning on the same bread on the same setting. If you want only one slice it throws it on the kitchen floor unless your standing in a good fielding position for the duration.
Purchased in January 2020 at Myers for $170.00.
Buyer Beware - Lasted only 3 months
Loved the look and design of this when we bought it from the Good Guys 2-3 months ago after our previous toaster died following about 3-4 years. We use normal bread and probably make toast about 5 times per week. Two days ago I noticed my son's toast was perfectly toasted on one side, and was uncooked bread on the other. The fact that this Smeg toaster no longer works after such a short time is really a disgrace and I would not recommend this product at all. We will be seeking a refund today.
Purchased in October 2020 at The Good Guys for $219.00.
Didnt last long
I purchased this toaster in August this year (2020)and it probably gets used once a week then tonight when we went to push the lever down it blew up. Cant beleive after paying that much for a toaster it lasted only 4 months. I have brought toasters from k mart that have lasted longer.Will be taking it back to the retailer tommorow
Purchased in August 2020 at Harvey Norman for $189.00.
SMEG CUSTOMER SERVICE IS ACE
Have had the toaster (bought as a set with the kettle) for about a year. It toasts our (generally frozen bread) really well. Last week the toaster stopped working and and I was really worried, it's been a year and what was the likelihood of a replacement?
I emailed Smeg and literally within a couple of hours had a response saying they would just send me a new one. So good! I get sometimes stuff breaks down, but having such good customer service and hassle free replacement means I have no worries at all in buying their products in future.
Purchased in November 2019 at Appliances Online.
Can not fault smeg service
This is a review for smeg after sales.
We bought 4 slice toaster and did have an issue with one aspect of it. We contacted smeg. They were speedy in their response and replaced without question.
Cannot fault them - email response prompt, delivery easy. Thank you
A great toaster from a company that provides exceptional customer service
This is a great toaster. We are able to cook bagels, crumpets, long slices of bread and standard bread easily. We have never had a problem with uneven cooking. The removable tray makes it easy to keep clean and it looks lovely on the bench so no need to hide it away in between use. We did have an issue with the toaster functioning after a few years however Smeg provided exceptional customer service and rectified the issue immediately without a single hassle. Knowing they provide this level of service to their customers makes me confident to buy Smeg in the future.
Purchased at David Jones.
Purchased 1 week ago, have used it every day and tried different temp setting. Does not cook on both sides, One will be under cooked the other over or burnt. Leaves crumbs everywhere and very slow.
Returning product to the store for a full refund.
Purchased in October 2020 at The Good Guys for $220.00.
Looks good - some issues
Firstly, this toaster looks great with the matching Green Smeg kettle we bought at the same time.
After 16 months it stopped toasting 1 side of bread. (The middle elements on both slots is not working). Luckily there is a 2 year *REPLACEMENT* warranty so Smeg have sent me a new one.
Now for an expensive toaster, I don't think it should have the following design issues:
- Bread can get jammed/stuck in toaster as the platform the bread sits on is not wide enough so bread often gets trapped between the platform and elements. Particularly on thin ...
Purchased in June 2019 at Peter's of Kensington Online store for $160.00.
Looks great, doesn’t last! Very disappointed
I purchased this toaster in January 2019 and didn’t use it until mid 2019 as we were building. Yesterday the toaster failed and only toasts one side. It only comes with 12 months warranty so no point even emailing anyone.
They look great and I have all smeg appliances to match, however I don’t feel the $200 price tag is worth it. I have used cheap $20 Kmart toasters that have lasted 5 x more than this one.
Looks like the half toasting defect seems to happen to everyone! Don’t be fooled by how pretty they look! Off to buy a real toaster now
Purchased in January 2019 at Bing Lee Physical store for $200.00.
Elements are not all working
Not even a week and it will have to organise for the item to be replaced! The elements that heat and glow some dont work. And yes I have made sure the bagel button is off. So one side of the bread is toasted and the other is marginally done. I thought you get what you pay for, not in this case. I ordered a few more SMEG products to arrive, now I might just cancel due to these expensive products from SMEG only look good and that's about it.
Purchased in October 2020 for $220.00.
- TSF02PBAU (Pastel Blue)
The toaster is so messy. There is always crumbs everywhere underneath, it’s like the crumb catcher doesn’t catch the crumbs properly. I also feel like it takes far too long to toast. The plus side is that it looks great.
Purchased in February 2020 at David Jones.
Questions & Answers
What are the overall dimensions of the 2 slice versus the 4 slice Smeg Toasters
Hi Mark B - Thank you for your enquiry. Please find the dimensions as follows:
2 slice Toaster:
Product dimensions: 198 x 310 (325 ball lever knob included) x 195 mm Net weight (kg): 2.430 kg
4 slice Toaster:
Product dimensions: 215 x 394 (410 ball lever knob included) x 208 mm Net weight (kg): 3.380 kg
Hope that this helps, if you need any more assistance, please do not hestiate to contact us direct, our email address is email@example.com and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
Is there a way to adjust the spring on the eject mechanism as it seems all these throw the toast out onto the bench and floor. I have put a rubber band (I had to experiment to find one which worked) around the eject lever and under the timer knob, which works as a temporary fix. It also is very slow, but we can live with that.
Dear Anon, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at firstname.lastname@example.org with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen
Steve very promptly sent me a replacement, same model, greatly appreciated, but I hope Smeg now look into the problem and improve it (the toast eject mechanism), as it is a quality toaster otherwise.
Did the replacement fix all the problems you had with the initial one? We've just won one and I'm reluctant to open it after reading all this feedback!
Does this come in a long slot version? for toasting flat breads?
I have the long slot Smeg toaster. I would not recommend it to anyone. The long slot is the unit’s only redeeming feature. It’s a
cheap and nasty product pretending to be executive end, with its high end price. My expectations weren’t high, after all it’s only a toaster, but I feel this piece of junk was a huge disappointment. See what else you can find, Theresa.
Get an answer from our members and Smeg representatives
|Features||Long Slot||Long Slot||Long Slot||Long Slot|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
- MPN: TSF02PBAU
- Smeg - TSF02PGAU - 50's Retro Style Aesthetic 4 Slice Toaster - Pastel Green
- Smeg - TSF02PKAU - 50's Retro Style Aesthetic 4 Slice Toaster - Pink
- Smeg - TSF02BLAU - 50's Retro Style Aesthetic 4 Slice Toaster - Black
- Smeg - TSF02CRAU - 50's Retro Style Aesthetic 4 Slice Toaster - Cream
- Smeg - TSF02PBAU - 50's Retro Style Aesthetic 4 Slice Toaster - Pale Blue
- Smeg - TSF02RDAU - 50's Retro Style Aesthetic 4 Slice Toaster - Red
- Smeg - TSF02WHAU - 50's Retro Style Aesthetic 4 Slice Toaster - White
- Smeg - TSF02SSAU - 50's Retro Style Aesthetic 4 Slice Toaster - Chrome
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